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Mercure Newcastle

4.0 star property
Hotel with a 24-hour front desk, near Newcastle Civic Theater

Photo gallery for Mercure Newcastle

In-room safe, laptop workspace, blackout curtains, iron/ironing board
City view
Combined shower/bathtub, eco-friendly toiletries, hair dryer, towels
In-room safe, laptop workspace, blackout curtains, iron/ironing board
Outdoor pool, pool loungers

Reviews

7.4 out of 10
Good

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Bar
  • Room service
  • Pool
  • Parking available
The current price is NZ$146
includes taxes & fees
21 Apr - 22 Apr

Explore the area

Map
Corner Of King And Steel Streets, Newcastle West, NSW, 2302
  • NEX
    ‪5 min walk‬
  • Newcastle Civic Theater
    ‪11 min walk‬
  • Newcastle Beach
    ‪6 min drive‬
  • Newcastle, NSW (NTL-Williamtown)
    ‪27 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Dining table
Smart TV
Renovated in 2023
Blackout curtains
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Single Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Dining table
Smart TV
Renovated in 2023
Blackout curtains
  • 25 sq m
  • Sleeps 3
  • 2 Single Beds

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Dining table
Smart TV
Renovated in 2023
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room, 2 Double Beds

In-room safe, laptop workspace, blackout curtains, iron/ironing board

Superior Twin Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Dining table
Smart TV
Renovated in 2023
Blackout curtains
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Dining table
Smart TV
Renovated in 2023
Blackout curtains
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Newcastle

Mercure Newcastle places you in the centre of Newcastle, within just a 15-minute stroll of Newcastle Civic Theater and Newcastle Museum. Highlights at this hotel include a restaurant, an outdoor swimming pool and a bar/lounge. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Added amenities include a snack bar/deli, luggage storage and a water dispenser. Full breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM. There's also the convenience of self parking. .Places within a 30-minute walk of this 4-property class Newcastle West hotel include Christ Church Cathedral and King Edward Park.

What's nearby

  • NEX - 5 min walk - 0.5 km
  • Newcastle Civic Theater - 11 min walk - 1.0 km
  • Merewether Ocean Baths - 6 min drive - 3.4 km
  • Newcastle Beach - 6 min drive - 2.3 km
  • John Hunter Hospital - 9 min drive - 7.5 km

Getting around

  • Newcastle Interchange Station - 9 min walk
  • Newcastle, NSW (NTL-Williamtown) - 23 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪KFC - ‬2 min walk
  • ‪King Street Hotel - ‬1 min walk
  • ‪Harrys Schnitzel Joint Marketown - ‬3 min walk
  • ‪Honeysuckle Hotel - ‬10 min walk

About this property

Mercure Newcastle

Hotel with a 24-hour front desk, near Newcastle Civic Theater
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 1356 square feet (126 square metres) and includes conference space. Mercure Newcastle also features an outdoor pool, concierge services, and 24-hour room service. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Mercure Newcastle was completed in November 2023.

This 4-star Newcastle hotel is smoke free.

  • 1 building
  • 131 guestrooms or units
  • 6 levels
  • 1356 sq ft of conference space
  • 126 sq. m of conference space
  • Deli
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Mercure Newcastle offers 131 accommodations with a safe and free newspapers. 40-inch Smart televisions come with satellite channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Newcastle hotel provides complimentary wired Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 4-device limit

Parking and transport

  • Parking on site (AUD 16 per night; includes in/out privileges)
  • Limited on-site parking

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; AUD 28 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • Dining table
  • Fenced pool
  • Free cot
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Business services

  • 1,356 square feet of conference space
  • 5 meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Thin carpet in public areas
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50.0 per stay.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately AUD 28 per person
  • Self-parking fee: AUD 16 per night (in/out privileges)
  • Rollaway bed fee: AUD 50.0 per stay
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses eco-friendly cleaning products.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas has a 4-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Newcastle Travelodge
Travelodge Motel Newcastle
Travelodge Newcastle
Travelodge Newcastle Hotel
Travelodge Hotel
Travelodge
Mercure Newcastle Hotel
Travelodge Hotel Newcastle
Mercure Newcastle Newcastle West
Mercure Newcastle Hotel Newcastle West

Frequently asked questions

What is the cancellation policy at Mercure Newcastle?

Mercure Newcastle offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Newcastle?

As of 14 Apr 2025, prices found for a 1-night stay for 2 adults at Mercure Newcastle on 21 Apr 2025 start from NZ$145.74, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Newcastle?

Yep, Mercure Newcastle has a self car park with in/out privileges for AUD 16 per night. Onsite parking is limited.

Are there any beaches close to Mercure Newcastle?

The closest beach to Mercure Newcastle is Newcastle Beach (2.2 km).

Does Mercure Newcastle have a pool?

Mercure Newcastle has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Is Mercure Newcastle family-friendly?

You bet! With amenities such as a deli and an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Mercure Newcastle is a hit with families.

Does Mercure Newcastle serve breakfast?

You bet, full brekkie is available on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Mercure Newcastle?

No, Mercure Newcastle does not offer an airport shuttle service.

Is there a bar or restaurant at Mercure Newcastle?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Mercure Newcastle?

Check-in begins at 2:00 PM. Check-out time is 11 AM.

Are pets allowed at Mercure Newcastle?

