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DoubleTree Suites by Hilton Hotel Mt. Laurel

4.0 star property
Suburban Mount Laurel hotel in Ramblewood with free parking

Photo gallery for DoubleTree Suites by Hilton Hotel Mt. Laurel

Terrace/patio
Lobby
Indoor pool, open 6:00 AM to 10:00 PM, pool loungers
Front of property - evening/night
1 bedroom, premium bedding, pillow-top beds, in-room safe

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Bar
  • Pool
  • Room service
  • Parking included
  • 24/7 front desk
The current price is NZ$237
includes taxes & fees
23 Feb - 24 Feb

Explore the area

Map
515 Fellowship Road North, Mount Laurel, NJ, 08054
  • Coco Key Water Resort
    ‪14 min walk‬
  • Moorestown Mall
    ‪4 min drive‬
  • Cherry Hill Mall
    ‪6 min drive‬
  • Philadelphia, PA (PHL-Philadelphia Intl.)
    ‪29 min drive‬

Room options

View all photos for Suite, 2 Double Beds (Falls)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, 2 Double Beds (Falls)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cots/infant beds
Full-sized fridge/freezer
Flat-screen TV
Renovated in 2014
Pillow-top bed
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed (Falls)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, 1 King Bed (Falls)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cots/infant beds
Full-sized fridge/freezer
Renovated in 2014
Pillow-top bed
Separate bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, 1 King Bed, Non Smoking

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cots/infant beds
Renovated in 2014
Pillow-top bed
Separate bedroom
Blackout curtains
  • 37 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2014
Pillow-top bed
Separate bedroom
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Courtyard View

1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, 2 Double Beds, Courtyard View

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cots/infant beds
Renovated in 2014
Pillow-top bed
Separate bedroom
Blackout curtains
  • 37 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Accessible (Roll-in Shower)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, 2 Double Beds, Accessible (Roll-in Shower)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cots/infant beds
Full-sized fridge/freezer
Flat-screen TV
Renovated in 2014
Pillow-top bed
  • 44 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cots/infant beds
Full-sized fridge/freezer
Flat-screen TV
Renovated in 2014
Pillow-top bed
  • 44 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

Living area

Suite, 1 King Bed, Accessible, Bathtub

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2014
Pillow-top bed
Separate bedroom
  • 37 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible

1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, 1 King Bed, Accessible

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cots/infant beds
Renovated in 2014
Pillow-top bed
Separate bedroom
Blackout curtains
  • 37 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, 1 King Bed, Non Smoking

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cots/infant beds
Renovated in 2014
Separate bedroom
Blackout curtains
Premium bedding
  • 37 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Accessible, Non Smoking

1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, Accessible, Non Smoking

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cots/infant beds
Renovated in 2014
Pillow-top bed
Separate bedroom
Blackout curtains
  • 43 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Accessible

1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, 2 Double Beds, Accessible

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2014
Pillow-top bed
Separate bedroom
  • 42 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Non Smoking

1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, 2 Double Beds, Non Smoking

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cots/infant beds
Renovated in 2014
Pillow-top bed
Separate bedroom
Blackout curtains
  • 42 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Non Smoking (2 Rooms)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, 1 Bedroom, Non Smoking (2 Rooms)

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cots/infant beds
Hypo-allergenic bedding
Renovated in 2014
Premium bedding
Pillow-top bed
  • 37 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, One King Bed, Accessible

1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, One King Bed, Accessible

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2014
Pillow-top bed
Separate bedroom
  • 44 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 1 King Bed, Courtyard Area

1 bedroom, premium bedding, pillow-top beds, in-room safe

Suite, 1 King Bed, Courtyard Area

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Free cots/infant beds
Hypo-allergenic bedding
Renovated in 2014
Renovated in 2012
Premium bedding
  • 36 sq m
  • Sleeps 5
  • 1 King Bed

Similar properties

Exterior

Homewood Suites by Hilton Philadelphia/Mt. Laurel

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.3 out of 5, Excellent, (901)
The price is NZ$239
for 1 room
includes taxes & fees
2 Mar - 3 Mar
Homewood Suites by Hilton Philadelphia/Mt. Laurel

