2/10 Terrible
Qm
21 Sept 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
**My Stay at Sheraton Kuta: A Nightmare Experience**
My recent stay at Sheraton Kuta was nothing short of a nightmare, leaving me baffled at how a prestigious hotel chain, part of Marriott International, could offer such disorganized services and insufficient facilities in the thriving tourist destination of Bali. My experience began with an unbearably chaotic check-in process, where unprofessional reception staff blamed their online booking system for my downgraded room next to the elevator. Although another guest in the same room type offered a glimpse of my original booking, I chose not to make a scene, thinking my two-night stay would be manageable.
Unfortunately, the reality was quite different. The room was dated, lacking modern amenities while the USB ports were a mere facade of functionality. The incessant noise from the ancient elevator kept me awake all night, leaving me astounded that an international hotel would still be using such outdated equipment. A quality stay is about comfort, and this experience was a glaring violation of that principle.
As a resort, one would expect more than just basic comforts; yet, I was let down by the absence of an executive lounge and the overall mediocrity of the breakfast. The food quality was below average, and waiting over twenty minutes for my eggs—only to be reminded twice by me for their service—was frustrating.
I would not recommend this place to any of my Australian friends and their families.
Qm
Stayed 2 nights in Sep 2024
