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The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali

5.0 star property
Sea view with 7 outdoor pools, near Nusa Dua Beach

Photo gallery for The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali

Exterior
Villa, 1 Bedroom, Private Pool, Garden View
Property amenity
2 bars/lounges, poolside bar, beach bar
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
The current price is NZ$453
includes taxes & fees
8 Mar - 9 Mar

Explore the area

Map
Kawasan Pariwisata Lot N2, Nusa Dua, Bali, 80363
  • BIMC Hospital Nusa Dua
    ‪4 min walk‬
  • Pasifika Museum
    ‪5 min walk‬
  • Bali Collection Shopping Centre
    ‪6 min walk‬
  • Denpasar (DPS-Ngurah Rai Intl.)
    ‪21 min drive‬

Room options

View all photos for Presidential Suite, 2 Bedrooms, Lagoon View

View from property

Presidential Suite, 2 Bedrooms, Lagoon View

Highlights

Furnished patio
Garden
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
  • 390 sq m
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 158 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Lagoon View

Premium bedding, minibar, in-room safe, individually decorated

Room, 1 King Bed, Lagoon View

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
  • 36 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View

Premium bedding, minibar, in-room safe, individually decorated

Room, 1 King Bed, Garden View

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 2 Bedrooms

Villa, 2 Bedrooms

Villa, 2 Bedrooms

Highlights

Furnished patio
Garden
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
  • 850 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Private Pool, Garden View

Villa, 1 Bedroom, Private Pool, Garden View

Villa, 1 Bedroom, Private Pool, Garden View

Highlights

Furnished patio
Garden
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
  • 530 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Private Pool, Garden View

Villa, 1 Bedroom, Private Pool, Garden View

Villa, 1 Bedroom, Private Pool, Garden View

Highlights

Furnished patio
Garden
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
  • 360 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Lagoon View

Suite, 1 Bedroom, Lagoon View

Suite, 1 Bedroom, Lagoon View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 60 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Resort View

65-inch Smart TV with digital channels, TV, MP3 dock

Suite, 1 Bedroom, Resort View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 60 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 2 Double Beds, Lagoon Access

65-inch Smart TV with digital channels, TV, MP3 dock

Studio, 2 Double Beds, Lagoon Access

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 48 sq m
  • Lagoon view
  • Sleeps 3
  • 2 Double Beds

View all photos for Studio, 1 King Bed, Lagoon Access

65-inch Smart TV with digital channels, TV, MP3 dock

Studio, 1 King Bed, Lagoon Access

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 48 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Lagoon Access

Room, 2 Double Beds, Lagoon Access

Room, 2 Double Beds, Lagoon Access

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
  • 36 sq m
  • Lagoon view
  • Sleeps 2
  • 2 Double Beds

View all photos for Room, 1 King Bed, Lagoon Access

Room, 1 King Bed, Lagoon Access

Room, 1 King Bed, Lagoon Access

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
  • 36 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 2 Double Beds, Resort View

65-inch Smart TV with digital channels, TV, MP3 dock

Studio, 2 Double Beds, Resort View

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 48 sq m
  • Lagoon view
  • Sleeps 3
  • 2 Double Beds

View all photos for Studio, 1 King Bed, Resort View

Studio, 1 King Bed, Resort View | Living room

Studio, 1 King Bed, Resort View

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 48 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Lagoon View

Room, 2 Double Beds, Lagoon View

Room, 2 Double Beds, Lagoon View

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
  • 36 sq m
  • Lagoon view
  • Sleeps 2
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Garden View

Premium bedding, minibar, in-room safe, individually decorated

Room, 2 Double Beds, Garden View

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
  • 36 sq m
  • Sleeps 2
  • 2 Double Beds

