Grand Prince Hotel Shin Takanawa

5.0 star property
Luxury Tokyo hotel in Minato with 2 restaurants
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Grand Prince Hotel Shin Takanawa

2 restaurants, breakfast, lunch, dinner served; Chinese cuisine
Seasonal outdoor pool
Garden
View from property
Lobby

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Air conditioning
    Air conditioning
  • Housekeeping
    Housekeeping
  • Gym
    Gym
  • Free WiFi
    Free WiFi
The price is NZ$318
includes taxes & fees
17 Nov - 18 Nov

Explore the area

Map
3-13-1 Takanawa Minato, Tokyo, Tokyo, 108-8612
  • Meiji Gakuin University
    10 min walk
  • Happoen Garden
    17 min walk
  • Sengakuji Temple
    19 min walk
  • Tokyo (HND-Haneda)
    24 min drive

Room options

[Club Floor] Club Corner King, Tokyo Tower View with Lounge Access, Non Smoking

Highlights

Balcony
Air conditioning
Heating
Club Lounge
Free cots/infant beds
Fridge
TV
Down duvet
  • 38.6 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Standard Twin Room, Non Smoking

Highlights

Balcony
Air conditioning
Heating
Free cots/infant beds
Fridge
TV
Down duvet
Blackout curtains
  • 29.9 sq m
  • Sleeps 4
  • 2 Single Beds

Executive Club Suite King Connecting Room with Lounge Access, Non-Smoking

Highlights

Balcony
Air conditioning
Heating
Executive Lounge
Free cots/infant beds
Fridge
TV
Separate bedroom
  • 120.2 sq m
  • Sleeps 2
  • 1 King Bed

Standard Corner Twin Room, Non Smoking

Highlights

Balcony
Air conditioning
Heating
Free cots/infant beds
Fridge
TV
Down duvet
Blackout curtains
  • 38.6 sq m
  • Sleeps 5
  • 2 Single Beds and 3 Single Sofa Beds

Superior Precious Twin Room, Non Smoking

Highlights

Balcony
Air conditioning
Heating
Free cots/infant beds
Fridge
TV
Down duvet
Blackout curtains
  • 29.9 sq m
  • Sleeps 4
  • 2 Single Beds

[Club Floor] Club Suite Twin with Lounge Access, Non Smoking

Highlights

Balcony
Air conditioning
Heating
Club Lounge
Free cots/infant beds
Fridge
TV
Down duvet
  • 67.0 sq m
  • Sleeps 2
  • 1 Single Bed

[Club Floor] Club Junior Suite Twin, Tokyo Tower View with Lounge Access, Non Smoking

Highlights

Balcony
Air conditioning
Heating
Club Lounge
Free cots/infant beds
Fridge
TV
Down duvet
  • 60.1 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

Superior Precious Triple Room, Non Smoking

Highlights

Balcony
Air conditioning
Heating
Fridge
TV
Blackout curtains
Down duvet
Toilet with electronic bidet
  • 29.9 sq m
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed

Standard Triple Room, Non Smoking

Highlights

Balcony
Air conditioning
Heating
Fridge
TV
Blackout curtains
Down duvet
Toilet with electronic bidet
  • 29.9 sq m
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed

Superior Precious Corner Twin Room, Non Smoking

Highlights

Balcony
Air conditioning
Heating
Free cots/infant beds
Fridge
TV
Down duvet
Blackout curtains
  • 38.6 sq m
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed

[Club Floor] Club Corner King Room with Lounge Access, Non Smoking

Highlights

Balcony
Air conditioning
Heating
Club Lounge
Free cots/infant beds
Fridge
TV
Down duvet
  • 38.6 sq m
  • Sleeps 2
  • 1 King Bed

Superior Corner Twin Room, Non Smoking

Highlights

Balcony
Air conditioning
Heating
Free cots/infant beds
Fridge
TV
Down duvet
Blackout curtains
  • 38.6 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

