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Grand Sapphire Hotel & Banqueting

3.0 star property
Hotel with free parking, in the vicinity of Westminster Bridge

Photo gallery for Grand Sapphire Hotel & Banqueting

Twin Room, Ensuite
Single Room
Exterior
Garden
Deluxe Double Room, Ensuite (Executive)

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
The current price is NZ$147
includes taxes & fees
6 Apr - 7 Apr

Explore the area

Map
45 Imperial Way, Croydon, England, CR0 4RR
  • Chessington World of Adventures
    ‪25 min drive‬
  • Big Ben
    ‪28 min drive‬
  • O2 Arena
    ‪34 min drive‬
  • London (LHR-Heathrow)
    ‪70 min drive‬

Room options

View all photos for Double Room, Ensuite

Double Room, Ensuite

Double Room, Ensuite

Highlights

Air conditioning
Free cots/infant beds
Private bathroom
Rainfall showerhead
Coffee/tea maker
Desk
Wardrobe
  • 3.3 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room, Ensuite

Twin Room, Ensuite

Twin Room, Ensuite

Highlights

Air conditioning
Free cots/infant beds
Private bathroom
Coffee/tea maker
Digital channels
Wardrobe
  • 4 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room, Ensuite

Family Room, Ensuite | Miscellaneous

Family Room, Ensuite

Highlights

Air conditioning
Free cots/infant beds
Separate bedroom
Private bathroom
Rainfall showerhead
Coffee/tea maker
Wardrobe
  • 5 sq m
  • Sleeps 4
  • 1 Single Bed and 1 Double Bed

View all photos for Executive Double Room, Ensuite

Executive Double Room, Ensuite | Bathroom

Executive Double Room, Ensuite

Highlights

Air conditioning
Free cots/infant beds
Sofa bed - twin
Day bed
Shower/bath combination
Private bathroom
Rainfall showerhead
Coffee/tea maker
  • 3.3 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Single Room

Single Room

Single Room

Highlights

Private bathroom
Rainfall showerhead
Wardrobe
  • 3 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Double Room, Ensuite (Executive)

Deluxe Double Room, Ensuite (Executive)

Deluxe Double Room, Ensuite (Executive)

Highlights

Air conditioning
Heating
Free cots/infant beds
Day bed
Shower/bath combination
Hairdryer
Private bathroom
Coffee/tea maker
  • 3.3 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

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About the area

Croydon

At Grand Sapphire Hotel & Banqueting, you'll be 17.6 km (10.9 mi) from Westminster Bridge and 17.8 km (11 mi) from Chessington World of Adventures. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and multilingual staff. Other amenities include wedding services and a lift. There's also the convenience of free self parking. .Places within a 30-minute drive of this 3-property class Waddon hotel include Westminster Abbey and Big Ben.

What's nearby

  • Chessington World of Adventures - 25 min drive - 17.8 km
  • Westminster Abbey - 28 min drive - 17.8 km
  • Big Ben - 28 min drive - 18.0 km
  • Natural History Museum - 29 min drive - 19.3 km
  • O2 Arena - 34 min drive - 22.4 km

Getting around

  • Croydon Waddon Station - 2 min drive
  • Wandle Park Tram Station - 4 min drive
  • Gatwick Airport (LGW) - 38 min drive

Restaurants

  • ‪McDonald's - ‬10 min walk
  • ‪Pizza Hut - ‬9 min walk
  • ‪Tai Tung Chinese Restaurant - ‬14 min walk
  • ‪Costa Coffee - ‬10 min walk
  • ‪Akash Tandoori - ‬4 min drive

About this property

Grand Sapphire Hotel & Banqueting

Hotel with free parking, in the vicinity of Westminster Bridge
Grand Sapphire Hotel & Banqueting offers its guests multilingual staff and a lift. Public spaces have free WiFi and wired Internet. Self parking is free.

This 3-star Croydon hotel is smoke free.

