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Oaks Cypress Lakes Resort

4.0 star property
Aparthotel with 2 restaurants, a quick walk to Cypress Lakes Golf and Country Club

Photo gallery for Oaks Cypress Lakes Resort

3 outdoor pools, pool umbrellas, pool loungers
3 outdoor pools, pool umbrellas, pool loungers
Lobby
Lobby
2 restaurants, breakfast served

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Gym
  • Bar
  • Breakfast available
  • 24/7 front desk
The current price is NZ$215
includes taxes & fees
28 Apr - 29 Apr

Explore the area

Map
15 Thompsons Road, Pokolbin, NSW, 2320
  • Cypress Lakes Golf and Country Club
    ‪9 min walk‬
  • Roche Estate
    ‪18 min walk‬
  • Hunter Valley Gardens
    ‪4 min drive‬

Room options

View all photos for Villa, 3 Bedrooms (No Housekeeping)

View from room

Villa, 3 Bedrooms (No Housekeeping)

Highlights

Balcony
Separate dining area
Air conditioning
Kitchen
Fridge
Dishwasher
Flat-screen TV
3 bedrooms
  • 90 sq m
  • 3 bedrooms
  • 2 bathrooms
  • Sleeps 7
  • 3 King Beds OR 6 Single Beds

View all photos for One Bedroom Villa (No Housekeeping Service)

In-room safe, desk, laptop workspace, iron/ironing board

One Bedroom Villa (No Housekeeping Service)

Highlights

Balcony
Separate dining area
Air conditioning
Fridge
Flat-screen TV
Ceiling fan
Private bathroom
Hairdryer
  • 43 sq m
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for 1 Bedroom Premier Villa

Fridge, microwave

1 Bedroom Premier Villa

Highlights

Balcony
Separate dining area
Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Ceiling fan
Private bathroom
  • 88 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Suite, 1 Bedroom, Valley View (Adults Only - No Housekeeping). (Check in at Elysia Wellness Retreat)

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 Bedroom, Valley View (Adults Only - No Housekeeping). (Check in at Elysia Wellness Retreat)

Highlights

Balcony
Separate dining area
Air conditioning
Fridge
Flat-screen TV
Ceiling fan
Private bathroom
Hairdryer
  • 56 sq m
  • Studio
  • 1 bathroom
  • Valley view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for One Bedroom Villa

In-room safe, desk, laptop workspace, iron/ironing board

One Bedroom Villa

Highlights

Balcony
Separate dining area
Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Ceiling fan
Private bathroom
  • 43 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Valley View (Adults Only - No Housekeeping). (Check in at Elysia Wellness Retreat

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Bedrooms, Valley View (Adults Only - No Housekeeping). (Check in at Elysia Wellness Retreat

Highlights

Balcony
Separate dining area
Air conditioning
Fridge
Flat-screen TV
2 bedrooms
Ceiling fan
2 bathrooms
  • 88 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Valley view
  • Sleeps 4
  • 2 King Beds OR 1 King Bed and 2 Single Beds

View all photos for Two Bedroom Villa

In-room safe, desk, laptop workspace, iron/ironing board

Two Bedroom Villa

Highlights

Balcony
Separate dining area
Air conditioning
Kitchen
Fridge
Dishwasher
Flat-screen TV
2 bedrooms
  • 90 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Single Beds

View all photos for 3 Bedroom Villa

View from room

3 Bedroom Villa

Highlights

Balcony
Separate dining area
Air conditioning
Kitchen
Fridge
Dishwasher
Flat-screen TV
3 bedrooms
  • 119 sq m
  • 3 bedrooms
  • 2 bathrooms
  • Sleeps 7
  • 3 King Beds OR 6 Single Beds

View all photos for Two Bedroom Villa (No Housekeeping Service)

In-room safe, desk, laptop workspace, iron/ironing board

Two Bedroom Villa (No Housekeeping Service)

Highlights

Balcony
Separate dining area
Air conditioning
Kitchen
Fridge
Dishwasher
Flat-screen TV
2 bedrooms
  • 90 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Single Beds

View all photos for 3 Bedroom Premier Villa

In-room safe, desk, laptop workspace, iron/ironing board

3 Bedroom Premier Villa

Highlights

Balcony
Separate dining area
Air conditioning
Kitchen
Fridge
Dishwasher
Flat-screen TV
3 bedrooms
  • 90 sq m
  • 3 bedrooms
  • 2 bathrooms
  • Sleeps 7
  • 3 King Beds OR 6 Single Beds

