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Grand Prince Hotel Takanawa

5.0 star property
Luxury Tokyo hotel in Minato with 3 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Prince Hotel Takanawa

View from property
Japanese garden
Japanese garden
Japanese garden
Club Junior Suite Deluxe King Room with Lounge Access, Non-smoking

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pool
  • Air conditioning
  • Bar
  • Free WiFi
  • Housekeeping
  • Gym
The price is NZ$258
includes taxes & fees
8 Jan - 9 Jan 2025

Explore the area

Map
3-13-1 Takanawa Minato, Tokyo, Tokyo-to, 108-8612
  • Meiji Gakuin University
    10 min walk
  • クラブラウンジ花雅
    1 min walk
  • Shinagawa Station
    6 min walk
  • Tokyo (HND-Haneda)
    24 min drive

Room options

View all photos for Superior Twin Room, High Floor, Non Smoking

Down duvets, in-room safe, blackout curtains, iron/ironing board

Superior Twin Room, High Floor, Non Smoking

Highlights

Air conditioning
Heating
Fridge
TV
Down duvet
Blackout curtains
Hairdryer
Shower/bath combination
  • 24 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for Club Suite Twin with Lounge Access, Non smoking

Club Suite Twin with Lounge Access, Non smoking | Living area

Club Suite Twin with Lounge Access, Non smoking

Highlights

Air conditioning
Heating
Club Lounge
Fridge
TV
Down duvet
Blackout curtains
Bathrobes
  • 64.2 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Room, High Floor, Non Smoking

Down duvets, in-room safe, blackout curtains, iron/ironing board

Superior Double Room, High Floor, Non Smoking

Highlights

Air conditioning
Heating
Fridge
TV
Down duvet
Blackout curtains
Hairdryer
Shower/bath combination
  • 21 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Club Suite King with Lounge Access, Non smoking

Club Suite King with Lounge Access, Non smoking

Club Suite King with Lounge Access, Non smoking

Highlights

Air conditioning
Heating
Club Lounge
Fridge
TV
Down duvet
Blackout curtains
Bathrobes
  • 64.2 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room, Non-smoking

Superior Twin Room, Non-smoking

Superior Twin Room, Non-smoking

Highlights

Air conditioning
Heating
Fridge
TV
Down duvet
Blackout curtains
Hairdryer
Shower/bath combination
  • 24 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Deluxe Twin Room, High Floor, Non-smoking - Garden View

Down duvets, in-room safe, blackout curtains, iron/ironing board

Deluxe Twin Room, High Floor, Non-smoking - Garden View

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
TV
Down duvet
Blackout curtains
Hairdryer
  • 32 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Club Corner King Room with Lounge Access, Non smoking

Down duvets, in-room safe, blackout curtains, iron/ironing board

Club Corner King Room with Lounge Access, Non smoking

Highlights

Air conditioning
Heating
Club Lounge
Fridge
TV
Down duvet
Blackout curtains
Bathrobes
  • 27.3 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, Non-smoking

Down duvets, in-room safe, blackout curtains, iron/ironing board

Superior Double Room, Non-smoking

Highlights

Air conditioning
Heating
Fridge
TV
Down duvet
Blackout curtains
Hairdryer
Shower/bath combination
  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior King Room, High Floor, Non-smoking

Down duvets, in-room safe, blackout curtains, iron/ironing board

Superior King Room, High Floor, Non-smoking

Highlights

Air conditioning
Heating
Fridge
TV
Down duvet
Blackout curtains
Hairdryer
Shower/bath combination
  • 24 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, Corner (Upper Floor )

Down duvets, in-room safe, blackout curtains, iron/ironing board

Superior Room, 1 King Bed, Non Smoking, Corner (Upper Floor )

Highlights

Air conditioning
Heating
Fridge
TV
Down duvet
Blackout curtains
Hairdryer
Shower/bath combination
  • 27.3 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking, Corner