Superior Corner King Room, Non Smoking

Highlights

Balcony
Air conditioning
Heating
Free cots/infant beds
Fridge
TV
Down duvet
Blackout curtains
  • 38.6 sq m
  • Sleeps 3
  • 1 King Bed

Club King Room with Lounge Access (Non-Smoking) 

Highlights

Balcony
Air conditioning
Heating
Club Lounge
Free cots/infant beds
Fridge
TV
Down duvet
  • 29.9 sq m
  • Sleeps 2
  • 1 King Bed

Superior Twin Room, Non Smoking

Highlights

Balcony
Air conditioning
Heating
Free cots/infant beds
Fridge
TV
Down duvet
Blackout curtains
  • 29.9 sq m
  • Sleeps 4
  • 2 Single Beds

Executive Club Suite King Room with Lounge Access, Non-Smoking

Highlights

Balcony
Air conditioning
Heating
Club Lounge
Free cots/infant beds
Fridge
TV
Separate bedroom
  • 120.2 sq m
  • Sleeps 2
  • 1 King Bed

[Tokyo Tower View] Superior King Room, Non Smoking

Highlights

Balcony
Air conditioning
Heating
Free cots/infant beds
Fridge
TV
Down duvet
Blackout curtains
  • 29.9 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

[Tokyo Tower View] Superior Corner King Room, Non Smoking

Highlights

Balcony
Air conditioning
Heating
Free cots/infant beds
Fridge
TV
Down duvet
Blackout curtains
  • 38.6 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

[Club Floor] Club King, Tokyo Tower View with Lounge Access, Non Smoking

Highlights

Balcony
Air conditioning
Heating
Club Lounge
Free cots/infant beds
Fridge
TV
Down duvet
  • 29.9 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Standard Fourth Room, Non Smoking

Highlights

Balcony
Air conditioning
Heating
Fridge
TV
Blackout curtains
Down duvet
Toilet with electronic bidet
  • 38.6 sq m
  • Sleeps 6
  • 2 Single Beds and 2 Single Sofa Beds

Club Twin Room with Lounge Access (Non-Smoking) 

Highlights

Balcony
Air conditioning
Heating
Club Lounge
Free cots/infant beds
Fridge
TV
Down duvet
  • 29.9 sq m
  • Sleeps 2
  • 2 Single Beds

Superior King Room, Non Smoking

Highlights

Balcony
Air conditioning
Heating
Free cots/infant beds
Fridge
TV
Down duvet
Blackout curtains
  • 29.9 sq m
  • Sleeps 3
  • 1 King Bed

Club King Junior Suite with Lounge Access (Non-Smoking) 

Highlights

Balcony
Air conditioning
Heating
Club Lounge
Free cots/infant beds
Fridge
TV
Down duvet
  • 60.1 sq m
  • Sleeps 2
  • 1 King Bed

Superior Triple Room, Non Smoking

Highlights

Balcony
Air conditioning
Heating
Fridge
TV
Blackout curtains
Down duvet
Toilet with electronic bidet
  • 29.9 sq m
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed

Club Twin Junior Suite with Lounge Access (Non-Smoking) 

Highlights

Balcony
Air conditioning
Heating
Club Lounge
Free cots/infant beds
Fridge
TV
Down duvet
  • 60.1 sq m
  • Sleeps 2
  • 2 Single Beds

[Tokyo Tower View] Superior Twin Room, Non Smoking

Highlights

Balcony
Air conditioning
Heating
Free cots/infant beds
Fridge
TV
Down duvet
Blackout curtains
  • 29.9 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

