Hotel New Otani Tokyo The Main

4.5 star property
Hotel with 20 restaurants, near Tokyo Imperial Palace
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel New Otani Tokyo The Main

Exterior
Restaurant
Exterior
The Main Shin-Edo Suite with Cypress Bath, Non-Smoking
View from property

Reviews

9.2 out of 10

Wonderful

Guests liked:

Clean rooms, friendly staff, spacious rooms

Popular amenities

  • Bar
    Bar
  • Gym
    Gym
  • Breakfast available
    Breakfast available
  • Pool
    Pool
  • Parking included
    Parking included
  • Housekeeping
    Housekeeping

Explore the area

Map
4-1 Kioi-cho Chiyoda-ku, Tokyo, 102-8578
  • Hotel New Otani Tokyo
    1 min walk
  • Tokyo Imperial Palace
    16 min walk
  • Tokyo Midtown
    3 min drive
  • Tokyo (HND-Haneda)
    31 min drive

Room options

The Main Deluxe Double Room with Cypress Bath "Shin-Edo" Non-Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Blackout curtains
Bathrobes
Shower/bath combination
  • 45 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

The Main Standard Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Blackout curtains
Bathrobes
Shower/bath combination
  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

The Main Deluxe Twin Room with Cypress Bath "Shin-Edo" Non-Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Blackout curtains
Bathrobes
Shower/bath combination
  • 45 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

The Main Quality Double Non-smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Blackout curtains
Bathrobes
Shower/bath combination
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

The Main Standard Twin, Non Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Blackout curtains
Bathrobes
Shower/bath combination
  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

The Main Standard Double Room with Cypress Bath "Shin-Edo" Non-Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Blackout curtains
Bathrobes
Shower/bath combination
  • 36 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

The Main Shin-Edo Suite with Cypress Bath, Non-Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Blackout curtains
Separate bedroom
Down duvet
Bathrobes
  • 76 sq m
  • Sleeps 4
  • 2 Large Single Beds

The Main Quality Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Blackout curtains
Bathrobes
Shower/bath combination
  • 26 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed

The Main Deluxe Triple Room, Non Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Blackout curtains
Day bed
Down duvet
Bathrobes
  • 45 sq m
  • City view
  • Sleeps 5
  • 2 Single Beds

The Main Standard Twin, Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Blackout curtains
Separate bedroom
Down duvet
Bathrobes
  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

The Main room Premium Deluxe Room, Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Blackout curtains
Bathrobes
Shower/bath combination
  • 45 sq m
  • City view
  • Sleeps 5
  • 2 Large Single Beds OR 2 Large Single Beds and 1 Single Sofa Bed

The Main Deluxe King, Non Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Blackout curtains
Bathrobes
Shower/bath combination
  • 45 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

The Main Standard King, Non Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Blackout curtains
Bathrobes
Shower/bath combination
  • 36 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

The Main Deluxe Twin, Non Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Blackout curtains
Bathrobes
Shower/bath combination
  • 45 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

The Main Junior Suite double, Non Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Blackout curtains
Separate bedroom
Down duvet
Bathrobes
  • 71 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

The Main Standard Twin Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Blackout curtains
Bathrobes
Shower/bath combination
  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

The Main Single Room with Cypress Bath "Shin-Edo" - Non-Smoking

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Blackout curtains
Bathrobes
Shower/bath combination
  • 26 sq m
  • Sleeps 1
  • 1 Queen Bed

The Main Standard Double Room, Non Smoking, Early check-in from 9:00, check-out 12:00

Highlights

Individually furnished
Air conditioning
Fridge
HDTV
Down duvet
Blackout curtains
Bathrobes
Shower/bath combination
  • 36 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

