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citizenM San Francisco Union Square

4.0 star property
Central hotel connected to a railway/underground station in San Francisco with a 24-hour fitness centre

Photo gallery for citizenM San Francisco Union Square

Room, 1 King Bed | City view
Building design
Bar (on property)
Exterior
Exterior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Free WiFi
  • Air conditioning
The current price is NZ$295
includes taxes & fees
9 May - 10 May

Explore the area

Map
72 Ellis Street, San Francisco, CA, 94102
  • Union Square
    ‪3 min walk‬
  • Moscone Convention Center
    ‪11 min walk‬
  • Oracle Park
    ‪3 min drive‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪30 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

Highlights

Air conditioning
Fridge
LED TV
Pillow-top bed
Premium bedding
Rainfall showerhead
Hydromassage showerhead
Eco-friendly toiletries
  • 14 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

San Francisco

CitizenM San Francisco Union Square puts you in the heart of San Francisco, connected to a railway/underground station and within just a 10-minute stroll of popular attractions like Union Square and San Francisco Museum of Modern Art. Highlights at this hotel include in-room free WiFi, iPads and LED TVs. .The hotel's restaurant is a nice spot to grab a bite. Business travellers can take advantage of a 24-hour business centre and coworking space. Added amenities include free Wi-Fi in public areas, a 24-hour gym and a coffee shop/cafe. Buffet breakfast is available daily between 6:00 AM and 11:00 AM. .Attractions within a 20-minute walk of this 4-property class Union Square hotel include Moscone Convention Center and Bill Graham Civic Auditorium.

What's nearby

  • Union Square - 3 min walk - 0.3 km
  • San Francisco Museum of Modern Art - 8 min walk - 0.7 km
  • Moscone Convention Center - 11 min walk - 1.0 km
  • Oracle Park - 3 min drive - 2.5 km
  • Lombard Street - 4 min drive - 2.8 km

Getting around

  • Market St & 4th St Stop - 2 min walk
  • San Francisco Station - 19 min walk
  • San Francisco International Airport (SFO) - 30 min drive

Restaurants

  • ‪Cable55 - ‬3 min walk
  • ‪Kin Khao - ‬3 min walk
  • ‪King Of Thai Noodle - ‬2 min walk
  • ‪Caffé Central - ‬2 min walk
  • ‪Burger King - ‬2 min walk

About this property

citizenM San Francisco Union Square

Central hotel connected to a railway/underground station in San Francisco with a 24-hour fitness centre
Along with a restaurant, there's a coffee shop/cafe on site. Public spaces have free WiFi and wired Internet. A 24-hour business centre and coworking spaces are available. A 24-hour fitness centre, multilingual staff, and coffee/tea in common area are also featured at the business-friendly citizenM San Francisco Union Square.

This 4-star San Francisco hotel is smoke free.

  • 1 building
  • 195 guestrooms or units
  • 9 levels
  • Built in 2021
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Television in lobby
  • Lift
  • No smoking on site
  • Water dispenser
  • Dining venue
CitizenM San Francisco Union Square offers 195 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. LED televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Housekeeping is provided on request.

Languages

English

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 22 per person
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • IPad
  • IPod dock
  • LED TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 22 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Discover, JCB International and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited. This property uses wind energy, plus eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

citizenM San Francisco Union Square Hotel
citizenM San Francisco Union Square San Francisco
citizenM San Francisco Union Square Hotel San Francisco

Frequently asked questions

What is the cancellation policy at citizenM San Francisco Union Square?

CitizenM San Francisco Union Square offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at citizenM San Francisco Union Square?

As of 23 Apr 2025, prices found for a 1-night stay for 2 adults at citizenM San Francisco Union Square on 9 May 2025 start from NZ$294.57, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to citizenM San Francisco Union Square?

The closest beach to citizenM San Francisco Union Square is Ocean Beach (9.4 km).

What makes citizenM San Francisco Union Square a romantic place to stay?

A bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at citizenM San Francisco Union Square.

Does citizenM San Francisco Union Square serve breakfast?

You bet, our guests give top marks to the buffet brekkie here! Offered daily from 6:00 AM to 11:00 AM, this is the perfect spot to fuel up for a big day full of adventure.

Is there a free airport shuttle available at citizenM San Francisco Union Square?

No, citizenM San Francisco Union Square does not offer an airport shuttle service.

Is there a bar or restaurant at citizenM San Francisco Union Square?

Yep, you can grab a meal at citizenM San Francisco Union Square's onsite restaurant.

