The Sunset Beach Resort & Spa Taling Ngam

4.0 star property
On beach with outdoor pool, near Taling Ngam Beach
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Sunset Beach Resort & Spa Taling Ngam

Sports facility
Terrace/patio
Garden Villa | Garden view
Beachfront Jacuzzi Villa
On the beach, sun-loungers, beach umbrellas, beach towels

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Hot tub
  • Bar
  • Pool
  • Breakfast available
  • Gym
  • Room service
The price is NZ$479
includes taxes & fees
26 Dec - 27 Dec

Explore the area

Map
126/9 Nara-Taling-Ngam Road, Tambon Taling Ngam, Amphoe Ko Samui, Koh Samui, Surat Thani, 84140
  • Taling Ngam Beach
    2 min walk
  • Lipa Noi Pier
    3 min drive
  • Lipa Noi Beach
    8 min drive
  • Samui Intl. Airport (USM)
    58 min drive

Room options

Garden Jacuzzi Villa

Highlights

Balcony
Garden
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Private outdoor hot tub
  • 135 sq m
  • Sleeps 3
  • 1 King Bed

Garden Villa

Highlights

Balcony
Garden
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

Beachfront Jacuzzi Villa

Highlights

Balcony
Garden
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
  • 250 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

Sunset Jacuzzi Seaview Room

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Free cots/infant beds
  • 35 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

Sunset Terrace Room

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
  • 39.9 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Similar properties

About the area

Koh Samui

At The Sunset Beach Resort & Spa Taling Ngam, you'll be 0.2 km (0.1 mi) from Taling Ngam Beach and 8.6 km (5.3 mi) from Lat Wanon Waterfall. Highlights at this beachfront resort include in-room free WiFi, balconies and LCD TVs. .The restaurant, L Ananas, serves Thai cuisine and is open for breakfast, lunch and dinner. Lilawadee Pool Bar is the resort's own bar. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site outdoor swimming pool and gym. Meeting rooms and limo/town car service are among the business amenities offered. Additionally, you'll find free Wi-Fi in public areas, a hot tub and a sauna. Full breakfast is available daily between 7:30 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 4-property class Koh Samui resort include Nathon Pier and Namuang Waterfall 2.

What's nearby

  • Taling Ngam Beach - 2 min walk
  • Lipa Noi Beach - 8 min drive
  • Nathon Pier - 11 min drive
  • Lamai Beach - 24 min drive
  • Chaweng Beach - 42 min drive

Getting around

  • Samui Intl. Airport (USM) - 58 min drive

Restaurants

  • ‪Purple Frog - ‬18 min walk
  • ‪Thai Food - ‬3 min drive
  • ‪หมุยติ่มซำ - ‬5 min drive
  • ‪The Island View - ‬13 min walk
  • ‪ก๋วยจั๊บ ป้านิด - ‬3 min drive

About this property

The Sunset Beach Resort & Spa Taling Ngam

On beach with outdoor pool, near Taling Ngam Beach
Enjoy the umbrellas and sunloungers for a relaxing day at the beach. After a day at the beach, enjoy amenities at The Sunset Beach Resort & Spa Taling Ngam such as an outdoor pool, complimentary bicycles and a hot tub.

There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. This Art Deco resort also offers a steam room, a fitness centre and a garden. Limited free parking is available on a first-come, first-served basis.

This 4-star Koh Samui resort is smoke free.

  • 21 guestrooms or units
  • Conference rooms
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
The Sunset Beach Resort & Spa Taling Ngam offers 21 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. Rooms open to balconies. This individually decorated and furnished accommodation has separate sitting areas. Beds feature premium bedding. 42-inch LCD televisions come with satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include dressing gowns, slippers, bidets and complimentary toiletries.

