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Holiday Inn Express Vancouver-Metrotown (Burnaby), an IHG Hotel

2.5 star property
Hotel connected to a shopping centre in Metrotown with free breakfast
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Holiday Inn Express Vancouver-Metrotown (Burnaby), an IHG Hotel

Exterior
Outdoor pool, pool loungers
In-room safe, desk, soundproofing, iron/ironing board
Free daily buffet breakfast
In-room safe, desk, soundproofing, iron/ironing board

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Breakfast included
    Breakfast included
  • Pool
    Pool
  • 24/7 front desk
    24/7 front desk
  • Gym
    Gym
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning

Explore the area

Map
4405 Central Blvd, Burnaby, BC, V5H4M3
  • Metropolis at Metrotown
    1 min walk
  • Crystal Mall
    4 min walk
  • Commercial Drive
    9 min drive
  • Vancouver, BC (YVR-Vancouver Intl.)
    29 min drive

Room options

View all photos for Standard Room, 2 Queen Beds (Top Floor Extra Floor Space)

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds (Top Floor Extra Floor Space)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Renovated in 2022
Private bathroom
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Top Floor)

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds (Top Floor)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Renovated in 2022
Private bathroom
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Low Floor)

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds (Low Floor)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Renovated in 2022
Private bathroom
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Renovated in 2022
Private bathroom
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, City View

In-room safe, desk, soundproofing, iron/ironing board

Suite, 1 King Bed with Sofa bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Renovated in 2022
Sofa bed
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (Top Floor)

In-room safe, desk, soundproofing, iron/ironing board

Suite, 1 King Bed with Sofa bed (Top Floor)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Renovated in 2022
Sofa bed
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

In-room safe, desk, soundproofing, iron/ironing board

Standard Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Renovated in 2022
Private bathroom
  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed, City View (Top Floor)

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed, City View (Top Floor)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Renovated in 2022
Private bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Extra Floor Space (Top floor)

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Extra Floor Space (Top floor)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Renovated in 2022
Private bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Extra Floor Space)

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed (Extra Floor Space)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Renovated in 2022
Private bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Low Floor)

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed (Low Floor)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Renovated in 2022
Private bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Renovated in 2022
Private bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Accessible

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Renovated in 2022
Private bathroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, City View (Extra Floor Space)

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds, City View (Extra Floor Space)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Renovated in 2022
Private bathroom
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Low Floor Extra Floor Space)

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds (Low Floor Extra Floor Space)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Renovated in 2022
Private bathroom
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, City View

In-room safe, desk, soundproofing, iron/ironing board

Suite, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Renovated in 2022
Private bathroom
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior
Hilton Vancouver Metrotown
Pool
Hot tub
Pet-friendly
Kids pool
4.3 out of 5, Excellent, (1000)
The price is NZ$300
for 1 night
includes taxes & fees
19 Nov - 20 Nov
Hilton Vancouver Metrotown

About the area

Burnaby

At Holiday Inn Express Vancouver-Metrotown (Burnaby), an IHG Hotel, you'll be connected to a shopping centre and 11.1 km (6.9 mi) from Port of Vancouver. Highlights at this hotel include a complimentary breakfast, an outdoor swimming pool and free self-parking. .Enjoy the 24-hour gym and pool loungers. 5000 square feet (465 square metres) of event facilities include 4 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. .Sights within a 20-minute drive of this Metrotown hotel include Rogers Arena and Vancouver Waterfront.

What's nearby

  • Metropolis at Metrotown - 1 min walk
  • Rogers Arena - 15 min drive
  • Canada Place Cruise Ship Terminal - 16 min drive
  • Canada Place - 16 min drive
  • Port of Vancouver - 17 min drive

Getting around

  • Metrotown Station - 2 min walk
  • Vancouver Rocky Mountaineer Station - 13 min drive
  • Vancouver International Airport (YVR) - 29 min drive

Restaurants

  • ‪Chipotle Mexican Grill - ‬2 min walk
  • ‪Cactus Club Cafe Station Square - ‬3 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Steve's Poké Bar - ‬3 min walk
  • ‪L'otus Cake Boutique - ‬4 min walk

About this property

Holiday Inn Express Vancouver-Metrotown (Burnaby), an IHG Hotel

Hotel connected to a shopping centre in Metrotown with free breakfast
Holiday Inn Express Vancouver-Metrotown (Burnaby), an IHG Hotel offers its guests an outdoor pool and a 24-hour fitness centre. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and 4 meeting rooms. Free breakfast is available daily. Event space at this hotel measures 5000 square feet (465 square metres) and includes conference space. A library, a terrace, and a vending machine are also featured at the business-friendly Holiday Inn Express Vancouver-Metrotown (Burnaby), an IHG Hotel. Free self parking is available. A complete renovation of Holiday Inn Express Vancouver-Metrotown (Burnaby), an IHG Hotel was completed in December 2022.