Superior Room, 1 King Bed, Non Smoking, Corner

Superior Room, 1 King Bed, Non Smoking, Corner

Highlights

Air conditioning
Heating
Fridge
TV
Down duvet
Blackout curtains
Hairdryer
Shower/bath combination
  • 27.3 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room, Non-smoking - Garden View

Down duvets, in-room safe, blackout curtains, iron/ironing board

Deluxe King Room, Non-smoking - Garden View

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
TV
Down duvet
Blackout curtains
Hairdryer
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, Non-smoking - with Garden View

Down duvets, in-room safe, blackout curtains, iron/ironing board

Deluxe Twin Room, Non-smoking - with Garden View

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
TV
Down duvet
Blackout curtains
Hairdryer
  • 32 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Club Superior Double Room with Lounge Access, Non-smoking

Down duvets, in-room safe, blackout curtains, iron/ironing board

Club Superior Double Room with Lounge Access, Non-smoking

Highlights

Air conditioning
Heating
Club Lounge
Fridge
TV
Down duvet
Blackout curtains
Bathrobes
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room with Extra Bed, Non-smoking - Garden View

Deluxe Twin Room with Extra Bed, Non-smoking - Garden View

Deluxe Twin Room with Extra Bed, Non-smoking - Garden View

Highlights

Air conditioning
Heating
Fridge
TV
Down duvet
Blackout curtains
Hairdryer
Shower/bath combination
  • 32 sq m
  • Sleeps 5
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Superior King Room, Non-smoking

Superior King Room, Non-smoking

Superior King Room, Non-smoking

Highlights

Air conditioning
Heating
Fridge
TV
Down duvet
Blackout curtains
Hairdryer
Shower/bath combination
  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Deluxe King Room with Lounge Access, Non-smoking - Garden View

Down duvets, in-room safe, blackout curtains, iron/ironing board

Club Deluxe King Room with Lounge Access, Non-smoking - Garden View

Highlights

Air conditioning
Heating
Club Lounge
Free cots/infant beds
Fridge
TV
Down duvet
Blackout curtains
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Superior Twin Room with Lounge Access, Non-smoking

Down duvets, in-room safe, blackout curtains, iron/ironing board

Club Superior Twin Room with Lounge Access, Non-smoking

Highlights

Air conditioning
Heating
Club Lounge
Fridge
TV
Down duvet
Blackout curtains
Bathrobes
  • 24 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Club Deluxe Twin Room with Lounge Access, Non-smoking - Garden View

Down duvets, in-room safe, blackout curtains, iron/ironing board

Club Deluxe Twin Room with Lounge Access, Non-smoking - Garden View

Highlights

Air conditioning
Heating
Club Lounge
Free cots/infant beds
Fridge
TV
Down duvet
Blackout curtains
  • 32 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Club Superior King Room with Lounge Access, Non-smoking

Down duvets, in-room safe, blackout curtains, iron/ironing board

Club Superior King Room with Lounge Access, Non-smoking

Highlights

Air conditioning
Heating
Club Lounge
Fridge
TV
Down duvet
Blackout curtains
Bathrobes
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room, High Floor, Non-smoking - Garden View

Down duvets, in-room safe, blackout curtains, iron/ironing board

Deluxe King Room, High Floor, Non-smoking - Garden View

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
TV
Down duvet
Blackout curtains
Hairdryer
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Junior Suite Deluxe King Room with Lounge Access, Non-smoking

Club Junior Suite Deluxe King Room with Lounge Access, Non-smoking

Club Junior Suite Deluxe King Room with Lounge Access, Non-smoking

Highlights

Air conditioning
Heating
Club Lounge
Fridge
TV
Down duvet
Blackout curtains
Bathrobes
  • 45 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Grand Suite Twin with Lounge Access, Non smoking

Club Grand Suite Twin with Lounge Access, Non smoking | Living area

Club Grand Suite Twin with Lounge Access, Non smoking

Highlights

Air conditioning
Heating
Executive Lounge
Fridge
TV
Down duvet
Blackout curtains
Bathrobes
  • 122.7 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Club Junior Suite King Room with Lounge Access, Non-smoking