This Koh Samui resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

English, French, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 3 kilometres
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Limited on-site parking
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:30 AM to 10:00 AM for a fee: THB 500 for adults and THB 250 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • L Ananas
  • Lilawadee Pool Bar

Things to do

  • Fishing
  • Free bicycle rentals
  • Gym
  • Kayaking
  • Outdoor pool
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Accessibility

  • No lift

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - midnight
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at The Sunset Beach Resort & Spa Taling Ngam

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for THB 950.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately THB 500 for adults and from THB 250 for children
  • Airport shuttle fee: THB 1200 per vehicle (one-way, maximum occupancy 6)
  • Airport shuttle fee per child: THB 300.00 (one-way), (from 11 to 18 years old)
  • Rollaway bed fee: THB 950.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Sunset Beach Resort Taling Ngam Koh Samui
Sunset Beach Taling Ngam Koh Samui
Sunset Beach Resort Unique Collection Koh Samui
Sunset Beach Unique Collection Koh Samui
Sunset Beach Unique Collection
Sunset Beach Resort Koh Samui
Sunset Beach Koh Samui
The Sunset Beach Resort Spa by The Unique Collection
The Sunset & Spa Taling Ngam
The Sunset Beach Resort & Spa Taling Ngam Resort
The Sunset Beach Resort & Spa Taling Ngam Koh Samui
The Sunset Beach Resort & Spa Taling Ngam Resort Koh Samui

Frequently asked questions

What is the cancellation policy at The Sunset Beach Resort & Spa Taling Ngam?

The Sunset Beach Resort & Spa Taling Ngam offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Sunset Beach Resort & Spa Taling Ngam?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at The Sunset Beach Resort & Spa Taling Ngam on 26 Dec 2024 start from NZ$478.56, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Sunset Beach Resort & Spa Taling Ngam?

Yep, The Sunset Beach Resort & Spa Taling Ngam has a free self car park. Onsite parking is limited.

Are there any beaches close to The Sunset Beach Resort & Spa Taling Ngam?

Yep, The Sunset Beach Resort & Spa Taling Ngam is on Taling Ngam Beach. Fun beach activities include snorkelling, kayaking and fishing. You can also find boat tours.

Does The Sunset Beach Resort & Spa Taling Ngam have a pool?

The Sunset Beach Resort & Spa Taling Ngam has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes The Sunset Beach Resort & Spa Taling Ngam a romantic place to stay?

1 hot tub and beachfront dining, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at The Sunset Beach Resort & Spa Taling Ngam.

Is The Sunset Beach Resort & Spa Taling Ngam family-friendly?

You bet! With amenities such as laundry facilities and free bike rentals, as well as free infant beds in the guestrooms, it's no surprise that The Sunset Beach Resort & Spa Taling Ngam is a hit with families.

Does The Sunset Beach Resort & Spa Taling Ngam serve breakfast?

You bet, full breakfast is on offer daily from 7:30 AM to 10:00 AM.

Is there a free airport shuttle available at The Sunset Beach Resort & Spa Taling Ngam?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at The Sunset Beach Resort & Spa Taling Ngam?

Yep, they've got a lounge bar and an onsite restaurant that serves Thai cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at The Sunset Beach Resort & Spa Taling Ngam?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at The Sunset Beach Resort & Spa Taling Ngam?

No, pets and service animals are not allowed.

The Sunset Beach Resort & Spa Taling Ngam Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 137 out of 211 reviews" "
Rating 8 - Good. 56 out of 211 reviews" "
Rating 6 - Okay. 14 out of 211 reviews" "
Rating 4 - Poor. 4 out of 211 reviews" "
Rating 2 - Terrible. 0 out of 211 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful boutique hotel set on a gorgeous sandy beach. The gardens and pool are beautiful. It’s a very quiet relaxing place with very friendly, helpful staff. There are two kayaks and a paddleboard available free of charge. There is a hotel spa that offers massages on the beach and also a massage place on the beach next to the hotel. The hotel restaurant is very good. For more choice, the Intercontinental Hotel is next door and there are a couple of restaurants just a short walk along the beach.
Stayed 4 nights in Mar 2020

