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Sheraton Park Hotel at the Anaheim Resort

3.5 star property
Family-friendly Anaheim hotel in Anaheim Resort with 3 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sheraton Park Hotel at the Anaheim Resort

Meeting facility
Club Room, 1 King Bed, View | Park view
View from property
Outdoor pool, pool umbrellas, pool loungers
Exterior

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Pet-friendly
  • 24/7 front desk
The price is NZ$315
includes taxes & fees
4 Jan - 5 Jan 2025

Explore the area

Map
1855 S Harbor Blvd, Anaheim, CA, 92802
  • Anaheim GardenWalk
    7 min walk
  • Anaheim Convention Center
    7 min walk
  • House of Blues Anaheim
    11 min walk
  • Orange County, CA (SNA-John Wayne)
    15 min drive

Room options

View all photos for Traditional Room, 2 Queen Beds (Hearing Accessible)

Premium bedding, in-room safe, desk, laptop workspace

Traditional Room, 2 Queen Beds (Hearing Accessible)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
  • 34.4 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed (Hearing Accessible)

Premium bedding, in-room safe, desk, laptop workspace

Traditional Room, 1 King Bed (Hearing Accessible)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
  • 34.4 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
  • 34 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 1 King Bed, View

Club Room, 1 King Bed, View

Club Room, 1 King Bed, View

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
  • 34 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 2 Queen Beds

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Club Room, 1 King Bed

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds

Outdoor pool, pool umbrellas, pool loungers

Traditional Room, 2 Queen Beds

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Traditional Room, 1 King Bed

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds

Outdoor pool, pool umbrellas, pool loungers

Room, 2 Double Beds

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 2 Queen Beds (Mobility Accessible, Tub)

Premium bedding, in-room safe, desk, laptop workspace

Traditional Room, 2 Queen Beds (Mobility Accessible, Tub)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
Smart TV
  • 34.4 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Anaheim Marriott Hotel

Pool
Hot tub
Free WiFi
Restaurant
4.5 out of 5, Wonderful, (1816)
The price is NZ$406
for 1 night
includes taxes & fees
9 Jan - 10 Jan
Anaheim Marriott Hotel

About the area

Anaheim

A family-friendly stay in Anaheim awaits you at Sheraton Park Hotel at the Anaheim Resort. Within just a 15-minute stroll, you'll find Anaheim Convention Center and Disneyland® Resort. Highlights at this hotel include 3 restaurants, 2 bars/lounges and an outdoor swimming pool. .The steakhouse, Mortons, serves American cuisine and is open for dinner. SPLASH Pool Bar is the hotel's own bar, serving drinks along with lunch and dinner. Enjoy the 24-hour gym, Hot tub and pool loungers. 11035 square feet (1025 square metres) of event facilities include 17 meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find Wi-Fi in public areas, a snack bar/deli and laundry facilities. Cooked-to-order breakfast is available on weekdays between 6:00 AM and 11:00 AM and on weekends between 6:00 AM and 1:00 PM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of a theme park shuttle. .Places within a 30-minute walk of this 3.5-property class Anaheim Resort hotel include Downtown Disney® District and Disney California Adventure® Park.

What's nearby

  • Anaheim Convention Center - 7 min walk
  • Disneyland® Resort - 15 min walk
  • Angel Stadium of Anaheim - 5 min drive
  • Downtown Disney® District - 6 min drive
  • Disney California Adventure® Park - 10 min drive

Getting around

  • Orange Station - 6 min drive
  • Orange County, CA (SNA-John Wayne) - 15 min drive

Restaurants

  • ‪Luigi's Rollickin' Roadsters - ‬12 min walk
  • ‪Bubba Gump Shrimp Co - ‬7 min walk
  • ‪Morton's The Steakhouse - ‬2 min walk
  • ‪MIX Lounge - ‬6 min walk
  • ‪Sabrosada - ‬5 min walk

About this property

Sheraton Park Hotel at the Anaheim Resort

Family-friendly Anaheim hotel in Anaheim Resort with 3 restaurants
Sheraton Park Hotel at the Anaheim Resort offers its guests an outdoor pool, Access to hot tub, and a 24-hour fitness centre. There are 3 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is available in public spaces for a fee.