About the area

Mount Laurel

At DoubleTree Suites by Hilton Hotel Mt. Laurel you'll be 2.4 km (1.5 mi) from Moorestown Mall and 3.8 km (2.4 mi) from Cherry Hill Mall. Highlights at this hotel include a restaurant, an indoor swimming pool and free self-parking. .The restaurant, REDZ Restaurant, serves American cuisine and is open for breakfast and dinner. Redz Bar and Lobby Lounge is the hotel's own bar. Enjoy the 24-hour gym, Hot tub and pool loungers. 7152 square feet (664 square metres) of event facilities include 7 meeting rooms and a conference centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM. .Places within a 15-minute drive of this 4-property class Ramblewood hotel include Funplex and Big Kahuna's Water Park.

What's nearby

  • Coco Key Water Resort - 14 min walk
  • Moorestown Mall - 4 min drive
  • Cherry Hill Mall - 6 min drive
  • Funplex - 7 min drive
  • Big Kahuna's Water Park - 13 min drive

Getting around

  • Cherry Hill Station - 10 min drive
  • Philadelphia, PA (PNE-Northeast Philadelphia) - 32 min drive

Restaurants

  • ‪Yard House - ‬3 min drive
  • ‪McDonald's - ‬18 min walk
  • ‪Chick-fil-A - ‬4 min drive
  • ‪Bob Evans - ‬12 min walk
  • ‪Starbucks - ‬8 min walk

About this property

DoubleTree Suites by Hilton Hotel Mt. Laurel

Suburban Mount Laurel hotel in Ramblewood with free parking
DoubleTree Suites by Hilton Hotel Mt. Laurel offers its guests an indoor pool, Access to hot tub, and a 24-hour fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 7152 square feet (664 square metres) and includes a conference centre. Multilingual staff, gift shops/newsstands, and a garden are also featured at the business-friendly DoubleTree Suites by Hilton Hotel Mt. Laurel. Self parking is free.

This 4-star Mount Laurel hotel is smoke free.

  • 1 building
  • 204 guestrooms or units
  • 3 levels
  • Conference rooms
  • 7152 sq ft of conference space
  • 664 sq. m of conference space
  • Built in 1990
  • Deli
  • Poolside lounge chairs
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Wedding services available
  • Corner/local shop
  • Garden
  • Gift shop
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
DoubleTree Suites by Hilton Hotel Mt. Laurel offers 204 accommodations with laptop-compatible safes and coffee/tea makers. Rooms open to balconies or patios. This accommodation offers separate sitting areas and includes sofa beds. Pillowtop beds feature premium bedding. In-room wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) is available for a surcharge.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on request.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 4.95 per 24-hour period)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 18.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Redz Bar and Lobby Lounge
  • REDZ Restaurant

Things to do

  • 24-hour gym
  • Indoor pool
  • Spa tub

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Proposal/romance packages
  • Turndown service
  • Wedding services

Business services

  • 7 meeting rooms
  • Conference centre (7,152 square foot of space)

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Area rugs in public areas
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Hand-held showerhead
  • High-pile carpet in room
  • Lever door handles
  • No lift
  • Phone accessibility kit
  • Pool access ramp on site
  • Pool hoist on site
  • Portable shower seat
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in fee: USD 75.00
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests are required to download the property's Hilton Honors mobile app before check-in

Renovations and closures

The property will be renovating from 19 June 2024 to 31 March 2025 (completion date subject to change). The following areas are affected:
  • Hallway
  • Selected guestrooms
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.00 per day.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 18.95 per person
  • Fee for in-room wireless Internet: USD 4.95 per 24-hour period (rates may vary)
  • Early check-in fee: USD 75.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 15.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Suites Hilton Hotel Mt. Laurel
DoubleTree Suites Hilton Mt. Laurel
DoubleTree Suites Mt. Laurel
DoubleTree Suites Hilton Hotel Mt. Laurel Mount Laurel
DoubleTree Suites Hilton Mt. Laurel Mount Laurel
DoubleTree Suites by Hilton Hotel Mt. Laurel Hotel
DoubleTree Suites by Hilton Hotel Mt. Laurel Mount Laurel
DoubleTree Suites by Hilton Hotel Mt. Laurel Hotel Mount Laurel

Frequently asked questions

What is the cancellation policy at DoubleTree Suites by Hilton Hotel Mt. Laurel?