  • 40 guestrooms or units
  • Cooked-to-order breakfast (free)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Wedding services available
  • Lift
  • No smoking on site
Grand Sapphire Hotel & Banqueting offers 40 accommodations.

Languages

English, French, Hindi, Lithuanian, Polish, Russian

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Property amenities

Internet

  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free offsite parking
  • Free self parking on site

Conveniences

  • 24-hour front desk

Guest services

  • Multilingual staff
  • No housekeeping service
  • Wedding services

Accessibility

  • Lift

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard and American Express.

Property is also known as

Grand Sapphire Hotel Croydon
Grand Sapphire Croydon
Grand Sapphire
Grand Sapphire Hotel
Sapphire & Banqueting Croydon
Grand Sapphire Hotel & Banqueting Hotel
Grand Sapphire Hotel & Banqueting Croydon
Grand Sapphire Hotel & Banqueting Hotel Croydon

Frequently asked questions

Is parking available at Grand Sapphire Hotel & Banqueting?

Yep, Grand Sapphire Hotel & Banqueting has a free self car park.

How much does it cost to stay at Grand Sapphire Hotel & Banqueting?

As of 26 Mar 2025, prices found for a 1-night stay for 2 adults at Grand Sapphire Hotel & Banqueting on 6 Apr 2025 start from NZ$146.94, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Grand Sapphire Hotel & Banqueting serve breakfast?

Sure does, complimentary cooked-to-order brekkie is available at Grand Sapphire Hotel & Banqueting.

Is there a free airport shuttle available at Grand Sapphire Hotel & Banqueting?

No, Grand Sapphire Hotel & Banqueting does not offer an airport shuttle service.

What time are check-in & check-out at Grand Sapphire Hotel & Banqueting?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Grand Sapphire Hotel & Banqueting?

No, pets are not allowed.

Grand Sapphire Hotel & Banqueting Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 305 out of 832 reviews
Rating 8 - Good. 260 out of 832 reviews
Rating 6 - Okay. 127 out of 832 reviews
Rating 4 - Poor. 75 out of 832 reviews
Rating 2 - Terrible. 65 out of 832 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Neal

Service was good, staff very helpful, complimentary breakfast was excellent Bathroom light sensor wrongly placed as it kept turning off while people in shower which was a bit of nuisance otherwise we enjoyed our stay
Stayed 2 nights in Dec 2024

10/10 Excellent

dheepan

Stayed 1 night in Dec 2024

6/10 Okay

Sandra

Liked: Cleanliness, amenities, property conditions & facilities
It's a nice, pleasant hotel. I am grateful to the hotel for extending my stay for a further few days. The customer service at reception was cold at times, but apart from that, it was decent.

6/10 Okay

Sandra

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Ivy

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Kikelomo O

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointing with variable customer service
When I arrived around 22:43, I was exhausted from a long journey from Cambridgeshire to Croydon. I hoped that I would get a friendly reception and get to my room swiftly, because I had to arrive by 8am for surgery early next morning, Wednesday 20 November 2024. That was the only reason why I had to book a hotel. Usually, I go the same day, but after 1 or 2pm. Therefore, I was shocked when David at reception asked me to email my ID! I showed him my Network railcard. But he said I had to email it, and gave me a Grand Sapphire Hotel and Banqueting business card with its email address. I have never had to do that before, in more than 30 national and international trips and hotels. I made that clear in my email. Bad start. The service was better, though variable, after that. When I returned from painful foot surgery with 2 crutches and exposed bandages, I still had to ask for help. It was not automatic. Then I got help up to my room from a young woman. My room had not been cleaned. Bed not done, bin not emptied. They had only put a new bottle of water on the table, and replaced the miniature bottle of shower gel. I was appalled and reported that to a man at reception. He apologised and said he would inform management. The gentleman at the breakfast buffet the next morning, Thursday 21 November, was helpful, and brought it to my table. Overall, I definitely won’t return to, nor recommend Sapphire & Banqueting. I prefer the good and excellent service in other hotels.
Stayed 3 nights in Nov 2024

