Palace Hotel Tokyo

5.0 star property
Luxury Tokyo hotel in Chiyoda with a full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Palace Hotel Tokyo

Executive lounge
Banquet hall
Lobby
Chapel
Couples treatment room(s), sauna, hot tub, body treatments

Reviews

9.8 out of 10

Exceptional

Guests liked:

Friendly staff

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Spa
    Spa
  • Air conditioning
    Air conditioning
  • Housekeeping
    Housekeeping
The price is NZ$1,475
includes taxes & fees
7 Dec - 8 Dec

Explore the area

Map
1-1-1 Marunouchi, Chiyoda, Tokyo, Tokyo-to, 100-0005
  • Imperial Palace East Gardens
    1 min walk
  • Marunouchi Building
    8 min walk
  • Tokyo International Forum
    14 min walk
  • Tokyo (HND-Haneda)
    31 min drive

Room options

Grand Deluxe Twin Room

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Egyptian cotton bed sheets
  • 55 sq m
  • Park view
  • Sleeps 3
  • 2 Double Beds

Chiyoda Suite Room

Highlights

Furnished balcony
Air conditioning
Club Lounge
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 80 sq m
  • Park view
  • Sleeps 3
  • 2 Double Beds

Club Deluxe Twin Room with Balcony

Highlights

Balcony or patio
Air conditioning
Club Lounge
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 45 sq m
  • Park view
  • Sleeps 3
  • 2 Double Beds

Grand Deluxe King Room with Balcony

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 55 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Club Grand Deluxe King Room with Balcony

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 55 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Club Deluxe King Room

Highlights

Air conditioning
Club Lounge
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Club Deluxe King Room with Balcony

Highlights

Balcony or patio
Air conditioning
Club Lounge
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 45 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

Garden Suite Room

Highlights

Furnished balcony
Air conditioning
Club Lounge
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 75 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

Executive Suite Room

Highlights

Furnished balcony
Air conditioning
Club Lounge
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 75 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

Premier Suite King

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 90.1 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

Club Grand Deluxe Twin Room

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Egyptian cotton bed sheets
  • 55 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

Deluxe Twin Room with Balcony

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 45 sq m
  • Park view
  • Sleeps 3
  • 2 Double Beds

Premier Suite Twin

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 90 sq m
  • Sleeps 3
  • 2 Double Beds

Deluxe King Room with Balcony

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 45 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

Deluxe King Room

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Egyptian cotton bed sheets
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Park Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 120 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

Terrace Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 120 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Palace Suite

  • Sleeps 2
  • 2 Single Beds

Club Deluxe Twin Room with Balcony

  • Sleeps 3
  • 2 Single Beds

Deluxe King Room with Balcony

  • Sleeps 3
  • 1 King Bed

Executive Suite

  • Sleeps 2
  • 1 King Bed

Premier Suite Twin

  • Sleeps 3
  • 2 Double Beds

Garden Suite

  • Sleeps 2
  • 1 King Bed

Park Suite

  • Sleeps 2
  • 2 Single Beds

Deluxe Room with Balcony

  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Club Grand Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

Grand Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

Terrace Suite

  • Sleeps 3
  • 1 King Bed

Club Deluxe King Room with Balcony

  • Sleeps 3
  • 1 King Bed

Grand Deluxe King Room with Balcony

  • Sleeps 3
  • 1 King Bed

Club Deluxe King Room

  • Sleeps 2
  • 1 King Bed

Deluxe King Room

  • Sleeps 2
  • 1 King Bed

Chiyoda Suite

  • Sleeps 2
  • 2 Single Beds

Deluxe Twin Room with Balcony

  • Sleeps 3
  • 2 Single Beds

Premier Suite King

  • Sleeps 3
  • 1 King Bed

Club Grand Deluxe King Room with Balcony

  • Sleeps 3
  • 1 King Bed

Similar properties

About the area

Tokyo

A luxury stay in the heart of Tokyo awaits you at Palace Hotel Tokyo, a recipient of the prestigious Travel & Leisure 500 award in 2021. Within a short 5-minute stroll, you'll find Imperial Palace East Gardens and Wadakura Fountain Park. Highlights at this boutique hotel include 3 bars/lounges, a full-service spa and a restaurant. .A relaxing visit to evian SPA TOKYO can include deep-tissue massages and prenatal massages along with body wraps, body scrubs and mani/pedis. The restaurant, ESTERRE, serves French cuisine and is open for lunch and dinner. Enjoy the indoor swimming pool, 24-hour gym and sauna as well as access to bike hire. Business travelers can take advantage of meeting rooms, conference space, and limo/town car service. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning full breakfast is served between 6 AM and 10:30 AM. There's also the convenience of valet parking. .Places within a short walk of this 5-property class Chiyoda hotel include Museum of the Imperial Collections and Masakado Kubizuka.

