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Crowne Plaza Surfers Paradise, an IHG Hotel

4.5 star property
Luxury Gold Coast hotel in Surfers Paradise with bars
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Crowne Plaza Surfers Paradise, an IHG Hotel

Junior Suite, 1 King Bed, Ocean View
Exterior
Point of interest
Reception
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Housekeeping
  • Breakfast available
  • Pool
  • Bar
  • Parking available
The price is NZ$206
includes taxes & fees
17 Feb - 18 Feb

Explore the area

Map
2807 Gold Coast Highway, Surfers Paradise, QLD, 4217
  • Broadbeach Beach
    ‪6 min walk‬
  • Broadbeach Bowls Club
    ‪7 min walk‬
  • SkyPoint Observation Deck
    ‪16 min walk‬
  • Surfers Paradise, QLD (SFP)
    ‪8 min drive‬

Room options

View all photos for Room, 2 Double Beds, Balcony

Water view

Room, 2 Double Beds, Balcony

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Separate bath and shower
Private bathroom
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Ocean View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Ocean View

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Separate bath and shower
Private bathroom
  • 46 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Separate bath and shower
Private bathroom
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

In-room safe, desk, laptop workspace, iron/ironing board

Premium Room

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Separate bath and shower
Private bathroom
  • 33 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Ocean View (High Floor)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed, Ocean View (High Floor)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Separate bath and shower
Private bathroom
  • 33 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Ocean View

Suite, Ocean View

Suite, Ocean View

Highlights

Furnished balcony
Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Separate bath and shower
  • 119 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View

Highlights

Furnished balcony
Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
  • 86 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible

Standard Room, 1 Double Bed, Accessible

Standard Room, 1 Double Bed, Accessible

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Separate bath and shower
Private bathroom
  • 33 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Separate bath and shower
Private bathroom
  • 33 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed, Ocean View

Junior Suite, 1 King Bed, Ocean View

Junior Suite, 1 King Bed, Ocean View

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Separate bath and shower
Private bathroom
  • 46 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Ocean View

Premium Room, 1 King Bed, Ocean View

Premium Room, 1 King Bed, Ocean View

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Separate bath and shower
Private bathroom
  • 53 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View

Room, 2 Queen Beds, Ocean View

Room, 2 Queen Beds, Ocean View

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Separate bath and shower
Private bathroom
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds, Pool View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Pool View

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Separate bath and shower
Private bathroom
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed with Sofa bed

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed with Sofa bed

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Separate bath and shower
Private bathroom
  • 53 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Ocean View (Top Floor)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Ocean View (Top Floor)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Separate bath and shower
Private bathroom
  • 33 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Low Floor)

Suite, 1 Bedroom (Low Floor) | Room amenity

Suite, 1 Bedroom (Low Floor)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Separate bath and shower
  • 86 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Separate bath and shower
Private bathroom
  • 53 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds (Low Floor)

Standard Room, 2 Double Beds (Low Floor)

Standard Room, 2 Double Beds (Low Floor)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Separate bath and shower
Private bathroom
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Ocean View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Ocean View

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Separate bath and shower
Private bathroom
  • 33 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

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Exterior

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Pool
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4.3 out of 5, Excellent, (1004)
The price is NZ$247
for 1 room
includes taxes & fees
5 Feb - 6 Feb
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About the area

Gold Coast

A luxury stay in Gold Coast awaits you at Crowne Plaza Surfers Paradise, an IHG Hotel. Within a 30-minute stroll, you'll find Gold Coast Convention and Exhibition Centre and Surfers Paradise Beach. Highlights at this hotel include 2 bars/lounges, a restaurant and an outdoor swimming pool. .Relish Restaurant is open for breakfast, lunch and dinner. Enjoy the gym, outdoor tennis court, Hot tub and pool loungers. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also self parking, along with the convenience of an airport shuttle. .Places within a 30-minute walk of this 4.5-property class Surfers Paradise hotel include The Star Gold Coast and Cavill Avenue.

What's nearby

  • Gold Coast Convention and Exhibition Centre - 16 min walk
  • The Star Gold Coast - 2 min drive
  • Pacific Fair Shopping Centre - 2 min drive
  • Surfers Paradise Beach - 3 min drive
  • Cavill Avenue - 4 min drive

Getting around

  • Florida Gardens station - 1 min walk
  • Varsity Lakes Station - 20 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 34 min drive

Restaurants

  • ‪Cantina on Capri - ‬3 min drive
  • ‪McDonald's - ‬13 min walk
  • ‪Sushi Train - ‬3 min walk
  • ‪BMD Northcliffe Surf Club - ‬13 min walk
  • ‪Broadbeach Bowls Club - ‬8 min walk

About this property

Crowne Plaza Surfers Paradise, an IHG Hotel

Luxury Gold Coast hotel in Surfers Paradise with bars
As a guest of Crowne Plaza Surfers Paradise, an IHG Hotel, you'll find an outdoor pool, an outdoor tennis court, Access to hot tub, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A terrace, a vending machine, and multilingual staff are also featured at the luxury Crowne Plaza Surfers Paradise, an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Gold Coast hotel is smoke free.