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely boutique hotel with amazing sunsets
We have visited this hotel in the past but this was the first time we've stayed...and we will definitely be back! The hotel and setting is beautiful. The staff are very friendly and helpful and even though we had one or two issues with our room they acted promptly and efficiently to put things right. We were also lucky to experience the best sunset we've ever seen...on the beach with cocktails in hand...what's not to like!
Stayed 5 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1 of the best resorts I've experienced. Staff spoiled us.
Stayed 2 nights in Dec 2019

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our own Corona commercial. Paradise
We stayed at Sunset Beach in September 2019, the so-called "Rainy Season". Our stay was absolutely perfect. First and foremost, it is on the quiet side of the island and away from all noise. If you are considering this over Chewang Beach, do not hesitate. This is a lush getaway - the cities are crowded parties. We were greeted with coconuts and we practically had the place to ourselves due to the down season. The property is immaculate, the service is perfect, the beach is nice and the water is warm. They arranged for a schooner to pick us up and take us snorkeling, as well as a scooter rental so we could zip around. It was our own personal Corona commercial - I wouldn't change a thing. No bugs at all, rooms clean, in a word - paradise. This is definitely a hidden treasure on Koh Samui. Only one single complaint: the food is too expensive. There is a very good beachside cafe about a 5 minute walk down the beach that is literally half the price of the resort restaurant. They were also sensitive to us dining off the property because it was the slow season. But the fact of the matter is that the food options nearby are just too cheap to ignore, and the beach cafe is every bit as picturesque and secluded as the resort. This is the single complaint. Do not hesitate to book here. You will not regret it. It will be your own personal paradise. Oh yeah and the massage was the best we had in the country.
Stayed 3 nights in Sep 2019

4/10 Poor

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort
RIP off for short distance pick up. No money changers available. RIP off again for rate if it is not US dollars
Stayed 3 nights in Apr 2019

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sunset Beach Resort Taling Ngam
We used the Sunset Beach as a 'bed and breakfast' to enable us to attend a wedding at another hotel nearby. As such we did not make full use of the facilities. The location is excellent, right on a beautiful sandy beach. Staff were very friendly and helpful. Room was well prepared and fine for us though perhaps a little small for a beach resort. Would be happy to stay there again.
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay. Beautiful resort. Excellent calm beach.
Stayed 2 nights in Nov 2018

10/10 Excellent

Mandy, Seattle, WA

Liked: Cleanliness, staff & service, property conditions & facilities
It’s absolutely stunning! Staff was super friendly and helpful; rooms had beautiful views and awesome amenities. The pool is a beautiful green color and the art is superb. We will definitely be coming back!! It’s paradise! The beach is quiet and the steam room/sauna/plunge pool are the best free amenity offered. Do it! *The only downfall is transportation. It’s quite fat front everything on the island. They do offer motorbikes or to rent a car, but if it’s raining or if you are not comfortable driving on the opposite side of the road, these are not a doable options for you.
Stayed 2 nights in Oct 2018

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
There are some very nice things but the overall experience for this hotel was disappointing. The A/C during the day doesn't work well. It reaches 30 degrees by 10 am in the garden villa room so it's not comfortable. The staff did try their best to accommodate. However i know they are aware of the issue as there are a few reviews that have stated the same problem.
Stayed 1 night in Sep 2018

10/10 Excellent

Dave, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too short break
Booked so I could see a Samui sunset and got a whole lot more. What a stunning resort in a stunning location. The sunset wasn't too bad either. From first arrival to check out, everything was superb. The staff were attentive and professional with the friendly Thai style. Dinner, drinks and breakfast were all great. The 12 noon check out topped it all off. Great pool too.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The resort has one of the most stunning views of the sunset as it states in its name, the beach is beautiful and the staff are friendly and cater to your needs. For our last couples of days they had a special Thai night and the next day a noodle and pasta night and the chef made us various special meals as we are both vegan. The food is very flavourful and the chef is very kind and will make absolutely anything for you. Overall the trip was very relaxing and fun, I would definitely recommend :)
Stayed 7 nights in Jul 2018

