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Grand Hyatt Tokyo

5.0 star property
Luxury Tokyo hotel connected to a shopping centre, steps from Roppongi Hills
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Hyatt Tokyo

Lobby
Front of property
7 restaurants, breakfast served
Chapel
3 bars/lounges

Reviews

9.2 out of 10

Wonderful

Guests liked:

Friendly staff

Popular amenities

  • Pool
    Pool
  • Hot tub
    Hot tub
  • Bar
    Bar
  • Air conditioning
    Air conditioning
  • Room service
    Room service
  • Spa
    Spa
The price is NZ$859
includes taxes & fees
5 Dec - 6 Dec

Explore the area

Map
6-10-3 Roppongi, Minato-Ku, Tokyo, Tokyo-to, 160-0032
  • Roppongi Hills
    1 min walk
  • Tokyo City View and Sky Deck
    3 min walk
  • Mori Art Museum
    4 min walk
  • Tokyo (HND-Haneda)
    28 min drive

Room options

View all photos for Deluxe Room, 2 Single Beds (Club Access)

Deluxe Room, 2 Single Beds (Club Access)

Deluxe Room, 2 Single Beds (Club Access)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 55 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Room, 2 Single Beds

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, 2 Single Beds

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow menu
Down duvet
Pillow-top bed
  • 42 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Club Room, 2 Single Beds

Club Room, 2 Single Beds

Club Room, 2 Single Beds

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow menu
Down duvet
Pillow-top bed
  • 42 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Club Room, 1 King Bed

Club Room, 1 King Bed

Club Room, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow menu
Down duvet
Pillow-top bed
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Single Beds, City View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, 2 Single Beds, City View

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow menu
Down duvet
Pillow-top bed
  • 42 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 King Bed, City View

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, City View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 55 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 55 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Single Beds (Diplomat)

Suite, 2 Single Beds (Diplomat)

Suite, 2 Single Beds (Diplomat)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 100 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Grand Suite, 1 King Bed (Executive)

Grand Suite, 1 King Bed (Executive)

Grand Suite, 1 King Bed (Executive)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 100 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed (Premium)

Club Room, 1 King Bed (Premium)

Club Room, 1 King Bed (Premium)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Diplomat)

Suite, 1 King Bed (Diplomat)

Suite, 1 King Bed (Diplomat)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 100 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed

Grand Suite, 1 King Bed

Grand Suite, 1 King Bed

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 85 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow menu
Down duvet
Pillow-top bed
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Chariman)

Suite (Chariman)

Suite (Chariman)

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillow-top bed
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Ambassador)

Suite (Ambassador)

Suite (Ambassador)

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillow-top bed
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds (Club Access)

Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Premium Room, 2 Queen Beds (Club Access)

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillow-top bed
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Pillow-top bed
  • Sleeps 4
  • 2 King Beds

Similar properties

Exterior

The Prince Park Tower Tokyo - Preferred Hotels & Resorts, LVX Collection

Spa
Free WiFi
Restaurant
Air conditioning
4.7 out of 5, Exceptional, (1009)
The price is NZ$571
for 1 night
includes taxes & fees
8 Dec - 9 Dec
The Prince Park Tower Tokyo - Preferred Hotels & Resorts, LVX Collection

About the area

Tokyo

Grand Hyatt Tokyo puts you in the heart of Tokyo, connected to a shopping centre and within steps of Mori Art Museum and Tokyo City View and Sky Deck. Highlights at this luxury hotel include 7 restaurants, 3 bars/lounges and a full-service spa. .A day of pampering can include Swedish massages, hydrotherapy and mani/pedis along with access to the sauna and hot tub. The restaurant, Fiorentina, is open for breakfast, lunch and dinner. Enjoy the indoor swimming pool, gym, Hot tub and sauna. 30138 square feet (2800 square metres) of event facilities include 16 meeting rooms and conference space, and other business amenities include a business centre and limo/town car service. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Full breakfast is available daily between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle. .Sights within a 10-minute walk of this 5-property class Minato hotel include Roppongi Hills and Tokyo Midtown.

