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H Hotel Los Angeles, Curio Collection by Hilton

4.0 star property
Hotel with free airport shuttle, in the vicinity of SoFi Stadium
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for H Hotel Los Angeles, Curio Collection by Hilton

Terrace/patio
City view from property
Lobby
Exterior
Bar (on property)

Reviews

8.4 out of 10

Very good

Guests liked:

Clean rooms, friendly staff, spacious rooms

Popular amenities

  • Bar
    Bar
  • Housekeeping
    Housekeeping
  • Free airport shuttle
    Free airport shuttle
  • Pool
    Pool
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
The price is NZ$281
includes taxes & fees
29 Nov - 30 Nov

Explore the area

Map
6151 West Century Blvd, Los Angeles, CA, 90045
  • Boeing Satellite Development Center
    2 min drive
  • Toyota Sports Performance Center
    4 min drive
  • Loyola Marymount University
    5 min drive
  • Los Angeles, CA (LAX-Los Angeles Intl.)
    14 min walk

Room options

View all photos for Superior Suite, 1 Bedroom

Premium bedding, pillow-top beds, in-room safe, desk

Superior Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Pillow-top bed
Premium bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Premium bedding
Pillow-top bed
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible (Hearing)

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Accessible (Hearing)

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Premium bedding
Pillow-top bed
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Pillow-top bed
Premium bedding
Blackout curtains
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 2 Queen Beds

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Premium bedding
Pillow-top bed
Hairdryer
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite, 1 Bedroom, Accessible (Hearing)

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Suite, 1 Bedroom, Accessible (Hearing)

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Pillow-top bed
Premium bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Airport View)

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed (Airport View)

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Premium bedding
Pillow-top bed
Hairdryer
Private bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Accessible

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Suite, 1 Bedroom, Accessible

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
LCD TV
Separate bedroom
Pillow-top bed
Premium bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Airport View)

Premium bedding, pillow-top beds, in-room safe, desk

Superior Room, 1 King Bed (Airport View)

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Sofa bed - double
Premium bedding
Pillow-top bed
Hairdryer
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Premium bedding
Pillow-top bed
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible (Mobility)

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Accessible (Mobility)

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Premium bedding
Pillow-top bed
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 2 Queen Beds, Accessible (Hearing)

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Premium bedding
Pillow-top bed
Hairdryer
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Premium bedding
Pillow-top bed
Hairdryer
Private bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Accessible (Roll-in Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 2 Queen Beds, Accessible (Roll-in Shower)

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Premium bedding
Pillow-top bed
Hairdryer
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Peloton Wellness)

Room, 1 King Bed (Peloton Wellness)

Room, 1 King Bed (Peloton Wellness)

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Premium bedding
Pillow-top bed
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible (Airport View, Hearing)

Premium bedding, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Accessible (Airport View, Hearing)

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Premium bedding
Pillow-top bed
Hairdryer
Private bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

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Free WiFi
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The price is NZ$248
for 1 night
includes taxes & fees
6 Dec - 7 Dec
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About the area

Los Angeles

At H Hotel Los Angeles, Curio Collection by Hilton, you'll be 6.7 km (4.2 mi) from SoFi Stadium and 8.4 km (5.2 mi) from Manhattan Beach Pier. Highlights at this hotel include in-room free WiFi, free high-speed Internet and LCD TVs. .The restaurant, Waypoint Kitchen, serves American cuisine and is open for breakfast and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the 24-hour gym and pool loungers. Business amenities include meeting rooms and a 24-hour business centre. Added amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Cooked-to-order breakfast is available daily between 6 AM and 10 AM. There's also self parking, along with the convenience of a free airport shuttle. .Sights within a 20-minute drive of this 4-property class Westchester hotel include Santa Monica Pier and Los Angeles Convention Center.

What's nearby

  • Loyola Marymount University - 5 min drive - 4.1 km
  • Kia Forum - 7 min drive - 6.4 km
  • SoFi Stadium - 7 min drive - 6.7 km
  • Manhattan Beach Pier - 8 min drive - 8.4 km
  • Venice Beach - 23 min drive - 11.1 km

Getting around

  • Aviation/Century Station - 17 min walk
  • Commerce Station - 25 min drive
  • Los Angeles Intl. (LAX) - 2 min drive

Restaurants

  • ‪Starbucks - ‬10 min walk
  • ‪Unity LA - ‬5 min walk
  • ‪Costero California Bar + Bistro - ‬4 min walk
  • ‪Zpizza - ‬8 min walk
  • ‪The Bistro - ‬4 min walk

About this property

H Hotel Los Angeles, Curio Collection by Hilton

Hotel with free airport shuttle, in the vicinity of SoFi Stadium
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and meeting rooms.