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place but for some the location may be bad
Well worth the price the room was a decent size clean & warm I actually had to open a window for a while as it was getting a bit too warm. If like us you are going to Ashcroft Theatre/ Fairfield Hall then it's a bit far out & if coming by train then it's £15 to/from East Croydon Station & the same to the hall so it works out a bit expensive for Taxi's. Located almost opposite the old London airport which had I had the time I would have wandered over to as it may have been interesting.
Stayed 1 night in Dec 2024

10/10 Excellent

Catherine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy hotel, very clean, helpful staff!
Stayed 2 nights in Nov 2024

10/10 Excellent

Chris

Stayed 1 night in Nov 2024

10/10 Excellent

Ivano

Stayed 1 night in Nov 2024

8/10 Good

Zobida

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

DONALD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Vasiliki

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean room! Very friendly service The only disadvantage was the lack of minibar in the room and bar in the hotel
Stayed 2 nights in Nov 2024

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The premises was clean and tidy. Staff pleasant Wasnt impressed with the breakfast Parking space unavailability at time of booking in
Stayed 1 night in Nov 2024

8/10 Good

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel good staff but in industrial area which was noisy .breakfast was a buffet type and I had to ask the staff to re fill the food containers.No bacon available .yard containing skips was situated adjacent to the hotel and they were moved around from an early hour.Walls really thin I heard the occupants in the next room talking normally.
Stayed 1 night in Nov 2024

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was very nice. The customer service was impeccable! Highly recommended
Stayed 1 night in Nov 2024

6/10 Okay

Maria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This hotel and directly outside is beautiful... It appears to be in an industrial estate area so is pretty quiet at night. We had an executive suite booked and were told upon arrival that we needed to pay £100 security fee ... This was not mentioned at the time of booking nor was it in the terms and conditions I had sent to me, they however insisted I pay it so be aware of this. The suite was nice, however our bed was hard like concrete resulting in me getting very little sleep. My daughter's put up bed was very comfortable. Included breakfast was ok, what was there was nice, a little disappointed in the hot dog sausages and no bacon, but otherwise overall it was ok.
Stayed 1 night in Nov 2024

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

alison

Travelled with partner
Disliked: Amenities, property conditions & facilities
no bar or restaurant. in the middle of an industrial estate so very noisy from 6 am. room was not cleaned for the first 2 days we were there. had to complain
Stayed 3 nights in Oct 2024

6/10 Okay

Shebl

Liked: Staff & service, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

Leon

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
I WOULD LIKE MY MONEY BACK!
On check in, I was asked for photo ID, even though I am a UK resident, which I found confusing. I asked for an additional key for my partner so that she could come and go as she pleased, this was declined, stating that they only give one key per room. This, for me, was a major inconvenience as that meant that we could not go out separately and if we did, we had to co-ordinate who was having the key and when one of us would be back to let the other person in. The breakfast in the morning was, in my opinion, not enough for I and my partner. One butter croissant left in the tray and 2 chocolate croissants left, juices nearly empty etc. Then whilst eating our breakfast, the tables and chairs around us were being broken down for another event that was happening in the same room, which made us feel rushed. We were the only table left in the room, but were left feeling that they needed us to leave the breakfast room so that they could continue to set the room up for the event happening that morning. That night, at approximately 1.00am our electricity went in our room whilst we were watching TV. There was no one at reception, so I had to leave my partner in darkness to find someone to assist us. Upon finding someone we were offered another room, but no assistance was offered with our belongings. I called reception as the heating in the new room wasn’t working and was told that someone would come to assist, no one arrived so we slept in a cold room. Overall not a great experience!
Stayed 2 nights in Oct 2024

6/10 Okay

Laura

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Dining hall and reception area beautiful but my room was very basic.Draughty window and doorframe of bathroom could do with modernising.A table next to bed would have been handy.My room also noisy with lorry business next door and events downstairs.
Stayed 3 nights in Oct 2024

10/10 Excellent

Annmaria

Stayed 1 night in Oct 2024