A business centre and 17 meeting rooms are available. Event space at this hotel measures 11035 square feet (1025 square metres) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the family-friendly Sheraton Park Hotel at the Anaheim Resort. For a fee, parking is available. A complete renovation of Sheraton Park Hotel at the Anaheim Resort was completed in June 2022.

This 3.5-star Anaheim hotel is smoke free.

  • 490 guestrooms or units
  • 3 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • 11035 sq ft of conference space
  • 1025 sq. m of conference space
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
  • Bar by the pool
Sheraton Park Hotel at the Anaheim Resort offers 490 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Rooms open to balconies. Beds feature premium bedding. 55-inch Smart televisions come with premium cable channels, pay-per-view films and Netflix. Bathrooms include complimentary toiletries and hairdryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Change of towels and change of bedsheets can be requested.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.99 per 24-hour period)
  • Available in some public areas: WiFi (USD 9.99 per night)

Parking and transport

  • Electric car charging station on site
  • Theme park shuttle (surcharge)
  • Parking on site (USD 37.52 per night; includes in/out privileges)
  • Valet parking on site (USD 44.55 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 11:00 AM on weekdays and 6:00 AM to 1:00 PM on weekends; USD 6 to 30 for adults and USD 6 to 20 for children
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 3 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • &More
  • Mortons
  • Savor Stone Hearth Pizza
  • SPLASH Pool Bar
  • World Market

Things to do

  • 24-hour gym
  • Outdoor pool
  • Spa tub
  • TV in common areas

Family friendly

  • Free cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11,035 square feet of conference space
  • 17 meeting rooms
  • Business centre

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Doorbell and phone notification
  • Grab bar near toilet (86 centimetre high)
  • Handrails in stairways (89 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (104 centimetre wide door)
  • Low-height bed (71 centimetre high)
  • Low-height counter and sink (86 centimetre high)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways (89 centimetre wide)

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with premium cable channels
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per week
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 30 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 6 to 30 for adults and USD 6 to 20 for children
  • Fee for in-room wireless Internet: USD 9.99 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.99 per night (rates may vary)
  • Self-parking fee: USD 37.52 per night (in/out privileges)
  • Valet parking fee: USD 44.55 per night
  • Pet fee: USD 75 per accommodation, per week
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Anaheim Park Sheraton
Sheraton Anaheim Park
Sheraton Park
Sheraton Park Anaheim
Sheraton Park Hotel Anaheim Resort
Sheraton Park Hotel Resort
Anaheim Sheraton
Sheraton Anaheim
Sheraton Park Hotel Anaheim California
Sheraton Park Hotel At The Anaheim Anaheim
Sheraton Park At The Anaheim
Sheraton Park Hotel at the Anaheim Resort Hotel
Sheraton Park Hotel at the Anaheim Resort Anaheim
Sheraton Park Hotel at the Anaheim Resort Hotel Anaheim

Frequently asked questions

What is the cancellation policy at Sheraton Park Hotel at the Anaheim Resort?

Sheraton Park Hotel at the Anaheim Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Park Hotel at the Anaheim Resort?

As of 26 Dec 2024, prices found for a 1-night stay for 2 adults at Sheraton Park Hotel at the Anaheim Resort on 4 Jan 2025 start from NZ$315.44, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Park Hotel at the Anaheim Resort?

Yep, Sheraton Park Hotel at the Anaheim Resort has a self car park with in/out privileges for USD 37.52 per night.

Are there any beaches close to Sheraton Park Hotel at the Anaheim Resort?

The closest beach to Sheraton Park Hotel at the Anaheim Resort is Bolsa Chica State Beach (17 km).

Does Sheraton Park Hotel at the Anaheim Resort have a pool?