The Main Shin Edo Standard Double Room

  • Sleeps 2
  • 1 King Bed

The Main Shin Edo Deluxe Double Room

  • Sleeps 2
  • 1 King Bed

The Main Standard Twin Room

  • Sleeps 2
  • 2 Single Beds

The Main Deluxe Double Room

  • Sleeps 2
  • 1 King Bed

The Main Quality Double Room

  • Sleeps 1
  • 1 Queen Bed

The Main Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

The Main Standard King Room

  • Sleeps 2
  • 1 King Bed

The Main Standard Room Bed Any

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

The Main Shin Edo Single Room

  • Sleeps 1
  • 1 Queen Bed

The Main Shin Edo Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

The Main Deluxe Triple Room

  • Sleeps 3
  • 3 Single Beds

The Main Shin Edo Standard Twin Room

  • Sleeps 2
  • 2 Single Beds

The Main Deluxe Double Room For 3 People

  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

The Main Junior Suite (Bed Type Cannot Be Specified)

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Similar properties

About the area

Tokyo

Hotel New Otani Tokyo The Main puts you in the centre of Tokyo, 1.4 km (0.9 mi) from Tokyo Imperial Palace and 2.6 km (1.6 mi) from Roppongi Hills. Highlights at this hotel include 20 restaurants, 4 bars/lounges and a full-service spa. .A day of pampering can include facials and body treatments along with access to the sauna. Enjoy the gym and seasonal outdoor swimming pool as well as access to bike hire. 269 square feet (25 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Other amenities include 3 coffee shops/cafes and free Wi-Fi in public areas. Each morning buffet breakfast is served between 7 AM and 10 AM. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this Chiyoda hotel, you'll be 3.1 km (1.9 mi) from Tokyo Tower and 3.2 km (2 mi) from Nippon Budokan.

What's nearby

  • Tokyo Imperial Palace - 16 min walk
  • Tokyo Tower - 3 min drive
  • Nippon Budokan - 4 min drive
  • Tokyo Dome - 5 min drive
  • Shinjuku Gyoen National Garden - 8 min drive

Getting around

  • Akasaka-Mitsuke Station - 2 min walk
  • Yotsuya Station - 12 min walk
  • Tokyo (NRT-Narita Intl.) - 66 min drive

Restaurants

  • ‪フレッシュネスバーガー - ‬3 min walk
  • ‪SATSUKI - ‬12 min walk
  • ‪維新號赤坂店 - ‬7 min walk
  • ‪ガンシップ - ‬12 min walk
  • ‪VIEW & DINING THE Sky - ‬11 min walk

About this property

Hotel New Otani Tokyo The Main

Hotel with 20 restaurants, near Tokyo Imperial Palace
Hotel New Otani Tokyo The Main offers its guests a full-service spa, a health club, and a seasonal outdoor pool. There are 20 restaurants and 3 coffee shops/cafes, as well as a nearby corner/local shop. You can unwind with a drink at one of the 4 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 269 square feet (25 square metres) and includes conference space. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the business-friendly Hotel New Otani Tokyo The Main. An airport shuttle during limited hours is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this Tokyo hotel.

  • 554 guestrooms or units
  • 2 buildings
  • 20 dining venues
  • 4 bars or lounges
  • 3 coffee shops
  • Conference rooms
  • 269 sq ft of conference space
  • 25 sq. m of conference space
  • Built in 1964
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
Hotel New Otani Tokyo The Main offers 554 accommodations with a safe and free newspapers. Each accommodation is individually furnished. Beds feature down duvets. 32-inch flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit with a deep soaking bath, dressing gowns, slippers and complimentary toiletries.

This Tokyo hotel provides complimentary wired Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 8:30 AM to 7:00 PM
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: JPY 3,680 to 8,855 for adults and JPY 3,220 to 5,175 for children
  • 20 restaurants
  • 3 coffee shops/cafes
  • 4 bars/lounges

Family friendly

  • Babysitting (surcharge)
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 269 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • Facials
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • Ballroom
  • Banquet hall
  • Built in 1964
  • Designated smoking areas
  • Rooftop garden
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Children's slippers
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Free bottled water
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age - 20

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

This property is closed from 13 January 2025 to 14 January 2025 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 3680 to 8855 for adults and JPY 3220 to 5175 for children
  • Airport shuttle fee: JPY 3600 per person (one-way)
  • Airport shuttle fee per child: JPY 1800 (one-way), (from 6 to 12 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and cash.