What's nearby

  • Imperial Palace East Gardens - 1 min walk - 0.2 km
  • Marunouchi Building - 8 min walk - 0.8 km
  • Tokyo International Forum - 14 min walk - 1.2 km
  • Tokyo Imperial Palace - 17 min walk - 1.4 km
  • Nippon Budokan - 3 min drive - 2.5 km

Getting around

  • Otemachi Station - 7 min walk
  • Tokyo Station - 8 min walk
  • Tokyo (HND-Haneda) - 31 min drive

Restaurants

  • ‪カレーショップC&C 大手町メトロピア店 - ‬4 min walk
  • ‪玄米カフェ 実身美 - ‬3 min walk
  • ‪The Palace Lounge - ‬1 min walk
  • ‪はせがわ酒店 パレスホテル東京店 - ‬2 min walk
  • ‪もうやんカレー 大手町 - ‬2 min walk

About this property

Palace Hotel Tokyo

Luxury Tokyo hotel in Chiyoda with a full-service spa
Palace Hotel Tokyo offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe. You can unwind with a drink at one of the 3 bars/lounges. WiFi and wired Internet are free in public spaces.

Business amenities include meeting rooms and limo/town car service. A 24-hour fitness centre, spa services, and a terrace are also featured at the luxury Palace Hotel Tokyo. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star Tokyo hotel.

  • 284 guestrooms or units
  • 23 levels
  • 3 bars or lounges
  • Conference rooms
  • Built in 2012
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Dining venue
Palace Hotel Tokyo offers 284 accommodations with DVD players and minibars. Beds feature Egyptian cotton sheets. A pillow menu is available. LCD televisions come with premium digital channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a separate bath and shower with a rainfall showerhead, dressing gowns, slippers and bidets.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include laptop-compatible safes and free newspapers. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Evian SPA TOKYO has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, facials, body wraps and body scrubs. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Palace Hotel Tokyo is listed in the 2021 Travel + Leisure 500.
The property is a member of the Leading Hotels of the World.

Languages

Chinese (Mandarin), English, French, German, Italian, Japanese, Korean, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Limo/town car service
  • Parking on site (JPY 3,300 per night; includes in/out privileges)
  • Valet parking on site (JPY 4,300 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6 AM to 10:30 AM for a fee: JPY 5,819 per person
  • 3 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • ESTERRE
  • GO
  • GRAND KITCHEN
  • TATSUMI
  • WADAKURA

Family friendly

  • DVD player
  • Free cot
  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

More

  • 23 floors
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with premium digital channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 3:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Following policies apply to guests staying in Club Deluxe King, Grand Deluxe Twin Room, Deluxe Twin Room (Triple Use), Executive Suite, Garden Suite, and Chiyoda Suite: 1) Children 12 years old and younger are not permitted in Club Lounge after 5:30 PM.2) Children ages 5 to 15 are only allowed to use the pool from 9 AM to 5 PM with adult supervision.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for JPY 10000.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately JPY 5819 per person
  • Self-parking fee: JPY 3300 per night (in/out privileges)
  • Valet parking fee: JPY 4300 per night (in/out privileges)
  • Rollaway bed fee: JPY 10000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. 

We should mention

  • Pool access available from 6:30 AM to 10:00 PM
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Palace Tokyo
Hotel Tokyo Palace
Palace Hotel Tokyo
Palace Tokyo
Palace Tokyo Hotel
Tokyo Hotel Palace
Tokyo Palace
Tokyo Palace Hotel
Grand Palace Chiyoda
Grand Palace Hotel Tokyo
Hotel Grand Palace Tokyo, Japan
Palace Hotel Tokyo Japan
Palace Hotel Tokyo Hotel
Palace Hotel Tokyo Tokyo
Palace Hotel Tokyo Hotel Tokyo

Frequently asked questions

What is the cancellation policy at Palace Hotel Tokyo?

Palace Hotel Tokyo offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Palace Hotel Tokyo?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Palace Hotel Tokyo on 7 Dec 2024 start from NZ$1,475.05, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Palace Hotel Tokyo?

Yep, Palace Hotel Tokyo has a self car park with in/out privileges for JPY 3300 per night.

Are there any beaches close to Palace Hotel Tokyo?

The closest beach to Palace Hotel Tokyo is Odaiba Beach Park (6.1 km).

Is there a spa on site at Palace Hotel Tokyo?

Yep, evian SPA TOKYO is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as prenatal massages.

Does Palace Hotel Tokyo have a pool?

Palace Hotel Tokyo has an indoor pool. The pool is open 6:30 AM to 10:00 PM.

What luxury perks are available at Palace Hotel Tokyo?

Palace Hotel Tokyo features a full-service spa, an indoor pool and 3 bars.

What makes Palace Hotel Tokyo a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads and massage services available in the guestrooms, help set the scene for a romantic weekend at Palace Hotel Tokyo.

Is Palace Hotel Tokyo family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Palace Hotel Tokyo is a hit with families.

