6/10 Okay
Darren
6 Aug 2024
Disliked: Property conditions & facilities, room comfort
Not delivering good value for $$
Stayed many times. Paid more than ever before, and the condition of our room was the worst I’ve seen. The shower curtain was missing grommets and being held up by a twist tie (seriously). The shower head had someone else’s hair stuck to it. Dust on many surfaces, and the carpets could have used a vacuum. The coffee maker had dried out coffee grounds left in it from a previous guest, and the coffee being offered was terrible. The room furniture and amenities were tired, and poorly maintained. We stayed 3 days, 2 nights and there was zero room cleaning done. The bed sagged in the centre, and the bath towels were of poor quality and small. At $500-$600 a night, it was a complete disappointment. Yes, we were staying during a big event weekend, but if you charge that rate, offer that comparable level of quality and service to your guests. I will compliment the upgrades to the outdoor pool area, that was a nice addition since our last stay. All staff we encountered were friendly. They charged like a 5 star, but were nowhere close in delivery.
Darren
Stayed 2 nights in Aug 2024