4/10 Poor
Amy
Travelled with family
24 Dec 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
We arrived at the hotel at 3pm which was the checkin time on my booking confirmation. The front desk advised us our actual checkin time was 6pm even though there was a board full of keys to available rooms. We left our bags and took a walk around the hotel where we were promptly stopped and questioned by staff as to where we were going. We left for the shopping district rather than feel like we were being monitored. We came back at 6pm to a very small room that was basically wall to wall beds all of which were hard and horribly uncomfortable. After getting one of the worst nights of sleep we had ever had, we went down to breakfast. Even though there were open tables in the dining room , we were seated at a table in the hallway. This hotel is listed as a “good neighbor” Disney hotel but there is absolutely nothing “Disneyesque” about this property. The atmosphere is one of unwelcomeness and generally inhospitable. If you are coming here to go to the Disney parks, do yourself a favor and avoid this hotel at all costs. We also stayed at the Hilton and would recommend it highly!
Amy
Stayed 1 night in Dec 2024