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Shibuya Excel Hotel Tokyu

4.0 star property
Hotel with 2 restaurants, steps from Shibuya Crossing
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Shibuya Excel Hotel Tokyu

2 restaurants, breakfast served
Reception
2 restaurants, breakfast served
2 restaurants, breakfast served
View from room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available
  • Bar
  • Housekeeping
  • Room service
The current price is NZ$403
includes taxes & fees
11 Feb - 12 Feb

Explore the area

Map
1-12-2, Dogenzaka, Shibuya-ku, Tokyo, Tokyo-to, 150-0043
  • Shibuya Crossing
    ‪3 min walk‬
  • Cerulean Tower
    ‪6 min walk‬
  • Love Hotel Hill
    ‪6 min walk‬
  • Tokyo (HND-Haneda)
    ‪17 min drive‬

Room options

View all photos for Corner Twin, Non-Smoking, 13 - 19F (Shibuya Crossing View)

Corner Twin, Non-Smoking, 13 - 19F (Shibuya Crossing View)

Corner Twin, Non-Smoking, 13 - 19F (Shibuya Crossing View)

Highlights

Air conditioning
Fridge
HDTV
Pillow menu
Blackout curtains
Premium bedding
Private bathroom
Deep-soaking bath
  • City view
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Deluxe Twin, Non-Smoking, 13 - 19F

Deluxe Twin, Non-Smoking, 13 - 19F

Deluxe Twin, Non-Smoking, 13 - 19F

Highlights

Air conditioning
Fridge
HDTV
Pillow menu
Blackout curtains
Premium bedding
Private bathroom
Deep-soaking bath
  • 38 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Semi Double Room Non-Smoking, 13 - 19F

Semi Double Room Non-Smoking, 13 - 19F

Semi Double Room Non-Smoking, 13 - 19F

Highlights

Air conditioning
Fridge
HDTV
Pillow menu
Blackout curtains
Premium bedding
Private bathroom
Deep-soaking bath
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room with Park View - Non-Smoking

Superior Double Room with Park View - Non-Smoking

Superior Double Room with Park View - Non-Smoking

Highlights

Air conditioning
Fridge
HDTV
Pillow menu
Blackout curtains
Premium bedding
Private bathroom
Deep-soaking bath
  • 22 sq m
  • Park view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Quad Room Non-Smoking, 7 - 12F

Quad Room Non-Smoking, 7 - 12F

Quad Room Non-Smoking, 7 - 12F

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
Premium bedding
Blackout curtains
Private bathroom
  • 40 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Triple Room Non-Smoking, 7 - 12F

Triple Room Non-Smoking, 7 - 12F

Triple Room Non-Smoking, 7 - 12F

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
Premium bedding
Blackout curtains
Private bathroom
  • 34 sq m
  • Sleeps 3
  • 3 Large Single Beds

View all photos for Excel Double Room - Non-Smoking

Excel Double Room - Non-Smoking

Excel Double Room - Non-Smoking

Highlights

Air conditioning
Fridge
HDTV
Pillow menu
Blackout curtains
Premium bedding
Private bathroom
Deep-soaking bath
  • 20.5 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Single Room, 1 Bedroom

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Standard Single Room, 1 Bedroom

Highlights

Air conditioning
Fridge
HDTV
Pillow menu
Blackout curtains
Premium bedding
Private bathroom
Deep-soaking bath
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Large Single Bed

View all photos for Standard Twin Non-Smoking, 7 - 12F

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Standard Twin Non-Smoking, 7 - 12F

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
Premium bedding
Blackout curtains
Private bathroom
  • 30 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Excel Semi-Double Non-Smoking, 21 - 24F

Room amenity

Excel Semi-Double Non-Smoking, 21 - 24F

Highlights

Air conditioning
Fridge
HDTV
Pillow menu
Blackout curtains
Premium bedding
Bidet
Deep-soaking bath
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Large Single Bed

View all photos for Excel Twin Non-Smoking, 21 - 24F

Excel Twin Non-Smoking, 21 - 24F | View from room

Excel Twin Non-Smoking, 21 - 24F

Highlights

Air conditioning
Fridge
HDTV
Pillow menu
Blackout curtains
Premium bedding
Private bathroom
Deep-soaking bath
  • 30 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Standard Double Non-Smoking, 7 - 12F