DoubleTree Suites by Hilton Hotel Mt. Laurel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree Suites by Hilton Hotel Mt. Laurel?

As of 16 Feb 2025, prices found for a 1-night stay for 2 adults at DoubleTree Suites by Hilton Hotel Mt. Laurel on 23 Feb 2025 start from NZ$236.57, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree Suites by Hilton Hotel Mt. Laurel?

Yep, DoubleTree Suites by Hilton Hotel Mt. Laurel has a free self car park.

Does DoubleTree Suites by Hilton Hotel Mt. Laurel have a pool?

DoubleTree Suites by Hilton Hotel Mt. Laurel has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 6:00 AM to 10:00 PM.

Does DoubleTree Suites by Hilton Hotel Mt. Laurel have a waterslide?

No, there is no waterslide at DoubleTree Suites by Hilton Hotel Mt. Laurel, but Coco Key Water Resort is a short 14-minute walk away.

What makes DoubleTree Suites by Hilton Hotel Mt. Laurel a romantic place to stay?

1 hot tub and romance packages, as well as pillowtop beds and private balconies in the guestrooms, help set the scene for a romantic weekend at DoubleTree Suites by Hilton Hotel Mt. Laurel.

Is DoubleTree Suites by Hilton Hotel Mt. Laurel family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that DoubleTree Suites by Hilton Hotel Mt. Laurel is a hit with families.

Does DoubleTree Suites by Hilton Hotel Mt. Laurel serve breakfast?

Sure does, buffet brekkie is available weekdays from 6:30 AM to 10:30 AM and weekends from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at DoubleTree Suites by Hilton Hotel Mt. Laurel?

No, DoubleTree Suites by Hilton Hotel Mt. Laurel does not offer an airport shuttle service.

Is there a bar or restaurant at DoubleTree Suites by Hilton Hotel Mt. Laurel?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at DoubleTree Suites by Hilton Hotel Mt. Laurel?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at DoubleTree Suites by Hilton Hotel Mt. Laurel?

No, only service animals are allowed.

DoubleTree Suites by Hilton Hotel Mt. Laurel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 477 out of 1001 reviews
Rating 8 - Good. 284 out of 1001 reviews
Rating 6 - Okay. 104 out of 1001 reviews
Rating 4 - Poor. 70 out of 1001 reviews
Rating 2 - Terrible. 66 out of 1001 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice the front desk attendant was helpful. The lack of any working ice machines was a terrible inconvenience and the number of young 8-12 yr. olds roaming around unsupervised making noises in the hallways was the absolute worst.
Stayed 1 night in Nov 2024

10/10 Excellent

Aubrey

Liked: Cleanliness, property conditions & facilities, room comfort
Love this spot
I don’t get away alone often as a single mom. This is my first choice when I do have the opportunity. The room was amazing, more than what I realized or expected. The bed and pillows were comfortable and my favorite part. I will absolutely be staying here again in the future!
Stayed 1 night in Nov 2024

10/10 Excellent

Saranya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Shaquana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the remodel rooms
Stayed 1 night in Oct 2024

8/10 Good

valerie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Sushil

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Had to change my room 3 times in 2 days due to internal plumbing issues
Stayed 1 night in Oct 2024

4/10 Poor

Alec

Disliked: Cleanliness, staff & service, property conditions & facilities
Dingy, rundown, visible stains.
Hotel is out of date - they are remodeling which they don't let you know about until you get there. From outside you can see rooms in a state of disrepair. Visible stain of some kind - maybe mold - was on the bedroom curtain. Staff was dismissive.
Stayed 1 night in Oct 2024

