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The Ritz-Carlton, Marina del Rey

5.0 star property
Suburban hotel with marina and full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Ritz-Carlton, Marina del Rey

Outdoor pool, pool cabanas (surcharge), pool umbrellas
Junior Suite, 1 King Bed with Sofa bed, Balcony, Marina View (Balcony)
Exterior
Exterior
Lobby lounge, ocean views

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Hot tub
    Hot tub
  • Spa
    Spa
  • Room service
    Room service
  • Pool
    Pool
  • Bar
    Bar
  • Pet-friendly
    Pet-friendly

Explore the area

Map
4375 Admiralty Way, Marina del Rey, CA, 90292
  • Marina Beach
    10 min walk
  • Abbot Kinney Boulevard
    16 min walk
  • Venice Beach Boardwalk
    5 min drive
  • Los Angeles, CA (LAX-Los Angeles Intl.)
    16 min drive

Room options

View all photos for Room, 1 King Bed (Peloton In Room)

Room, 1 King Bed (Peloton In Room)

Room, 1 King Bed (Peloton In Room)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
Pillow-top bed
Egyptian cotton bed sheets
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Executive Suite, 1 Bedroom, Marina View (Mobility Accessible, Tub)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
Pillow-top bed
Egyptian cotton bed sheets
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Balcony, Marina View (Balcony)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Junior Suite, 1 King Bed with Sofa bed, Balcony, Marina View (Balcony)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
Sofa bed - king
Pillow-top bed
  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 Bedroom, Marina View

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Executive Suite, 1 Bedroom, Marina View

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
Separate bedroom
  • 65 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed (Partial Marina View)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed (Partial Marina View)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
Pillow-top bed
Egyptian cotton bed sheets
  • 33 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Marina View (Balcony)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Balcony, Marina View (Balcony)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
Pillow-top bed
Egyptian cotton bed sheets
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Balcony (Balcony)

Club Room, 1 King Bed, Balcony (Balcony)

Club Room, 1 King Bed, Balcony (Balcony)

Highlights

Balcony
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Smart TV
Pillow menu
Pillow-top bed
  • 33 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 2 Double Beds

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
Pillow-top bed
Egyptian cotton bed sheets
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Hearing Accessible)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed (Hearing Accessible)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
Pillow-top bed
Egyptian cotton bed sheets
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Club Room, 1 King Bed, Balcony (Hearing Accessible)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
Pillow-top bed
Egyptian cotton bed sheets
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Balcony, Marina View (Balcony)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 2 Double Beds, Balcony, Marina View (Balcony)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
Pillow-top bed
Egyptian cotton bed sheets
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds, Balcony (Balcony)

Club Room, 2 Double Beds, Balcony (Balcony)

Club Room, 2 Double Beds, Balcony (Balcony)

Highlights

Balcony
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Smart TV
Pillow menu
Pillow-top bed
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Outdoor pool
Marina del Rey Hotel
Pool
Hot tub
Pet-friendly
Free WiFi
4.4 out of 5, Excellent, (1015)
The price is NZ$541
for 1 night
includes taxes & fees
6 Dec - 7 Dec
Marina del Rey Hotel

About the area

Marina del Rey

A luxury stay in Marina del Rey awaits you at The Ritz-Carlton, Marina del Rey. Within a 30-minute stroll, you'll find Abbot Kinney Boulevard and Venice Beach. Highlights at this hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A relaxing day at Sisley Spa can include deep-tissue massages, body wraps and body scrubs along with aromatherapy and reflexology. Cast and Plow is open for breakfast, brunch, lunch and dinner. Cast and Plow Lounge is the hotel's own lobby lounge. Enjoy the 2 outdoor tennis courts, marina and 24-hour gym plus access to bike hire. Business travelers can take advantage of meeting rooms and a business centre. Other amenities include free Wi-Fi in public areas, a hot tub and laundry facilities. Each morning cooked-to-order breakfast is served between 6:30 AM and 11 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Sights within a 10-minute drive of this 5-property class Marina del Rey hotel include Sony Pictures Studios and Santa Monica Pier.

