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Mövenpick Resort & Spa Jimbaran Bali

5.0 star property
Luxury Jimbaran resort connected to a shopping centre, steps from Samasta Lifestyle Village
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Mövenpick Resort & Spa Jimbaran Bali

4 outdoor pools, open 9:00 AM to 6:00 PM, free pool cabanas
Point of interest
Classic Room, 1 King Bed
Couples treatment room(s), body treatments, aromatherapy
Interior entrance

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Breakfast available
  • Pool
  • Bar
    Bar
  • Gym
    Gym
  • 24/7 front desk
    24/7 front desk
  • Parking included
    Parking included
The price is NZ$245
includes taxes & fees
19 Nov - 20 Nov

Explore the area

Map
Jalan Wanagiri No. 1, Jimbaran, Bali, 80362
  • Bukit Peninsula
    1 min walk
  • Samasta Lifestyle Village
    1 min walk
  • Jimbaran Beach
    8 min walk
  • Denpasar (DPS-Ngurah Rai Intl.)
    19 min drive

Room options

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Pillow-top bed
Separate bedroom
  • 58 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Twin Room, 2 Single Beds, Pool View

Pillow-top beds, in-room safe, desk, blackout curtains

Classic Twin Room, 2 Single Beds, Pool View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Pillow-top bed
  • 38 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Classic Twin Room

Pillow-top beds, in-room safe, desk, blackout curtains

Classic Twin Room

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Pillow-top bed
  • 38 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Classic Room, 1 King Bed, Pool View

Classic Room, 1 King Bed, Pool View

Classic Room, 1 King Bed, Pool View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Pillow-top bed
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed

Classic Room, 1 King Bed

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Pillow-top bed
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior
InterContinental Bali Resort, an IHG Hotel
Pool
Hot tub
Spa
Kids pool
4.6 out of 5, Wonderful, (1001)
The price is NZ$5,571
for 1 night
includes taxes & fees
19 Nov - 20 Nov
InterContinental Bali Resort, an IHG Hotel

About the area

Jimbaran

You'll be connected to a shopping centre at Mövenpick Resort & Spa Jimbaran Bali, and within a 30-minute stroll of Samasta Lifestyle Village and Jimbaran Market. Highlights at this luxury resort include 3 restaurants, 4 outdoor swimming pools and free valet parking. .A day of pampering can include sports massages and body wraps along with aromatherapy and reflexology. At the resort's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the free kids' club, 24-hour gym, kids' swimming pool and waterslide. 4521 square feet (420 square metres) of event facilities include 4 meeting rooms and conference space. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Local cuisine breakfast is available daily between 7:00 AM and 10:30 AM. There's also free RV/bus/truck parking, along with the convenience of a free beach shuttle. .Sights within a 10-minute drive of this 5-property class Jimbaran Bay resort include Garuda Wisnu Kencana Cultural Park and Bali Nusa Dua Convention Centre.
View more Resorts in JimbaranOpens in a new window

What's nearby

  • Samasta Lifestyle Village - 1 min walk
  • Jimbaran Beach - 8 min walk
  • Garuda Wisnu Kencana Cultural Park - 4 min drive
  • Nusa Dua Beach - 19 min drive
  • Padang Padang Beach - 30 min drive

Getting around

  • Denpasar (DPS-Ngurah Rai Intl.) - 19 min drive

Restaurants

  • ‪Teba Mega Cafe - ‬10 min walk
  • ‪Sundara - ‬6 min walk
  • ‪L’Osteria Pizza e Cucina Jimbaran - ‬6 min walk
  • ‪Starbucks Jimbaran Arcade - ‬8 min walk
  • ‪Iga Warung BBQ RIB HOUSE & Indonesian food - ‬9 min walk

About this property

Mövenpick Resort & Spa Jimbaran Bali

Luxury Jimbaran resort connected to a shopping centre, steps from Samasta Lifestyle Village
Mövenpick Resort & Spa Jimbaran Bali offers its guests 4 outdoor swimming pools, a waterslide, a 24-hour fitness centre, and a children's pool. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Event space at this resort measures 4521 square feet (420 square metres) and includes conference space. Spa services, a library, and a terrace are also featured at the luxury Mövenpick Resort & Spa Jimbaran Bali. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Jimbaran resort.

  • 297 guestrooms or units
  • 8 levels
  • 6 buildings
  • 3 dining venues
  • 4521 sq ft of conference space
  • 420 sq. m of conference space
  • Built in 2017
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Mövenpick Resort & Spa Jimbaran Bali offers 297 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and complimentary bottles of water. Rooms open to balconies or patios. Beds feature pillowtop mattresses. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include a separate bath and shower with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries.