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Standard Double Non-Smoking, 7 - 12F

Highlights

Air conditioning
Free cots/infant beds
Fridge
HDTV
Pillow menu
Premium bedding
Blackout curtains
Private bathroom
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premier Double Non-Smoking, 14 - 19F

Premier Double Non-Smoking, 14 - 19F

Premier Double Non-Smoking, 14 - 19F

Highlights

Air conditioning
Fridge
HDTV
Pillow menu
Blackout curtains
Premium bedding
Private bathroom
Deep-soaking bath
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for View Twin Non-Smoking, 13 - 19F

View Twin Non-Smoking, 13 - 19F | View from room

View Twin Non-Smoking, 13 - 19F

Highlights

Air conditioning
Fridge
HDTV
Pillow menu
Blackout curtains
Premium bedding
Private bathroom
Deep-soaking bath
  • 30 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Excel Twin Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Excel Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Fourth Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Standard Fourth Room

  • Sleeps 4
  • 2 Single Beds

View all photos for Standard Twin Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Standard Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Premiere Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Superior Double Premiere Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Semi Double Room with Park View

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Superior Semi Double Room with Park View

  • Sleeps 2
  • 1 Double Bed

View all photos for Excel Semi Double Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Excel Semi Double Room

  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Twin Room With City View

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Superior Twin Room With City View

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Deluxe Twin Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Superior Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Standard Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Triple Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Standard Triple Room

  • Sleeps 3
  • 3 Single Beds

View all photos for Superior Double Room with Park View

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Superior Double Room with Park View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Single Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Standard Single Room

  • Sleeps 1
  • 1 Single Bed

Standard Single - Non-Smoking

  • Sleeps 2

Superior Single - Non-Smoking

  • Sleeps 1

Superior Twin - Non-Smoking

  • Sleeps 2

Superior Twin - Non-Smoking

  • Sleeps 2

Superior Double - Non-Smoking

  • Sleeps 2

Standard Twin - Non-Smoking

  • Sleeps 3

Superior Twin - Non-Smoking

  • Sleeps 2

Superior Double - Non-Smoking

  • Sleeps 2

Double - Non-Smoking

  • Sleeps 2

Standard Triple - Non-Smoking

  • Sleeps 3

Standard 4Beds - Non-Smoking

  • Sleeps 4

Standard Double - Non-Smoking

  • Sleeps 2

Single - Non-Smoking

  • Sleeps 1

Superior Single - Non-Smoking

  • Sleeps 1

Twin - Non-Smoking

  • Sleeps 2

View all photos for Superior Corner Twin Room with Park View

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Superior Corner Twin Room with Park View

  • Sleeps 2
  • 2 Single Beds

Similar properties

Exterior

Cerulean Tower Tokyu Hotel

Pool
Spa
Free WiFi
Restaurant
4.7 out of 5, Exceptional, (1419)
The price is NZ$888
for 1 room
includes taxes & fees
15 Feb - 16 Feb
Cerulean Tower Tokyu Hotel

About the area

Tokyo

Shibuya Excel Hotel Tokyu places you in the heart of Tokyo, steps from Shibuya Crossing and 2.9 km (1.8 mi) from National Stadium. Highlights at this hotel include 2 restaurants and in-room free WiFi. .At the hotel's own lounge bar, you can stop for a drink. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning continental breakfast is served between 7:00 AM and 10:00 AM. There's also self parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 4-property class Shibuya hotel include Tokyo Tower and Tokyo Imperial Palace.

What's nearby

  • Shibuya Crossing - 3 min walk
  • National Stadium - 4 min drive
  • Tokyo Tower - 5 min drive
  • Tokyo Imperial Palace - 5 min drive
  • Meiji Jingu Shrine - 7 min drive

Getting around

  • Shibuya Station - 1 min walk
  • Shinsen Station - 8 min walk
  • Tokyo (HND-Haneda) - 17 min drive

Restaurants

  • ‪Restaurant Á bientôt - ‬1 min walk
  • ‪フォルチェ - ‬1 min walk
  • ‪ダイニングバー コーンバレー 渋谷店 - ‬1 min walk
  • ‪estacion cafe - ‬1 min walk
  • ‪回転寿司 みさき 京王渋谷店 - ‬2 min walk

About this property

Shibuya Excel Hotel Tokyu

Hotel with 2 restaurants, steps from Shibuya Crossing
There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 108 square feet (10 square metres) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. A vending machine, multilingual staff, and concierge services are also featured at Shibuya Excel Hotel Tokyu. For a fee, parking is available.

