Hawaiian Hotels - accommodation in Kailua-Kona

Great location. Staff was very helpful

This is our second time at this hotel, and I'd say the overall experience was even better than first time. That said, there were some hiccups. Positives first: * Really nice upgrade to the previous gym. All gear is new and very good. You cant have an excuse not being able to train. * Very easy parking. * Safe and quiet area - it was lovely change for normally loud environment that you get in super touristy places. * They have improved their organization around towels and pool service overall. Good job. * Room was nice with good view (oceanfront). * Very friendly and helpful staff - from front desk to pool service and room service. Everyone were nice and cheerful. Few improvement areas: * During busy hours it was struggle to get hot water from the shower or sink. * Only 1 restaurant with very expensive prices. Unfortunately, this time around we felt that drinks quality has gone down. Food was OK but not as amazing as we had in the spring. That said, Christmas buffet was very good and forth the money. * Service in restaurant and pool bar was often slow - we waited once 1 hour from sitting to until we got our burgers (during lunch).

Beautiful resort