This Jimbaran resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are 8 treatment rooms including rooms for couples and outdoor treatment areas. Services include sports massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Mandarin), English, German, Indonesian, Japanese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free beach shuttle
  • Free self parking on site
  • Free valet parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to 10:30 AM for a fee: IDR 344,500 for adults and IDR 172,250 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining

Family friendly

  • 4 outdoor pools
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free cot
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4 meeting rooms
  • 4,521 square feet of conference space

Outdoors

  • Beach towels
  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift

More

  • 6 buildings
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2017
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
This property charges breakfast fees for children ages 6 and older.

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Mövenpick Resort & Spa Jimbaran Bali

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 816750.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: from approximately IDR 344500 for adults and from IDR 172250 for children
  • Airport shuttle fee: IDR 400000 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: IDR 816750.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, JCB International, debit cards and cash. This property uses a grey water recycling system.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Pool access available from 9:00 AM to 6:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Movenpick Resort Jimbaran Bali
Movenpick Resort Bali
Movenpick Jimbaran Bali
Movenpick Bali
Movenpick Resort Spa Jimbaran Bali

Frequently asked questions

What is the cancellation policy at Mövenpick Resort & Spa Jimbaran Bali?

Mövenpick Resort & Spa Jimbaran Bali offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mövenpick Resort & Spa Jimbaran Bali?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at Mövenpick Resort & Spa Jimbaran Bali on 19 Nov 2024 start from NZ$245.17, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mövenpick Resort & Spa Jimbaran Bali?

Yep, Mövenpick Resort & Spa Jimbaran Bali has a free self car park, free valet parking and free RV/bus/truck parking.

Are there any beaches close to Mövenpick Resort & Spa Jimbaran Bali?

Yep, Mövenpick Resort & Spa Jimbaran Bali is a short 8-minute walk from Jimbaran Beach. Fun beach activities include snorkelling, scuba diving and waterskiing.

Is there a spa on site at Mövenpick Resort & Spa Jimbaran Bali?

There's no onsite spa, but this property does offer services like body wraps, body scrubs and facials, as well as sports massages.

Does Mövenpick Resort & Spa Jimbaran Bali have a pool?

Mövenpick Resort & Spa Jimbaran Bali has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 9:00 AM to 6:00 PM.

Does Mövenpick Resort & Spa Jimbaran Bali have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Mövenpick Resort & Spa Jimbaran Bali?

Mövenpick Resort & Spa Jimbaran Bali features 4 outdoor pools, free pool cabanas and 3 restaurants.

What makes Mövenpick Resort & Spa Jimbaran Bali a romantic place to stay?

Couples spa treatments and couples dining, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Mövenpick Resort & Spa Jimbaran Bali.

Is Mövenpick Resort & Spa Jimbaran Bali family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Mövenpick Resort & Spa Jimbaran Bali is a hit with families.

Does Mövenpick Resort & Spa Jimbaran Bali serve breakfast?

Sure does, local cuisine breakfast is served daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Mövenpick Resort & Spa Jimbaran Bali?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Mövenpick Resort & Spa Jimbaran Bali?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Mövenpick Resort & Spa Jimbaran Bali?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Mövenpick Resort & Spa Jimbaran Bali?

No, pets and service animals are not allowed.

Is there a golf course on site at Mövenpick Resort & Spa Jimbaran Bali?

There is a golf course next to Mövenpick Resort & Spa Jimbaran Bali.

Mövenpick Resort & Spa Jimbaran Bali Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 251 out of 402 reviews" "
Rating 8 - Good. 117 out of 402 reviews" "
Rating 6 - Okay. 15 out of 402 reviews" "
Rating 4 - Poor. 6 out of 402 reviews" "
Rating 2 - Terrible. 13 out of 402 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

JENNIFER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel offering excellent service. We really enjoyed our stay here and all of the facilities.
Stayed 3 nights in Jul 2024

4/10 Poor

Dharta

Travelled with family
Stayed 1 night in Jul 2024

6/10 Okay

Anjani

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
location was not good very limited access to transport to beach . Also staff communication was not good on what they promise at check in I was a VIP member and also a memeber of accor group
Stayed 5 nights in Jul 2024

10/10 Excellent

Richard

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful family friendly property.
Stayed 6 nights in May 2024

10/10 Excellent

Guan Zhong

Stayed 6 nights in Apr 2024

10/10 Excellent

Marika

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our lovely stay there. A perfect hotel for families to relax and unwind.
Stayed 3 nights in Mar 2024