We should mention

  • The seasonal pool will open on 20 July and close on 01 September.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel New Otani
Hotel New Otani Tokyo
Hotel Tokyo New Otani
New Hotel Otani Tokyo
New Otani
New Otani Hotel Tokyo
New Otani Tokyo
Otani Tokyo Hotel
Tokyo New Otani
Tokyo New Otani Hotel
Hotel New Otani Tokyo Executive House ZEN & The Main Japan
New Otani Tokyo Garden Hotel
Hotel New Otani Tokyo Main
Hotel New Otani Main
New Otani Tokyo Main
New Otani Main
New Otani Tokyo The Main Tokyo
Hotel New Otani Tokyo The Main Hotel
Hotel New Otani Tokyo The Main Tokyo
Hotel New Otani Tokyo The Main Hotel Tokyo

Frequently asked questions

What is the cancellation policy at Hotel New Otani Tokyo The Main?

Hotel New Otani Tokyo The Main offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel New Otani Tokyo The Main?

As of 18 Nov 2024, prices found for a 1-night stay for 2 adults at Hotel New Otani Tokyo The Main on 28 Nov 2024 start from NZ$1,122.59, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel New Otani Tokyo The Main?

Yep, Hotel New Otani Tokyo The Main has a free self car park.

Are there any beaches close to Hotel New Otani Tokyo The Main?

The closest beach to Hotel New Otani Tokyo The Main is Odaiba Beach Park (6.6 km).

Is there a spa on site at Hotel New Otani Tokyo The Main?

Yep, there is an onsite spa at Hotel New Otani Tokyo The Main. You'll enjoy heaps of services like facials and body treatments.

Does Hotel New Otani Tokyo The Main have a pool?

Hotel New Otani Tokyo The Main has a seasonal outdoor pool. The pool is open from July 20 to September 01.

What luxury perks are available at Hotel New Otani Tokyo The Main?

Hotel New Otani Tokyo The Main features a full-service spa, a health club and 20 restaurants. All guestrooms come with deep soaking tubs and room service.

Is Hotel New Otani Tokyo The Main family-friendly?

You bet! With amenities such as babysitting services and a corner/local shop, as well as children's slippers in the guestrooms, it's no surprise that Hotel New Otani Tokyo The Main is a hit with families.

Are there hot tubs in the rooms at Hotel New Otani Tokyo The Main?

No, but there are deep-soaking baths in the guestrooms.

Does Hotel New Otani Tokyo The Main serve breakfast?

Sure does, buffet brekkie is offered daily between 7 AM and 10 AM.

Is there a free airport shuttle available at Hotel New Otani Tokyo The Main?

No, but there's an airport shuttle that runs from 8:30 AM - 7:00 PM for a fee.

Is there a bar or restaurant at Hotel New Otani Tokyo The Main?

Yep, Hotel New Otani Tokyo The Main has 20 restaurants.

What time are check-in & check-out at Hotel New Otani Tokyo The Main?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel New Otani Tokyo The Main?

No, pets are not allowed.

Hotel New Otani Tokyo The Main Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 716 out of 1004 reviews" "
Rating 8 - Good. 196 out of 1004 reviews" "
Rating 6 - Okay. 51 out of 1004 reviews" "
Rating 4 - Poor. 26 out of 1004 reviews" "
Rating 2 - Terrible. 15 out of 1004 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ruben

Stayed 1 night in Aug 2024

10/10 Excellent

Abigail

Liked: Cleanliness, amenities, property conditions & facilities
I’ve stayed at this hotel before. They never disappoint. Excellent service. The staff are always very friendly and accommodating.
Stayed 11 nights in Aug 2024

8/10 Good

Apolline, Glenview

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. A lot of dining options in Akasaka and short walk to Akasaka-Mitsuke train station.
Stayed 5 nights in Aug 2024

10/10 Excellent

Gabriel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Japan!
Stayed 4 nights in Aug 2024

