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Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

4.5 star property
Luxury property on the beach, with 8 outdoor swimming pools
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Outdoor wedding area
Exterior
Free minibar, in-room safe, desk, blackout curtains
3 bars/lounges, 3 swim-up bars, 2 poolside bars, 4 beach bars
Free minibar, in-room safe, desk, blackout curtains

Reviews

7.2 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Hot tub
    Hot tub
  • Breakfast included
    Breakfast included
  • All-inclusive
    All-inclusive
  • Spa
    Spa

Explore the area

Map
Carr Federal 307 Tulum-Cancun Km 332.15, Puerto Morelos, QROO, 77580
  • Arrecife de Puerto Morelos National Park
    1 min walk
  • Xoximilco
    12 min drive
  • Moon Palace Golf Club
    14 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    19 min drive

Room options

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

View from room

Luxury Suite Ocean View with Terrace Jacuzzi Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Bathrobes
Rainfall showerhead
  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite Ocean View

Free minibar, in-room safe, desk, blackout curtains

Luxury Family Suite Ocean View

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Bathrobes
Rainfall showerhead
  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential Two Bedroom Suite Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Private bathroom
Bathrobes
  • 172 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Swim Out

View from room

Luxury Presidential Two Bedroom Suite Swim Out

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Private bathroom
Bathrobes
  • 172 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Family Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Family Suite Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Bathrobes
Rainfall showerhead
  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Junior Suite Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Bathrobes
Rainfall showerhead
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential One Bedroom Suite Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Private bathroom
Bathrobes
  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential One Bedroom Suite Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Private bathroom
Bathrobes
  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Suite Ocean View with Terrace Jacuzzi

Luxury Suite Ocean View with Terrace Jacuzzi

Luxury Suite Ocean View with Terrace Jacuzzi

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Bathrobes
Rainfall showerhead
  • 55 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential One Bedroom Suite Ocean View

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Private bathroom
Bathrobes
  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Swim Out Diamond Club

View from room

Luxury Presidential One Bedroom Suite Swim Out Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Private bathroom
Bathrobes
  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View

Free minibar, in-room safe, desk, blackout curtains

Luxury Junior Suite Ocean View

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Bathrobes
Rainfall showerhead
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Chairmans Three Bedroom Suite Ocean Front Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Private bathroom
Bathrobes
  • 353 sq m
  • Ocean view
  • Sleeps 12
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Ocean View

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential Two Bedroom Suite Ocean View

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Private bathroom
Bathrobes
  • 172 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

Free minibar, in-room safe, desk, blackout curtains

Luxury Presidential One Bedroom Suite Ocean View Rooftop Pool

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Private bathroom
Bathrobes
  • 117 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite

View from room

Luxury Junior Suite

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Bathrobes
Rainfall showerhead
  • 52 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out Diamond Club

View from room

Luxury Junior Suite Swim Out Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Bathrobes
Rainfall showerhead
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Bed

View all photos for Luxury Presidential One Bedroom Suite Swim Out

View from room

Luxury Presidential One Bedroom Suite Swim Out

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Private bathroom
Bathrobes
  • 117 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Two Bedroom Suite Swim Out DC

View from room

Luxury Presidential Two Bedroom Suite Swim Out DC

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Private bathroom
Bathrobes
  • 172 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Swim Out

View from room

Luxury Junior Suite Swim Out

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Bathrobes
Rainfall showerhead
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Suite with Terrace Jacuzzi

View from room

Luxury Suite with Terrace Jacuzzi

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Bathrobes
Rainfall showerhead
  • 55 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

Free minibar, in-room safe, desk, blackout curtains

Luxury Chairmans Two Bedroom Suite Ocean Front Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Private bathroom
Bathrobes
  • 298 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

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About the area

Puerto Morelos

A luxury stay in Puerto Morelos awaits you at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino. You'll be 10.2 km (6.3 mi) from El Tinto Golf Course and 16.8 km (10.5 mi) from Ventura Park Cancun. Highlights at this all-inclusive property include 9 restaurants, 8 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages, detox wraps and body wraps along with access to the sauna. The buffet restaurant, Gourmet Marche, serves international cuisine and is open for breakfast, lunch and dinner. With 4 beach bars and 2 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find free cabanas, and enjoy the 3 outdoor tennis courts and free water park. Business travelers can take advantage of meeting rooms, a conference centre, and a business centre. Other amenities include a casino, a nightclub and free Wi-Fi in public areas. Free buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of free self parking. .With a stay at this 4.5-property class Puerto Morelos property, you'll be 20.4 km (12.6 mi) from Puerto Morelos Town Square.

