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voco Gold Coast, an IHG Hotel

4.5 star property
Luxury Gold Coast hotel connected to the convention centre, steps from SkyPoint Observation Deck
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for voco Gold Coast, an IHG Hotel

Outdoor pool, open 6:00 AM to 9:00 PM, pool loungers
Building design
Point of interest
Exterior
Beach/ocean view

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Breakfast available
  • Restaurant
  • Pool
  • Bar
    Bar
  • Housekeeping
    Housekeeping
  • Room service
    Room service

Explore the area

Map
31 Hamilton Avenue, Surfers Paradise, QLD, 4217
  • SkyPoint Observation Deck
    1 min walk
  • Surfers Paradise Beach
    6 min walk
  • Centro Surfers Paradise
    7 min walk
  • Surfers Paradise, QLD (SFP)
    9 min walk

Room options

View all photos for Premium Room, 2 Double Beds, Mountain View

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 2 Double Beds, Mountain View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
  • 29 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds, Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 2 Double Beds, Ocean View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
  • 29 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Ocean View

Beach/ocean view

Premium Room, 1 King Bed, Ocean View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
  • 29 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Mountain View

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Mountain View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
  • 29 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Ocean View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
  • 29 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, in-room safe, desk, laptop workspace

Standard Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
  • 29 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed, City View

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
  • 29 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Ocean View

View from room

Standard Room, 2 Double Beds, Ocean View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
  • 29 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, City View

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
  • 29 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior
Crowne Plaza Surfers Paradise, an IHG Hotel
Pool
Hot tub
Free WiFi
Restaurant
4.3 out of 5, Excellent, (1002)
The price is NZ$298
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Crowne Plaza Surfers Paradise, an IHG Hotel

About the area

Gold Coast

Voco Gold Coast, an IHG Hotel puts you in the heart of Gold Coast, connected to the convention centre and within a 20-minute stroll of SkyPoint Observation Deck and Surfers Paradise Beach. Highlights at this luxury hotel include 3 restaurants, an outdoor swimming pool and a bar/lounge. .The buffet restaurant, Waves Buffet Restaurant, is open for breakfast. Social House is the hotel's own bar, serving drinks along with breakfast and brunch. Enjoy the gym and pool loungers. 9 meeting rooms, a conference centre, and a 24-hour business centre are among the business amenities offered. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10 AM. There's also self parking, along with the convenience of car rentals on site. .Sights within a 10-minute walk of this 4.5-property class Surfers Paradise hotel include Cavill Avenue and Chevron Renaissance.

What's nearby

  • SkyPoint Observation Deck - 1 min walk - 0.2 km
  • Surfers Paradise Beach - 6 min walk - 0.6 km
  • Cavill Avenue - 8 min walk - 0.7 km
  • Chevron Renaissance - 9 min walk - 0.8 km
  • The Star Gold Coast - 3 min drive - 3.0 km

Getting around

  • Cypress Avenue Station - 15 min walk
  • Varsity Lakes Station - 19 min drive
  • Gold Coast, QLD (OOL-Coolangatta) - 33 min drive

Restaurants

  • ‪SkyPoint Observation Deck - ‬2 min walk
  • ‪Alfresco on Elston - ‬1 min walk
  • ‪Walrus Social House - ‬1 min walk
  • ‪Legends Chinese Seafood Restaurant - ‬3 min walk
  • ‪Longboards Laidback Eatery & Bar - ‬3 min walk

About this property

voco Gold Coast, an IHG Hotel

Luxury Gold Coast hotel connected to the convention centre, steps from SkyPoint Observation Deck
Voco Gold Coast, an IHG Hotel offers its guests an outdoor pool and a fitness centre. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a 24-hour business centre and 9 meeting rooms. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury voco Gold Coast, an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Gold Coast hotel is smoke free.