A computer station is on site and WiFi is free in public spaces. A 24-hour fitness centre, a rooftop terrace, and multilingual staff are also featured at the business-friendly H Hotel Los Angeles, Curio Collection by Hilton. A roundtrip airport shuttle is free (available 24 hours). Parking is available for a fee.

  • 1 building
  • 168 guestrooms or units
  • 12 levels
  • Conference rooms
  • Built in 2017
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Television in lobby
  • ATM
  • Lift
  • Bar or lounge
  • Dining venue
H Hotel Los Angeles, Curio Collection by Hilton offers 168 accommodations with MP3 docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. 55-inch LCD televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

This Los Angeles hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Languages

English, Filipino, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle at scheduled times
  • Covered parking on site (USD 60.50 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6 AM to 10 AM for a fee: USD 20 to 50 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Waypoint Kitchen

Family friendly

  • Free cot
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Built in 2017
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 2 AM
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 300 per accommodation, per stay

We've listed all charges provided to us by the property.

The property charges a mandatory Administration Fee related to the Los Angeles Hotel Worker Protection Ordinance. Please contact the property for more information.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 20 to 50 per person
  • Covered self-parking fee: USD 60.50 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

H Hotel Los Angeles Curio Collection Hilton
H Hotel Curio Collection Hilton
H Los Angeles Curio Collection Hilton
H Curio Collection Hilton
H Hotel Los Angeles Curio Collection by Hilton
H Hotel Los Angeles, Curio Collection by Hilton Hotel
H Hotel Los Angeles, Curio Collection by Hilton Los Angeles

Frequently asked questions

What is the cancellation policy at H Hotel Los Angeles, Curio Collection by Hilton?

H Hotel Los Angeles, Curio Collection by Hilton offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at H Hotel Los Angeles, Curio Collection by Hilton?

As of 22 Nov 2024, prices found for a 1-night stay for 2 adults at H Hotel Los Angeles, Curio Collection by Hilton on 29 Nov 2024 start from NZ$281.39, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at H Hotel Los Angeles, Curio Collection by Hilton?

Yep, H Hotel Los Angeles, Curio Collection by Hilton has a covered self car park with in/out privileges for USD 60.50 per day.

Are there any beaches close to H Hotel Los Angeles, Curio Collection by Hilton?

The closest beach to H Hotel Los Angeles, Curio Collection by Hilton is Venice Beach (8.8 km).

Does H Hotel Los Angeles, Curio Collection by Hilton have a pool?

H Hotel Los Angeles, Curio Collection by Hilton has a pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What makes H Hotel Los Angeles, Curio Collection by Hilton a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at H Hotel Los Angeles, Curio Collection by Hilton.

Is H Hotel Los Angeles, Curio Collection by Hilton family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that H Hotel Los Angeles, Curio Collection by Hilton is a hit with families.

Does H Hotel Los Angeles, Curio Collection by Hilton serve breakfast?

Sure does, cooked-to-order brekkie is available daily from 6 AM to 10 AM.

Is there a free airport shuttle available at H Hotel Los Angeles, Curio Collection by Hilton?

Yep, there's a free airport shuttle that runs 24 hours a day at scheduled times.

Is there a bar or restaurant at H Hotel Los Angeles, Curio Collection by Hilton?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at H Hotel Los Angeles, Curio Collection by Hilton?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at H Hotel Los Angeles, Curio Collection by Hilton?

No, only service animals are allowed.

H Hotel Los Angeles, Curio Collection by Hilton Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 565 out of 1001 reviews" "
Rating 8 - Good. 204 out of 1001 reviews" "
Rating 6 - Okay. 96 out of 1001 reviews" "
Rating 4 - Poor. 57 out of 1001 reviews" "
Rating 2 - Terrible. 79 out of 1001 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Michael

Business traveller
Liked: Cleanliness
Disliked: Staff & service
I booked two nights stay because i knew i was going to be arriving early in the morning o. The second day i only needed one night i arrived at 1130 am the morning after the first night of my reservation. They said they gave my room away and made me pay for the room again. They completely scammed me.
Stayed 2 nights in Aug 2024

10/10 Excellent

James, Newport News

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was a bit tricky but nothing you can do about that. Very busy place with excellent rooms. larger than expected rooms and very clean. Lobby and elevators could use some attention but realize that the traffic through there is insane being an LAX Airport location.
Stayed 2 nights in Aug 2024

