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Fairmont Empress

4.5 star property
Edwardian Victoria hotel connected to the convention center, steps from Maritime Museum of British Columbia

Photo gallery for Fairmont Empress

Exterior
Indoor pool, open 5:00 AM to 11:00 PM, pool loungers
Exterior
Premium bedding, minibar, in-room safe, desk
2 restaurants, breakfast, lunch, dinner served; American cuisine

Reviews

9.0 out of 10
Wonderful

Popular amenities

The current price is NZ$352
includes taxes & fees
23 Feb - 24 Feb

Explore the area

Map
721 Government St, Victoria, BC, V8W1W5
  • Government Street
    ‪1 min walk‬
  • Royal BC Museum
    ‪3 min walk‬
  • Victoria Bug Zoo
    ‪3 min walk‬
  • Victoria, BC (YWH-Victoria Inner Harbour Seaplane Base)
    ‪4 min walk‬

Room options

View all photos for Fairmont Gold Deluxe City View 2 Queen

Premium bedding, minibar, in-room safe, desk

Fairmont Gold Deluxe City View 2 Queen

Highlights

Separate sitting area
Air conditioning
Executive Lounge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout curtains
  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont Gold Deluxe Harbour View 1 King

Premium bedding, minibar, in-room safe, desk

Fairmont Gold Deluxe Harbour View 1 King

Highlights

Separate sitting area
Air conditioning
Executive Lounge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout curtains
  • 30 sq m
  • Harbour view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold One Bedroom Suite City View 1 King

Premium bedding, minibar, in-room safe, desk

Fairmont Gold One Bedroom Suite City View 1 King

Highlights

Air conditioning
Club Lounge
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2014
Blackout curtains
Premium bedding
Portable fan
  • 49 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont Harbour View 1 Queen

Premium bedding, minibar, in-room safe, desk

Fairmont Harbour View 1 Queen

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout curtains
Hairdryer
Bathrobes
  • 26 sq m
  • Harbour view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Fairmont City View 1 Queen

Premium bedding, minibar, in-room safe, desk

Fairmont City View 1 Queen

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout curtains
Hairdryer
Bathrobes
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Harbour View 1 King

Premium bedding, minibar, in-room safe, desk

Deluxe Harbour View 1 King

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout curtains
Hairdryer
Bathrobes
  • 36 sq m
  • Harbour view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe City View 1 King

Premium bedding, minibar, in-room safe, desk

Deluxe City View 1 King

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout curtains
Hairdryer
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold Deluxe City View 1 King

Premium bedding, minibar, in-room safe, desk

Fairmont Gold Deluxe City View 1 King

Highlights

Air conditioning
Executive Lounge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout curtains
Hairdryer
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont Gold, Room, 1 Queen Bed, Non Smoking, City View

Premium bedding, minibar, in-room safe, desk

Fairmont Gold, Room, 1 Queen Bed, Non Smoking, City View

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout curtains
Hairdryer
Bathrobes
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Fairmont Gold Harbour View 1 King

Premium bedding, minibar, in-room safe, desk

Fairmont Gold Harbour View 1 King

Highlights

Air conditioning
Executive Lounge
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2014
Premium bedding
Portable fan
Blackout curtains
  • 30 sq m
  • Harbour view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite City View 1 King

Premium bedding, minibar, in-room safe, desk

Junior Suite City View 1 King

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Portable fan
Separate bedroom
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Gold City View 1 King

Premium bedding, minibar, in-room safe, desk

Fairmont Gold City View 1 King

Highlights

Air conditioning
Executive Lounge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout curtains
Hairdryer
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite City View 1 King

32-inch flat-screen TV with cable channels, TV, pay films

Executive Suite City View 1 King

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout curtains
Hairdryer
Bathrobes
  • 44 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe City View 2 Queen

Premium bedding, minibar, in-room safe, desk

Deluxe City View 2 Queen

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout curtains
Hairdryer
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont City View 2 Double

Premium bedding, minibar, in-room safe, desk

Fairmont City View 2 Double

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout curtains
Hairdryer
Bathrobes
  • 22 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for One Bedroom Suite City View 1 King

One Bedroom Suite City View 1 King | Living area

One Bedroom Suite City View 1 King

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
Portable fan
Separate bedroom
Hairdryer
  • 51 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe City View 1 Queen

Premium bedding, minibar, in-room safe, desk

Deluxe City View 1 Queen

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout curtains
Hairdryer
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Fairmont City View 1 King