What time are check-in & check-out at citizenM San Francisco Union Square?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at citizenM San Francisco Union Square?

No, only service animals are allowed.

citizenM San Francisco Union Square Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 978 out of 1224 reviews
Rating 8 - Good. 182 out of 1224 reviews
Rating 6 - Okay. 40 out of 1224 reviews
Rating 4 - Poor. 15 out of 1224 reviews
Rating 2 - Terrible. 9 out of 1224 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying at the citizenM. We are here on vacation but had to work for a few hours every morning and the Wi-Fi in the lobby was reliable and fast. Breakfast was also awesome! Better than the breakfast we had when we went to a restaurant. All the staff were welcoming, so helpful, and did a great job at making us smile. Rooms are perfect, are on the smaller side but have black out blinds, great lighting, and lots of plugs for charging. We hope to return!
Stayed 3 nights in Jan 2025

10/10 Excellent

Liara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Devinne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Jan 2025

10/10 Excellent

Radha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the style and cleanliness of the property and hotel room.
Stayed 1 night in Dec 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gem of a Bourique Hotel Brand

We did not know about this brand. But this was such a gem of a boutique hotel—our room was small but AWESOME in every way; from bed to shower to connectivity—that we became members and will stay here again (in April) and in any other city we can find one!
Stayed 1 night in Jan 2025

10/10 Excellent

Tan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice place to stay

Great place to stay for 1. For 2 is abit squeezy. Location is excellent. Cable car station in powell is super near.
Stayed 2 nights in Jan 2025

6/10 Okay

Charles

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Danielle, Washington

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at the citizenM! A darling little jewel box steps away from shops and restaurants and easy walk to Moscone conference center and other conference hotels. Staff was especially friendly and helpful -- kudos! The comfortably appointed lounge space is a nice alternative to the room -- which, though small, is thoughtfully designed. The one thing that I would draw to the management's attention: the bath towels. The word that comes to mind is "crispy" -- they were rather thin and rough (particularly by comparison with very comfy and soft bed linens). I might not even have mentioned it except that there's a large mirror in the lobby area that promises fluffy towels! I'll be back, though.
Stayed 4 nights in Jan 2025

8/10 Good

Rikesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value option in San Francisco

The room itself is extremely small with very little room to place luggage, but suited our needs for a short stop in San Francisco. The location is reasonable and it was one of the better value hotels in a very expensive city.
Stayed 2 nights in Oct 2024

10/10 Excellent

Victoria

Stayed 1 night in Jan 2025

8/10 Good

Brian

Business traveller
Liked: Property conditions & facilities
Pretty good
Stayed 4 nights in Jan 2025

10/10 Excellent

Joel

Stayed 1 night in Dec 2024

10/10 Excellent

Oswaldo Ceballos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel. The room is small but well designed. Blackout blinds were awesome for sleeping in. The area is convenient and maybe the best in downtown.
Stayed 2 nights in Dec 2024

8/10 Good

Laina

Stayed 6 nights in Dec 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Tamami

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Cemile

Liked: Cleanliness, staff & service, property conditions & facilities
The location is convenient. The hotel and the room are clean. The mattress is very comfortable. The room is very small but the design makes it comfortable enough for a solo traveler.
Stayed 6 nights in Jan 2025

8/10 Good

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Claude

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
liked everything especially the staff.
Stayed 3 nights in Dec 2024

10/10 Excellent

Chryseis Chloe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Stay! Rating: 5/5 We had an amazing stay at this hotel! The staff were incredibly friendly and welcoming, making us feel right at home. Our room was unique and stylish, adding to the hotel's charm. The location, although initially a concern (with what we heard about the homelessness), proved to be perfectly fine. We felt safe and aware of our surroundings at all times. Plus, being within walking distance to shops, restaurants, and great food spots was a definite bonus! Overall, we thoroughly enjoyed our stay and would definitely return. Highly recommended!
Stayed 3 nights in Jan 2025

10/10 Excellent

Ludin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

amazing!

This was our first time in SF and staying at a Citizen, we loved both. CitizenM has a supper warm welcoming feeling. customer service is amazing from door mas to bartenders to cleaning staff. will definitely stay here again. Location was a huge plus!
Stayed 3 nights in Jan 2025

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very cute. The room was small but extremely modern and clean. Perfect for a quick overnight stay.
Stayed 1 night in Jan 2025

10/10 Excellent

Euan

Stayed 2 nights in Dec 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is very convenient. The ipad controlled room environment is awesome especially to set the light hue
Stayed 12 nights in Dec 2024