Does Palace Hotel Tokyo serve breakfast?

Yeah, full brekkie is served daily from 6 AM to 10:30 AM.

Is there a free airport shuttle available at Palace Hotel Tokyo?

No, Palace Hotel Tokyo does not offer an airport shuttle service.

Is there a bar or restaurant at Palace Hotel Tokyo?

Yep, you can grab a meal at Palace Hotel Tokyo's onsite restaurant that serves French cuisine.

What time are check-in & check-out at Palace Hotel Tokyo?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Palace Hotel Tokyo?

No, pets are not allowed.

Palace Hotel Tokyo Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 892 out of 1002 reviews" "
Rating 8 - Good. 81 out of 1002 reviews" "
Rating 6 - Okay. 16 out of 1002 reviews" "
Rating 4 - Poor. 7 out of 1002 reviews" "
Rating 2 - Terrible. 6 out of 1002 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place. High level of service. Really enjoy the stay. Only one thing need to improve. I was asking English version of news paper while at check in, but I received Japanese
Stayed 1 night in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

10/10 Excellent

David, New York

Liked: Cleanliness, staff & service, property conditions & facilities
The Palace is a superb world class hotel. Perfect in every way.
Stayed 6 nights in Aug 2024

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palace Superior
The Palace Hotel Tokyo was a great find. The hotel is luxurious, super clean and has excellent staff. The room itself had all the amenities and checked all the boxes. The bed was superior. The bathroom and specifically the shower was amazing. Taxi's are always waiting out front to take you to your next adventure. You wont find a better stay in Tokyo.
Stayed 3 nights in Aug 2024

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel - highly recommend
Beautiful hotel with great views of the city. Layout, size and comfort of room are what you would expect of a 5* hotel as was the quality of the food served to us in the bar. The Wagu steak was exceptional! During our holiday, we stayed at three 5* hotels, two of which were in Tokyo. I can honestly say that this is the only hotel of the three that I would return to!
Stayed 1 night in Jul 2024

10/10 Excellent

Jorge, Sherman Oaks

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in every way.
Stayed 4 nights in Jul 2024

10/10 Excellent

Conlan

Stayed 3 nights in Jul 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Absolutely fantastic!!!
Stayed 4 nights in Jul 2024

10/10 Excellent

Claris

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 4 nights in Jul 2024

10/10 Excellent

Kevin

Stayed 3 nights in Jul 2024

10/10 Excellent

Berge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had made a lot of purchases in Tokyo and they even helped me send it back home, which was very helpful! Stafff was always super polite and helpful, recommend to all.
Stayed 5 nights in Jul 2024

10/10 Excellent

Mohamed

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Japanese hospitality. View from the balcony was terrific.
Stayed 2 nights in Jul 2024

10/10 Excellent

Jeff, Sugar Land

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the nicest hotel that I have experienced in my travels. I enjoyed everything about this luxurious, quiet, amenity-rich hotel situated in the heart of Tokyo. The restaurants are exceptional.
Stayed 3 nights in Jul 2024

10/10 Excellent

Vladimir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Perfect location and very relaxing high quality hotel in the center of Tokyo
Stayed 4 nights in Jul 2024

10/10 Excellent

Mike

Stayed 3 nights in Jul 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in a lot of hotels, many 5 star ones, for work and leisure and the Palace lays a credible claim to be the best city hotel in the world. Every aspect of the stay (I am reviewing a second holiday stay) is exceptional, from the efficiency and friendliness of the staff, the rooms, the bars and restaurants and its location with incredible views and a link from the basement level to a well connected subway station. If you are looking for a memorable stay in a world class city centre hotel in Tokyo then you simply cannot go wrong here.
Stayed 2 nights in Jul 2024

10/10 Excellent

Young

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2024

10/10 Excellent

Hanaka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The highest quality of service and hospitality!
Stayed 2 nights in Jun 2024

10/10 Excellent

Yee Mei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Hai

Stayed 3 nights in Jun 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Amenities, property conditions & facilities
Excellent service and options befitting a 5 star hotel. The only disappointment was a seeming lack of commitment to sustainability and environmental issues (e.g., only and many small format disposable toiletries in the rooms, small plastic water bottles in fitness room without cooler for refilling).
Stayed 2 nights in Jun 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has a great location, excellent service, and comfortable rooms. I stayed twice on my most recent trip to Tokyo, once at the beginning of the trip and once at the end. During my stays, I ate at the tempura restaurant, the teppanyaki restaurant, and the sushi restaurant. The first two were excellent and enjoyable. The same was not true of the sushi restaurant. The overall atmosphere was highly unwelcoming. The head sushi chef spent his time drinking sake with Japanese customers and treated other customers somewhat rudely. This restaurant does not live up to the standards of the Palace Hotel and reflects badly on the hotel.
Stayed 2 nights in May 2024

10/10 Excellent

Simon, Huntingdon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024

10/10 Excellent

William Fulton, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024