  • 1 building
  • 389 guestrooms or units
  • 20 levels
  • 3 dining venues
  • Built in 2011
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Voco Gold Coast, an IHG Hotel offers 389 accommodations with a safe and a hairdryer. Beds feature premium bedding. LCD televisions come with premium digital channels.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

Languages

Arabic, Chinese (Mandarin), English, Filipino, Finnish, Japanese, Korean, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (AUD 25 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: AUD 39 for adults and AUD 19.50 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Cliffords Grill & Lounge
  • Social House
  • Waves Buffet Restaurant

Family friendly

  • Baby toys
  • Children's toys
  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 9 meeting rooms
  • Conference centre

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Lift (110 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 20 floors
  • Banquet hall
  • Built in 2011
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with premium digital channels

Food and drink

  • 24-hour room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 1.9 per cent for credit card payments
Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 65.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AUD 39.00 for adults and from AUD 19.50 for children
  • Self-parking fee: AUD 25 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 65.0 per night
  • Credit card charges are subject to a surcharge of 1.9 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards, debit cards and cash
Cashless transactions are available
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, JCB International, debit cards and cash. On-site parties or group events are strictly prohibited. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 6:00 AM to 9:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Hotel Watermark
Watermark Hotel Surfers Paradise
Watermark Surfers Paradise
Watermark Hotel & Spa Gold Coast Surfers Paradise
Watermark Hotel And Spa Gold Coast
Watermark Hotel Gold Coast
Watermark Hotel
VOCO Gold Coast Formerly Watermark Hotel Surfers Paradise
VOCO Gold Coast Formerly Watermark Surfers Paradise
VOCO Gold Coast Formerly Watermark
VOCO Gold Coast Formerly Wate
voco Gold Coast formerly Watermark Hotel IHG Hotel
voco Gold Coast formerly Watermark IHG Surfers Paradise
voco Gold Coast formerly Watermark IHG
Watermark Hotel Spa
VOCO Gold Coast (Formerly Watermark)
Voco Gold Coast Watermark Ihg
voco Gold Coast
Voco Gold Coast, An Ihg
voco Gold Coast An IHG Hotel
voco Gold Coast, an IHG Hotel Hotel
voco Gold Coast, an IHG Hotel Surfers Paradise
voco Gold Coast, an IHG Hotel Hotel Surfers Paradise
voco Gold Coast (formerly Watermark Hotel Spa) An IHG Hotel

Frequently asked questions

What is the cancellation policy at voco Gold Coast, an IHG Hotel?

Voco Gold Coast, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at voco Gold Coast, an IHG Hotel?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at voco Gold Coast, an IHG Hotel on 12 Dec 2024 start from NZ$215.07, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at voco Gold Coast, an IHG Hotel?

Yep, voco Gold Coast, an IHG Hotel has a self car park for AUD 25 per night. Onsite parking is limited.

Are there any beaches close to voco Gold Coast, an IHG Hotel?

Yep, voco Gold Coast, an IHG Hotel is a short 6-minute walk from Surfers Paradise Beach. Fun beach activities include scuba diving, waterskiing and windsurfing.

Does voco Gold Coast, an IHG Hotel have a pool?

Voco Gold Coast, an IHG Hotel has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 6:00 AM to 9:00 PM.

What makes voco Gold Coast, an IHG Hotel a romantic place to stay?

A lounge bar and 24-hour room service, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at voco Gold Coast, an IHG Hotel.

Is voco Gold Coast, an IHG Hotel family-friendly?

You bet! With amenities such as laundry facilities and an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that voco Gold Coast, an IHG Hotel is a hit with families.

Does voco Gold Coast, an IHG Hotel serve breakfast?

Yeah, our guests highly rate the buffet brekkie here! Served daily between 6:30 AM and 10 AM, this is the spot to fuel up for a big day full of adventure.

Is there a free airport shuttle available at voco Gold Coast, an IHG Hotel?

No, voco Gold Coast, an IHG Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at voco Gold Coast, an IHG Hotel?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at voco Gold Coast, an IHG Hotel?

Check-in begins at 2:00 PM. Check-out time is 10 AM.

Are pets allowed at voco Gold Coast, an IHG Hotel?