Sheraton Park Hotel at the Anaheim Resort has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Sheraton Park Hotel at the Anaheim Resort?

Sheraton Park Hotel at the Anaheim Resort features an outdoor pool, 1 hot tub and 3 restaurants.

What makes Sheraton Park Hotel at the Anaheim Resort a romantic place to stay?

1 hot tub and a bar, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Sheraton Park Hotel at the Anaheim Resort.

Is Sheraton Park Hotel at the Anaheim Resort family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Sheraton Park Hotel at the Anaheim Resort is a hit with families.

Does Sheraton Park Hotel at the Anaheim Resort serve breakfast?

Sure does, cooked-to-order breakfast is served weekdays between 6:00 AM and 11:00 AM and on weekends from 6:00 AM to 1:00 PM.

Is there a free airport shuttle available at Sheraton Park Hotel at the Anaheim Resort?

No, Sheraton Park Hotel at the Anaheim Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Sheraton Park Hotel at the Anaheim Resort?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sheraton Park Hotel at the Anaheim Resort?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at Sheraton Park Hotel at the Anaheim Resort?

Cats and dogs are welcome at Sheraton Park Hotel at the Anaheim Resort, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 14 kg per pet.

Sheraton Park Hotel at the Anaheim Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 627 out of 934 reviews" "
Rating 8 - Good. 156 out of 934 reviews" "
Rating 6 - Okay. 62 out of 934 reviews" "
Rating 4 - Poor. 46 out of 934 reviews" "
Rating 2 - Terrible. 43 out of 934 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located close to the convention centre. Large rooms with everything you need. Excellent staff, very friendly and helpful.
Stayed 7 nights in Sep 2024

10/10 Excellent

Rachel

Stayed 2 nights in Sep 2024

10/10 Excellent

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Carla

Travelled with family
Liked: Amenities
It was great. One suggestion for kids on the spectrum, maybe remove the lamp on table between beds. Some kids (my grandsons) get a thrill from throwing things and the lamps are dangerous as they are not locked down. Other than that thank you for all you gave us for him to use while staying w you . Appreciated much
Stayed 2 nights in Sep 2024

4/10 Poor

Becky

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Seems like a resort until you get to the rooms. Thats where special treatment ended for us. The room was clean and updated which we appreciated. A little noisy. We left for our morning at Disneyland and came back to the room which hadn’t been touched by housekeeping. I doubled checked that the “Do not disturb” sign was not up. After our early afternoon rest I called the front desk and mentioned that housekeeping had not come to our room and could they come while we were gone for the afternoon and evening. Was told “Yes, we will send them up”. Came back to the room at 11:30 pm and housekeeping had never come, dirty towels and garbage was never picked up. No note or message for us on a reason was left for us. Called the front desk and was told that they don’t have many housekeeping staff in the afternoons… no “We are so sorry”. Had to call three times for towels. All I wanted was an apology and know that they made some effort to honor their promise. This was not a cheap place to stay so felt like once they are paid, they didn’t care. We will not go back there.
Stayed 2 nights in Sep 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Yvette

Travelled with family
Rooms were very clean. Walking distance to Disneyland. Friendly staff.
Stayed 4 nights in Sep 2024

6/10 Okay

Weina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s noisy apparently they cut the grass or trees in the early morning. And the guest service put the stickers on my luggage which I can’t even peel it off.
Stayed 3 nights in Sep 2024

6/10 Okay

Cheryl

Stayed 2 nights in Sep 2024

10/10 Excellent

jason, edmonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was my fourth stay at Sheraton while visiting Disneyland. I have stayed at other hotels including sister location but just enjoy the vibe at the Sheraton. They met my requests of full balcony and pool side. Nothing better after a long day than relaxing on the balcony with a beverage. And the pool area is as close to a resort while being walking distance to Disneyland. The beds were great and room as comfortable. It’s really hard to stay anywhere else
Stayed 3 nights in Sep 2024