Superior Double - Smoking

  • Sleeps 2

Twin - Non-Smoking

  • Sleeps 2

Twin - Smoking

  • Sleeps 2

Stateroom, Suite, Annex Double - Non-Smoking

  • Sleeps 2

Superior Double - Non-Smoking

  • Sleeps 2

Superior Twin - Non-Smoking

  • Sleeps 3

Superior Triple - Non-Smoking

  • Sleeps 3

Double - Non-Smoking

  • Sleeps 2

Stateroom, Suite, Annex Twin - Smoking

  • Sleeps 2

Triple - Non-Smoking

  • Sleeps 3

Stateroom, Suite, Annex Twin - Non-Smoking

  • Sleeps 2

Superior Triple - Smoking

  • Sleeps 3

4Beds - Non-Smoking

  • Sleeps 4

Superior Twin - Smoking

  • Sleeps 2

Stateroom, Suite, Annex Double - Smoking

  • Sleeps 2

Superior Double - Smoking

  • Sleeps 2

Twin - Non-Smoking

  • Sleeps 2

Stateroom, Suite, Annex Double - Non-Smoking

  • Sleeps 2

Superior Twin - Non-Smoking

  • Sleeps 2

Superior Double - Non-Smoking

  • Sleeps 2

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About the area

Tokyo

A luxury stay in the heart of Tokyo awaits you at Grand Prince Hotel Shin Takanawa. You'll be 4 km (2.5 mi) from Tokyo Tower and 5.8 km (3.6 mi) from Shibuya Crossing. Highlights at this hotel include in-room free WiFi, free high-speed Internet and balconies. .The restaurant, Koki-Den, serves Chinese cuisine and is open for lunch and dinner. ASAMA is the hotel's own bar, serving drinks along with dinner and light fare. Enjoy the 24-hour gym and seasonal outdoor swimming pool. Other amenities include 2 restaurants, 2 coffee shops/cafes and free Wi-Fi in public areas. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also the convenience of self parking. .Places within a 15-minute drive of this 5-property class Minato hotel include Tokyo Imperial Palace and Ueno Park.

What's nearby

  • Roppongi Hills - 4 min drive
  • Tokyo Tower - 5 min drive
  • Tokyo Imperial Palace - 7 min drive
  • Shibuya Crossing - 7 min drive
  • Meiji Jingu Shrine - 12 min drive

Getting around

  • Takanawadai Station - 5 min walk
  • Shinagawa Station - 7 min walk
  • Tokyo (HND-Haneda) - 24 min drive

Restaurants

  • ‪あきた美彩館ダイニング - ‬5 min walk
  • ‪Executive Lounge - ‬6 min walk
  • ‪Grand Prince Hotel Takanawa - ‬5 min walk
  • ‪Aux Bacchanales Takanawa - ‬4 min walk
  • ‪Outback Steakhouse - ‬4 min walk

About this property

Grand Prince Hotel Shin Takanawa

Luxury Tokyo hotel in Minato with 2 restaurants
Grand Prince Hotel Shin Takanawa offers its guests a 24-hour fitness centre and a seasonal outdoor pool. There are 2 restaurants and 2 coffee shops/cafes, as well as a nearby corner/local shop. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

You'll find a business centre on site. Event space at this hotel measures 25801 square feet (2397 square metres) and includes conference space. Spa services, multilingual staff, and gift shops/newsstands are also featured at the luxury Grand Prince Hotel Shin Takanawa. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star Tokyo hotel.

  • 908 guestrooms or units
  • 2 dining venues
  • 2 coffee shops
  • 25801 sq ft of conference space
  • 2397 sq. m of conference space
  • Built in 1982
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • Gift shop
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
Grand Prince Hotel Shin Takanawa offers 908 air-conditioned accommodations with a safe and complimentary slippers. Rooms open to balconies. Beds feature down duvets. Televisions come with digital channels.

