2/10 Terrible
Bernadina
16 Mar 2025
An absolute disaster.
Upon checkin (4 ppl) we were upgraded to a room that didn’t have beds for our children, and a leaking and dripping ceiling.
It took too long to get another room, which was the standard room we booked in the first place.
There was an annoying tapping sound in our room which went all night and we couldn’t find the source of the noise.
The QR code to order room service would not let us complete the order, numerous times.
Calls to the reception would go unanswered so I had to call the hotel from my mobile. The room service number would not answer.
There was a large crawling insect in the pastry area at breakfast.
The staff at reception were unfriendly and slow to respond.
One of the worst hotel experiences ever.
Bernadina
Stayed 1 night in Mar 2025