4/10 Poor

Jeffrey

Business traveller
Liked: Cleanliness
Disliked: Staff & service
We paid over $900/night to stay at this hotel in a standard style 2 queen room. (Mostly because of a large convention in which I booked only weeks in advance.) However for that price you would assume you would get some peace and quiet. Seriously, you have to vacuum the hallway at 6:15 in the morning? This was the worst $900/night stay I've ever experienced.
Stayed 2 nights in Sep 2024

10/10 Excellent

Frances

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were awesome and friendly Rooms clean
Stayed 3 nights in Sep 2024

10/10 Excellent

Monika, Surrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at this hotel. It’s close to Disneyland and a walking distance to several restaurants. We had a king size bed on the 12th floor that gave us a view of the fireworks, which was excellent. I would definitely recommend this hotel to my family and friends.
Stayed 5 nights in Sep 2024

10/10 Excellent

Andy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like a resort in the city
Stayed 2 nights in Aug 2024

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

6/10 Okay

Maher

Travelled with family
Disliked: Staff & service, property conditions & facilities
The first night we checked into our hotel room the sheets were dirty with some sort of red stain. We called guest services to let them know, the next day housekeeping had changed the sheets & again they were stained, along with a horrible dead fish smell coming out of the carpet. Guest services sent us up sheets to change the bedding ourselves, and a new blanket. They offered to switch our room the next morning, fast forward to the next morning the smell was gone, & sheets were clean, when I called down to guest services to ask about moving rooms i was told there was nothing showing on their end that I was offered to move. But we were fine with it as the smell was gone & we finally had clean sheets. Upon check out I was addressing my issues with the manager in hopes he would at least take care of the parking fees for our troubles, and he said there’s was nothing more he can do as one of the staff offered to remove 5 days worth of parking fees, and he personally wouldn’t have even done that. He also said if he were us and had to deal with the fish smell from the carpet he would’ve packed his family up and left. I couldn’t believe this was the HOTEL MANAGER I was speaking to telling us he would’ve left ??? Where would we even go it was a long weekend and there wasn’t much hotels close to Disney available when we booked. Once we landed home I received a voicemail saying he would remove all the parking charges (which he initially was very insistent wasn’t even an option)
Stayed 7 nights in Aug 2024

4/10 Poor

Melanie

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Sep 2024

6/10 Okay

Joseph

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Elevator situation was not good. Hot weekend rooms struggled to keep temperatures down. Lobby area was nice and clean. Staff very friendly.
Stayed 4 nights in Sep 2024

8/10 Good

Mariane

Travelled with family
Liked: Cleanliness
Like: -location is walking distance to Disney and CVS -view of pool from balcony -there is a store on the main level (if you need any beverages, snacks, souvenirs, fans, batteries, first aid, etc,) with a Starbucks Dislike: - elevator is slow and the stairwell access is unknown -the staff knocked on the door at 9 am the day of check out, spoke too softly, I didn't know what she wanted, assumed she was reminding us to check out at 11am -upon checking out the hotel charged a $3.50 postage fee, I had no idea what this was, I didn't order a package to my hotel, nor was Sheraton holding any packages for me, so the day of check out I asked them to kindly refund it The incidental charge was removed from my credit card upon checking out. 👍
Stayed 5 nights in Sep 2024

10/10 Excellent

Fabio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very modern and upgraded with cool features like a motorized table that can raise and lower, a built-in night light in the bathroom mirror, and ample power outlets. There was only one small quirk that housekeeping would leave one random thing out place each day.. for example, one day the curtains were draped over the chair, and the next day the shower drain cover was partially removed. These were funny observations more than anything, and didn't impact the quality of our stay
Stayed 5 nights in Aug 2024

10/10 Excellent

Jesenia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

8/10 Good

Alyssa

Stayed 2 nights in Aug 2024

10/10 Excellent

Mollie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

joanne, Long Beach

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great property . Nice and clean .
Stayed 2 nights in Aug 2024

6/10 Okay

Kean

Average
Stayed 4 nights in Aug 2024