This Burnaby hotel is smoke free.

  • 1 building
  • 100 guestrooms or units
  • 6 levels
  • 5000 sq ft of conference space
  • 465 sq. m of conference space
  • Built in 1989
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Gift shop
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
Holiday Inn Express Vancouver-Metrotown (Burnaby), an IHG Hotel offers 100 accommodations with a safe and coffee/tea makers. Televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Burnaby hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Languages

Chinese (Mandarin), English, Filipino, French, Hindi, Korean, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Family friendly

  • Baby toys
  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • 5,000 square feet of conference space
  • Computer station

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Braille/raised signage
  • Grab bar in shower
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1989
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 19

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Burnaby
Holiday Inn Express Vancouver-Metrotown
Holiday Inn Express Vancouver-Metrotown Burnaby
Holiday Inn Express Vancouver-Metrotown Hotel
Holiday Inn Express Vancouver-Metrotown Hotel Burnaby
Vancouver-Metrotown Burnaby
Holiday Inn Express Vancouver-Metrotown Burnaby Hotel
Holiday Inn Express Vancouver Metrotown (Burnaby)
Holiday Inn Express Vancouver Metrotown (Burnaby) an IHG Hotel
"Holiday Inn Express Vancouver Metrotown (Burnaby) an IHG Hotel"

Frequently asked questions

What is the cancellation policy at Holiday Inn Express Vancouver-Metrotown (Burnaby), an IHG Hotel?

Holiday Inn Express Vancouver-Metrotown (Burnaby), an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Express Vancouver-Metrotown (Burnaby), an IHG Hotel?

As of 5 Nov 2024, prices found for a 1-night stay for 2 adults at Holiday Inn Express Vancouver-Metrotown (Burnaby), an IHG Hotel on 24 Nov 2024 start from NZ$263.58, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn Express Vancouver-Metrotown (Burnaby), an IHG Hotel?

Yep, Holiday Inn Express Vancouver-Metrotown (Burnaby), an IHG Hotel has a free self car park.

Are there any beaches close to Holiday Inn Express Vancouver-Metrotown (Burnaby), an IHG Hotel?

The closest beach to Holiday Inn Express Vancouver-Metrotown (Burnaby), an IHG Hotel is English Bay Beach (12.1 km).

Does Holiday Inn Express Vancouver-Metrotown (Burnaby), an IHG Hotel have a pool?

Holiday Inn Express Vancouver-Metrotown (Burnaby), an IHG Hotel has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Is Holiday Inn Express Vancouver-Metrotown (Burnaby), an IHG Hotel family-friendly?

You bet! With amenities such as laundry facilities and an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn Express Vancouver-Metrotown (Burnaby), an IHG Hotel is a hit with families.

Does Holiday Inn Express Vancouver-Metrotown (Burnaby), an IHG Hotel serve breakfast?

Yeah, our travelers highly rate the free buffet brekkie here! Served daily between 6:00 AM and 10:00 AM, this is the perfect place to fuel up for a day of adventure.

Is there a free airport shuttle available at Holiday Inn Express Vancouver-Metrotown (Burnaby), an IHG Hotel?

No, Holiday Inn Express Vancouver-Metrotown (Burnaby), an IHG Hotel does not offer an airport shuttle service.

What time are check-in & check-out at Holiday Inn Express Vancouver-Metrotown (Burnaby), an IHG Hotel?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Holiday Inn Express Vancouver-Metrotown (Burnaby), an IHG Hotel?

No, only service animals are allowed.

Holiday Inn Express Vancouver-Metrotown (Burnaby), an IHG Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 783 out of 1145 reviews" "
Rating 8 - Good. 256 out of 1145 reviews" "
Rating 6 - Okay. 55 out of 1145 reviews" "
Rating 4 - Poor. 20 out of 1145 reviews" "
Rating 2 - Terrible. 31 out of 1145 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Polly

Travelled with family
Very satisfied
I usually stay at The Element! I didn’t even know about Holiday Inn Express! Breakfast is awesome! Location is extremely convenient and staff are friendly ! Will stay at this hotel on my next visit to Vancouver!
Stayed 7 nights in Jul 2024

