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Mercure Queenstown Resort

4.0 star property
Family-friendly ski hotel with an outdoor pool
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Queenstown Resort

Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, pool loungers
Aerial view
In-room safe, individually furnished, desk, blackout curtains
Property grounds
Reception

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
  • Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Room service
    Room service
  • Bar
    Bar
  • Gym
    Gym
The price is NZ$246
includes taxes & fees
13 Dec - 14 Dec

Explore the area

Map
Sainsbury Road, Queenstown, 9300
  • TSS Earnslaw Steamship
    4 min drive
  • Steamer Wharf
    4 min drive
  • Queenstown Beach
    8 min drive
  • Queenstown (ZQN-Queenstown Intl.)
    17 min drive

Room options

View all photos for Deluxe Room, 1 King Bed, Lake View

In-room safe, individually furnished, desk, blackout curtains

Deluxe Room, 1 King Bed, Lake View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Blackout curtains
  • 28 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Lake View

Room, 2 Queen Beds, Lake View

Room, 2 Queen Beds, Lake View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Blackout curtains
  • 28 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Lake View

Superior Room, 1 King Bed, Lake View

Superior Room, 1 King Bed, Lake View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Blackout curtains
  • 28 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, 2 Double Beds, Garden View

Double Room, 2 Double Beds, Garden View

Double Room, 2 Double Beds, Garden View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Queen Beds, Lake View

In-room safe, individually furnished, desk, blackout curtains

Superior Room, 2 Queen Beds, Lake View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LED TV
Blackout curtains
  • 29 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Property amenity
Heritage Queenstown
Pool
Hot tub
Free WiFi
Restaurant
4.5 out of 5, Wonderful, (1002)
The price is NZ$426
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Heritage Queenstown

About the area

Queenstown

A family-friendly stay in Queenstown awaits you at Mercure Queenstown Resort. You'll be 1.9 km (1.2 mi) from Lake Wakatipu and 2.5 km (1.6 mi) from Kiwi and Birdlife Park. Highlights at this ski hotel include 2 restaurants, an outdoor swimming pool and free self-parking. .The restaurant, South Eatery Restaurant, is open for dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, Hot tub, sauna and kids' swimming pool. 3272 square feet (304 square metres) of event facilities include 3 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also the convenience of a ski shuttle. .With a stay at this 4-property class Fernhill hotel, you'll be 2.6 km (1.6 mi) from Skyline Queenstown and 3.2 km (2 mi) from Queenstown Gardens.

What's nearby

  • Kiwi and Birdlife Park - 4 min drive - 2.5 km
  • Skyline Queenstown - 4 min drive - 2.6 km
  • Queenstown Gardens - 6 min drive - 3.4 km
  • Bob's Peak - 15 min drive - 5.0 km
  • Skyline Queenstown - 15 min drive - 5.0 km

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 17 min drive

Restaurants

  • ‪Fergburger - ‬4 min drive
  • ‪Skyline Gondola - ‬4 min drive
  • ‪Patagonia Chocolates - ‬4 min drive
  • ‪Smiths Craft Beer House - ‬3 min drive
  • ‪Mrs. Ferg Beach Street - ‬4 min drive

About this property

Mercure Queenstown Resort

Family-friendly ski hotel with an outdoor pool
After a day on the snow, enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor swimming pool. This mountain hotel's ski shuttle (surcharge) will get you to the slopes in no time. At the end of the day, order après-ski drinks at the hotel's bar.

There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. Public spaces have free WiFi. This eco-certified hotel also offers ski storage, a children's pool and a sauna. Self parking is free.

This 4-star Queenstown hotel is smoke free.

  • 148 guestrooms or units
  • 2 dining venues
  • 3272 sq ft of conference space
  • 304 sq. m of conference space
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Ski equipment storage
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
Mercure Queenstown Resort offers 148 accommodations with a safe and coffee/tea makers. Each accommodation is individually furnished. Guests can surf the web using complimentary wired Internet access.

Bathrooms include a shower, dressing gowns, slippers and complimentary toiletries. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Hindi, Japanese, Korean, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Ski shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: NZD 32 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Rises Restaurant
  • South Eatery Restaurant

Family friendly

  • Children's pool
  • Free cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • 3,272 square feet of conference space

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 65.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately NZD 32 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 65.0 per night
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Up to 2 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Mercure Queenstown
Mercure Queenstown Resort
Mercure Queenstown Queenstown
Mercure Resort Queenstown
Queenstown Mercure
Queenstown Mercure Resort
Mercure Hotel Queenstown
Mercure Resort Queenstown Hotel Queenstown
Mercure Queenstown Resort Hotel
Mercure Queenstown Resort Queenstown
Mercure Queenstown Resort Hotel Queenstown

Frequently asked questions

What is the cancellation policy at Mercure Queenstown Resort?

Mercure Queenstown Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Queenstown Resort?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Mercure Queenstown Resort on 13 Dec 2024 start from NZ$245.99, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Queenstown Resort?

Yep, Mercure Queenstown Resort has a free self car park.

