4/10 Poor
Erin
Travelled with partner
4 Nov 2024
Disliked: Staff & service
I had a late check in since it was an unexpected trip to Sacramento. I was glad to get a hotel room, but when it took over 10mins and many rings of the outdoor bell for the desk clerk to wake up and open the exterior door for me, I was cold and not impressed. Took what seemed an unnecessary long time to check in, I had to wait for the clerk to show my boyfriend where he could park (which was directly in front of where he had been waiting). The hallways had a funky smell, not clean, not rancid, but not appealing. The room was to be expected, except not very clean. Stains on the upholstered pillows and black marks (or substance) on the shower walls. Overall did not feel as though it was a well sanitized room or hotel in general. The long wait time in the beginning definitely did not help. I will not be back at this hotel nor recommend.
Erin
Stayed 1 night in Nov 2024