What's nearby

  • Moon Palace Golf Club - 14 min drive
  • Ventura Park Cancun - 19 min drive
  • Puerto Morelos Beach - 21 min drive
  • Petempich Bay - 21 min drive
  • Puerto Morelos Town Square - 24 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 19 min drive

Restaurants

  • ‪Grand Lobby Bar - ‬15 min drive
  • ‪Agave Mexican Cuisine - ‬16 min walk
  • ‪Grand Central Buffet - ‬17 min drive
  • ‪Lobby Bar - ‬1 min drive
  • ‪Cusco - ‬18 min drive

About this property

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Luxury property on the beach, with 8 outdoor swimming pools
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with complimentary cabanas, umbrellas, and sunloungers. At Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino, you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 beach bars, 3 swim-up bars and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Beaux Arts property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Puerto Morelos property.

  • 840 guestrooms or units
  • 4 levels
  • 9 dining venues
  • 4 bars on the beach
  • 2 bars by the pool
  • 3 swim-up bars
  • 3 bars or lounges
  • Conference rooms
  • Built in 2014
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino offers 840 accommodations with MP3 docking stations and free minibar items. Rooms open to balconies. 49-inch plasma televisions come with premium cable channels. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and complimentary toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hairdryers.

The on-site spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 3 bars/lounges
  • 3 swim-up bars
  • 4 beach bars
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steak House
  • Taj
  • Zen

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Spa tub
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public bathroom

More

  • 4 floors
  • Beaux Arts architecture
  • Built in 2014
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer (on request)
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch plasma TV with premium cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from 17 October 2024 to 31 October 2024 (completion date subject to change). The following areas are affected:
  • One of the swimming pools

Guests will have access to the following alternative facilities during the renovation:

  • Outdoor pool

During renovations, the property will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Royalton Cancun
Royalton Riviera
Royalton Riviera Cancun All Inclusive Puerto Morelos
Royalton Riviera Hotel
Royalton Riviera Hotel Cancun
Royalton Riviera Cancun Resort All Inclusive Puerto Morelos
Royalton Riviera Cancun Puerto Morelos
Royalton Riviera Cancun Inclu
Royalton Riviera Cancun Resort Spa All Inclusive

Frequently asked questions

What is the cancellation policy at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

As of 2 Nov 2024, prices found for a 1-night stay for 2 adults at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino on 11 Nov 2024 start from NZ$585.45, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

Yep, Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino has a free self car park.

Are there any beaches close to Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

The closest beach to Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino is Delfines Beach (14.4 km).

Is there a spa on site at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

Yep, there is an onsite spa at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino have a pool?

Yep, and guests recommend it! Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino has 8 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The property will be renovating one of the swimming pools from October 17 2024 until October 31 2024 (completion date subject to change).

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino features 4 beach bars, 8 outdoor pools and a full-service spa. All guestrooms come with Private jetted baths, 24-hour room service and free minibar items.

What makes Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino a romantic place to stay?

1 hot tub and couples spa treatments, as well as Jetted bath and private balconies in the guestrooms, help set the scene for a romantic weekend at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino.

Is Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino is a hit with families.

Are there hot tubs in the rooms at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

No, but there are Jetted bath in the guestrooms.

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino serve breakfast?

Yep, free buffet breakfast is available daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

No, Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino does not offer an airport shuttle service.

Is there a bar or restaurant at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

Relax with a coldie at the 4 beach bars, 2 poolside bars or 3 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?

No, pets and service animals are not allowed.