View all photos for 1 Bedroom Premier Villa (No Housekeeping)

Fridge, microwave

1 Bedroom Premier Villa (No Housekeeping)

Highlights

Balcony
Separate dining area
Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Ceiling fan
Private bathroom
  • 88 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for 2 Bedroom Premier Villa (No Housekeeping)

In-room safe, desk, laptop workspace, iron/ironing board

2 Bedroom Premier Villa (No Housekeeping)

Highlights

Balcony
Separate dining area
Air conditioning
Kitchen
Fridge
Dishwasher
Flat-screen TV
2 bedrooms
  • 90 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Single Beds

View all photos for 2 Bedroom Valley View Suite - Adults only (Check in at Elysia Wellness Retreat)

In-room safe, desk, laptop workspace, iron/ironing board

2 Bedroom Valley View Suite - Adults only (Check in at Elysia Wellness Retreat)

Highlights

Balcony
Separate dining area
Air conditioning
Fridge
Flat-screen TV
2 bedrooms
Ceiling fan
Private bathroom
  • 88 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Valley view
  • Sleeps 4
  • 2 King Beds OR 1 King Bed and 2 Single Beds

View all photos for Premium Villa, 3 Bedrooms (No Housekeeping)

In-room safe, desk, laptop workspace, iron/ironing board

Premium Villa, 3 Bedrooms (No Housekeeping)

Highlights

Balcony
Separate dining area
Air conditioning
Fridge
Flat-screen TV
3 bedrooms
Ceiling fan
2 bathrooms
  • 90 sq m
  • 3 bedrooms
  • 2 bathrooms
  • Sleeps 7
  • 3 King Beds OR 6 Single Beds

View all photos for 2 Bedroom Premier Villa

In-room safe, desk, laptop workspace, iron/ironing board

2 Bedroom Premier Villa

Highlights

Balcony
Separate dining area
Air conditioning
Kitchen
Fridge
Dishwasher
Flat-screen TV
2 bedrooms
  • 90 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 5
  • 2 King Beds OR 1 King Bed and 2 Single Beds

View all photos for 1 Bedroom Valley View Suite - Adults only (Check in at Elysia Wellness Retreat)

In-room safe, desk, laptop workspace, iron/ironing board

1 Bedroom Valley View Suite - Adults only (Check in at Elysia Wellness Retreat)

Highlights

Balcony
Separate dining area
Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Ceiling fan
Private bathroom
  • 56 sq m
  • 1 bedroom
  • 1 bathroom
  • Valley view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Two Bedrooms Villa

Living area

Two Bedrooms Villa

  • Sleeps 4
  • 2 Queen Beds

One Bedroom Villa

  • Sleeps 2
  • 1 King Bed

View all photos for Premier One Bedroom Villa

In-room safe, desk, laptop workspace, iron/ironing board

Premier One Bedroom Villa

  • Sleeps 2
  • 1 King Bed

View all photos for Premier Three Bedrooms Villa

Fridge, microwave

Premier Three Bedrooms Villa

  • Sleeps 6
  • 3 Queen Beds

View all photos for One Bedroom Valley Suite (Adults Only)

In-room safe, desk, laptop workspace, iron/ironing board

One Bedroom Valley Suite (Adults Only)

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Two Bedrooms Valley Suite (Adults Only)

In-room safe, desk, laptop workspace, iron/ironing board

Two Bedrooms Valley Suite (Adults Only)

  • Sleeps 4
  • 1 King Bed and 2 Single Beds

Premier Two Bedrooms Villa

  • Sleeps 4
  • 2 Single Beds and 1 Queen Bed

View all photos for Three Bedrooms Villa

Fridge, microwave

Three Bedrooms Villa

  • Sleeps 6
  • 3 Queen Beds

About the area

Pokolbin

At Oaks Cypress Lakes Resort you'll be within just a 15-minute stroll of Cypress Lakes Golf and Country Club and Brokenwood Wines. Highlights at this aparthotel include 2 restaurants, 3 outdoor swimming pools and a golf course. .You can enjoy a flat-screen TV with satellite channels, and each apartment features a balcony, a dining area and WiFi. A fridge and a microwave make in-room dining convenient. A living room, a ceiling fan and a safe are also available. Housekeeping is available on request. .The bistro, Cypress Lakes Bistro & Ba, is open for breakfast, lunch and dinner. The aparthotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, Hot tub, seasonal outdoor swimming pool and pool loungers. Meeting rooms, conference space, and a business centre are among the business amenities offered. Added amenities include Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning buffet breakfast is served between 7 AM and 10 AM. There's also the convenience of free self parking. .Sights within a 20-minute walk of this 4-property class Pokolbin aparthotel include Tempus Two Winery and Roche Estate.
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What's nearby