Club Junior Suite King Room with Lounge Access, Non-smoking

Club Junior Suite King Room with Lounge Access, Non-smoking

Highlights

Air conditioning
Heating
Club Lounge
Fridge
TV
Down duvet
Blackout curtains
Bathrobes
  • 40.5 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Junior Suite Corner Twin Room with Lounge Access, Non-smoking

Club Junior Suite Corner Twin Room with Lounge Access, Non-smoking

Club Junior Suite Corner Twin Room with Lounge Access, Non-smoking

Highlights

Air conditioning
Heating
Club Lounge
Fridge
TV
Down duvet
Blackout curtains
Bathrobes
  • 47.4 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Club Princess Suite Twin Room with Lounge Access, Non smoking

Club Princess Suite Twin Room with Lounge Access, Non smoking | Living area

Club Princess Suite Twin Room with Lounge Access, Non smoking

Highlights

Air conditioning
Heating
Executive Lounge
Fridge
TV
Down duvet
Blackout curtains
Bathrobes
  • 102.4 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Club Prince Suite King Room with Lounge Access, Non smoking

Club Prince Suite King Room with Lounge Access, Non smoking | Living area

Club Prince Suite King Room with Lounge Access, Non smoking

Highlights

Air conditioning
Heating
Executive Lounge
Fridge
TV
Down duvet
Blackout curtains
Bathrobes
  • 102.4 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Garden

Grand Prince Hotel Shin Takanawa

Pool
Spa
Free WiFi
Restaurant
4.3 out of 5, Excellent, (1051)
The price is NZ$296
for 1 room
includes taxes & fees
9 Jan - 10 Jan
Grand Prince Hotel Shin Takanawa

About the area

Tokyo

A luxury stay in the heart of Tokyo awaits you at Grand Prince Hotel Takanawa. You'll be 3.5 km (2.2 mi) from Tokyo Tower and 7.1 km (4.4 mi) from Tokyo Imperial Palace. Highlights at this hotel include 3 restaurants, a 24-hour gym and a bar/lounge. .The restaurant, Le Trianon, serves French cuisine and is open for lunch and dinner. Enjoy the gym and seasonal outdoor swimming pool. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and spa services. Each morning buffet breakfast is served between 6:30 AM and 11:00 AM. There's also the convenience of self parking. .Places within a 15-minute drive of this 5-property class Minato hotel include Ueno Park and Sensoji Temple.

What's nearby

  • Tokyo Tower - 4 min drive
  • Roppongi Hills - 5 min drive
  • Tokyo Imperial Palace - 7 min drive
  • Shinjuku Gyoen National Garden - 12 min drive
  • Meiji Jingu Shrine - 12 min drive

Getting around

  • Shinagawa Station - 6 min walk
  • Takanawadai Station - 7 min walk
  • Tokyo (HND-Haneda) - 24 min drive

Restaurants

  • ‪Devi Corner 品川店 - ‬7 min walk
  • ‪喫茶室ルノアール 品川高輪口店 - ‬5 min walk
  • ‪ゆで太郎高輪店 - ‬7 min walk
  • ‪Executive Lounge - ‬10 min walk
  • ‪Grand Prince Hotel Takanawa - ‬3 min walk

About this property

Grand Prince Hotel Takanawa

Luxury Tokyo hotel in Minato with 3 restaurants
Grand Prince Hotel Takanawa offers its guests a 24-hour fitness centre and a seasonal outdoor pool. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

There's an onsite business centre. Spa services, multilingual staff, and gift shops/newsstands are also featured at the luxury Grand Prince Hotel Takanawa. Parking is available for a fee.

This 5-star Tokyo hotel is smoke free.

  • 372 guestrooms or units
  • 15 levels
  • 3 dining venues
  • Built in 1971
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Grand Prince Hotel Takanawa offers 372 air-conditioned accommodations with a safe and complimentary slippers. Beds feature down duvets. Televisions come with digital channels.