10/10 Excellent

David Stuart Sadeepe

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We visited Movenpick Jimbaran in Febraury 2024 and were very impressed with the staff, the spa, the choices of food, the kids club, proximity to the beach (3-5 mins walk) and quality of the resort. We have stayed at many hotels around the world and this would be up there with one of our favourites. Before going, we researched the kids clubs for our 3.5 year old. She thoroughly enjoyed this and the team looked after her well. We always stayed with her, due to her age, but she was more than happy playing with the other kids and loved all the great activities they had planned. My wife thoroughly enjoyed the spa (as did I) and the team decorated the rooms nicely for Valentines Day and on our arrival. The kids menus at the restaurants were also great - plenty of options for our picky child. The adults food options and beverage list was exceptional too. Lovely pools and 2 water parks for the kids - our daughter enjoyed both. Overall, a great stay. We have also stayed at their resort in Maldives. Both are great. Will be back.
Stayed 5 nights in Feb 2024

8/10 Good

amlan, San Jose

Stayed 3 nights in Dec 2023

8/10 Good

Michael

Stayed 5 nights in Aug 2023

10/10 Excellent

Ashtabadeen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Jul 2023

8/10 Good

Anice

Stayed 1 night in Jul 2023

2/10 Terrible

Parwinder

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Total waste for customer service and safety!
It was a horrible experience ad such a waste of holiday and premium price paid for staying here. Just to mention a few notes: 1. Terrible customer service, rude and unresponsive staff while checking in and also during the stay. 2. My 9 yo injured by glass in the pool totally not acceptable which ruined our entire holiday 3. Breakfast buffet was a disaster with cold food, not many options and useless customer service was a total cherry on the top
Stayed 4 nights in Jul 2023

8/10 Good

Carrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2023

10/10 Excellent

Charlotte

Liked: Cleanliness, property conditions & facilities
Movenpick was amazing!!
Stayed 6 nights in Jun 2023

8/10 Good

Vikas

Liked: Cleanliness, staff & service, property conditions & facilities
Functional. good for families.
Stayed 3 nights in May 2023

10/10 Excellent

Kaya

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing venue with plenty of dining options within the facility. Nice gym and pools and the service was impeccable! Thank you!!!
Stayed 4 nights in Apr 2023

6/10 Okay

Fei

Travelled with family, Travelled with family and small children
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

10/10 Excellent

Albhy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Kerryn Maree

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
A great place to stay and relax. The staff we’re very lovely.
Stayed 4 nights in Mar 2023

8/10 Good

Gabrielle, Louisville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, excellent buffet breakfast. Wonderful pool area and access to the beach is a 10 min walk.
Stayed 3 nights in Mar 2023

10/10 Excellent

Shannon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing
Stayed 10 nights in Feb 2023

10/10 Excellent

Joanne Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

4/10 Poor

Ravi

Travelled with family and small children, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The property itself is OK, although the facilities seem better on paper than they actually are. The biggest challenge though is poor management. Some examples: - Check-in took more than an hour. Room not available even at 6:00 pm which is 3 hrs after the check in time. - we had booked 6 rooms. It is reasonable to assume that the hotel would be able to atleast allocate them near each other. Wasn't the case. The hotel thought it would be fine for parents and kids to stay in non-adjacent rooms. This despite a prior request for connecting rooms. - Ham and cheese sandwich at the main restaurant 'ran out'. Not sure what that even means. Next morning at the breakfast, butter 'sold out'. - while staff was courteous and friendly, they are clearly not trained properly thus creating a very uneven service experience. - No activity is available unless you book 24 hrs in advance. Hard to have a holiday that way. - There were billing and charging errors and check-out took another 45 mins. - When we escalated the various issues, the duty manager did address some of those and throw in some perks, however, some of the issues are structural and the management would be well-advised to fix them at the root. - regards theproperty itself, it's a smallish property with only 1 restaurant, not too many activities/facilities and the beach is a bit underwhelming. Food quality was middling. On the plus side, the rooms are decent, the pool is good. We would not be back at Movenpick any time soon.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
If you are a HOTELS.COM member, do NOT book here!
I am a loyal HOTELS.COM gold member.. Upon arrival was told rudely by 3 staff members that they do not recognise HOTELS.COM membership and would not honour the benefits that come with gold membership.. no early check in or check out, no 20% off food and beverage, and certainly no upgrade (even though there definitely was availability). If you are a HOTELS.COM member.. do NOT book here. If I had known they wouldn't accept my membership, I would not have booked here.. I booked for my family because of my loyalty to the membership. I absolutely wasted money on this hotel where I should have gone elsewhere. Nobody from the hotel had gotten back to me.. so I'll continue to post on social media and YouTube until someone gets back to me.
Stayed 4 nights in Nov 2022