What's nearby

  • Abbot Kinney Boulevard - 16 min walk - 1.4 km
  • Venice Beach Boardwalk - 5 min drive - 2.1 km
  • Venice Beach - 5 min drive - 2.2 km
  • Santa Monica Pier - 9 min drive - 6.2 km
  • Santa Monica Beach - 10 min drive - 4.2 km

Getting around

  • Downtown Santa Monica Station - 8 min drive
  • Los Angeles Union Station - 21 min drive
  • Los Angeles Intl. (LAX) - 16 min drive

Restaurants

  • ‪Chick-fil-A - ‬2 min drive
  • ‪Firestone Walker - The Propagator - ‬2 min drive
  • ‪Killer Shrimp - ‬9 min walk
  • ‪Tony P's Bar & Grill - ‬4 min walk
  • ‪Jersey Mike's - ‬2 min drive

About this property

The Ritz-Carlton, Marina del Rey

Suburban hotel with marina and full-service spa
The Ritz-Carlton, Marina del Rey offers its guests a full-service spa, a marina, and outdoor tennis courts. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. An outdoor pool, a hot tub, and a 24-hour fitness centre are also featured at the luxury The Ritz-Carlton, Marina del Rey. Parking is available for a fee.

This 5-star Marina del Rey hotel is smoke free.

  • 304 guestrooms or units
  • Conference rooms
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue
The Ritz-Carlton, Marina del Rey offers 304 accommodations with a safe and coffee/tea makers. Rooms open to balconies. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 49-inch Smart televisions come with Netflix. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Sisley Spa. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Secured, covered valet parking on site (USD 63 per day; includes in/out privileges)
  • Wheelchair-accessible van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11 AM for a fee: USD 26 to 40 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Cast and Plow
  • Cast and Plow Lounge

Family friendly

  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • In a state park
  • Marina
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Low-height electrical sockets in bathroom
  • Pool hoist on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 49-inch smart TV
  • Netflix

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 30 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35.00 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200.00 per night
  • Destination fee: USD 40.00 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 26.00 to 40.00 per person
  • Valet parking fee: USD 63 per day (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 35.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and debit cards. Cash is not accepted. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Marina Ritz-Carlton
Ritz-Carlton Marina
Ritz-Carlton Marina Rey
Ritz-Carlton Marina Rey Hotel
Ritz-Carlton Marina Rey Hotel Marina Del Rey
Ritz-Carlton Marina Rey Marina Del Rey
The Ritz Carlton, Marina Rey
The Ritz-Carlton, Marina del Rey Hotel
The Ritz-Carlton, Marina del Rey Marina del Rey
The Ritz-Carlton, Marina del Rey Hotel Marina del Rey

Frequently asked questions

What is the cancellation policy at The Ritz-Carlton, Marina del Rey?

The Ritz-Carlton, Marina del Rey offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Ritz-Carlton, Marina del Rey?

As of 22 Nov 2024, prices found for a 1-night stay for 2 adults at The Ritz-Carlton, Marina del Rey on 24 Nov 2024 start from NZ$801.95, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Ritz-Carlton, Marina del Rey?

Yep, The Ritz-Carlton, Marina del Rey has secured covered valet parking with in/out privileges for USD 63 per day.

Are there any beaches close to The Ritz-Carlton, Marina del Rey?

The closest beach to The Ritz-Carlton, Marina del Rey is Venice Beach (2.3 km).

Is there a spa on site at The Ritz-Carlton, Marina del Rey?

Yep, Sisley Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does The Ritz-Carlton, Marina del Rey have a pool?

The Ritz-Carlton, Marina del Rey has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What makes The Ritz-Carlton, Marina del Rey a romantic place to stay?

1 hot tub and ocean-view dining, as well as pillowtop beds and private balconies in the guestrooms, help set the scene for a romantic weekend at The Ritz-Carlton, Marina del Rey.

Is The Ritz-Carlton, Marina del Rey family-friendly?

You bet! With amenities such as laundry facilities and an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that The Ritz-Carlton, Marina del Rey is a hit with families.