  • Cypress Lakes Golf and Country Club - 9 min walk - 0.8 km
  • Brokenwood Wines - 11 min walk - 1.0 km
  • Roche Estate - 18 min walk - 1.5 km
  • Hope Estate - 4 min drive - 2.7 km
  • Hunter Valley Gardens - 4 min drive - 2.5 km

Getting around

  • Branxton Station - 17 min drive
  • Newcastle, NSW (NTL-Williamtown) - 54 min drive

Restaurants

  • ‪Leogate Estate Wines - ‬6 min drive
  • ‪Harrigan's Hunter Valley - ‬3 min drive
  • ‪Brokenwood Wines - ‬13 min walk
  • ‪Oak & Vine - ‬9 min walk
  • ‪Sabor Dessert Bar - ‬4 min drive

About this property

Oaks Cypress Lakes Resort

Aparthotel with 2 restaurants, a quick walk to Cypress Lakes Golf and Country Club
Oaks Cypress Lakes Resort offers its guests a golf course, 3 outdoor swimming pools, Access to hot tub, and a fitness centre. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is available in public spaces for a fee.

Business amenities include a business centre and meeting rooms. A seasonal outdoor pool, a terrace, and tour/ticket assistance are also featured at the business-friendly Oaks Cypress Lakes Resort. Free self parking is available.

This 4-star Pokolbin aparthotel is smoke free.

  • 114 guestrooms or units
  • 2 levels
  • 2 dining venues
  • Conference rooms
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
Oaks Cypress Lakes Resort offers 114 air-conditioned accommodations with a safe and a hairdryer. Rooms open to balconies. This accommodation offers separate dining areas. Flat-screen televisions come with satellite channels. Guests can make use of the in-room fridges and microwaves.

This Pokolbin aparthotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English

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Property amenities

Pool/Spa

  • 3 outdoor pools
  • Hot tub
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: WiFi (AUD 5 per 24-hour period)
  • Available in some public areas: WiFi (AUD 5 per 24-hour period)

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Family friendly

  • Cot: AUD 20 per night

Restaurants on site

  • Cypress Lakes Bistro & Ba

Food and drink

  • Microwave
  • Refrigerator

Dining

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: AUD 30 to 35 for adults and AUD 30 to 35 for children
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Bedrooms

  • Bedsheets provided
  • Rollaway/extra bed: AUD 59 per night

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Living room
  • Separate dining area

Entertainment

  • Flat-screen TV with cable/satellite channels

Outdoor areas

  • Balcony
  • Garden
  • Picnic area
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Business centre
  • Conference space
  • Laptop workspace
  • Meeting rooms

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Free newspapers in lobby
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Wedding services

Location highlights

  • In a rural location

Things to do

  • 18-hole golf course
  • Bicycle rentals
  • Golf
  • Golf driving range
  • Golf lessons
  • Gym
  • Tennis

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 114 units
  • 2 floors
  • At least 80% of food locally-sourced
  • Banquet hall
  • Bed sheets changed on request
  • Bicycle rentals
  • Electric car charging station
  • Energy-saving switches in guestrooms
  • Garden
  • Housekeeping (on request)
  • Locally-owned and organised tours and activities
  • Towels (changed on request)
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 1 September 2025 to 4 September 2025 (completion date subject to change). The following areas are affected:
  • Golf course
During renovations, the aparthotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 59 per night.
  • Cots (infant beds) are available for AUD 20 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 1 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 30 to 35 for adults and AUD 30 to 35 for children
  • Fee for in-room wireless Internet: AUD 5 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: AUD 5 per 24-hour period (rates may vary)
  • Crib (infant bed) fee: AUD 20 per night
  • Rollaway bed fee: AUD 59 per night
  • Credit card charges are subject to a surcharge of 1.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and debit cards. Cash is not accepted. 