6/10 Okay

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is recently renovated so there are a few glitches. Like our toilet needs to be replaced. There’s a kitchen but no supplies at all. The traffic noise is very loud. They should’ve updated the windows.
Stayed 1 night in Oct 2024

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Poorly managed. Guests are required to traverse area under construction to access rooms with poor signage. The rooms have numerous lights triggered by slight motion inhibiting sleep. The staff is largely indifferent and unhelpful. Very surprised this hotel is affiliated with Hilton.
Stayed 1 night in Oct 2024

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

Marissa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The DoubleTree hotel was in the middle of renovations which I understand happens. However, walking down the hallway to get to my room the wallpaper was all being taken down and there was debris all over the floor. They should’ve either shut down the hallway or at least vacuum the floor so that guests could feel safe walking to their rooms. Also for having a newly renovated room one of the doors would not close. The hotel was average but not great.
Stayed 1 night in Oct 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Hotel room was really nice. Bathroom toilet ran the whole time. They offered Maintenance to check it out. But yall should’ve had that fixed prior. Walls were thin I heard cars driving on the highway all night. And the view kinda sucked. The cookie was good. Room was nice.
Stayed 1 night in Oct 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Colleen

Stayed 1 night in Oct 2024

4/10 Poor

Khadijah

Disliked: Cleanliness, staff & service, property conditions & facilities
I called the hotel ahead of time to get proper information on what was being renovated and what amenities we would have access to. My kids were excited about the pool area so this trip was specifically for them. I was told the pool was heated and that both the pool and spa was operating. The pool is ice cold and the spa is out of order. I contacted the property while still in the hotel and they had no consideration for us, or a simple apology for the lies told by their staff when I called prior to making a reservation. My fiance and I visited the lobby a couple times last evening, i was so disgusted that the staff behind the counter were telling people who were checking in the complete opposite of how things really were and the honest standing of their facilities. Very poor customer service and professionalism
Stayed 1 night in Sep 2024

4/10 Poor

Lisa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Our stay was great with no issues until we checked out. I had soon after received a charge of over $100 for an apparent "stolen custom tray". After not only accusing my guest and I of theft, the manager told me she was not able to check the cameras until the following week because of a photoshoot coming up. This is information that apparently comes from housekeeping. I felt I was treated very poorly by management and disregarded. This will definitely
Stayed 1 night in Sep 2024

4/10 Poor

Kirk

Liked: Property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Lesley

Stayed 1 night in Aug 2024

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

ADAM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and rooms were Beautiful! However, the food from the REDZ restaurant was HORRIBLE! It was poorly seasoned and the portions were laughable. It was a POOR reflection of the fabulousness of the hotel itself. I ended up having to order something from an outside establishment. Other than that, it was a really beautiful stay
Stayed 1 night in Aug 2024

10/10 Excellent

Marsha

Travelled with family and small children
I thought everything was fine. It was wonderful experience. My Daughter got Married the family and Guests stayed there. Was up pretty late it was no complaints. Thank you.
Stayed 2 nights in Aug 2024

10/10 Excellent

Tracey, NEW YORK

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was Malalai Dawav's first day at the front desk. She was pleasant, positive, patient and very helpful. If she wasn't sure of an answer to a question that I asked, she assured me that she would find the answer. I shared that my son was getting married on Sunday. Unfortunately, my son and daughter-in-law was in a room that wasn't renovated. I asked the manager, Jacqueline Silva if possible, can they move to a renovated room. Jacqueline was attentive to what my needs/desires for a pleasant stay and she accommodated my son and I. She also congratulated me on their nuptials. On the day of check out Jacqueline remembered me and asked me how was our stay and how was the ceremony. It truly made me feel that she cared. What an awesome team!
Stayed 2 nights in Aug 2024

10/10 Excellent

Nancy

Travelled with partner
Liked: Amenities, property conditions & facilities
I didn’t like the round about way i needed to enter the premises
Stayed 1 night in Aug 2024