This 4-star Tokyo hotel is smoke free.

  • 408 guestrooms or units
  • 25 levels
  • 2 dining venues
  • 108 sq ft of conference space
  • 10 sq. m of conference space
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Shibuya Excel Hotel Tokyu offers 408 accommodations with a safe and free newspapers. Beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with digital channels and pay-per-view films.

Bathrooms include a combined bath/shower unit with a deep soaking bath, slippers, bidets and complimentary toiletries. This Tokyo hotel provides complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Covered parking on site (JPY 3,000 per night; includes in/out privileges)

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: JPY 3,500 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 108 square feet of conference space
  • Meeting room

Spa

  • In-room massages

Accessibility

  • Lift

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels
  • Pay films

Food and drink

  • Free bottled water
  • Refrigerator
  • Restaurant dining guides
  • Room service

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Some room names indicate varying check-in and check-out times, which override standard check-in and check-out hours.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately JPY 3500 per person
  • Airport shuttle fee: JPY 3200 per person (one-way)
  • Covered self-parking fee: JPY 3000 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash. For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Excel Hotel Tokyu
Excel Shibuya Hotel
Excel Tokyu
Hotel Excel Shibuya Tokyu
Hotel Excel Tokyu Shibuya
Shibuya Excel Hotel Tokyu
Shibuya Excel Tokyu
Shibuya Tokyu
Shibuya Tokyu Excel
Shibuya Tokyu Excel Hotel
Shibuya Excel Hotel Tokyu Tokyo
Shibuya Excel Tokyu Tokyo
Shibuya Excel Hotel Tokyu Hotel
Shibuya Excel Hotel Tokyu Tokyo
Shibuya Excel Hotel Tokyu Hotel Tokyo

Frequently asked questions

What is the cancellation policy at Shibuya Excel Hotel Tokyu?

Shibuya Excel Hotel Tokyu offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Shibuya Excel Hotel Tokyu?

As of 1 Feb 2025, prices found for a 1-night stay for 2 adults at Shibuya Excel Hotel Tokyu on 11 Feb 2025 start from NZ$402.56, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Shibuya Excel Hotel Tokyu?

Yep, Shibuya Excel Hotel Tokyu has a covered self car park with in/out privileges for JPY 3000 per night.

Are there any beaches close to Shibuya Excel Hotel Tokyu?

The closest beach to Shibuya Excel Hotel Tokyu is Odaiba Beach Park (7.6 km).

What makes Shibuya Excel Hotel Tokyu a romantic place to stay?

A lounge bar, plus deep-soaking baths in the guestrooms, help set the scene for a romantic weekend at Shibuya Excel Hotel Tokyu.

Are there hot tubs in the rooms at Shibuya Excel Hotel Tokyu?

No, but there are deep-soaking baths in the guestrooms.

Does Shibuya Excel Hotel Tokyu serve breakfast?

Yeah, continental breakfast is on offer daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Shibuya Excel Hotel Tokyu?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Shibuya Excel Hotel Tokyu?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Shibuya Excel Hotel Tokyu?

Check-in begins at 2 PM. Check-out time is 11 AM.

Are pets allowed at Shibuya Excel Hotel Tokyu?

No, pets are not allowed.

Shibuya Excel Hotel Tokyu Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 999 out of 1452 reviews" "
Rating 8 - Good. 324 out of 1452 reviews" "
Rating 6 - Okay. 73 out of 1452 reviews" "
Rating 4 - Poor. 34 out of 1452 reviews" "
Rating 2 - Terrible. 22 out of 1452 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Briody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent comfortable and quiet hotel right in the heart of Shibuya. Walking distance to many attractions and super close to catch trains. There’s a Starbucks right next to hotel which is open really early for coffee and breakfast. Rooms are spacious at 30m2 for a comfortable stay. Highly recommend and would stay here again.
Stayed 5 nights in Jan 2025

10/10 Excellent

Jung Hyun

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the one of the best hotel I have ever stayed in my life! hotel staffs were amazing, specially Yuma (name of the staff) was great! very helpful and kind. I will def stay again !
Stayed 5 nights in Oct 2024