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Cypress Lakes Pokolbin
Cypress Lakes Resort Pokolbin
Cypress Lakes Hotel Pokolbin
Oaks Cypress Lakes Resort Pokolbin
Cypress Lake Resort
Oaks Cypress Lakes Pokolbin
Oaks Cypress Lakes
Cypress Lakes Resort
Oaks Cypress Lakes Pokolbin
Oaks Cypress Lakes Resort Pokolbin
Oaks Cypress Lakes Resort Aparthotel
Oaks Cypress Lakes Resort Aparthotel Pokolbin

Frequently asked questions

What is the cancellation policy at Oaks Cypress Lakes Resort?

Oaks Cypress Lakes Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Oaks Cypress Lakes Resort?

As of 14 Apr 2025, prices found for a 1-night stay for 2 adults at Oaks Cypress Lakes Resort on 28 Apr 2025 start from NZ$214.83, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Oaks Cypress Lakes Resort?

Yep, Oaks Cypress Lakes Resort has a free self car park.

Does Oaks Cypress Lakes Resort have a pool?

Oaks Cypress Lakes Resort has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Oaks Cypress Lakes Resort?

Oaks Cypress Lakes Resort features 3 outdoor pools, 1 hot tub and 2 restaurants.

What makes Oaks Cypress Lakes Resort a romantic place to stay?

1 hot tub and al fresco dining, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Oaks Cypress Lakes Resort.

Is Oaks Cypress Lakes Resort family-friendly?

You bet! With amenities such as children's meals and 3 outdoor pools, as well as cots/infant beds in the guestrooms, it's no surprise that Oaks Cypress Lakes Resort is a hit with families.

Does Oaks Cypress Lakes Resort serve breakfast?

You bet, buffet breakfast is offered daily from 7 AM to 10 AM.

Is there a free airport shuttle available at Oaks Cypress Lakes Resort?

No, Oaks Cypress Lakes Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Oaks Cypress Lakes Resort?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Oaks Cypress Lakes Resort?

Check-in begins at 2 PM. Check-out time is 10 AM.

Are pets allowed at Oaks Cypress Lakes Resort?

No, only service animals are allowed.

Is there a golf course on site at Oaks Cypress Lakes Resort?

Yep, Oaks Cypress Lakes Resort has an 18-hole golf course. A golf driving range and golf lessons are also available.

Oaks Cypress Lakes Resort Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 956 out of 2125 reviews
Rating 8 - Good. 755 out of 2125 reviews
Rating 6 - Okay. 264 out of 2125 reviews
Rating 4 - Poor. 115 out of 2125 reviews
Rating 2 - Terrible. 35 out of 2125 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Josie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very comfortable unit, friendly staff, accessibility good, nice outlook (kangaroos a bonus)
Stayed 7 nights in Mar 2025

8/10 Good

Lachlan

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Christopher

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Michael

Travelled with partner
Disliked: Property conditions & facilities
On arrival we were made to wait 1.5 hours before we could enter our room. Reception had limited staff and struggled with a long queue of grumpy clients. The room here was very nice, though the service was deplorable. 40 min for a cocktail made by bar staff who were young and inexperienced It was on more than one occasion this occurred. And you could hear the people waiting were grumbling amongst themselves about the delays everyday. Food in restaurant is poor with little choice. Breakfast however was excellent with a nice variety each day and a lovely chef who was accomodating with a smile and beautifully mannered towards all asking for her to do something extra. Big tick for her !! ( 17/2/25) Golf course is really good though the paths for golf buggies need desperate repair in a lot of areas Quite scary the size of holes you must navigate tbh But course itself was well maintained and we enjoyed our day on it. Rooms are nice and well equipped. Overall the hospitality side of this resort lets it down terribly. A shame when it has so much to offer if run with more skilled and managed staff who can communicate with enthusiasm not an attitude of how fast can I go home ( with rolling eyes) Overall 2.5 stars out of 5
Stayed 3 nights in Feb 2025

8/10 Good

Hiam

Liked: Cleanliness, property conditions & facilities
This property was modern and beautifully decorated. The views were beautiful. The walk around the property was very enjoyable with all the nature and animals. It is located in the heart of the Hunter, making it an easy drive to the wineries. Definitely will come again. Thank you
Stayed 2 nights in Feb 2025

10/10 Excellent

NADENE

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful friendly happy staff very helpful. All staff had smiles on there face. Loved my stay
Stayed 1 night in Feb 2025