What's nearby

  • Roppongi Hills - 1 min walk - 0.1 km
  • Tokyo City View and Sky Deck - 3 min walk - 0.3 km
  • Tokyo Midtown - 8 min walk - 0.7 km
  • Tokyo Tower - 2 min drive - 2.2 km
  • Shibuya Crossing - 3 min drive - 3.0 km

Getting around

  • Ebisu Station - 4 min drive
  • Roppongi Station - 7 min walk
  • Tokyo (HND-Haneda) - 28 min drive

Restaurants

  • ‪旬房 - ‬2 min walk
  • ‪オーク ドア - ‬1 min walk
  • ‪グランド クラブ ラウンジ - ‬1 min walk
  • ‪けやき坂 - ‬2 min walk
  • ‪フレンチ キッチン - ‬2 min walk

About this property

Grand Hyatt Tokyo

Luxury Tokyo hotel connected to a shopping centre, steps from Roppongi Hills
Grand Hyatt Tokyo offers its guests a full-service spa, an indoor pool, and Access to hot tub. There are 7 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 3 bars/lounges. A computer station is on site and WiFi is free in public spaces.

A business centre, 16 meeting rooms, and limo/town car service are available. Event space at this hotel measures 30138 square feet (2800 square metres) and includes conference space. A fitness centre, a sauna, and a terrace are also featured at the luxury Grand Hyatt Tokyo. An airport shuttle at scheduled times is available for a fee. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Tokyo hotel.

  • 1 building
  • 387 guestrooms or units
  • 21 levels
  • 7 dining venues
  • 3 bars or lounges
  • 30138 sq ft of conference space
  • 2800 sq. m of conference space
  • Built in 2003
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
Grand Hyatt Tokyo offers 387 accommodations with DVD players and minibars. Pillowtop beds feature Frette Italian sheets, down duvets and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with digital channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and complimentary bottles of water. In-room massages, hypo-allergenic bedding and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 8 treatment rooms. Services include Swedish massages, facials, body wraps and body scrubs. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.

Languages

Chinese (Mandarin), English, French, German, Japanese, Korean, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 8:30 AM to 8:30 PM at scheduled times
  • Limo/town car service
  • Valet parking on site (JPY 6,000 per night)

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: JPY 5,945 per person
  • 3 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Chinaroom
  • Fiorentina
  • Keyakizaka
  • Shunbou
  • The French Kitchen

Family friendly

  • DVD player
  • Free cot
  • In-room babysitting
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 16 meeting rooms
  • 30,138 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 21 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2003
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels
  • CD player
  • DVD player

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 20

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately JPY 5945 per person
  • Airport shuttle fee: JPY 1150 per person (one-way)
  • Airport shuttle fee per child: JPY 580
  • Valet parking fee: JPY 6000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Eurocard and cash.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Grand Hyatt Tokyo
Grand Hyatt Tokyo Hotel
Hyatt Tokyo Grand
Tokyo Grand Hyatt
Grand Hyatt Hotel Tokyo
Grand Hyatt Minato
Grand Hyatt Tokyo Hotel Minato
Grand Hyatt Tokyo Japan
Hyatt Tokyo
Minato Hyatt
Grand Hyatt Tokyo Hotel
Grand Hyatt Tokyo Tokyo
Grand Hyatt Tokyo Hotel Tokyo

Frequently asked questions

What is the cancellation policy at Grand Hyatt Tokyo?

Grand Hyatt Tokyo offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Hyatt Tokyo?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at Grand Hyatt Tokyo on 5 Dec 2024 start from NZ$858.53, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Hyatt Tokyo?

Yep, Grand Hyatt Tokyo has valet parking for JPY 6000 per night.

Are there any beaches close to Grand Hyatt Tokyo?

The closest beach to Grand Hyatt Tokyo is Odaiba Beach Park (5.5 km).

Is there a spa on site at Grand Hyatt Tokyo?

Yep, there is an onsite spa at Grand Hyatt Tokyo. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Grand Hyatt Tokyo have a pool?

Grand Hyatt Tokyo has an indoor pool.

What luxury perks are available at Grand Hyatt Tokyo?

Grand Hyatt Tokyo features a full-service spa, an indoor pool and 7 restaurants. All guestrooms come with Frette Italian sheets, deep soaking tubs and pillowtop beds.