Bathrooms include a combined bath/shower unit, toilets with an electronic bidet, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Parking on site (JPY 1,500 per night; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: JPY 4,520 for adults and JPY 2,373 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Grand Cafe PATIO
  • Le Trianon
  • Lounge KOMYO
  • Wakatake

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Business centre
  • Conference space

Outdoors

  • Garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch TV with digital channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
A scheduled power outage will take place on January 14, 2025 and February 3, 2025 from 1-5 AM. All facilities that use power, including lifts will not be available during this time. There may be a 6-hour delay with internet access after power is restored.
Breakfast is not included in the breakfast rate plans for children ages 0-5, and can be requested on-site for the listed child breakfast fee.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 2 September to 19 July:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 4520 for adults and from JPY 2373 for children
  • Self-parking fee: JPY 1500 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • The seasonal pool will open on 20 July and close on 01 September.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Grand Hotel Takanawa
Grand Prince Hotel Takanawa
Grand Prince Hotel Takanawa Tokyo
Grand Prince Takanawa
Grand Prince Takanawa Hotel
Grand Prince Takanawa Tokyo
Prince Hotel Takanawa
Prince Takanawa Hotel
Takanawa
Takanawa Prince
Grand Prince Hotel New Takanawa Tokyo, Japan
Grand Prince Hotel Takanawa Tokyo, Japan
Grand Prince Takanawa Tokyo
Grand Prince Hotel Takanawa Hotel
Grand Prince Hotel Takanawa Tokyo
Grand Prince Hotel Takanawa Hotel Tokyo

Frequently asked questions

What is the cancellation policy at Grand Prince Hotel Takanawa?

Grand Prince Hotel Takanawa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Prince Hotel Takanawa?

As of 26 Dec 2024, prices found for a 1-night stay for 2 adults at Grand Prince Hotel Takanawa on 8 Jan 2025 start from NZ$257.77, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Prince Hotel Takanawa?

Yep, Grand Prince Hotel Takanawa has a self car park with in/out privileges for JPY 1500 per night.

Are there any beaches close to Grand Prince Hotel Takanawa?

The closest beach to Grand Prince Hotel Takanawa is Odaiba Beach Park (3.8 km).

Is there a spa on site at Grand Prince Hotel Takanawa?

There's no onsite spa, but this property does offer services like massages.

Does Grand Prince Hotel Takanawa have a pool?

Grand Prince Hotel Takanawa has a seasonal outdoor pool. The pool is open from July 20 to September 01.

What makes Grand Prince Hotel Takanawa a romantic place to stay?

A lounge bar, plus massage services available in the guestrooms, help set the scene for a romantic weekend at Grand Prince Hotel Takanawa.

Does Grand Prince Hotel Takanawa serve breakfast?

Sure does, buffet breakfast is offered daily between 6:30 AM and 11:00 AM.

Is there a free airport shuttle available at Grand Prince Hotel Takanawa?

No, Grand Prince Hotel Takanawa does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Prince Hotel Takanawa?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Prince Hotel Takanawa?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Grand Prince Hotel Takanawa?

No, only service animals are allowed.

Grand Prince Hotel Takanawa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 632 out of 1008 reviews" "
Rating 8 - Good. 249 out of 1008 reviews" "
Rating 6 - Okay. 75 out of 1008 reviews" "
Rating 4 - Poor. 38 out of 1008 reviews" "
Rating 2 - Terrible. 14 out of 1008 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Kina

Stayed 3 nights in Aug 2024

10/10 Excellent

Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Convenience store on first floor was invaluable. Walkable to Shinagawa station so great for traversing Tokyo.
Stayed 2 nights in Sep 2024

10/10 Excellent

Lew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet comfortable environment. Would be nice if they had room service .
Stayed 2 nights in Sep 2024

4/10 Poor

Tomoko

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old building. Not updating furniture and carpets
Stayed 2 nights in Sep 2024

