10/10 Excellent
Robin
16 Oct 2024
Liked: Cleanliness, staff & service, property conditions & facilities
This park was beautiful and all of the cast members were friendly and helpful. We visited with a disability pass and the process less than user friendly. The process 2as not explained well on the website and when we tried to clarification at customer service upon arrival, we were directed to the rides. Not knowing how to use the pass we waited in line for 30 minutes, then the cast member moved us to the standby line, but our wait increased from the remaining 30 minutes to 65 minutes. Then the pass was entered incorrectly and we almost had to wait another 45. That confusion was cleared up, however the second cast member had already entered a standby which we then had to wait around for expiration before we could sign up for another ride. I feel like there must be a more guest friendly way for this to operate.
Ultimately we did enjoy the attractions we were able to ride.
Robin
Stayed 2 nights in Oct 2024