Bathrooms include a combined bath/shower unit, toilets with an electronic bidet, complimentary toiletries and hairdryers. This Tokyo hotel provides complimentary wired and wireless Internet access. Housekeeping is offered on a daily basis and in-room massages can be requested.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (JPY 1,500 per night; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 4,520 for adults and JPY 2,373 for children
  • 2 coffee shops/cafes
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • ASAMA
  • Koki-Den
  • Lounge Momiji
  • Shimizu
  • SLOPE SIDE DINER ZAKURO

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 25,801 square feet of conference space
  • Business centre

Outdoors

  • Garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Ballroom
  • Banquet hall
  • Built in 1982
  • Designated smoking areas
  • Local artist showcase
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch TV with digital channels

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Electrical adapters
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Breakfast is not included in the breakfast rate plans for children ages 0-5, and can be requested on-site for the listed child breakfast fee.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 2 September to 19 July:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 4520 for adults and from JPY 2373 for children
  • Self-parking fee: JPY 1500 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Pool fee: JPY 9000 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • The seasonal pool will open on 20 July and close on 01 September.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Grand Prince Hotel New Takanawa
Grand Prince Hotel New Takanawa Tokyo
Grand Prince New Hotel Takanawa
Grand Prince New Takanawa
Grand Prince New Takanawa Hotel
Grand Prince New Takanawa Tokyo
Hotel Prince Takanawa
New Takanawa Prince
Prince New Takanawa Hotel
Takanawa Prince
Grand Prince Hotel New Takanawa Tokyo, Japan
Prince Shin Takanawa Tokyo
Grand Prince Hotel New Takanawa
Grand Prince Hotel Shin Takanawa Hotel
Grand Prince Hotel Shin Takanawa Tokyo
Grand Prince Hotel Shin Takanawa Hotel Tokyo

Frequently asked questions

What is the cancellation policy at Grand Prince Hotel Shin Takanawa?

Grand Prince Hotel Shin Takanawa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Prince Hotel Shin Takanawa?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at Grand Prince Hotel Shin Takanawa on 17 Nov 2024 start from NZ$317.99, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Prince Hotel Shin Takanawa?

Yep, Grand Prince Hotel Shin Takanawa has a self car park with in/out privileges for JPY 1500 per night.

Are there any beaches close to Grand Prince Hotel Shin Takanawa?

The closest beach to Grand Prince Hotel Shin Takanawa is Odaiba Beach Park (4 km).

Is there a spa on site at Grand Prince Hotel Shin Takanawa?

There's no onsite spa, but this property does offer services like massages.

Does Grand Prince Hotel Shin Takanawa have a pool?

Grand Prince Hotel Shin Takanawa has a seasonal outdoor pool. The pool is open from July 20 to September 01.

What makes Grand Prince Hotel Shin Takanawa a romantic place to stay?

A lounge bar, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Grand Prince Hotel Shin Takanawa.

Does Grand Prince Hotel Shin Takanawa serve breakfast?

Yep, buffet breakfast is offered daily from 6:30 AM to 10:00 AM.

Is there a free airport shuttle available at Grand Prince Hotel Shin Takanawa?

No, Grand Prince Hotel Shin Takanawa does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Prince Hotel Shin Takanawa?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Prince Hotel Shin Takanawa?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Grand Prince Hotel Shin Takanawa?

No, only service animals are allowed.

Grand Prince Hotel Shin Takanawa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 545 out of 1000 reviews" "
Rating 8 - Good. 270 out of 1000 reviews" "
Rating 6 - Okay. 124 out of 1000 reviews" "
Rating 4 - Poor. 34 out of 1000 reviews" "
Rating 2 - Terrible. 27 out of 1000 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Narelle

Stayed 4 nights in Sep 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

6/10 Okay

Jonathan

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Lobby was grand and opulent but that where this property falls short rooms were old, furniture was not is great shape with stain on the chairs. Dust in the corner and the bed box spring was torn and ripped. Bathroom was dark and dingy. Fell far short of the “Shin” name meaning new in Japanese.
Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel - Great Locatiom
Great location near Shinagawa train station so easy to get around. Area where the hotel is is very quiet and not lots going on however the closeness to Shinagawa train station makes it a great location
Stayed 6 nights in Jul 2024

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Excellent hotel
Very nice clean hotel very close to Shinagawa train station highly recommend.
Stayed 10 nights in Jul 2024