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 501 out of 1420 reviews" "
Rating 8 - Good. 305 out of 1420 reviews" "
Rating 6 - Okay. 234 out of 1420 reviews" "
Rating 4 - Poor. 168 out of 1420 reviews" "
Rating 2 - Terrible. 212 out of 1420 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good vacation
Pros: Good service, great pools, liberal towel service, enjoyed our swim-up, Diamond club was worth it for a quieter vacation, butlers were helpful, white party/dj party was a blast, good restaurants but my kids enjoyed the buffet more Cons: kids water park was broken half the time, lots of beach seaweed in July (expected), room need updates, several mosquitoes and water bugs in our swim up (ceiling fan helped- few bites), kids club was bare and unappealing, no free access to Royalton Splash water park like in DR Overall- this was the cheapest swim-up I could find so that my family of 5 (it's hard to find all inclusive for families of 5) could experience one. I probably would not return again unless it was a better deal, renovations took place, or access to Royalton Splash was included.
Stayed 5 nights in Jul 2024

6/10 Okay

Cindy, Sebastopol

Travelled with family
Liked: Staff & service
The stairs you take instead of elevator dirty and nasty full of garbage room service plates in hallways hard to get dinner reservations needed for lunch options
Stayed 7 nights in Jul 2024

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

4/10 Poor

Amin A, Kennesaw

Disliked: Staff & service
Staff too rude and serve as the do a favor on us , we were given wrong room and have to vacate next day @11 and got our 2 queen @6 evening instead enjoying at pool and resort we have to spend time on moving the rooms and then the door tag were not activated and to go to guest service twice
Stayed 5 nights in Jul 2024

8/10 Good

Ronak, Wilmington

Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2024

4/10 Poor

Damillah

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was dirty and we had to ask that the sheets be changed, they had what looked like blood on them. The floor was dirty and needed to be mopped. Many of our towels looked old, dirty and were full of holes. Our experience at Hunters Steak House was awful. My sister had a long black hair in her burger and everyone else’s fool was cold. The mashed potatoes were watery. We were not told that they were out of our other selections until we asked where they were. If you didn’t make reservations they day before, your dining options were limited to the buffet or wait to see if someone didn’t show for their reservation. The alcohol selection was limited to bottom shelf liquor. The pictures shown on the website are misleading and I am very disappointed in my stay. I expected to have a 5 star stay but it was more like a two star hotel.
Stayed 3 nights in Jul 2024

2/10 Terrible

Elizabeth

Travelled with family
Disliked: Staff & service, property conditions & facilities
Food not great, selection is limited. Some workers not nice. Resort is run down. Maintenance problems. Only great thing was Butlers - Vanessa and Enrique.
Stayed 8 nights in Jul 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
"Diamond" experience was cubic zirconia
Beautiful resort, (even with the many renovations going on), friendly staff....but....Had a "Diamond select swimup room" which was nice, but the regular swimup room was just as good so save your money...Supposedly the "diamond select" rooms comes with butler service, but all the butler did was show us how to make our reservations ourselves, appointments and excursions for things ourselves, basically how to be self-sufficient.....for example, the room came with a bottle of basic champagne, so i asked the butler if he can get us a pitcher of pineapple juice to make mimosas (pineapple is my preference). He told me they didnt have pineapple juice in the ROOM SERVICE MENU, only orange juice so i can only order that. I explained that i know the menu didnt have it, thats why i was asking him, our butler, to get it for us. (Theyve got pineapple juice all over that resort at every bar and restaurant) he proceeds to tell me that he cant do that, only the "food dpt employees" can do that. So rather than argue about what he can/does do, i just went to the bar and got some myself...(mind you ive been tipping the staff as soon as we pulled up there because thats whats proper to do, so its not like he didnt know i was appreciative of the staff)...other than that, "diamond experience" isnt offering much else. You get extra coupons to use for spas, private dinners, etc, but nothing worthwhile....the entertainment team was good and fun. But use ya $ for other things, not the "diamond" rooms.
Stayed 5 nights in Jul 2024

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es muy grande y bonito, tiene muchísimas opciones de comida , el buffet súper bueno en mi opinión mucho mejor que en el almuerzo y comidas , creo que hay algunas cositas donde deben haber mejoras, el personal muy atento aunque en el área de piscinas por ejemplo no se acercan mucho a preguntar si deseas tomar algo sino que tienes que ir al bar, un lindo hotel con muchas piscinas
Stayed 7 nights in Jul 2024

6/10 Okay

Larry

Travelled with family
This was our 4th trip to Royalton Riviera and staying on the platinum side. This year we had 3 rooms for our family. Upon arrival, the staff was not flexible in allowing us to modify who stays in each room as they stated it must match the reservation (child 1 must stay with child 4, not child 2 etc)(all our children are adults). We were presented with $600 resort credits for each room ($1800 total). Webb tried each day for the first five days to receive the voucher book that explain and presents how to use the $600 vouchers and we were told they were all out and it was “audit time”. So much for the wasted $1800. In one room the TV remote did not work; we ask the butler multiple times each day for a replacement; one never came. Paint is falling off of several structures around pools etc. The check in and check out staff can use retraining in customer service and management should find a way to streamline the process. Checking in (Diamond Club) took approximately 75-80min and checkout was 45min. We love Cancun and many other great locations in Mexico - safe to say we will not return for visit #5 to Royalton Rivera Maya.
Stayed 5 nights in Jul 2024

