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Hotel Chicago West Loop, SureStay Collection by Best Western

2.5 star property
Hotel with a 24-hour fitness centre, a quick walk to United Center

Photo gallery for Hotel Chicago West Loop, SureStay Collection by Best Western

Front of property - evening/night
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Bathroom
Reception
Standard Room, 1 Double Bed, Accessible, Non Smoking
Fitness facility

Reviews

8.2 out of 10
Very good

Popular amenities

  • Housekeeping
  • Gym
  • Free WiFi
  • 24/7 front desk
  • Parking available
  • Pet-friendly
The current price is NZ$230
includes taxes & fees
24 Apr - 25 Apr

Explore the area

Map
1622 W Jackson Blvd, Chicago, IL, 60612
  • Rush University Medical Center
    ‪5 min walk‬
  • United Center
    ‪9 min walk‬
  • Millennium Park
    ‪4 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪36 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 Double Bed, Non Smoking (Small Room)

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Down duvet
Private bathroom
Hairdryer
Microwave
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Down duvet
Private bathroom
Hairdryer
Microwave
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking

Standard Room, 1 Double Bed, Accessible, Non Smoking

Standard Room, 1 Double Bed, Accessible, Non Smoking

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Down duvet
Private bathroom
Hairdryer
Microwave
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Down duvet
Private bathroom
Hairdryer
Microwave
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Down duvet
Private bathroom
Hairdryer
Microwave
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 Double Bed, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Down duvet
Private bathroom
Hairdryer
Microwave
  • Sleeps 2
  • 1 Double Bed

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About the area

Chicago

At Hotel Chicago West Loop, SureStay Collection by Best Western you'll be within just a 10-minute stroll of Rush University Medical Center and United Center. Highlights at this hotel include a 24-hour gym and a 24-hour business centre. .This business-friendly hotel offers free WiFi in public areas and a fitness centre, and has a business centre. Added amenities include coffee/tea in a common area, concierge services and a 24-hour front desk. There's also the convenience of self parking. .Sights within a 15-minute walk of this Near West Side hotel include University of Illinois Chicago and Credit Union 1 Arena.

What's nearby

  • Rush University Medical Center - 5 min walk - 0.5 km
  • United Center - 9 min walk - 0.8 km
  • University of Illinois Chicago - 11 min walk - 1.0 km
  • Millennium Park - 4 min drive - 4.5 km
  • McCormick Place - 6 min drive - 6.6 km

Getting around

  • Chicago Western Avenue Station (BNSF) - 3 min drive
  • Illinois Medical District Station - 7 min walk
  • Chicago O'Hare International Airport (ORD) - 36 min drive

Restaurants

  • ‪Billy Goat Tavern & Grill - ‬6 min walk
  • ‪Brekkie & Bake Shop - ‬12 min walk
  • ‪Dr. Murphy's Food Hall - ‬9 min walk
  • ‪Sinha Elegant Cuisine - ‬11 min walk
  • ‪Harold's Chicken Shack - ‬7 min walk

About this property

Hotel Chicago West Loop, SureStay Collection by Best Western

Hotel with a 24-hour fitness centre, a quick walk to United Center
A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. A 24-hour fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Hotel Chicago West Loop, SureStay Collection by Best Western. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this Chicago hotel.

  • 1 building
  • 115 guestrooms or units
  • 4 levels
  • Built in 2016
  • Business centre (24 hours)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Gift shop
  • ATM
  • Lift
  • Smoking in designated areas
  • Water dispenser
Hotel Chicago West Loop, SureStay Collection by Best Western offers 115 accommodations with a safe and coffee/tea makers. Beds feature down duvets and premium bedding. 50-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and desk chairs. Housekeeping is provided on a daily basis.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured parking on site (USD 35 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • 24-hour gym

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Lift (122 centimetre wide door)
  • Portable shower seat
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 2:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, key retrieval

Pets

  • Pets: USD 50 per pet, per stay
  • Maximum 1 (weight limit: 25 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Secured self-parking fee: USD 35 per night (in/out privileges)
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, JCB International and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system and window guards in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 60612

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Illinois Medical District
Chicago Illinois Medical District
Hotel Chicago Illinois Medical District
Hotel Loop
Hotel Chicago West Loop

Frequently asked questions

Is parking available at Hotel Chicago West Loop, SureStay Collection by Best Western?

Yep, Hotel Chicago West Loop, SureStay Collection by Best Western has a secured self car park with in/out privileges for USD 35 per night. Onsite parking is limited.

How much does it cost to stay at Hotel Chicago West Loop, SureStay Collection by Best Western?

As of 22 Apr 2025, prices found for a 1-night stay for 2 adults at Hotel Chicago West Loop, SureStay Collection by Best Western on 24 Apr 2025 start from NZ$229.82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hotel Chicago West Loop, SureStay Collection by Best Western?

