6/10 Okay
Gui
Travelled with family
5 Aug 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I’m overall still unsatisfied with my stay at this hotel. I understand it’s summer (August) and obviously this location is popular. I just can’t believe they would give my parents a room with a malfunctioning door. They kept dragging it on trying to fix it for 3days. My parents had to use keys to open manually instead of using a card. On the 3rd day, even the keys wouldn’t lock anymore. My parents had to move all luggage to my room. They wouldn’t give them another room and insisted on getting someone to fix the door that day. We returned back to the hotel and they left us a letter saying they couldn’t fix it and had to change rooms to a lower level. The issue is the ac being broken and only gets slightly cold. Come on… it’s super hot in the summer and we definitely need ac to relax after a long day of walking. The hotel did refund partially for my parent’s stay. But the stay was not comfortable or convenient in any way at all.
Gui
Stayed 7 nights in Jul 2024