Does The Ritz-Carlton, Marina del Rey serve breakfast?

You bet, cooked-to-order brekkie is served daily from 6:30 AM to 11 AM.

Is there a free airport shuttle available at The Ritz-Carlton, Marina del Rey?

No, The Ritz-Carlton, Marina del Rey does not offer an airport shuttle service.

Is there a bar or restaurant at The Ritz-Carlton, Marina del Rey?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, brunch, lunch and dinner.

What time are check-in & check-out at The Ritz-Carlton, Marina del Rey?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at The Ritz-Carlton, Marina del Rey?

Cats and dogs are welcome at The Ritz-Carlton, Marina del Rey, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 14 kg per pet.

The Ritz-Carlton, Marina del Rey Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 605 out of 1002 reviews" "
Rating 8 - Good. 207 out of 1002 reviews" "
Rating 6 - Okay. 103 out of 1002 reviews" "
Rating 4 - Poor. 49 out of 1002 reviews" "
Rating 2 - Terrible. 38 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view
Stayed 1 night in Aug 2024

4/10 Poor

HAILE

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Property is very dated with damaged baseboard furniture is old and the rooms smell funny. Carpet is dirty and the lamps are dusty
Stayed 2 nights in Aug 2024

2/10 Terrible

Joshua

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Vikram

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Renee, Bellevue

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great but the rooms do not come with a mini fridge which was surprising for the huge cost. We had no cold water to drink in our room and that was very frustrating.
Stayed 2 nights in Aug 2024

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excwllwnt Service and Accommodations
The Hotel was great situated in Marina Del Rey, CA. Thw staff was the nicest I have ever had at.a Hotel.and I have been travelling globally on business for 35.years !
Stayed 2 nights in Jul 2024

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
*
Stayed 2 nights in Jul 2024

8/10 Good

Percy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 2 nights in Jul 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Arun

Liked: Cleanliness
Stayed 1 night in Jul 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

8/10 Good

Erin

Travelled with family
Liked: Staff & service
Stayed 1 night in Jul 2024

6/10 Okay

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel but a little disappointed that I’m in a 5 star hotel but heard people above my room at all hours of the night. Spa is beautiful. Pool lovely. Staff great but slept horribly. A little disappointed as I was looking for a quiet romantic evening
Stayed 1 night in Jul 2024

8/10 Good

Laura

Stayed 1 night in Jul 2024

6/10 Okay

Mohammad

Stayed 1 night in Jul 2024

10/10 Excellent

Howard, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE HOUSEKEEPING, FRONT DESK, and SERVICE CREW WAS GENUINELY OUTSTANDING!
Stayed 3 nights in Jul 2024

10/10 Excellent

Elroma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is dedicated to customer service...you can see this in everything they do!
Stayed 1 night in Jul 2024

10/10 Excellent

Lester

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are really friendly
Stayed 1 night in Jul 2024

4/10 Poor

In Ha

Disliked: Cleanliness, staff & service
Stayed 2 nights in Jul 2024

10/10 Excellent

Daniel, McAllen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great costumer service
Stayed 4 nights in Jun 2024

10/10 Excellent

isaac

Stayed 1 night in Jun 2024

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, amenities
My room needed to be updated. Bed was lumpy and the air conditioner mad a thunderous noise each time it cut off. The tub paint was peeling and the floor had dark stains around the toilet on the floor.
Stayed 4 nights in Jun 2024

6/10 Okay

Maria, El Paso

Travelled with family
Disliked: Property conditions & facilities
The property is very dated. Rooms, bathrooms & air conditioning in the rooms need to be renovated. Convenient location to airport & port, but the property should be renovated.
Stayed 1 night in Mar 2024

8/10 Good

LILLY

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property was nice but outdated. Our favorite part of the property was the staff. The staff went above and beyond to help you and be nice. Everyone is wonderful. The restaurant is delicious. However, the area is sketchy in parts and the hotel looks outdated, unfortunately. The spot was very basic. It’s fine for an expensive five star resort, I definitely expected more.
Stayed 2 nights in Jun 2024