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About the area

Nusa Dua

At The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali you'll be within just a 15-minute stroll of popular places like Nusa Dua Beach and Bali Collection Shopping Centre. Highlights at this beachfront hotel include 2 restaurants, 7 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, aromatherapy and reflexology along with access to the sauna and steam room. The restaurant, Banyubiru Restaurant, serves international cuisine and is open for breakfast, brunch and dinner. Kulkul Beach House is the hotel's own bar, serving drinks along with light fare. Spend the day at the beach where you'll find cabanas, and enjoy the on-site 24-hour gym and sauna. 7772 square feet (722 square metres) of event facilities include 9 meeting rooms and conference space, and other business amenities include a business centre and limo/town car service. Additionally, you'll find free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. Buffet breakfast is available daily between 7 AM and 11 AM. There's also free valet parking, along with the convenience of a free area shuttle. .Attractions within a 15-minute drive of this BTDC hotel include Tanjung Benoa Beach and Waterbom Bali.

What's nearby

  • Bali Collection Shopping Centre - 6 min walk
  • Bali International Convention Center - 7 min walk
  • Bali Nusa Dua Convention Centre - 9 min walk
  • Bali Nusa Dua Theater - 10 min walk
  • Nusa Dua Beach - 12 min walk

Getting around

  • Denpasar (DPS-Ngurah Rai Intl.) - 21 min drive

Restaurants

  • ‪Starbucks - ‬10 min walk
  • ‪Meliá Bali - ‬6 min walk
  • ‪Ikan Restaurant & Bar - ‬14 min walk
  • ‪Kwee Zeen - ‬14 min walk
  • ‪Sateria Beachside Restaurant - ‬10 min walk

About this property

The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali

Sea view with 7 outdoor pools, near Nusa Dua Beach
Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali, you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This beach hotel also offers a children's pool, a 24-hour fitness centre and a steam room. Free self parking and valet parking are available.

This Nusa Dua hotel is smoke free.

  • 287 guestrooms or units
  • 4 levels
  • 2 dining venues
  • 2 bars or lounges
  • 7772 sq ft of conference space
  • 722 sq. m of conference space
  • Built in 1991
  • Deli
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali offers 287 accommodations, which are accessible via exterior corridors and feature MP3 docking stations and minibars. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 65-inch Smart televisions come with premium digital channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. In-room massages, hypo-allergenic bedding and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Languages

Chinese (Mandarin), English, Indonesian, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free offsite parking
  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle up to 1.6 km
  • Area shuttle
  • Free shopping centre shuttle
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 7 AM to 11 AM for a fee: IDR 332,000 per person
  • 2 bars/lounges
  • 2 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Arwana Restaurant
  • Banyubiru Restaurant
  • Cornerstone Deli
  • De Bale Lounge & Bar
  • Kulkul Beach House

Things to do

  • 24-hour gym
  • 7 outdoor pools
  • Bicycle rentals
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Library
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 7 outdoor pools
  • Children's pool
  • Free area shuttle
  • Free cot
  • Laundry facilities
  • Living room
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 7,772 square feet of conference space
  • 9 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a state park
  • On the beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Transfer shower
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Children's slippers
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 65-inch smart TV with premium digital channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 999000.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 332000 per person
  • Airport shuttle fee: IDR 450000 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: IDR 999000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property uses solar energy
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and debit cards. Cash is not accepted. This property uses solar energy.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Laguna Luxury Collection Bali
Laguna Luxury Collection Resort Bali
Laguna Luxury Collection Resort Nusa Dua Bali
The Laguna a Luxury Collection Resort Spa Nusa Dua Bali

Frequently asked questions

What is the cancellation policy at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali?

The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali?

As of 4 Mar 2025, prices found for a 1-night stay for 2 adults at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali on 8 Mar 2025 start from NZ$453.15, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali?

Yep, The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali has a free self car park and free valet parking.

Are there any beaches close to The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali?

Yep, The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali is a short 12-minute walk from Nusa Dua Beach. Fun beach activities include snorkelling, scuba diving and waterskiing. You can also find boat tours.

Is there a spa on site at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali?

Yep, there is an onsite spa at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali. It has a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body scrubs and facials, as well as hot stone massages.

Does The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali have a pool?

The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali has 7 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali?

The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali features 7 outdoor pools, a full-service spa and 2 restaurants. All guestrooms come with premium bedding and 24-hour room service.