10/10 Excellent

Sanjeev

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing and helpful front desk staff
Stayed 1 night in Aug 2024

2/10 Terrible

Debra

Disliked: Cleanliness
Stayed 1 night in Aug 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the room. The staff. Room service meal quick, food was delicious. Asked for blanket and it came quickly. Krispy Kreme donuts available! Wonderful.
Stayed 1 night in Aug 2024

10/10 Excellent

LaToya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it , My favorite hotel 💞
Stayed 1 night in Aug 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Frances

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only requirement I had for a hotel was an LAX shuttle, and this place for the bill. But it also ended up being comfortable, clean, elegant, and within walking distance to an In-N-Out burger. We grabbed some dinner, sat on the rooftop and watched the planes land at LAX. I’ll definitely stay here again.
Stayed 1 night in Jul 2024

10/10 Excellent

Quacey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property.
Stayed 3 nights in Jul 2024

8/10 Good

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, convenient to airport.
We had trouble logging into wifi but Jose @ Concierge desk was very helpful since my daughter needed to log on to take a college final. Shuttle doesn't run every 15-20min like the front desk stated so plan for extra time to catch the shuttle to the airport. Otherwise, very nicely appointed!
Stayed 1 night in Aug 2024

4/10 Poor

James M

Stayed 1 night in Aug 2024

10/10 Excellent

Cassandra

Stayed 1 night in Jul 2024

8/10 Good

Youcheng

Stayed 1 night in Jul 2024

10/10 Excellent

MARA

Stayed 1 night in Jul 2024

2/10 Terrible

Yoona

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay away from this hotel!!! You will get a broken & dirty room and then the hotel will take your money!!! The room was so dirty and the shower door was broken so I couldn't take a shower. (ROOM#1204) The soap dispenser was totally empty, so I changed rooms right after checking in. I felt so sorry for my 73-year-old mother who went with me to change rooms, dragging heavy luggage. When I changed rooms, the air conditioner wasn't working at all and it was really hot, but it was already 1 am and I didn't have the energy to drag my heavy luggage and change rooms again, so I just slept. (ROOM #718) After sleeping in room number #718, my body itched all day long and I couldn't stand it. I went to the front desk to complain and asked for a room change, but they said there was no room available. The hotel staff calmed me down by offering a full refund. The staff even wrote "Refund" and gave a note to me with her email and manager's business. However, as time passed and a refund was not given, I contacted them, but there was no reply, and in the end, the hotel said that they would NOT provide a refund. The staff gave me a business card and said she would refund me both current and upcoming reservation, but it was all a lie. The total cost of the hotel was $1300 and they kept all of $1300. (Current $500) $800 is for upcoming reservation, but I won't go there ever again!!! The hotel seems happy; I cancelled the upcoming reservation but the hotel took the money and sold my room
Stayed 2 nights in Jul 2024

8/10 Good

Sylviane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel Restaurant very expensive for what you get.
Stayed 1 night in Jul 2024

4/10 Poor

David

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The bed sheets felt sticky.
Stayed 1 night in Jul 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deserve a refund / air conditioning was broken,
Stayed 1 night in Jul 2024

10/10 Excellent

Daniel

Stayed 1 night in Jul 2024

10/10 Excellent

Sandra

Stayed 1 night in Jul 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms where nice and clean
Stayed 1 night in Jul 2024

10/10 Excellent

Idorenyin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Jul 2024

10/10 Excellent

Obie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Eugenia

Stayed 1 night in Jul 2024

2/10 Terrible

Christine

Business traveller, Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ROOM 718 GUEST-DISAPPOINTMENT
I had issues with my stay. I wanted to like it so bad for the availability that was open same day of booking. Unfortunately I was given a room that didn't have working a/c. It was 92 degrees outside and the a/c never kicked on. I literally was so calm every time I mentioned it to them. Accepted their old school fan to cool down the room to buy them time to fix the unit. I even let the maintenance man "reset" the wall panel. DID NOT WORK. Im in the D*** room with 2 kids suffering with a fan thats barely doing justice. We had an early morning to go to a theme park so we were gone half the day the next day. I returned to the same conditions. Nobody called to discuss the matter like they said they would. I was pretty much stuck at the end checking out to accept that I never slept comfortable. They offered me a refund thru email of half of the stay. I took a video of the panel that didn't work and current room temp. They still never called back nor adjusted the full charge. Honestly, pick another hotel. Pictures is cute. Fulled me. The pool is like a bathtub for 4. I had a couple towels in my room that looked like someone toenails got jammed in it and scratched the thread off. Just terrible.
Stayed 2 nights in Jun 2024