Are there any beaches close to Mercure Queenstown Resort?

The closest beach to Mercure Queenstown Resort is Queenstown Beach (1.9 km).

Does Mercure Queenstown Resort have a pool?

Mercure Queenstown Resort has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 7:00 AM to 10:00 PM.

What luxury perks are available at Mercure Queenstown Resort?

Mercure Queenstown Resort features an outdoor pool, 1 hot tub and 2 restaurants.

Is Mercure Queenstown Resort family-friendly?

You bet! With amenities such as a children's pool and children's meals, as well as free infant beds in the guestrooms, it's no surprise that Mercure Queenstown Resort is a hit with families.

Does Mercure Queenstown Resort serve breakfast?

Yeah, buffet breakfast is on offer daily between 6:30 AM and 10 AM.

Is there a free airport shuttle available at Mercure Queenstown Resort?

No, Mercure Queenstown Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Mercure Queenstown Resort?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Mercure Queenstown Resort?

Check-in begins at 2 PM. Check-out time is 11 AM.

Are pets allowed at Mercure Queenstown Resort?

No, pets are not allowed.

Mercure Queenstown Resort Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 451 out of 1000 reviews" "
Rating 8 - Good. 361 out of 1000 reviews" "
Rating 6 - Okay. 129 out of 1000 reviews" "
Rating 4 - Poor. 41 out of 1000 reviews" "
Rating 2 - Terrible. 18 out of 1000 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hayleigh

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always opt to stay at Mercure due to the convenience of it. The buffet breakfast is overpriced for a small eater - paid $30 odd dollars for a piece of toast and drink. Otherwise can’t complain.
Stayed 4 nights in Aug 2024

8/10 Good

Craig

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the bar area and the buffet breakfast. Just far enough out of town to escape the hustle and bustle.
Stayed 7 nights in Aug 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

10/10 Excellent

Dev

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2024

10/10 Excellent

Pepi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Satinder

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Kara

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

8/10 Good

Arib

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property is dated and needs renovation. Our room had dirty carpets with spill marks. Staff was fantastic and check in was smooth. We found parking on all days we were there - free on site. Location was great, short drive from town centre. We booked double queen bed room with lake view and it had an amazing view and size.
Stayed 2 nights in Jul 2024

10/10 Excellent

Josephine

Stayed 4 nights in Jul 2024

6/10 Okay

Ranjit

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was good but there were no proper instructions regarding the use of things and at the end deducted unexpected money. Room was quite outdated especially the mat and the shower.
Stayed 3 nights in Jul 2024

10/10 Excellent

Mark

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best time staying here, very family friendly property and the staff were amazing! Great food options to accommodate everyone’s taste buds along with an outstanding breakfast buffet! We had such a great time here and would highly recommend to anybody coming to Queenstown.
Stayed 3 nights in Jul 2024

10/10 Excellent

Andrew, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Ke

Stayed 1 night in Jul 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

8/10 Good

Pichai

Stayed 3 nights in Jul 2024

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great views
Stayed 2 nights in Jul 2024

10/10 Excellent

Samitha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sublime view on luxury lake view hotel rooms
Great view.Friendly staff.Parking may not be sufficient in weekends.
Stayed 1 night in Jun 2024

10/10 Excellent

Boben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good accommodation with reasonable rate.
Stayed 2 nights in Jun 2024

10/10 Excellent

Preeti

Stayed 5 nights in Jun 2024

6/10 Okay

Ivan

Travelled with family and small children
Liked: Staff & service, amenities
Kind of pretty old property, not enough parking space. Insufficient gym equipment. The staff is very nice and helpful.
Stayed 3 nights in Jun 2024

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We regularly use Mercure and once again we were not let down, thank you.
Stayed 4 nights in Jun 2024

4/10 Poor

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities
first room i was put in it stinks of mould and carpet was wet second room had hand soap in the shower body wash compartment i got it in my eyes caused irritation all day i told the reception and not even a sorry from her ,well last time i stay there
Stayed 2 nights in Jun 2024

10/10 Excellent

Grant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location, staff great.
Stayed 2 nights in Jun 2024

8/10 Good

Virginia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lake view room, quite location. Limited transport but loads of parking in complex. Breakfast part of package and very busy on weekends. Staff friendly.
Stayed 1 night in Jun 2024

2/10 Terrible

Leisha

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Walked into dirty room, that even the guy who dropped our bags off was shocked and he had to be quickly vacuum it as said its was not ok at all. etc.. keys wouldnt work and wouldnt let us in so wated alot of our time and stress doing that with 6 kids and disabilities not ok. Was told by staff oh weve been busy so staff havnt been able to clean like we do...what the ?? Unacceptable! Slept ontop of beds as couldnt be sure that was even clean... yuck. As for keys locking us out. Making a disabled person have to walk 5 minutes or more and down elevators t to reception just to give us another faulty card. Absolute worst stay weve ever experienced and not worth even half what we paid for... tent would have been better.
Stayed 1 night in Jun 2024