Fairmont City View 1 King

Fairmont City View 1 King

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Portable fan
Blackout curtains
Hairdryer
Bathrobes
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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  • Pool
  • Hot tub
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  • Kids pool
4.6 out of 5, Wonderful, (1825)
The price is NZ$328
for 1 room
includes taxes & fees
7 Mar - 8 Mar
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About the area

Victoria

Fairmont Empress puts you in the heart of Victoria, connected to the convention centre and within steps of Maritime Museum of British Columbia and Victoria Bug Zoo. Highlights at this family-friendly hotel include 2 restaurants, a full-service spa and an indoor swimming pool. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and hydrotherapy. The restaurant, Q at the Empress, serves American cuisine and is open for breakfast, brunch, lunch and dinner. Q Bar is the hotel's own bar, serving drinks along with lunch and dinner. Enjoy the gym, Hot tub, sauna and kids' swimming pool. 22600 square feet (2100 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre and limo/town car service. Additionally, you'll find free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Each morning full breakfast is served between 6:30 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of a cruise terminal shuttle. .Sights within a 10-minute walk of this Downtown Victoria hotel include British Columbia Parliament Building and Victoria Harbour.

What's nearby

  • Royal BC Museum - 3 min walk
  • British Columbia Parliament Building - 4 min walk
  • Victoria Harbour - 6 min walk
  • Victoria Clipper Ferry Terminal - 9 min walk
  • Chinatown - 10 min walk

Getting around

  • Victoria, BC (YYJ-Victoria Intl.) - 34 min drive

Restaurants

  • ‪Milestones - ‬2 min walk
  • ‪Q Restaurant at the Empress - ‬1 min walk
  • ‪Tea at the Empress - ‬1 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Chocolats Favoris - ‬4 min walk

About this property

Fairmont Empress

Edwardian Victoria hotel connected to the convention centre, steps from Maritime Museum of British Columbia
Fairmont Empress offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a 24-hour business centre, meeting rooms, and limo/town car service. Event space at this hotel measures 22600 square feet (2100 square metres) and includes a conference centre. A children's pool, a hot tub, and a sauna are also featured at the family-friendly Fairmont Empress. Parking is available for a fee.

Smoking is allowed in designated areas at this Edwardian Victoria hotel.

  • 431 guestrooms or units
  • 8 levels
  • 2 dining venues
  • Conference rooms
  • 22600 sq ft of conference space
  • 2100 sq. m of conference space
  • Built in 1908
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
Fairmont Empress offers 431 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include baths or showers, bathrobes, slippers and designer toiletries.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 11 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Awards and affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Historic Hotels of the World.

Languages

Arabic, Chinese (Mandarin), Danish, English, Filipino, French, German, Italian, Japanese, Korean, Malay, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 14.95 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Limo/town car service
  • Parking on site (CAD 37 per day; includes in/out privileges)
  • Valet parking on site (CAD 51 per day; includes in/out privileges)

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: CAD 20 to 40 for adults and CAD 10 to 20 for children
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Lobby Lounge
  • Q at the Empress
  • Q Bar

Things to do

  • Art gallery
  • Bicycle rentals
  • Children's pool
  • Designer stores
  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Shopping centre
  • Spa tub
  • Steam room

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (22,600 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • No lift

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Portable fan
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 19

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Maximum 2 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 20 to 40 for adults and CAD 10 to 20 for children
  • Fee for in-room wireless Internet: CAD 14.95 per night (rates may vary)
  • Self-parking fee: CAD 37.00 per day (in/out privileges)
  • Valet parking fee: CAD 51.00 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses solar energy, plus a grey water recycling system.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Pool access available from 5:00 AM to 11:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Empress Fairmont
Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Hotel Victoria
Fairmont Empress Victoria
Empress Hotel Victoria
Fairmont Hotel Empress
Fairmont Hotel Victoria
Fairmont Victoria
The Fairmont Empress Hotel Victoria
Victoria Fairmont
The Fairmont Empress
Fairmont Empress Hotel
Fairmont Empress Victoria
Fairmont Empress Hotel Victoria

Frequently asked questions

What is the cancellation policy at Fairmont Empress?

Fairmont Empress offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Fairmont Empress?

As of 21 Feb 2025, prices found for a 1-night stay for 2 adults at Fairmont Empress on 23 Feb 2025 start from NZ$352.20, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Fairmont Empress?

Yep, Fairmont Empress has a self car park with in/out privileges for CAD 37.00 per day.

Is there a spa on site at Fairmont Empress?

Yep, there is an onsite spa at Fairmont Empress. It has a hot tub, a steam room, a sauna and hot springs. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Fairmont Empress have a pool?

Fairmont Empress has an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 5:00 AM to 11:00 PM.

What luxury perks are available at Fairmont Empress?

Fairmont Empress features a full-service spa, a health club and an indoor pool.

What makes Fairmont Empress a romantic place to stay?

1 hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Fairmont Empress.

Is Fairmont Empress family-friendly?

You bet! With amenities such as a children's pool, children's meals and laundry facilities, it's no surprise that Fairmont Empress is a hit with families.

Does Fairmont Empress serve breakfast?

You bet, full brekkie is available daily from 6:30 AM to 11:00 AM.

Is there a free airport shuttle available at Fairmont Empress?

No, Fairmont Empress does not offer an airport shuttle service.

Is there a bar or restaurant at Fairmont Empress?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Fairmont Empress?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Fairmont Empress?

Furry friends are welcome at Fairmont Empress, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Fairmont Empress Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1290 out of 1834 reviews
Rating 8 - Good. 297 out of 1834 reviews
Rating 6 - Okay. 142 out of 1834 reviews
Rating 4 - Poor. 58 out of 1834 reviews
Rating 2 - Terrible. 47 out of 1834 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

ANDREW

Travelled with partner
Liked: Cleanliness
Didnt like very noisy children/people in adjoining rooms. Room setup, very small bathroom, tv could not be viewed properly while in bed, turned away for dinner when there were clearly empty tables in dining room. Manager did offer to move rooms. Ice/cold water machine broken
Stayed 3 nights in Jan 2025

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, amenities
Gave me a nice free upgrade
Stayed 1 night in Nov 2024

10/10 Excellent

Robin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

Erica

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Nov 2024

10/10 Excellent

Azar, Edmonton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Nov 2024

10/10 Excellent

rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, a little over priced. Not the best historic hotel we have stayed at but overall, nice
Stayed 1 night in Aug 2024

10/10 Excellent

Pamela, Spokane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Camille

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It is beautiful, it has a great location and friendly staff. What I didn't like was that it was a little noisy outside, there is a ship platform right beside the hotel that made a noise all day and it was harder to sleep.
Stayed 1 night in Nov 2024

6/10 Okay

Monique

Liked: Cleanliness
I love this hotel. The staff - doorman are awesome and super friendly. We arrived and were given our room key. We headed up to have the key not work. I went down again and had the keys redone. Then went up again only to have the keys not work. I went down a third time and came up with the doorman who had our luggage. His key also didnt work. They have us another room but it was on the floor that allowed pets. Then there was dogs barking and I had to complain- And I am a dog lover. The hotel comped ua Each a drink. Given the inconvenience I think more could have been done to make up for the inconvenience especially given we were Celebrating a graduation and birthday. It was ok.
Stayed 3 nights in Nov 2024

10/10 Excellent

David, Victoria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A legendary hotel, freshly updated rooms
Stayed 1 night in Nov 2024

8/10 Good

Chris

Stayed 3 nights in Oct 2024

6/10 Okay

Alisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Location is close to water, shopping and restaurants. Staff is helpful, the bar and restaurant is stunning. CITY VIEW Room is clean and comfortable. No view at all. Window is frosted. Book this room if don’t plan on spending time in the room.
Stayed 1 night in Nov 2024

6/10 Okay

RAY

Travelled with partner
Dirty dishes in hall for whole stay
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was excellent except for the sofa bed in our suite very uncomfortable would recommend to stick with beds only!
Stayed 3 nights in Nov 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent birthday stay!!
Stayed 1 night in Nov 2024

10/10 Excellent

Jennifer

Travelled with partner
Loved the attention to detail and friendliness of staff.
Stayed 2 nights in Nov 2024

10/10 Excellent

Genghis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good to be back!
The manager upgraded our room with a gorgeous marina view. We enjoyed our stay. Needless to mention, the location is great.
Stayed 2 nights in Nov 2024

10/10 Excellent

Avtar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay at the Empress, excellent spa service.
Stayed 3 nights in Nov 2024

10/10 Excellent

jemma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Audrey

Stayed 1 night in Oct 2024

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

8/10 Good

Hannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful and historic hotel that is located right in the heart of downtown Victoria. Stay here for the location, the excellent customer service, and the history. The only caveat is that, due to the age of the hotel, the rooms and the bathrooms, while beautiful appointed, are quite tiny. If that’s an issue for you, you may want to consider staying at one of the other hotels in downtown Victoria that are newer and visiting the Empress during the day or booking a reservation in the tea room.
Stayed 3 nights in Nov 2024