What makes The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali a romantic place to stay?

Couples spa treatments and beachfront dining, as well as premium bedding and massage services available in the guestrooms, help set the scene for a romantic weekend at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali.

Is The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali family-friendly?

You bet! With amenities such as a children's pool and laundry facilities, as well as children's slippers and free infant beds in the guestrooms, it's no surprise that The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali is a hit with families.

Does The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali serve breakfast?

Yeah, buffet breakfast is on offer daily from 7 AM to 11 AM.

Is there a free airport shuttle available at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali?

Yep, they've got a beach bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali?

No, pets and service animals are not allowed.

The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 718 out of 1003 reviews
Rating 8 - Good. 226 out of 1003 reviews
Rating 6 - Okay. 37 out of 1003 reviews
Rating 4 - Poor. 17 out of 1003 reviews
Rating 2 - Terrible. 5 out of 1003 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Laguna is an incredible resort in Nusa Dua. We've had the best week getting spoiled here. The pools, beach, rooms, and staff were incredible. A few shout outs to; - Sweety at Kulkul who introduced us to Arak, the spirit of Bali. - The staff at the Lagoon Spa who provided us with an afternoon of total relaxation. - Ryan, Indra, and team at Banyubiru for great service, conversations, and delicious breakfast. - Widy for great service on two nights at Arwana. - Oka and others for amazing beach and pool side service. - Plus so many others who made our stay stress free. We also appreciated the extra security, our check in/out experience, luggage, airport transfer, room service, laundry, activities, etc. We were especially grateful for the resort allowing us to stay and use the pool/beach/spa well past checkout since we had a late flight out. I would highly recommend staying at the Laguna as you explore all of what Bali has to offer.
Stayed 5 nights in Nov 2024

10/10 Excellent

Kenyatta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the resort along with its staff!
Stayed 5 nights in Oct 2024

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2024

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful magical
I came to the hotel as part of a Viking post cruise tour, but stayed on several days on my own. The hotel is absolutely exquisite. I can’t think of a bad thing to say about it. It is right on the Indian ocean there are amazing pools that thread their way through the gardens with waterfalls and one can swim all around the whole property it’s wonderful, the staff are so sweet just lovely. If you stay there, I’m sure you will have a wonderful time and the food is divine.
Stayed 2 nights in Nov 2024

8/10 Good

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and amazing
Nice and amazing but two important minus 1) there is many limitation for smoking people; 2) in each bill there is a service fee. You have to pay for it even if you don't like the service.
General view
Pool with salt water
Balcony with a pool entrance
Room
Stayed 11 nights in Oct 2024

6/10 Okay

Tommy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is nice and friendly, small room, mattress was too firm caused soreness when waking up, balcony sliding door doesn’t close all the way leaving gaps for small bugs to easily enter. Lots of spider webs and spiders above the crown molding. Housekeeping did a good job but saw a couple bugs in the room which is hard to eliminate due to the sliding door. The pool was very boring, no music, no atmosphere. Dining options were average, property is right on the sand beach. I left the resort every night and had dinner at other neighboring resorts. Every resort that I went to was nicer than Laguna. The Kempinski is one of the most beautiful hotels I’ve ever seen. I believe it might be a 6 star which makes Laguna a 3/4 star. If Kempinski is only a 5 star resort for Bali, then Laguna is a 3 star hotel. I was upset to have seen them Kempinski and Laguna were the same price when they were so far apart in terms of elegance. Laguna is an okay resort, but I’d never return and there’s no way it’s 5 star. This is 3.5 star at best.
Stayed 3 nights in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
A very nice property. Well maintained and clearly well managed. Additional food choices on the resort (additional a la carte) menu items would be terrific. Recommended.
Stayed 5 nights in Oct 2024

10/10 Excellent

Trish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort with great service & amenities. The buffet breakfast is fantastic. Lagoons around the property adds to the tropical luxury. Not a lot of nearby dining options outside of the resort though
Stayed 4 nights in Oct 2024