What makes Grand Hyatt Tokyo a romantic place to stay?

1 hot tub, plus deep-soaking baths in the guestrooms, help set the scene for a romantic weekend at Grand Hyatt Tokyo.

Is Grand Hyatt Tokyo family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Grand Hyatt Tokyo is a hit with families.

Are there hot tubs in the rooms at Grand Hyatt Tokyo?

No, but there are deep-soaking baths in the guestrooms.

Does Grand Hyatt Tokyo serve breakfast?

Yep, full brekkie is served daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Grand Hyatt Tokyo?

No, but there's an airport shuttle that runs from 8:30 AM - 8:30 PM at scheduled times for a fee.

Is there a bar or restaurant at Grand Hyatt Tokyo?

Yep, you can grab a meal at Grand Hyatt Tokyo's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Grand Hyatt Tokyo?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Hyatt Tokyo?

No, pets are not allowed.

Grand Hyatt Tokyo Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 578 out of 818 reviews" "
Rating 8 - Good. 179 out of 818 reviews" "
Rating 6 - Okay. 32 out of 818 reviews" "
Rating 4 - Poor. 15 out of 818 reviews" "
Rating 2 - Terrible. 14 out of 818 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kwan

Liked: Amenities
Excellent
Stayed 1 night in Aug 2024

8/10 Good

Vinay

Liked: Cleanliness, staff & service
Overpriced for what it is. Way overpriced.
Stayed 4 nights in Jul 2024

6/10 Okay

Spencer

Stayed 3 nights in Jul 2024

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I do not typically stay at five star hotels so my basis of comparison is limited. That being said we loved the hotel, beautiful view from our room, beautiful room, service was impeccable. Definitely recommend.
Stayed 2 nights in Jul 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great hotel and located in a nice central area.
Stayed 5 nights in Jul 2024

10/10 Excellent

Sabelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional service
Stayed 5 nights in Jul 2024

10/10 Excellent

ANTHONY

Travelled with partner
Will stay again
Stayed 7 nights in Jul 2024

10/10 Excellent

Didier

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 5 nights in Jul 2024

10/10 Excellent

Christopher

Great.
Stayed 4 nights in Jul 2024

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Tokyo
I highly recommend the Grand Hyatt Tokyo. The room was great with plenty of space and top notch bath area. Room service and reception staff were exceptional.
Stayed 2 nights in Jun 2024

10/10 Excellent

Branimir, Campbell

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful
Stayed 5 nights in Jul 2024

10/10 Excellent

Heidi

Stayed 2 nights in Jun 2024

10/10 Excellent

Shihchung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and services
Stayed 4 nights in Jun 2024

10/10 Excellent

Eric Harris

Stayed 7 nights in May 2024

2/10 Terrible

Alex

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible stay
Stayed 1 night in Jun 2024

4/10 Poor

Sonya

Travelled with partner
Customer service poor
Stayed 3 nights in May 2024

10/10 Excellent

Myla

Stayed 4 nights in May 2024

10/10 Excellent

Charles, New York

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and great service!
Stayed 9 nights in Mar 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of our best hotel stays ever.
This was one of our best hotel stays ever. The staff were the nicest people I have ever met in hospitality, the room was spotless and full of awesome tech, the bed was very comfortable, the views were amazing, and the location was perfect. If you are going to Tokyo and want to splurge a little, please stay here. I will miss this place dearly when we leave.
Stayed 4 nights in Apr 2024

8/10 Good

Perry Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 3 nights in Apr 2024

10/10 Excellent

Srinivas Jaideep

Stayed 3 nights in Apr 2024

10/10 Excellent

Sherri, Chino Hills

Stayed 1 night in Apr 2024

8/10 Good

Asako

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Karolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 night stay
The service was wonderful. Hotel is convenient to train and shopping/restaurants right next door. Stayed 5 nights at the end if a 5 week trip. Room was a bit small, and bed was a bit hard, pillows were thin (needed to have more brought to the room). We were told we would get ice with turndown service, but that never happened and we had to call down every night to have it delivered. Noisy hallway but that was due to rude customers, not the hotel.
Stayed 6 nights in Mar 2024

8/10 Good

Bussaraporn, LaJolla

Stayed 4 nights in Mar 2024