10/10 Excellent

Asha

Travelled with family
Stayed 4 nights in Jul 2024

8/10 Good

Gordon

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The staff were very warm and welcoming. The room itself was perfect for two adults and two kiddos. A lot of hotels only offer double beds, this facility offers queen beds. So this was the main reason we booked. The bathroom mirror was filthy. Toothpaste crusties in the sink along with some short, curly hairs!! Yuck! The vinyl flooring had not been washed as there were hairs and dried stains. The bed was comfortable and clean however. We stayed a quick overnight and I didn’t have it in me to have to vacate the room while they cleaned it again. I do expect spotless for spending nearly $400 for one night.
Stayed 1 night in Jul 2024

10/10 Excellent

lewam

Stayed 3 nights in Jul 2024

10/10 Excellent

Krista

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for a week travelling from NS. Location: safe and will need key access to enter the hotel itself. the hotel is in a clean, convenient neighborhood with the skytrain and bus station right across from the hotel. You can easily catch the 19 to Stanley park or sky train. Lots of restaurants in the area including the Metrotown mall with many shops and a large food court. Room: clean and large. We had the 6th floor with no noise from the station. Breakfast: free and lots of options including eggs, omelets, breakfast sandwiches, baked beans, sausages, cereal and more. There was a variety each day. Staff: they were nice and when I needed anything they were helpful. Pool: outside pool also with a nice view. I was pleasantly surprise staying here and did not know what to expect. I would certainly stay here again without a doubt . I’d ask that the mini driveway stay open for Ubers for easier access for guests
Stayed 7 nights in Jul 2024

8/10 Good

Constance

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Keano

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Comfortable and clean. Close to public transit.
Stayed 6 nights in Jul 2024

8/10 Good

Imtiaz

Stayed 2 nights in Jul 2024

8/10 Good

Verified traveller

Convenient
Stayed 7 nights in Jul 2024

10/10 Excellent

Marnie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great convenient location with exceptional service.
Stayed 2 nights in Jul 2024

10/10 Excellent

Saturnina, Sparks

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Shanshan

Liked: Cleanliness, staff & service, property conditions & facilities
quiet
Stayed 1 night in Jul 2024

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and the staff was very attentive
Stayed 6 nights in Jul 2024

10/10 Excellent

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Poor customer service
The staff was not very accommodating. Customer service was very poor.
Stayed 1 night in Jul 2024

10/10 Excellent

Wai Ching

Stayed 1 night in Jul 2024

8/10 Good

Christopher, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
yes
Stayed 3 nights in Jul 2024

10/10 Excellent

Emma

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk provided amazing customer service. They had a crib with gift basket of baby stuff waiting in our room. They also handed our baby a toy at check-in which was very sweet. Room is a little noisey from the skytrain but they also provide a white noise machine in the room.
Stayed 2 nights in Jul 2024

6/10 Okay

Gee

Travelled with family and small children
Liked: Staff & service, amenities
Close to everything.
Stayed 3 nights in Jul 2024

10/10 Excellent

Laine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay!
Great location! Close to shopping and easy access to the Metro and downtown.
Stayed 2 nights in Jul 2024

8/10 Good

chien ying

Travelled with family
Liked: Staff & service, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Ryan, Whitby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were awesome. Great hot breakfast. Clean and modern room.
Stayed 2 nights in Jul 2024

4/10 Poor

Lucinda

Travelled with family
Disliked: Cleanliness, staff & service, amenities
BIG PROBLEMS HERE (1)Overcooked 1 bag of popcorn and were automatically charged $130.00 for new microwave to "replace" old one. Meanwhile they didn't replace it. We continued to use it for 5 days. Clearly it was fine and we were scammed. Couldn't leave as no other hotels available in summer-season. (2)Cleaning people were creepy. Shooed us out daily starting at 8am. Couldn't enjoy our rooms. As if they came to check 1st thing to see if they could find anything to charge us extra for. Constantly knocking. Had to leave each morning until 12pm. So many cleaning carts in the hall, hard to get around. (3) Bizarre because toilet backed up early one morning and no one came. Called front desk. Told us to get a plunger and clean our own toilet. No lie! This was DISGUSTING! We had no way to clean up overflow. We said no and again asked to have maintenance come up as soon as possible. We left room due to sanitation and smell. We came back at 3pm and it was still there! No one had cleaned or fixed it. I had to call again and complain. Finally they came up. It was really awful.STANK BADLY by 3pm. Something really wrong w/ managers and cleaners. (4) Only one guest washer-dryer for 7 story hotel. People were agruing over it in tiny room where it was located. Couldn't use it. (5) Pool not heated as advertised, cold in middle of summer. Couldn't use it teither. DO NOT recommend . DOES NOT deserve high rating of "9" we saw when we booked it. We should've been compensated, not charged extra.
Stayed 6 nights in Jul 2024

8/10 Good

Robin, Seattle

Travelled with family and small children
Liked: Amenities
Breakfast and pool were great.
Stayed 6 nights in Jul 2024