10/10 Excellent

sonetta, Baltimore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very personable and professional. Top excellence customer service. Just to name a few staff, Ryan from the bar, Dimas in housekeeping. They treated me and my family like we were family. Love it there. Will definitely be visiting there again.
Stayed 8 nights in Sep 2024

6/10 Okay

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
This resort is so appealing to the eye! The ambience alone is beautiful. Everyone there is pleasant. Not one staff member I’ve seen did NOT have a smile. Very quiet and relaxing kind of resort so if your looking for any party resorts this isnt the one. Not to mention the food is great hands down! There wasn’t not one dish that I’ve tried that I did not like
Stayed 4 nights in Sep 2024

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at the Laguna was the best hotel experience of my life. The food, the cocktails, the service, the facilities… everything was impeccable!
Stayed 3 nights in Sep 2024

10/10 Excellent

JUNG-WU

Stayed 4 nights in Sep 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The moment we entered this hotel we felt like we’d walked into paradise. The resort is maintained so well, the staff are incredibly lovely and no job is too big or too small for them to assist with. We had a very early morning flight when we were leaving which meant we left the hotel before breakfast. The staff organised us a taxi and had packed a breakfast box to take with us. The hotel offers 6 pools and a beach to enjoy. We were torn between two hotels and opted for the Laguna and were extremely pleased we did. In order to make your stay perfect, I would pay attention to the breakfast timings advertised as going earlier is a calmer more enjoyable experience. Pool side loungers fill up very quickly, if you’d like one here make it a priority.
Stayed 4 nights in Sep 2024

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxurious resort which was perfect for relaxing after spending several days in busy Ubud. Dining options were very good and we took advantage of the beach club happy hours! There are several pools to swim in so you don’t feel crowded at all. The beach was beautiful but only swimmable in the morning as the tide goes down significantly after noontime. The hotel is in a gated area so it is very safe to walk around. Loved our stay here!
Stayed 4 nights in Sep 2024

10/10 Excellent

Pierre Bertin Normil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and well kept resort. Everybody was friendly and always had a smile on their face. Housekeeping was amazing at making sure room was kept cleaned. Food and location was great and had many different areas to shop and dine. I also felt really safe and enjoyed the privacy that came with the nusa dua beaches
Stayed 5 nights in Sep 2024

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greg
This hotel has excellent standards in everything and I love staying here. As a regular gym user it would be great to have a rowing machine.
Stayed 14 nights in Aug 2024

10/10 Excellent

Nicola Sisa Di

Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I really enjoyed our stay 7 nights. We found the resort peaceful and quiet it could have been because of the low occupence of our stay, We are a couple in our 60's. big thanks to Fila and Yusi for there warm greetings at the Sapphire bar also to the young tall man at breakfast who's name I can't remember he ran is section wonderfully and the breakfast is one of the best. The cons there were a couple of times the service was a bit lacking but the staff were always very apologetic and friendly and resolved any issues quickly. We always got greeted with a good morning or afternoon by the staff. My wife is a fuss eat and the is a bit lacking but we just use the sister resort for some meals. We would stay at this resort again
Stayed 7 nights in Aug 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow 5 star
Great place to stay if you are not on a budet
Stayed 3 nights in Aug 2024

10/10 Excellent

Andreas, Singapore

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice luxury hotel with super friendly staff and very nice layout of the resort.
Stayed 3 nights in Aug 2024

8/10 Good

Marie Ange

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Rajul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, fantastic location, courteous staff . Most luxurious hotel in Nusa Dua!
Stayed 3 nights in Aug 2024

10/10 Excellent

Ariat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything
Stayed 7 nights in Aug 2024

10/10 Excellent

Beatriz, Mitcham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was wonderful and relaxing!!
Stayed 5 nights in Aug 2024

10/10 Excellent

Kathryn Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort and staff were so helpful
Stayed 6 nights in Aug 2024

6/10 Okay

Verified traveller

The position was good Nothing extraordinary for the rate..was my birthday neither a cake in my room, we receive a present in every hotel in every part of the world.. what a pity!!
Stayed 4 nights in Aug 2024