6/10 Okay

Alexandra

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
We booked this hotel specifically because it had a swimming pool. However, the hotel does not make it clear that access to the pool is heavily restricted to between 10am-5pm AND they charge an extortionate fee for both adults and children (7.5-9k Yen each)…sun beds are also another 3M Yen each. The total cost for a family of 4 would be £120!! In terms of location though, it’s well located, close to Shinagawa station, so getting around Tokyo from there is super easy. Similarly, the shopping area around the hotel in Takanawa is very good - loads of good restaurants, great food and kid friendly.
Stayed 7 nights in Jul 2024

10/10 Excellent

James, Sammamish

Liked: Cleanliness, amenities
Amazing inner court and Japanese garden. 500 years of history right out of the lobby!
Stayed 2 nights in Jul 2024

8/10 Good

Kwok Ho Michael

Stayed 5 nights in Jul 2024

8/10 Good

Shizue

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel’s facilities are old, but I think they are well-maintained and clean. Despite being conveniently located just a 5-minute walk from Shinagawa Station, it is in a quiet and calm environment. The staff were also pleasant.
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Jamie

Stayed 4 nights in Jul 2024

8/10 Good

TEH

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Jasmine

Stayed 4 nights in Jul 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members were very hospitable.
Stayed 9 nights in Jul 2024

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient as close to Shinagawa station so good for transport including Narita express. Hotel has a lovely Japanese garden which was peaceful. Kids were able to feed the carp. Family room was a good size for Tokyo. Hotel had a 7-11 in basement which was handy.
Stayed 3 nights in Jul 2024

6/10 Okay

wei, Honolulu

Travelled with family
Liked: Cleanliness, staff & service
The bathroom is small, old-fashioned. You have to stand in the tub when showering. It takes a long walking to the Shinagawa station and you have to walk back and forth everyday to get to the town. The garden is pretty.
Stayed 3 nights in Jul 2024

10/10 Excellent

KA KI

Stayed 1 night in Jul 2024

10/10 Excellent

Amy

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Travelled with our 2 y/o and this was perfect for us. The attached garden was an easy and fun exploration for us (especially when it was so hot!) The 7-eleven downstairs was great for snacks and quick meals. The room was spacious and the hotel is beautiful. We were able to leave our luggage before and after our check-in/out so we could explore the city. The only note is that when we checked in our bathroom smelled like the toilet hadn’t been cleaned properly. We checked in late so couldn’t deal with it until the next day. The came and gave it a deep clean and the smell went away. They were also extremely apologetic. Would happily stay again. Great location and short walk to the train.
Stayed 3 nights in Jul 2024

8/10 Good

Tamara, Winnipeg

Stayed 3 nights in Jul 2024

4/10 Poor

Valerie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Not close to JR lines
I booked this hotel for the onsen and swimming pool. Unfortunately, the pool did not open until the day before we departed. There was a fee to use the pool about $30+ depending on the time. You also have to reserve a time a lot to swim. It was crazy who charges to use hotel pool for guests???? We will definitely not stay there again. It is also far from the JR lines. Lucky we stayed there at the beginning of our trip and still had the strength the walk uphill to the hotel took about 13 mins.
Stayed 5 nights in Jul 2024

6/10 Okay

King Him Clarence

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is old and dusty. The hotel room carpet is full of dust and the washroom found a lot of mole. My family and I are really disappointed in this decision for staying 5 nights in this hotel.
Stayed 5 nights in Jul 2024

10/10 Excellent

Jorge

Stayed 3 nights in May 2024

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. The staff were so kind sand helpful. The garden in the grounds is absolutely beautiful, so quiet ansd serene, we enjoyed taking a cold drink to enjoy a short stroll around. Our room was larger than we expected, especially considering that there were 4 beds, we didnt spend much time in there so had no problems Great location so we could easily access all the train lines. There is a short walk up a hill from the station but it is completely manageable even in the hot temperatures. Several restaurant options in the area, we took advantage of several and then came back to 7-11 to buy dessert treats (the frozen creme brulee is AMAZING)
Stayed 7 nights in Jul 2024

4/10 Poor

Meng Li

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024