Clarendon accommodation from NZ$165

Staff were accommodating and helpful! Travelling with 2 young teens and older parents there was always someone around to help us find a table at the buffet. Housekeeping went above and beyond and helped to decorate the room for our daughter’s 15th birthday. A few minor mishaps (broken hair dryer, a stained sheet) which were fixed immediately after we reported them. People were friendly and nightly entertainment was surprisingly good. Highly recommend the Scuba Caribe catamaran tours that leave from the beach. Would recommend asking ahead for accessible rooms for those not super mobile (was hard to get elevators at times with limited and small lifts) our elderly parents faired ok but I would have asked for closer, ground floor rooms had we known. Also in our junior suite there was an odd bed set up (2 smaller than double beds pushed together and a sofa pull out) There were also steps down to the pull out and balcony area which were all tiled. A huge hazard at night in a dark hotel room. Hospital is in Montego Bay 1.5hrs away which we got to visit after elderly Mom took a bad fall at night on the stairs. Was nice to have access to a nurse on site. Despite cloudy weather all week was a delightful resort. The watersides were a huge hit. Would book this place again!

I enjoyed the stay very much

My sister and I recently stayed at Moon Palace and had a mixed experience. Unfortunately, I checked out a day earlier due to some negative interactions with a couple of female staff members, whose attitudes were not up to standard. However, I want to highlight some amazing team members who truly made my stay more enjoyable. A big thank you to the bartenders— Oshane, Shane, Devonte, Travis, Andre and Deomar. They were all fantastic and really went out of their way to make sure we had a great time. I also want to give a special shout-out to Janelle Williams. Her outstanding service made a huge difference, and because of her and the other staff members, I will definitely be returning. I believe with a little attention to improving the overall customer service, this property has the potential to be great for future guests.