No, only service animals are allowed.

Mercure Newcastle Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 220 out of 1003 reviews
Rating 8 - Good. 381 out of 1003 reviews
Rating 6 - Okay. 241 out of 1003 reviews
Rating 4 - Poor. 107 out of 1003 reviews
Rating 2 - Terrible. 54 out of 1003 reviews

7.4/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Grahame

Disliked: Amenities, property conditions & facilities
Property is tired. Telephone and safe did not work in the room. Blocked drain in the bathroom spewed shower water on the bathroom floor. Construction site noise adjacent to the hotel. Construction noise at night opposite the hotel. Room was advertised with a queen sized bed but was in fact two singles pushed together. Keep falling down the crack between the two.
Stayed 2 nights in Apr 2025

4/10 Poor

Kayla

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

4/10 Poor

john

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It’s an old hotel. The outer windows were filthy. And there was a lot of building noise from next door. I had a terrible desert on the night and that convinced me not to buy breakfast. Overall, the pix used to entice me to book were a bit of a lie and deceiving.
Stayed 1 night in Feb 2025

10/10 Excellent

Nicole

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Initially I read the reviews after booking and was regretting my choice, however once I arrived I was pleasantly surprised, This is a lovely place to stay and the food is good too. The thing that makes this place is the staff, every single staff member I spoke to was helpful and friendly even going above what one would reasonably expect. Great place to stay, and I’m glad I didn’t read the reviews first.
Stayed 2 nights in Jan 2025

4/10 Poor

Brianna

Stayed 1 night in Jan 2025

10/10 Excellent

Melinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, very easy check in and out
Stayed 2 nights in Jan 2025

6/10 Okay

Juan

Stayed 2 nights in Dec 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay. Only neg comment is the pool ladder steps, not easy to negotiate for an older adult especially if you've got large feet, the steps are tiny. Otherwise recommend this place if you want to fe in the city without a huge price.
Stayed 1 night in Jan 2025

6/10 Okay

Jean, Las Vegas

Travelled with family
Disliked: Amenities, property conditions & facilities
Property needs to fix broken things and cover up drywall repairs. Update !!! Rusty look things in bathroom. Bigger trash containers.
Stayed 5 nights in Jan 2025

6/10 Okay

Mark

Travelled with family
Liked: Cleanliness
An expensive stay for a very ordinary and dated room
Stayed 1 night in Nov 2024

10/10 Excellent

dane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good motel for the price, safe are great and friendly. Only downside is the hoons driving around which is not the motels fault
Stayed 1 night in Jan 2025

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and well located for light rail and the harbour - would stay here again
Stayed 3 nights in Jan 2025

6/10 Okay

Siew Hoong

Stayed 2 nights in Dec 2024

4/10 Poor

Duy

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
My experience at Mercure Newcastle was disappointing. The hotel felt outdated, with poor soundproofing – I could clearly hear conversations and TV noise from the next room. The room itself had an unpleasant odor, making the stay uncomfortable. Additionally, the air conditioning unit was old and emitted loud noises, so we chose not to use it. The only positives were its convenient location, easy parking, and proximity to central attractions. However, I wouldn’t recommend this hotel unless improvements are made.
Stayed 1 night in Dec 2024

8/10 Good

Karolina

Stayed 1 night in Dec 2024

8/10 Good

Elizabeth

Liked: Property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

ashley

Liked: Cleanliness, staff & service
Property is old. Needs updating especially bathrooms.
Stayed 1 night in Nov 2024

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfortable. Good range of tea and coffee available with mugs rather than small cups. Also parking was available.
Stayed 1 night in Nov 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good location, easy parking and decent room which has all you need. Unfortunately a bit noisey with co struction at the moment
Stayed 2 nights in Nov 2024

8/10 Good

Rowan

Travelled with family
Liked: Staff & service
Stayed 2 nights in Nov 2024

2/10 Terrible

Rachel

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely rude receptionist who had a bad attitude right from the start. I mentioned I had called the day before to ask about an early check in. The lady I had spoken to said if the room was ready we’d be able to check in, but couldn’t guarantee it. No mention of a charge. Upon check in, receptionist said room was ready but it’d be $60 to check in early. We arrived at 12.30 so 1.5 hours early. I said the lady on the phone never mentioned a charge. Receptionist said “of course there’s a charge, we had to get the room ready for you early!” She then proceeded to tell me that all hotels in the world charge for early and late check ins. I said no they don’t. She said yes they do and kept arguing with me!! She was just unbelievably rude and it was totally unnecessary. The room had some gross thing stuck to the bedside table and there was someone else’s old food in the fridge. Won’t be staying there again!!
Stayed 1 night in Nov 2024

6/10 Okay

Joshua

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Had to self check in, not enough towels for number of people, the bathroom needs a full renovation, and can not pay cash or order meals without scaning QR code.
Stayed 2 nights in Nov 2024

6/10 Okay

Robert

Business traveller
Disliked: Property conditions & facilities
Shower in the bath extremely unsafe. Lack of access to PowerPoints. Noisey.
Stayed 1 night in Nov 2024

6/10 Okay

Melissa

Travelled with family
Disliked: Amenities, property conditions & facilities
The beds were amazing The bathroom was very old outdated and tried to cover it up with tile paint. Toilet did not flush well. Needs renovation
Stayed 1 night in Nov 2024