The closest beach to Hotel Chicago West Loop, SureStay Collection by Best Western is Oak Street Beach (4.7 km).

Is there a free airport shuttle available at Hotel Chicago West Loop, SureStay Collection by Best Western?

No, Hotel Chicago West Loop, SureStay Collection by Best Western does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Chicago West Loop, SureStay Collection by Best Western?

Check-in begins at 4:00 PM. Check-out time is noon.

Hotel Chicago West Loop, SureStay Collection by Best Western Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 481 out of 1002 reviews
Rating 8 - Good. 260 out of 1002 reviews
Rating 6 - Okay. 137 out of 1002 reviews
Rating 4 - Poor. 60 out of 1002 reviews
Rating 2 - Terrible. 64 out of 1002 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mevlida

Stayed 2 nights in Jan 2025

2/10 Terrible

Madeline

Stayed 1 night in Dec 2024

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Jan 2025

8/10 Good

Kesha

Liked: Cleanliness, staff & service
Need more parking.
Stayed 1 night in Dec 2024

10/10 Excellent

deborah

Stayed 2 nights in Oct 2024

10/10 Excellent

Elijah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a dope little getaway
Stayed 1 night in Dec 2024

6/10 Okay

TRAVIS

Stayed 1 night in Dec 2024

8/10 Good

Tianhui, Naperville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is ok, not a lot of parking spots available around, surrounding area at night seems a little spooky
Stayed 1 night in Dec 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
I especially liked the friendliness of the staff... everyone was kind and accommodating.
Stayed 1 night in Dec 2024

8/10 Good

Ryan, Davis

Stayed 1 night in Dec 2024

10/10 Excellent

Sterling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice, though the parking was ridiculous. Got there and couldn't even purchase aspit to park car, were sold out.
Stayed 1 night in Nov 2024

6/10 Okay

Eduardo

Stayed 1 night in Dec 2024

8/10 Good

Hamza

Stayed 1 night in Nov 2024

10/10 Excellent

paul

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The gentlemen at the front desk during the evening hours on 12/14 created the nicest, most efficient check in interaction with a hotel I think I have ever had. So seamless, gosh it was beautiful. Furthermore the checkout in the morning was equally as pleasent with 2-3 women with beatiful smiles greeting with the warmest "good mornings". Keep up the great work.
Stayed 1 night in Dec 2024

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not a terrible stay but not our best experience. Room was small which we can understand being in a city, bathroom was tinyyyy had no place to put my makeup or a doc kit in the bathroom. The sliding door in the bathroom was also broken/off track. Checking is was smooth the front desk shared that they have breakfast which seemed like a plus as that was not advertised. We woke up to get breakfast the following morning and see the juice machine is broken, No hot food, there was an assortment of pop tarts lol. I don’t think I would advertise that as breakfast. The only other complaint we have is coming back to the hotel after a full day and the entire lobby smells like weed, my husband had to wait 20 plus minutes for a front desk associate to make an appearance when we needed the WiFi password. Since it was so close to my friend I would stay again ONLY for that reason but other than that I wouldn’t recommend only if you need a bed.
Stayed 2 nights in Dec 2024

10/10 Excellent

Vadim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Melissa

Stayed 1 night in Nov 2024

4/10 Poor

Fred

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Way to noisy. Hotel is run down. Small room, small bathroom.
Stayed 2 nights in Dec 2024

2/10 Terrible

Adam

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Just so everyone is aware they have 16 parking spots and the staff is rude. Websites, both Expedia and the hotels are incorrect. Expedia states that they have a parking space per unit. They were sold out and spent over an hour on the phone. Can’t tell you anything about the hotel but the staff was rude and make sure you call or get there super early and hope they have spots.
Stayed 1 night in Dec 2024

6/10 Okay

koakoa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff customer service was phenomenal I had an issue when I first checked in with the TV and they put me in another room That's fine what I did not like was the parking they only have 16 spaces so basically it's first come first serve
Stayed 2 nights in Nov 2024

10/10 Excellent

kelley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Affordable

Very affordable and convenient to union center.
Stayed 2 nights in Nov 2024

10/10 Excellent

David

Stayed 2 nights in Nov 2024

4/10 Poor

Daniel

Disliked: Property conditions & facilities, room comfort

Not a good stay

Checking was awesome! The smell in lobby was smoky and musty. Non operational coffee or juice machine working for morning breakfast. Rooms have no carpet and neighbors above can be heard throughout the night well past 1:00 am. Poorly painted and attempt to update rooms look shabby.
Stayed 1 night in Dec 2024

8/10 Good

Oscar

Liked: Amenities
Great location near the united center if you’re a sports fan.
Stayed 1 night in Dec 2024