  • 1 building
  • 269 guestrooms or units
  • 26 levels
  • 2 bars or lounges
  • Deli
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Computer for guest use
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Locker space
  • Coffee shop
  • Dining venue
Crowne Plaza Surfers Paradise, an IHG Hotel offers 269 accommodations with espresso makers and a safe. Rooms open to furnished balconies. 55-inch LCD televisions come with digital channels. Bathrooms include a separate bath and shower, dressing gowns, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

Chinese (Mandarin), English, Filipino, Finnish, French, Hindi, Macedonian, Russian, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge)
  • Parking on site (AUD 20 per day; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AUD 39 for adults and AUD 19.50 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Relish Restaurant

Things to do

  • Bicycle rentals
  • Gym
  • Outdoor pool
  • Outdoor tennis court
  • Spa tub
  • TV in common areas

Family friendly

  • Fenced pool
  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Front entrance ramp
  • Lift
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The property charges 3 per cent for credit card payments
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 65.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AUD 39.00 for adults and from AUD 19.50 for children
  • Self-parking fee: AUD 20 per day (in/out privileges)
  • Rollaway bed fee: AUD 65.0 per night
  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Surfers Paradise
Crowne Plaza Surfers Paradise
Surfers Paradise Crowne Plaza
Crowne Plaza Surfers Paradise Gold Coast
Crowne Plaza Surfers Paradise Hotel Surfers Paradise
Crowne Plaza Surfers Paradise Hotel

Frequently asked questions

What is the cancellation policy at Crowne Plaza Surfers Paradise, an IHG Hotel?

Crowne Plaza Surfers Paradise, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crowne Plaza Surfers Paradise, an IHG Hotel?

As of 22 Jan 2025, prices found for a 1-night stay for 2 adults at Crowne Plaza Surfers Paradise, an IHG Hotel on 17 Feb 2025 start from NZ$205.62, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crowne Plaza Surfers Paradise, an IHG Hotel?

Yep, Crowne Plaza Surfers Paradise, an IHG Hotel has a self car park with in/out privileges for AUD 20 per day. Onsite parking is limited.

Are there any beaches close to Crowne Plaza Surfers Paradise, an IHG Hotel?

Yep, Crowne Plaza Surfers Paradise, an IHG Hotel is a short 6-minute walk from Broadbeach Beach.

Does Crowne Plaza Surfers Paradise, an IHG Hotel have a pool?

Yep, and guests love it! Crowne Plaza Surfers Paradise, an IHG Hotel has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 7:00 AM to 9:00 PM.

What luxury perks are available at Crowne Plaza Surfers Paradise, an IHG Hotel?

Crowne Plaza Surfers Paradise, an IHG Hotel features an outdoor pool, 1 hot tub and 2 bars. All guestrooms come with 24-hour room service and espresso makers.

What makes Crowne Plaza Surfers Paradise, an IHG Hotel a romantic place to stay?

1 hot tub and pool-view dining, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Crowne Plaza Surfers Paradise, an IHG Hotel.

Is Crowne Plaza Surfers Paradise, an IHG Hotel family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Crowne Plaza Surfers Paradise, an IHG Hotel is a hit with families.

Does Crowne Plaza Surfers Paradise, an IHG Hotel serve breakfast?

Yeah, travelers are hooked on the buffet brekkie here! Served daily from 6:30 AM to 10:30 AM, this is the perfect spot to fuel up for a day full of adventure.

Is there a free airport shuttle available at Crowne Plaza Surfers Paradise, an IHG Hotel?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Crowne Plaza Surfers Paradise, an IHG Hotel?

Yep, you can grab a meal at Crowne Plaza Surfers Paradise, an IHG Hotel's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Crowne Plaza Surfers Paradise, an IHG Hotel?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Crowne Plaza Surfers Paradise, an IHG Hotel?

No, only service animals are allowed.

