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Malmaison York

4.0 star property
Eco-certified hotel with fitness centre and 24-hour front desk

Photo gallery for Malmaison York

Rooftop terrace
Reception
Club Deluxe
Front of property
Standard Double Room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Air conditioning
  • Bar
  • Room service
The current price is NZ$189
includes taxes & fees
21 Apr - 22 Apr

Explore the area

Map
2 ROUGIER STREET, York, England, YO90 1UU
  • York Minster
    ‪6 min walk‬
  • York City Walls
    ‪8 min walk‬
  • Shambles
    ‪9 min walk‬
  • Leeds (LBA-Leeds Bradford)
    ‪54 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Private bathroom
Hairdryer
Coffee/tea maker
  • 22 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Separate bath and shower
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite

Suite

Suite

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room

Club Room

Club Room

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Bathrobes
Hairdryer
Private bathroom
  • 22 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Private bathroom
Hairdryer
Coffee/tea maker
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Deluxe

Club Deluxe

Club Deluxe

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Separate bath and shower
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Twin Room

Club Twin Room

Club Twin Room

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Bathrobes
Hairdryer
Private bathroom
  • 34 sq m
  • Sleeps 3
  • 2 Single Beds

About the area

York

Malmaison York puts you in the heart of York, within just a 10-minute stroll of popular attractions like York Minster and York City Walls. Highlights at this eco-friendly hotel include a restaurant and in-room free WiFi. .The hotel's own lounge bar is a nice place to enjoy a drink. Added amenities include free Wi-Fi in public areas, a gym and laundry facilities. English breakfast is available on weekdays between 7:00 AM and 10:00 AM and on weekends between 8:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Attractions within a 10-minute walk of this 4-property class Bishophill hotel include Shambles and Jorvik Viking Centre.

What's nearby

  • York Minster - 6 min walk - 0.6 km
  • York City Walls - 8 min walk - 0.7 km
  • Shambles - 9 min walk - 0.8 km
  • Jorvik Viking Centre - 9 min walk - 0.8 km
  • York St. John University - 10 min walk - 0.9 km

Getting around

  • York Station - 4 min walk
  • Leeds (LBA-Leeds Bradford) - 54 min drive

Restaurants

  • ‪Society Lounge Bar - ‬1 min walk
  • ‪Red Chilli Authentic Chinese - ‬2 min walk
  • ‪The Garden Room - ‬4 min walk
  • ‪PizzaExpress - ‬3 min walk
  • ‪West Offices Station Rise - ‬2 min walk

About this property

Malmaison York

Eco-certified hotel with fitness centre and 24-hour front desk
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The eco-certified Malmaison York also features a fitness centre, concierge services, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star York hotel is smoke free.

  • 150 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Malmaison York offers 150 air-conditioned accommodations with a safe and coffee/tea makers. 20-inch flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Similar properties

Exterior

The Milner York formerly the Principal York

  • Pool
  • Hot tub
  • Pet-friendly
  • Free WiFi
4.3 out of 5, Excellent, 1,346 reviews
The price is NZ$214
includes taxes & fees
27 Apr - 28 Apr
The Milner York formerly the Principal York

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Parking on site (GBP 25 per night)
  • Limited on-site parking

Food and drink

  • English breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 27 for adults and GBP 13 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Chez Mal Brasserie

Things to do

  • Gym

Family friendly

  • Free cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 20-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Late check-in fee for check-in between 11:00 AM and 2:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday and Tuesday:
  • Bar/lounge
  • Full-service spa

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 27 for adults and from GBP 13 for children
  • Self-parking fee: GBP 25 per night
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Late check-in fee for check-in between 11:00 AM and 2:00 PM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and on-site parking
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and on-site parking. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Malmaison York York
Malmaison York Hotel
Malmaison York Hotel York

Frequently asked questions

What is the cancellation policy at Malmaison York?

Malmaison York offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Malmaison York?

As of 15 Apr 2025, prices found for a 1-night stay for 2 adults at Malmaison York on 21 Apr 2025 start from NZ$188.83, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Malmaison York?

Yep, Malmaison York has a self car park for GBP 25 per night. Onsite parking is limited.

Is Malmaison York family-friendly?

You bet! With amenities such as laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Malmaison York is a hit with families.

Does Malmaison York serve breakfast?

Yeah, visitors are hooked on the English breakfast here! Served weekdays between 7:00 AM and 10:00 AM and weekends from 8:00 AM to 11:00 AM, this is the perfect spot to fuel up for a day of adventure.

Is there a free airport shuttle available at Malmaison York?

No, Malmaison York does not offer an airport shuttle service.

Is there a bar or restaurant at Malmaison York?

Yep, they've got a lounge bar and an onsite restaurant. The bar/lounge is closed on Monday and Tuesday.

What time are check-in & check-out at Malmaison York?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Malmaison York?

Dogs are welcome at Malmaison York, with food and water bowls on offer. Just so you know, there's a limit of one pet.