10/10 Excellent

Takuya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Elzbieta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful gardens, great food, incredible hospitality. Loved club lounge cocktail hour!
Stayed 4 nights in Sep 2024

8/10 Good

Malcolm

Liked: Staff & service
The room had an odd food smell. We informed the staff and they changed the room.
Stayed 1 night in Sep 2024

10/10 Excellent

shigeaki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location.
Stayed 2 nights in Sep 2024

8/10 Good

Andrew, Southend on Sea

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located hotel for Shinagawa Station for onward train travel. Lovely Japanese Garden.
Stayed 1 night in Sep 2024

10/10 Excellent

Miho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was a little old, but view from the room was nice. I love the city view! Japanese garden is beautiful! The hotel is near shinagawa station and very convenient.
Stayed 2 nights in Sep 2024

8/10 Good

David, New York

Stayed 2 nights in Aug 2024

8/10 Good

Lew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No room service and limited dinning options. Not convenient. Only 7 Eleven.
Stayed 5 nights in Sep 2024

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large, comfortable rooms. Superior service. Loved the garden. Proximity to train station was key and variety of shops and restaurants. Highly recommend! An oasis in Tokyo!!
Stayed 8 nights in Sep 2024

8/10 Good

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Maybe the furniture in the rooms need a bit of updating. But view from room was beautiful and staff were superb. Only disappointment is pool is not at the hotel its next door and expensive to use. Didnt spoil our stay
Stayed 3 nights in Aug 2024

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front-desk staff is very friendly and helpful, as is the shuttle driver and the staff who assisted with a laundry request and a lightbulb issue in our bathroom. We loved our stay at the hotel. The onsite 7-Eleven is so convenient, and the grounds are absolutely beautiful. The room was large and clean. The hotel is close to Shinagawa Station, so it was nice to have a quiet place to stay after a long day in the busy city. I would definitely recommend this hotel and will stay here again if we have the opportunity. Even with a 4-night stay, we didn't have time to try everything the hotel has to offer.
Stayed 4 nights in Aug 2024

10/10 Excellent

Romann' Elijah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Craig A

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, amazing service
Stayed 9 nights in Aug 2024

10/10 Excellent

Mary, Brooklyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Supportive staff who help with everything.
Stayed 1 night in Sep 2024

6/10 Okay

Dale

Liked: Staff & service, amenities
The room was not 4 star rating the room carpet looked dirty was two different carpets in room and old …the staff was great helpful that why rate higher because of the staff .
Stayed 2 nights in Aug 2024

10/10 Excellent

Joyce

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 3 beds were tight and bathroom / dresser were old and needs remodeling.
Stayed 4 nights in Aug 2024

10/10 Excellent

Hienric, Conyers

Stayed 3 nights in Aug 2024

10/10 Excellent

Eiji

Liked: Staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Dale

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay!! The only downside was an overnight front desk attendant who misinterpreted a parking ticket which ended up costing me more than double the fine at the rental car company.
Stayed 6 nights in Aug 2024

10/10 Excellent

Chie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time staying with them. It’s not only beautiful hotel itself, the service is speechless. Outstanding, fantastic. I can’t find a word to use. For example, After we walked from Shinagawa station, after a 10hours flight, sweaty and probably not smelling the best, they gave us scented cloths to cool down. It was a life saver. The room was on the smaller side but clean. One thing, it’s generally speaking, the walls and floors are thin. So you will hear everything. But usually it stops 10 or 11pm. However sometimes if you are unlucky people might stay up until 3-4am like the people above us. With all of my family having jet lag and our daughter being sick, it was a bit tough. So we talked about it with the receptionist and they accommodated us right away with no hesitations. This is Japan. We were so relieved and had a great sleep. We couldn’t appreciated more. This is just one of the many positive things to happen to us. Overall, they are the BEST! Highly highly recommend!! We will be staying with them every time when we come back for the visit.
Stayed 1 night in Aug 2024