Our experience with this booking was very poor. This is a private apartment managed through MyHotel, which we found out later, is really a “one man band”. Along with other travellers, we waited in a small “locker room” in the CBD for hours, wondering if our accomodation was actually real, or a scam.
We turned up at 3pm, the time advised by MyHotel, to pick up our keys, but not only were the keys not available, but MyHotel were not answering their phone. There were lots of people who had been waiting for many hours, some with young children, and many were very distresses not knowing iif they actually had accomodation.
Some 2.5 hours after leaving messages on their Helpline to call me, MyHotel called me to call by the apartment to uplift my keys. It was a one/two star apartment in an incredibly unclean state. All flat surfaces were dirty, there were no towels, and the bed linen had not been changed, evidenced by hair in the bedsheets. I messaged this to social media and MyHotel management were angry that I did this and claimed they had no knowledge, but the cleaning staff and subsequent repondents to my social media posts advised this is a standard experience with MyHotel.
Unfortunately I had a second night booked per MyHotel. The second premises were far superior, but I still waited around for over an hour to get my keys. I found out that a young couple had been double-booked with us, and were advised to find alternative accomodation.