8/10 Good

S, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel next to the beach
Lovely hotel on the beach. Very quiet and relaxed with great sunsets. Clean rooms and modern bathrooms. Would have loved to use the motorboat but with many things in Thailand was not working during our stay over New Year.
Stayed 3 nights in Dec 2017

10/10 Excellent

Kharly, Bondi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel
The staff could not have been more friendly, helpful, diligent and professional. The hotel itself is stunning. Great location, beach access - and the restaurant food was outstanding. Rooms are a great size - and if you are lucky enough to be on the top floor - you will have lovely ocean views. The staff always ensured we were happy - and if asked anything of them - it was done immediately and with a smile on their face. Being in the travel industry myself - this will be my number 1 for all of my clients! Whether you are a family travelling together, couples, friends... It ticks all boxes. Especially for families - we had the interconnecting room - and it was no problem, no hassle - bedding was correct and everything was perfect from beginning to end.
Stayed 3 nights in Sep 2017

6/10 Okay

Matthew

Liked: Cleanliness
Disliked: Room comfort
Excellent Hotel for the budget conscious.
Value for money when you pay $160 AUD/night to stay, but nothing more. Bed is rock hard and aircon inside failed to cool the room below 27 degrees celsius even being on 24hrs a a day. This was brought to the attention of staff on the first evening, whom just changed the setting to no avail. Breakfast buffet is very basic although the fresh omelettes were good (nothing on the Intercontinental next door however is 1/2 the price) On all 3 days we had the pool to ourselves which was great and use of the kayaks and stand-up paddle boards when ever we pleased. If you are looking for luxury, book the Intercontinental when it becomes on special.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well deserved 5/5
Excellent getaway venue, albeit inconvenient to get into town. Clean rooms & reliable wifi. Friendly & helpful staff (Jaras & his colleagues) - went the extra mile to ensure breakfast was ready 15 minutes earlier on our last day to accommodate our early departure.

10/10 Excellent

Kate, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent food and service, friendly staff
Excellent food and service with very friendly staff. Rooms were beautiful and facilities were clean. Highly recommended.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The sun never sets on this luxury hotel
This hotel on the Southern coast of the island is a perfect luxury hideaway. The staff couldn't do enough for you and the facilities are amazing on the whole, a truly outstanding stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely resort on the beach
This was a beautiful resort on the beach. The staff were so lovely and welcoming and all the facilities you'd need on a resort including a beautiful gym with a stunning view and swimming pool, sauna, steamroom etc. Would definitely recommend this hotel to anyone staying in Samui. The rood was fabulous as well, we booked a Jacuzzi Garden Villa

8/10 Good

Gilda, Sydney Australia

Liked: Cleanliness, staff & service, room comfort
Nice hotel and staff
Overall, we had a nice experience at this hotel. Huge thanks to Joy at the reception desk. She was so helpful. She's the best! The hotel staff at the restaurant are also great. The only thing we were not happy about, is the spa package (scrub, massage and facial). It was not worth what we paid for. The massage and facial were below par. We did not have an English-speaking guide on the half-day island tour. All we had was a photo opportunity at the places we were taken to, but no information about those places.

8/10 Good

Doris

Liked: Cleanliness, property conditions & facilities, room comfort
Nice beach hotel far away from the busy places
Small but nice hotel far away from the busy places on Samui. Near by you find 2 beach restaurants and the Interconti. I recommend the pool villas with sea view. Very spacious with a lot of privacy. The staff is solicitous but in my opinion not well educated.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service

10/10 Excellent

CHRIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort