2/10 Terrible
James W
2 Dec 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was an amazingly horrible experience with even worse management. They booked another couple into our room in the middle of the night. They literally walked in the room while my gf was asleep. This action resulted in our key cards being deactivated (I was at work) and when she walked to the store in the morning, she could not get back in. They refused to give her a new card, even with me on the phone with them, because they said that she was not a “registered” guest. They would not give her our belongings in the room. After a long argument on the phone (I was hung up on twice!) they stated “well, you definitely aren’t getting your belongings now!”
I reserved the room for two people. They didn’t request her ID upon check in. And the desk person lied and told the manager that I threatened to “kill him”. I’m a local businessman……not the low life scum that they treated us as. They kept our deposit as well as our belongings. I have a pending lawsuit against them. BEWARE
James W
Stayed 2 nights in Oct 2024