Shangri-La Tokyo

5.0 star property
Luxury Tokyo hotel in Chiyoda with 2 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Shangri-La Tokyo

Exterior
Presidential Suite
Presidential Suite
2 restaurants, breakfast, lunch, dinner served; international cuisine
Shangri-La Suite | View from room

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Pool
    Pool
  • Hot tub
    Hot tub
  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Spa
    Spa
  • Air conditioning
    Air conditioning

Explore the area

Map
Marunouchi Trust Tower Main, 1-8-3 Marunouchi, Chiyoda-ku, Tokyo, Tokyo-to, 100-8283
  • Tokyo International Forum
    11 min walk
  • Imperial Garden Theatre
    16 min walk
  • Hibiya Park
    19 min walk
  • Tokyo (HND-Haneda)
    29 min drive

Room options

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Imperial Garden View 1 King

Highlights

Soundproofed
Individually furnished
Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

Horizon Club, Deluxe Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Air conditioning
Club Lounge
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Premier Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • 68 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Premier Suite, 2 Single Beds

Highlights

Soundproofed
Individually furnished
Air conditioning
Club Lounge
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 120 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Shangri-La Suite

Highlights

Soundproofed
Individually furnished
Air conditioning
Club Lounge
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 150 sq m
  • Sleeps 3
  • 1 King Bed

Premier Suite, 1 King Bed

Highlights

Soundproofed
Individually furnished
Air conditioning
Club Lounge
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 120 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Horizon Club Deluxe Imperial Garden View King

Highlights

Soundproofed
Individually furnished
Air conditioning
Club Lounge
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

Presidential Suite

Highlights

Soundproofed
Individually furnished
Air conditioning
Club Lounge
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 269 sq m
  • Sleeps 3
  • 1 King Bed

Horizon Club, Premier Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Air conditioning
Club Lounge
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 68 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Horizon Club, Deluxe Room, 2 Single Beds

Highlights

Soundproofed
Individually furnished
Air conditioning
Club Lounge
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Executive Suite, 1 King Bed

Highlights

Soundproofed
Individually furnished
Air conditioning
Executive Lounge
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 68 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 2 Single Beds

Highlights

Soundproofed
Individually furnished
Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • 50 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Deluxe Imperial Garden View 2 Twins

Highlights

Soundproofed
Individually furnished
Air conditioning
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • 50 sq m
  • Sleeps 3
  • 2 Single Beds

Horizon Club Deluxe Imperial Garden View Twin

Highlights

Soundproofed
Individually furnished
Air conditioning
Club Lounge
Fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 50 sq m
  • Sleeps 3
  • 2 Single Beds

Similar properties

About the area

Tokyo

A luxury stay in the heart of Tokyo awaits you at Shangri-La Tokyo. You'll be 2.2 km (1.3 mi) from Tokyo Imperial Palace and 3.5 km (2.1 mi) from Ueno Park. Highlights at this family-friendly hotel include 2 restaurants, a full-service spa and an indoor swimming pool. .A relaxing visit to CHI, The Spa can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The café, The Lobby Lounge, serves international cuisine and is open for breakfast, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the 24-hour gym, Hot tub, sauna and lifeguards on site. Business amenities include meeting rooms, a 24-hour business centre, and conference space. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and free use of bicycles. Cooked-to-order breakfast is available daily between 7:00 AM and 10:00 AM. There's also valet parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class Chiyoda hotel, you'll be 3.8 km (2.4 mi) from Tokyo Dome and 4 km (2.5 mi) from Tokyo Tower.

What's nearby

  • Tokyo Imperial Palace - 2 min drive - 2.3 km
  • Ueno Park - 4 min drive - 3.9 km
  • Tokyo Dome - 4 min drive - 3.8 km
  • Tokyo Tower - 4 min drive - 4.7 km
  • Tokyo Skytree - 6 min drive - 5.8 km

Getting around

  • Tokyo Station - 1 min walk
  • Otemachi Station - 3 min walk
  • Tokyo (NRT-Narita Intl.) - 62 min drive

Restaurants

  • ‪ザ・ロビーラウンジ - ‬1 min walk
  • ‪梅もと - ‬1 min walk
  • ‪Sarabeth's - ‬1 min walk
  • ‪京橋千疋屋大丸東京店 - ‬1 min walk
  • ‪スーリヤ 東京八重洲店 - ‬1 min walk

About this property

Shangri-La Tokyo

Luxury Tokyo hotel in Chiyoda with 2 restaurants
Shangri-La Tokyo offers its guests a full-service spa, an indoor pool, and a 24-hour health club. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. A hot tub, a sauna, and spa services are also featured at the luxury Shangri-La Tokyo. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Tokyo hotel.