10/10 Excellent

Amélie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Amy Idel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. I would like to thank concierge staff member Marina for making our stay special and memorable. Marina went above and beyond for my family. Thank you, Marina! - The Eaton Family
Stayed 8 nights in Jul 2024

10/10 Excellent

Baerbel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and very helpful staff for travelers first trip to Tokyo. Everyone was friendly and helpful.
Stayed 3 nights in Jun 2024

10/10 Excellent

Jason, Los Gatos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The level of service here is very high.
Stayed 18 nights in Jul 2024

10/10 Excellent

Parmdeep

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The new Otani hotel the main is an excellent property with the impeccable garden area. It was so beautiful and serene. The staff were very pleasant and helpful. Our kids and I enjoyed the pool and also the comfortable pajamas and slippers waiting for us in our rooms every night. The dining options are amazing but Satsuki was by far the best restaurant!
Stayed 5 nights in Jul 2024

10/10 Excellent

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen hotel y muy buen servicio
Muy buen hotel y muy buen servicio en una de las mejores zonas
Stayed 5 nights in Jul 2024

6/10 Okay

Jonathan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property was extremely clean, very posh, the surrounding area was lovely. The rooms were fantastic and we loved the edo style baths. HOWEVER room 920 was terrible. The walls were so thin we could hear everything going on around us. Room 920 must have been located below some sort of kitchen or laundry room, every morning around 8 CRASH, BANG, THUD THUD THUD for hours. It was such a shame, if we weren't so busy we would have asked to move.
Stayed 6 nights in Jul 2024

10/10 Excellent

Beatriz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very nice time.
Stayed 2 nights in Jul 2024

10/10 Excellent

INSUNG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Gabriel

Stayed 1 night in Jul 2024

10/10 Excellent

Matthew

Stayed 6 nights in Jul 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was Very well appointed, the staff welcomed Us immediately and attended To our needs. The room was so comfortable, the beds are luxurious and the bathroom is So spacious and attractive. Breakfast buffet in the garden lounge was Delicious and fresh and had Something For everyone to Enjoy. The garden on the property is so peaceful and Beautiful, a surprise to us that it is scenic And calm.
Stayed 4 nights in Jul 2024

10/10 Excellent

Ly Wan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel. Will definitely revisit next time
Stayed 4 nights in Jul 2024

10/10 Excellent

Stuart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic property and stay. I recommend joining the new Otani Club. It provides late checkout and access to the pool free of charge which was a welcome relief in 38 degrees.
Stayed 3 nights in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and beautiful hotel. Everyone was beyond kind and respectful.
Stayed 7 nights in Jul 2024

8/10 Good

Sayaka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Beatriz

Travelled with family
Stayed 1 night in Jul 2024

8/10 Good

Thanh, Mentone

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It's pretty hard to rate this hotel - due to some issues, it was somewhere between 3 and 4 stars. - We arrived around 2PM, checked in & were advised to return after 3PM which was fine. When we came back over 2 hours later, the front desk gentleman took a long while to locate our checkin record & advised us to carry our stored luggage (& the one previously sent via courier) to our room. It's quite unusual for a 5-star hotel, especially in Japan. Later on we were advised that the luggage would be sent to our room in 10 minutes. - The aircond in the room was of the central type which didn't give much control & was not sufficient. At 18 degrees, it's still quite hot that we even had to pull the curtains all day long to avoid the heat. Those 2 issues would result in a 3-star (or lower) rating. However, everything else was top notch which entailed a 4-star rating. It's a massive hotel in a prime location where everything could be done within the building complex: restaurants, shops, gyms, swimming pools (the pool was closed during our stay), garden with a waterfall, etc. Train stations, shops & restaurants are close by. Airport bus is right at the front. Our room was bright, quiet & spacious with comfortable beddings. Nice, clean bathroom with good amenities. We sampled 4 different restaurants in our stay and they were all good, great service & decor. When checking out, our luggage was carried all the way to the bus. Great service.
Stayed 3 nights in Jul 2024

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024