No, only service animals are allowed.

voco Gold Coast, an IHG Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 527 out of 1002 reviews" "
Rating 8 - Good. 282 out of 1002 reviews" "
Rating 6 - Okay. 115 out of 1002 reviews" "
Rating 4 - Poor. 49 out of 1002 reviews" "
Rating 2 - Terrible. 29 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

raef

Liked: Staff & service
Thanks
Stayed 3 nights in Nov 2024

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the bed! So comfortable
Stayed 1 night in Nov 2024

8/10 Good

Andreas

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

2/10 Terrible

Corinne

Stayed 1 night in Oct 2024

10/10 Excellent

Thomas

Stayed 1 night in Sep 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at the Voco, check-in was easy, staff were friendly. We stayed on the 19th floor with an ocean view. Bed was comfortable, with plenty of room for luggage, bathroom was clean and everything worked well and the dual shower head was a plus, with great pressure and plenty of hot water. We used room Service and the meals were tasty we ordered again the following night, very quick and food was great. Would have liked to have some fresh air but the rooms don’t have opening windows or balcony’s. Parking was easy and secure. Pay at the property but worth it for convenience and safety. Breakfast buffet was enjoyable only issue was the 1st coffee machine was broken the whole time we were there. The 2nd machine was also having issue but we made do. The pool was refreshing and plenty of lounge chairs and sun to relax in. Overall a great stay.
Stayed 3 nights in Oct 2024

4/10 Poor

Virginia Marie, Bermagui

Stayed 4 nights in Aug 2024

4/10 Poor

Naomi

Travelled with family
Disliked: Staff & service, property conditions & facilities
Reception staff state the car park is full only to overhear car park offered to other guests after we've already checked in. Head reception staff member condescending to people of non- English speaking backgrounds. Room card continually times out and doesn't work for your room, so repeatedly had to go back to reception to reactivate the card. Two towels in room for four people and very limited tea/coffee/glasses etc in room- reception staff would not bring up extra towels for your room on request. Told at the restaurant we hadn't paid for breakfast when we did. No apologies from staff for multiple errors. At the end of the day, you get what you paid for- shame as it was previously a nice hotel to stay at.
Stayed 1 night in Sep 2024

10/10 Excellent

Emily Jane

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed staying here, will be back again ☀️
Stayed 3 nights in Sep 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Nathalie

When we arrived there was a bit of confusion with our booking. We had special instructions on our booking that we have breakfast included but at the reception we were told that we had to pay for two nights parking and breakfasts also were not included
Stayed 2 nights in Aug 2024

10/10 Excellent

Beth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a great location
Stayed 1 night in Aug 2024

10/10 Excellent

Anthony, Albany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food available 24/7
Stayed 3 nights in Aug 2024

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
I booked a King room with an Ocean view at a fixed price with breakfast and got bumped down to a normal room with no breakfast for a much higher rate, we will never stay at VOCO again, never.
Stayed 2 nights in Aug 2024

10/10 Excellent

Amy Ka Huen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and spacious. Staff is friendly and helped to arrange rooms as we requested. The location is convenient with shops and restaurants downstairs.
Stayed 1 night in Aug 2024

8/10 Good

Eireen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, great location, good for families, loved the gym and pool facilities.
Stayed 1 night in Aug 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

10/10 Excellent

Neisha

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Angelina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, right next to the Surfers Paradise station and the Q1 sky observation tower. The building is a little old but luckily well maintained. Great breakfast buffet selection and friendly staff service. P.S. if you get the river view, you can get stunning sunset view all from the comfort of the room, which is also very warm during winter as the sun shines in during the colder times of the day.
Stayed 4 nights in Jul 2024

2/10 Terrible

Megan Isabelle

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Changed 3 rooms in 3 nights, our first room was not clean, hair found in the bed, dirty used towels, toilet paper had dust and mould etc on it. Second room our toilet wasn’t flushing properly and then clogged. 3rd room was fine but just extremely inconvenient to change EVERY night.
Stayed 3 nights in Aug 2024

8/10 Good

Fatuaiga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

graham

Very happy
Stayed 1 night in Jul 2024

10/10 Excellent

octavia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at the Voco Hotel Surfer Paradise in Queensland, and it was a great experience. The hotel provided a peaceful and clean environment, which was perfect for a relaxing stay. Its location was incredibly convenient, with easy access to all the local pubs and the town center, all within walking distance. We felt very safe throughout our stay. The staff were notably friendly and helpful, adding to the overall positive experience. Highly recommend for anyone looking for a comfortable and well-situated place in Surfer Paradise.
Stayed 2 nights in Aug 2024

10/10 Excellent

Jason

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay was a gift to our son for his birthday. Thankyou for making their stay memorable. He love the card and wine left for him. Xo thanks team Voco.
Stayed 1 night in Aug 2024