2/10 Terrible

Ernesto

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were treated badly by staff at the hotel, starting with them lying about the check in time and also lying about not having a manager on site (in the entire hotel). The food is not of good quality, they have several restaurants and from all of them only 2 served good food. Elevators keep malfunctioning on a daily basis. The hotel was making renovations to some of the rooms and they were very close to our room. They kept making noise and because of the paint they were using, the hallway floor smelled like paint and glue. This hotel is all inclusive and on several occasions hotel staff didn’t restock it for 2 days; also we called for more towels and they ones provided were dirty, smelled bad and had hairs from other guests; the pools don't appear to get cleaned because the water was continually murky with debris, used band aids and hair floating everywhere. Disgusting pools that don't get cleaned. Other general comments include: the floor tiles in our room were loose; Wi-Fi didn't work all the time; staff is rude (some don’t even acknowledge your presence); multiple times the hotel was of napkins, drinks, food. Managers are constantly lying and non-responsive especially Antonio Martinez and Israel Rivera.
Stayed 7 nights in Jul 2024

8/10 Good

Heather, Hampton

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff here makes the place!!
Stayed 6 nights in Jul 2024

6/10 Okay

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jul 2024

10/10 Excellent

Sergey

Stayed 5 nights in Jul 2024

8/10 Good

Arshak

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The resort is nice. Loved the entertainment, especially for children, was not very happy with the restaurants. They could do better with the food. Some of the restaurants didn’t even have the A/C working. Was disappointed with the swim up bars. Some of the pool bartenders would only provide good service if they saw you have tip in your hand
Stayed 5 nights in Jul 2024

6/10 Okay

Jayna

Stayed 4 nights in Jul 2024

6/10 Okay

An'Drea D, Mesquite

Travelled with group
Liked: Cleanliness, property conditions & facilities
The resort was beautiful, however the check in experience was a little lacking. Our bellman did a wonderful job of explaining where things were etc but the lady that checked us in didn’t give any information at all. Not a map, didn’t advise to download the app to make things easier. I’m convinced my bed had bedbugs so beware. The linens had hair on them that wasn’t mine. I stopped having issues with bites on my legs when I asked the housekeeper (she was amazing) to change the sheets. The beach was also Very disappointing. Sooo much seaweed you couldn’t get in the water. As I said it’s a really beautiful resort but I expected more. It’s not my first time in Cancun but it was my first time at this resort and I’ve had better stays elsewhere.
Stayed 4 nights in Jul 2024

8/10 Good

Cheyann Shamara

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Jul 2024

6/10 Okay

Shemiah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
I liked the service of the people on campus working, they were all so nice. I didn’t like being hung up in multiple times to address a concern after I returned to the states. They would answer put me on hold and never pick up it just hang up all together. My Jacuzzi tub in the room was cracked all the way around the perimeter of it and shower handle broke off every time I turned it on. It should be upgraded to be considered “a luxury suite”. Good and entertainment was good and a lot of varieties. Overall I enjoyed my stay because of the people I was with, food options and friendly staff.
Stayed 4 nights in Jul 2024

2/10 Terrible

Danny

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2024

8/10 Good

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property was kept clean, but the bathroom door was squeaky needed some WD-40, the phone didn’t work the entire time and the television you had to play with it for about 20 to 30 minutes before it would work. Other than that it was a great experience.
Stayed 5 nights in Jul 2024

4/10 Poor

TATIANA, manassas

Travelled with family
Liked: Cleanliness, staff & service
Close to the airport. That’s a plus. Teens club was a joke. Half of the stuff was broken.. hotel is ok..
Stayed 7 nights in Jul 2024

2/10 Terrible

Mike

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jul 2024

10/10 Excellent

aisha

Travelled with group
Liked: Amenities
It was
Stayed 4 nights in Jul 2024

6/10 Okay

Salvatore

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Weren’t very accommodating to a large party and the daytime entertainment around the pools was very limited
Stayed 5 nights in Jul 2024