10/10 Excellent

Michele

Stayed 7 nights in Oct 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
so close to the station and taxi pickup locations, restaurants that are a block away are perfect for a late night snack
Stayed 6 nights in Oct 2024

8/10 Good

Tania, Chestermere

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location can literally not be beaten for this area. So walkable and easy to get back to for dropping off shopping or taking a break. This was our most expensive hotel in Japan. The amenities in the room, the linens and the view (a rooftop and billboard and building) were the worst we had of all stays. Our room wasn’t ready at check in, and when we asked for an extended checkout we were given 30 minutes. There was a washer and dryer on the floor and a microwave which were nice touches. Room size was generous and we did have three beds and a sitting area. Seriously it is all about the location.
Stayed 3 nights in Oct 2024

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 8 nights in Oct 2024

10/10 Excellent

Tatiana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good time on the 24-floor, the view win our rooms was stunning!! I highly recommend it if its your first time in Tokyo because you have everything in Shibuya. We took the bus to the airport in the 3-floor and its easily connected to Shibuya station. Super clean, quite and food staff. The view from the lift it's incredible!!
Stayed 6 nights in Sep 2024

10/10 Excellent

Janice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shibuya Excel is perfectly positioned next to Shibuya Scramble and Station. It is a lovely hotel, with rooms bigger than the norm. The staff are very efficient and helpful. Another bonus is it is next to the airport shuttle service, same level as reception so no stairs. The breakfast was excellent and it has a lovely popular cafe with views over Shibuya Scramble. Thoroughly recommend.
Stayed 2 nights in Oct 2024

10/10 Excellent

Delia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 25 nights in Oct 2024

10/10 Excellent

Jon Christian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location
Stayed 5 nights in Sep 2024

10/10 Excellent

Gabriel Valdez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect all around. Best place to be right in the heart of shibuya and right next to everything. Especially the crossing.
Stayed 14 nights in Oct 2024

10/10 Excellent

Monica, Virginia

Stayed 7 nights in Sep 2024

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel offers an excellent view of the Shibuya Crossing and is part of the Times Square-like Shibuya central area with easy access to the light rail system. The only reason for the 4-star rating is that our room was a bit small and dated and did not offer 5-star amenities (e.g. a decent coffee maker). With that said, it is super convenient to the Shibuya hood and, if you are not intimidated by the rail transit system, the rest of the city (e.g. the Ginza). The staff is super accommodating.
Stayed 3 nights in Oct 2024

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5/5
The hotel was located in the perfect location in Shibuya, right at Shibuya crossing! That said, I was pleasantly surprised with the size of the room. We were able to open our 3 luggages and still move about the room. I would definitely stay here again when I come back to Tokyo.
Stayed 3 nights in Oct 2024

10/10 Excellent

Yuan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and room is good size compared to other hotels in Tokyo
Stayed 5 nights in Oct 2024

6/10 Okay

Edgar

Liked: Cleanliness, amenities
Disliked: Staff & service
During my trip through Japan I stayed in five different hotels. This was the only one that completely disappointed me. The lobby staff is very unfriendly and pedantic. This fact surprised me since I know that Japanese people are very friendly. The facilities are old and outdated. The room was very small and uncomfortable. The only positive point of this hotel is the location.
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Tarashankar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All I can say is that I will stay here again and have already recommended to thers.
Stayed 6 nights in Aug 2024

8/10 Good

Doron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

6/10 Okay

Lisa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Not 4 star quality service
Room was spacious, similar to rooms in US. Plenty of room for 3 of us in 3 person room to spread out our luggage. But room was uncomfortably warm and humid for sleeping, with AC running on high. Front desk was no help. Given this is a 4 star hotel in a major tourist area, the language barrier with staff was surprising-made it difficult to get answers to questions. And service was generally off (like challenging to get more than one bath towel/person).
Stayed 3 nights in Oct 2024

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location but hard to locate the hotel for Americans
Stayed 1 night in Oct 2024

10/10 Excellent

Pam

Stayed 3 nights in Oct 2024

8/10 Good

chen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Anit

Travelled with family
Liked: Property conditions & facilities, room comfort
Amazing location ! Best service ever !
Stayed 8 nights in Oct 2024

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located in an amazing spot
Stayed 5 nights in Oct 2024