Malmaison York Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 802 out of 1388 reviews
Rating 8 - Good. 360 out of 1388 reviews
Rating 6 - Okay. 143 out of 1388 reviews
Rating 4 - Poor. 59 out of 1388 reviews
Rating 2 - Terrible. 24 out of 1388 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feedback
Dear Hotels.com, you have now asked me for feedback about check-in, feedback about my stay while I was there, feedback twice now that I’ve left…. FFS, I stayed one night and all was well, any issues I’ll take up with wherever I’m staying. I’ve unsubscribed from your reminders yet constantly get pestered. Please STOP. And there’s absolutely no need to reply and ask for feedback about your reply. Malmaison is great, Hotels,com not so much.
Stayed 1 night in Jan 2025

10/10 Excellent

S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break to this lovely city. Central location, fantastic breakfast.
Stayed 2 nights in Jan 2025

10/10 Excellent

Anita

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in York
Wonderful stay with excellent service, clean and great facilities.
Stayed 1 night in Jan 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Kevin

Liked: Staff & service
Stayed 2 nights in Jan 2025

8/10 Good

Rory

Stayed 3 nights in Sep 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Stacey

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The smell inside the hotel was horrific. Our room smelt like sewage and we couldn’t leave the toilet door open. It’s all we could smell all night. I raised it with reception but they could only offer bleach to clean the toilet. The room was also ridiculously dark, if you’re a female needing to do make up, make sure you take an extra light or vanity mirror with a light. Everything else was fine, the hotel was clean, staff lovely and beds comfortable. It was just a shame we couldn’t sleep because of the smell and couldn’t wait to leave!
Stayed 1 night in Jan 2025

4/10 Poor

Chelsea

Disliked: Staff & service
Stayed 1 night in Jan 2025

4/10 Poor

Jessica

Stayed 1 night in Jan 2025

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Terrible lighting in room
New Year’s Eve stay, had meal in the bar and grill, the food very mediocre, wouldn’t rush back, however the staff in the bar were very pleasant attentive and professional. Paid £25 each for the new year celebrations from 10.30, champagne cheap, and no atmosphere whatsoever, not worth more than a fiver each. The rooms are compact have all you need for a 1 night stay apart from light. Very dark room, the light on the compact mirror didn’t work, to put make up on you had to use the big mirror by the wardrobe for the wardrobe light which is on a sensor, really annoying. The bed and pillows were comfy on a positive. Really wanted to like this hotel but don’t think I’d book here again, you really need to sort the dullness of the rooms out.
Stayed 1 night in Dec 2024

10/10 Excellent

Kar Ho, KOWLOON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Dec 2024

10/10 Excellent

Sujoy

Stayed 3 nights in Dec 2024

6/10 Okay

Andrew

Liked: Cleanliness
Disliked: Staff & service, room comfort
More NILMaison than Malmaison
Where do I start, ok, the checkin, where I’m abruptly told ‘oh, we didn’t know you were bringing a dog’ - I say ‘well you did as I added it to the booking’ - ‘oh, yes the note, well we don’t read those’ - how is that even my fault. So I’m then told I’ll have to wait to see if a different room is available. Then comes the £25 per night charge. Parking, well let’s just say that’s not a real option, did you book she asks. No, it doesn’t say I have to, oh well, she says, it’s full you’ll have to use the NCP. I explained that I tried to call reception on arrival, I was told ‘we aren’t allowed to answer the phones during checkin times’ - let’s face it, that’s probably the most important time to answer the phone for people lost or needing help! Now to the room, windows don’t open, room roasting hot, aircon is just an ornament, not an operating function. The dog passport is more finger wagging than tail wagging friendliness. Location is great, but service was just appalling.
Stayed 2 nights in Dec 2024

6/10 Okay

Ben

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Average
Bed wasn’t overly comfortable. Light on make up mirror didn’t work and not much natural light in the room. Some wood on surfaces was chipped. Good food and drink service
Stayed 1 night in Dec 2024

6/10 Okay

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Mr J N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay in York
Room had great views of York Minster and the city, was well equipped and breakfast was excellent. All in all a recommended place to stay at a fair price. Also premium Sky TV channels included.
Stayed 1 night in Dec 2024

8/10 Good

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

8/10 Good

Barbara

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in York
We love this hotel and stay every time we visit York if possible. We have tried several others and none quite meet the standard of the Malmaison. We always book the Club Deluxe rooms as they are very spacious, with separate sitting area and huge bathrooms with separate bath and shower, and little touches like Ferrero Rocher, water and Nespresso in the rooms. The location is great and the staff are always friendly, helpful and professional. Also to note, the cocktails are outstanding!
Stayed 2 nights in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay
Our stay was lovely and we had a very relaxing time. Would be nice if the restaurant clearly displayed breakfast times. The rooms could also do with the option of brighter lights. There was barely any light in the dressing area especially near the mirror.
Stayed 3 nights in Dec 2024

10/10 Excellent

Diana

Stayed 1 night in Oct 2024

10/10 Excellent

william

Stayed 1 night in Dec 2024