  • 200 guestrooms or units
  • 2 dining venues
  • Conference rooms
  • Built in 100
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
Shangri-La Tokyo offers 200 air-conditioned accommodations with iPod docking stations and DVD players. This individually furnished accommodation includes day beds. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium digital channels. Guests can make use of the in-room fridges, espresso makers and minibars. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and designer toiletries.

This Tokyo hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

CHI, The Spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

Arabic, Chinese (Cantonese), Chinese (Mandarin), English, French, German, Hindi, Italian, Japanese, Korean, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Area shuttle (surcharge)
  • Parking on site (JPY 4,500 per day)
  • Valet parking on site (JPY 6,500 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: JPY 7,843 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Nadaman
  • Piacere
  • The Lobby Lounge

Family friendly

  • Baby toys
  • Children's books
  • Children's dinnerware
  • Children's games
  • Children's toys
  • DVD player
  • In-room babysitting
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Art Deco architecture
  • Banquet hall
  • Built in 100
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Lifeguards

Room amenities

Bedroom

  • Day bed
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium digital channels
  • DVD player
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 16

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 6 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are available for JPY 12650.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: JPY 5000 per stay
  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately JPY 7843 per person
  • Airport shuttle fee: JPY 3100 per person (one-way)
  • Self-parking fee: JPY 4500 per day
  • Valet parking fee: JPY 6500 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: JPY 12650.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, cash and mobile payments. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 6 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Hotel Shangri-La Tokyo
Shangri-La Hotel Tokyo
Shangri-La Tokyo
Shangri-La Tokyo Hotel
Tokyo Hotel Shangri-La
Tokyo Shangri-La
Tokyo Shangri-La Hotel
Shangri La Chiyoda
Shangri La Tokyo
Shangri-La Hotel, Tokyo Hotel Chiyoda
Shangri-La Hotel, Tokyo Japan
Shangri La Tokyo
Shangri La Chiyoda
Shangri La Hotel Tokyo
Shangri-La Tokyo Hotel
Shangri-La Tokyo Tokyo
Shangri La Hotel Tokyo
Shangri-La Tokyo Hotel Tokyo

Frequently asked questions

What is the cancellation policy at Shangri-La Tokyo?

Shangri-La Tokyo offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Shangri-La Tokyo?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Shangri-La Tokyo on 29 Nov 2024 start from NZ$1,649.81, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Shangri-La Tokyo?

Yep, Shangri-La Tokyo has a self car park for JPY 4500 per day. Onsite parking is limited.

Are there any beaches close to Shangri-La Tokyo?

The closest beach to Shangri-La Tokyo is Odaiba Beach Park (5.7 km).

Is there a spa on site at Shangri-La Tokyo?

Yep, CHI, The Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Shangri-La Tokyo have a pool?

Shangri-La Tokyo has an indoor pool.

What luxury perks are available at Shangri-La Tokyo?

Shangri-La Tokyo features a full-service spa, a 24-hour health club and an indoor pool. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Shangri-La Tokyo a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds and massage services available in the guestrooms, help set the scene for a romantic weekend at Shangri-La Tokyo.

Is Shangri-La Tokyo family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as children's dinnerware and children's books in the guestrooms, it's no surprise that Shangri-La Tokyo is a hit with families.

Does Shangri-La Tokyo serve breakfast?

You bet, cooked-to-order breakfast is offered daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Shangri-La Tokyo?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Shangri-La Tokyo?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Shangri-La Tokyo?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Shangri-La Tokyo?

No, only service animals are allowed.

Shangri-La Tokyo Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 416 out of 511 reviews" "
Rating 8 - Good. 71 out of 511 reviews" "
Rating 6 - Okay. 17 out of 511 reviews" "
Rating 4 - Poor. 4 out of 511 reviews" "
Rating 2 - Terrible. 3 out of 511 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter (15) and I loved this hotel. The location was incredibly convenient, and the staff was phenomenal. They helped us arrange a lovely harbor cruise and dinner with another family we met with teens at the very last minute. The hotel starts on the 28th floor of the building, so the views of the city from the guest rooms and the breakfast/cocktail lounge are sensational. The neighborhood is also wonderful for morning walks/running. We will definitely stay there again the next time we are in Tokyo.
Stayed 1 night in Jul 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was excellent. Great view of the city. Service was top notch. Centrally located near Tokyo station. Plenty of food options.
Stayed 4 nights in Jul 2024