10/10 Excellent

Fiona

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Libby

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

Ashley

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Sophie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

4/10 Poor

Matthew

Travelled with family
Disliked: Amenities
Rooms are nice enough, and reception staff were friendly and helpful. The biggest letdown was food and beverage. Most of the waitstaff are 18-20 year old males with no people skills or knowledge of anything to do with thier job, all working hard to do as little as possible. On first night there I just wanted a simple bistro meal so I ordered a fish and chips and recieved a salad that had been cut two days earlier with prebattered frozen fish sticks. We had breakfast included, was also a huge disappointment, was a stock standard Bidfood breakfast - precooked sauages, little muffins from the freezer, frozen bladder eggs with the terrible taste. The middle aged lady cooking was very rude when several people around me dared to ask for a poached or fried egg. The only redemption for food and beverage was on our second morning breakfast, 7th January. While the food was the same options, the young chef with the bandana in the kitchen had done a wonderful job of presentation and keeping the food fresh. Was very friendly and had put poached and fried eggs on the buffet. They had done the absolute best with the food they had to work with. If this young chef would ever like a job at a resort to be proud of they can reach out to me. Also at this breakfast was a middle aged waiter, I think his name was Murray, - very friendly and helpful.
Stayed 2 nights in Jan 2025

10/10 Excellent

ALAN

Liked: Cleanliness, amenities, property conditions & facilities
Very nice
Stayed 1 night in Dec 2024

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness
We had a two bedroom villa which was very spacious and tidy, plenty of room for a group or family. The pool area is very dated and bar near pool was closed during the busy Christmas/ NY period which was disappointing. There is not enough staff which impacted service and don't bother calling reception from your room as it just rings out. We were in a villa close to the main area but if you happen to get a further one expect to be walking up and down hills. We had thought there was an adult only pool but we must have misread. Lots of kids in the pools so if your looking for having quite cocktail by the pool this is not the place. Dinner at Oaks & vine was surprisingly good and we really enjoyed the 3 course meal. Golf course outlook from bar area was nice.
Stayed 2 nights in Dec 2024

6/10 Okay

Christie

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
On paper the facilities of the resort were great, room layout was perfect for a family of 4 and the food was also good. Unfortunately the resort itself is just quite run down - lots of broken or loose tiles around the pool, peeling paint, and broken equipment. The villa was not kitted out very well, we didnt have enough cutlery for 4 people, or any knife capable of slicing an apple. It seems the kitchen just had a mish-mash of supplies left behind from previous guests. Housekeeping was also not amazing, we found a lot of hair on the walls in the shower and spattered make-up all over the walls and counter top in the bathroom. The property has great potential but has perhaps seen better days.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jeremy

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The team that work at the Oaks Cypress are lovely
Stayed 2 nights in Dec 2024

10/10 Excellent

Ian, Illawong

Liked: Cleanliness, amenities, property conditions & facilities
The adults only wing of the oaks was great as a quick getaway. Quiet and calming.
Stayed 1 night in Dec 2024

6/10 Okay

Maria

Stayed 3 nights in Dec 2024

6/10 Okay

julie

Travelled with family
We stayed in a two bedroom unit which was in the 700s. The resort is built on Hillside so if you don’t like steps do not stay here! Some of the units have 30 and 40 stairs down to the units from where you park your car, other units have 10 steps down. Units are two story bedrooms are upstairs so again you’re using stairs. Anyone with the mobility issues will not be able to stay in this resort. The units vary in degree of renovation. We were staying with a large party in multiple units and everybody’s units were at a different standard. Some of the units are a little tired this includes the furniture. Also if you go for the breakfast option it is either a steep walk down or and a very steep walk back up or drive down and drive back up. There is a free shuttle option but that’s to your car park which you’re in one of those units with 40 stairs. You need to walk up those stairs just to get to the bus.
Stayed 2 nights in Oct 2024

8/10 Good

robert

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Chee Lip

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Lindy

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2024

4/10 Poor

Kerralea

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

Joanna

Disliked: Cleanliness
Stayed 2 nights in Nov 2024

6/10 Okay

Hannah

Stayed 2 nights in Nov 2024

8/10 Good

Sophie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice view. Very clean room. Spa and swimming pool onsite look nice but didn’t get to use it, perhaps next time. Getting in and out in cars is not the most straightforward thing. Lots of Roos around the property.
Stayed 1 night in Nov 2024