Crowne Plaza Surfers Paradise, an IHG Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 581 out of 1001 reviews" "
Rating 8 - Good. 249 out of 1001 reviews" "
Rating 6 - Okay. 96 out of 1001 reviews" "
Rating 4 - Poor. 36 out of 1001 reviews" "
Rating 2 - Terrible. 39 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Angela

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Disappointed with lack of staff at checkout. Priority was given to a large group of flight staff that were checking in & no staff were available to serve the large amount of customers wanting to check out
Stayed 4 nights in Jan 2025

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, staff & service
Good location although noisy due to being on the main road. Premium room was very clean and spacious, with great views. Gym was poor and pool area average. Breakfast buffet was good but not great.
Stayed 5 nights in Jan 2025

10/10 Excellent

Nishi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I would really like another coffee machine My thanks to Erica at the reception for her outstanding customer service which made us feel welcomed.
Stayed 5 nights in Dec 2024

6/10 Okay

Leona

Stayed 1 night in Nov 2024

10/10 Excellent

Basilios

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome staff
Stayed 11 nights in Dec 2024

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No minibar. Bottle of juice at cafe downstairs was $9. Otherwise very good.
Stayed 1 night in Dec 2024

8/10 Good

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for 1 night with my children aged 8,6 and 7 months. Staff were absolutely amazing. Super friendly and helpful. The pool was really deep in all areas. Too deep for my 6 year old. Really wish it had a little area she could have stood. The stairs into the pool are quite small. Also the balcony has a small glass panel. The balcony itself is tiny with a small table and 2 chairs. 6 year old could easily stand on the chair and climb over the balcony. 8 year old could do it without the chair. Did give me a bit of anxiety.
Stayed 1 night in Dec 2024

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second stay at the Crown plaza. Checking in was a breeze and staff friendly. Room was comfortable and had all that we needed. Buffet breakfast great
Stayed 2 nights in Dec 2024

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view. Stayed on 29th floor
Stayed 1 night in Dec 2024

8/10 Good

Tambi

Liked: Cleanliness, staff & service
Loved that the hotel was right at a tram stop. Tram stops make it fast to get anywhere you want to go! Didn’t like that there was n not alot of walkable dining..had to jump on the tram.
Stayed 5 nights in Dec 2024

10/10 Excellent

Clint

Liked: Cleanliness, staff & service, property conditions & facilities
The concierge was brilliant. Could not complain.
Stayed 2 nights in Nov 2024

4/10 Poor

REUBEN MOCHIEMO

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dusty and stinking, the carpet was dusty, bed was broken ,bed material was tone. Generally the room was terrible , we couldn't expect that from Crowne plaza being a big brand.
Stayed 3 nights in Nov 2024

10/10 Excellent

Amal

Stayed 3 nights in Nov 2024

10/10 Excellent

Ravish

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the stay,
Stayed 2 nights in Nov 2024

10/10 Excellent

Brendan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value hotel with very friendly and accommodating staff.
Stayed 2 nights in Nov 2024

8/10 Good

Michelle

Liked: Cleanliness
Disliked: Staff & service
More staff required to work in little coffee shop as wait for service was too long
Stayed 1 night in Nov 2024

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant was excellent.
Stayed 1 night in Nov 2024

2/10 Terrible

Carol

Nothing
Stayed 1 night in Nov 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire experience with you guys was so easy, and the customer service and attention to detail was second to none. I will be back, and i will definitely be recommending you to everybody. Thank you for an amazing birthday weekend
Stayed 1 night in Nov 2024

2/10 Terrible

Brian

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
As soon as we saw the horrible Standard room we were offered and the mould in the shower we complained. We were taken to see an upgraded room that was dearer which was supposed to have been refurbished as it had been used by people who had Covid but the bathroom had not been touched and again there was mould in the shower. The Manager agreed that we did not have to stay and that our money would be refundid, which it was thank you.
Stayed 3 nights in Nov 2024

10/10 Excellent

Ruffeale

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful
Stayed 1 night in Nov 2024

8/10 Good

john

Travelled with partner
Liked: Cleanliness
Cannot complain about the rooms, large bathrooms, TV’s and balcony's. Buffet Breakfast we had to wait for 10 minutes as they were running late. Maybe short staffed? One staff member was straightening pool furniture when they should had been helping with breakfast set up. The buffet hot food is pretty basic and bland. Scrambled eggs and sausages were less than ‘truck stop’ quality but the cereal options and fruit salad was varied and fresh. We experienced a wait of 15 minutes to contact room service for in room dining due to ‘lack of staff’ which was very inconvenient and disappointing, more staff please as that is why we stay here for customer service. We even tried ringing the external number but no one answered at reception, the bar, restaurant or room service. Sadly after 3 times staying here, it will be our last as customer service and attention to detail doesn’t equal our expectation when a good view can be found in many other accommodations.
Stayed 2 nights in Nov 2024

6/10 Okay

Justin

Travelled with family and small children
Liked: Staff & service, amenities
NA
Stayed 2 nights in Oct 2024

4/10 Poor

Eui Jae

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Amelia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad bond
I was refused a stay at crown plaza after trying to pay a cash bond.I offered the night to a couple they refused the stay and when I asked for the trip to be cancelled the property refused then I spent two hours trying to get the full refund
Stayed 1 night in Aug 2024