10/10 Excellent

Theodis Nathaniel

Stayed 6 nights in Jul 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shangri-La never disappoints with their service
Staff was very friendly and professional with my requests. From laundry to concierge to bell services, they were attentive and quick to service. The staff at the restaurant was also very attentive and great at remembering what I liked to drink for breakfast.
Stayed 1 night in Jul 2024

10/10 Excellent

Joby

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved that they accommodated last minute spa services for us. We loved our room and the view of the city. Rooms are a bit outdated but the service was great. Room service was wonderful, breakfast buffet was very nice.
Stayed 1 night in Jul 2024

10/10 Excellent

Toshiki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Veronica

Stayed 4 nights in Jun 2024

10/10 Excellent

Alla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay in Tokyo
Excellent hotel with the best and most helpful staff.
Stayed 3 nights in Jun 2024

10/10 Excellent

Clay, Chester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in May 2024

10/10 Excellent

Clay, Chester

Travelled with family
Liked: Amenities
Excellent location right next to Tokyo station.. friendly helpful staff.. great breakfast buffet.. great cleaning service.. comfortable modern rooms/bathrooms
Stayed 1 night in May 2024

10/10 Excellent

Gabriel, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to Ginza and other shopping locations. Walkable and also close to the Imperial residence
Stayed 5 nights in May 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely property
A lovely hotel very close to Tokyo central station and conveniently located beside the airport limousine bus service. 5 star quality and service throughout the property, A little curiously, there was a small surcharge for entering the hotel bar when they had a live performer there.
Stayed 4 nights in Jan 2024

10/10 Excellent

Yoko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay Shangri-La Hotel Tokyo every time I go to Tokyo. This time I booked a room with Horizon Club access. Check-in, cocktail time and breakfast were all enjoyed in a different atmosphere than usual.
Stayed 1 night in Apr 2024

8/10 Good

Alon

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent rooms. Food options are limited and not up to the standards of the rest. Gym is pathetic.
Stayed 6 nights in Mar 2024

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

10/10 Excellent

Mickey, Northbrook

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best 1st class
Stayed 6 nights in Sep 2023

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Jose Miguel Simon, Miami

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel, wonderful services staff, very impecable property. Amazing ending December 31 2022. This people from the hotel were extraordinary adorable!!!!!

10/10 Excellent

Mayllelis

Travelled with family
Liked: Cleanliness, staff & service
Perfect stay

10/10 Excellent

Joanne, Bronxville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first visit to Japan and we have traveled extensively in the past ten years. Friends recommended Shangri-La so we stayed overnight when we landed in Japan before heading to Kyoto and Hiroshima. We checked back into Shangri-La at the end of our trip for three more nights in Tokyo before flying back to the US. The positives about this hotel are too numerous to mention. The service provided by every member of the staff is impeccable…truly next level. The hotel facilities are beautiful and perfectly maintained. As newcomers to Japan, we hadn’t known in advance how much we’d rely on the bullet trains to move around the country and Shangri-La is right next door to Tokyo Station (the hotel lobby is on the 28th floor so it’s high above the bustle of the street and the trains…and the views are wonderful!) so it’s location is excellent! The concierge is incredibly helpful in planning dinners and guided tours and the hotel restaurants are excellent if you want to dine in. Shangri-La is a six star hotel on every dimension. We’ll be back!!
Stayed 1 night in Apr 2023

8/10 Good

Renee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great for lux and easy access to Tokyo station.
Stayed 1 night in Apr 2023

8/10 Good

Ed, Johnstown

Travelled with family
Liked: Cleanliness, property conditions & facilities
Overall the property is beautiful and impeccable, which one would expect from Shangri-La. I had been trained/treated by other Shangri-La hotels with small daily touches such as chocolates, notes, etc.. There were no such daily gifts at this Tokyo hotel which seemed like a small miss. That said on the negative side, the cleaning staff bent a new USB cable that was left plugged into the outlet and we were not notified. Fortunately we were able to straightened and it still worked.
Stayed 2 nights in Mar 2023

4/10 Poor

Sophy

Liked: Cleanliness, property conditions & facilities
Check in was ok, but both restaurants were closed and i was not told nor offered any compensation to make up for it. Room service food was really poor. Internet and airplay was really glitchy. Spa was lovely and frankly the best part of the stay.
Stayed 3 nights in Mar 2023

10/10 Excellent

Yukiko

Stayed 4 nights in Nov 2022