See all properties
Save

Crystalbrook Riley

5.0 star property
Luxury Cairns hotel in Cairns Central Business District with a full-service spa

Photo gallery for Crystalbrook Riley

Balcony
Suite, 1 King Bed with Sofa bed | View from room
Lobby
2 bars/lounges, rooftop bar
Outdoor pool, open 7 AM to 9 PM, pool cabanas (surcharge), pool loungers

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Spa
  • Housekeeping
  • Breakfast available
  • Parking available
The current price is NZ$294
includes taxes & fees
9 Mar - 10 Mar

Explore the area

Map
131-141 Esplanade, Cairns, QLD, 4870
  • Cairns Esplanade
    ‪1 min walk‬
  • Muddy's Playground
    ‪2 min walk‬
  • Cairns Aquarium
    ‪4 min walk‬
  • Cairns, QLD (CNS-Cairns Intl.)
    ‪10 min drive‬

Room options

View all photos for Family Room - Urban View

View from room

Family Room - Urban View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
  • 64 sq m
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for Family Room (Resort View)

Premium bedding, in-room safe, desk, blackout curtains

Family Room (Resort View)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
  • 64 sq m
  • Resort view
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for Urban King

Premium bedding, in-room safe, desk, blackout curtains

Urban King

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Sofa bed - double
  • 69 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Resort King

Premium bedding, in-room safe, desk, blackout curtains

Resort King

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
  • 32 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Sea View

View from room

Family Room, Sea View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
  • 64 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Single Beds

View all photos for Panoramic Sea

Panoramic Sea

Panoramic Sea

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
Private bathroom
Rainfall showerhead
  • 30 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Sea King

View from room

Sea King

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
  • 32 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Resort Twin

Premium bedding, in-room safe, desk, blackout curtains

Resort Twin

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
  • 32 sq m
  • Resort view
  • Sleeps 3
  • 2 Single Beds

View all photos for Urban Twin

Premium bedding, in-room safe, desk, blackout curtains

Urban Twin

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
  • 32 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Similar properties

Exterior

Crystalbrook Flynn

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
4.6 out of 5, Wonderful, (777)
The price is NZ$294
for 1 room
includes taxes & fees
7 Mar - 8 Mar
Crystalbrook Flynn

About the area

Cairns

A luxury stay in the heart of Cairns awaits you at Crystalbrook Riley. Within steps you'll find Cairns Esplanade and Cairns Marlin Marina within a 15-minute stroll. Highlights at this eco-friendly hotel include 2 bars/lounges, a full-service spa and a restaurant. .A day of pampering can include massages, body wraps and mani/pedis. The restaurant, Paper Crane, serves Asian cuisine and is open for breakfast, lunch and dinner. Paper Crane Pool Side is the hotel's own bar, serving drinks along with breakfast and lunch. Enjoy the outdoor swimming pool, 24-hour gym, pool cabanas and pool loungers. Additionally, you'll find free Wi-Fi in public areas, concierge services and a 24-hour front desk. Each morning full breakfast is served between 6:30 AM and 10 AM. There's also the convenience of self parking. .Within a 15-minute walk of this 5-property class Cairns Central Business District hotel, attractions include Cairns Central Shopping Centre and Reef Fleet Terminal.

What's nearby

  • Cairns Esplanade - 1 min walk
  • Cairns Marlin Marina - 12 min walk
  • Cairns Central Shopping Centre - 13 min walk
  • Reef Hotel Casino - 13 min walk
  • Reef Fleet Terminal - 14 min walk

Getting around

  • Cairns Station - 19 min walk
  • Cairns, QLD (CNS-Cairns Intl.) - 10 min drive

Restaurants

  • ‪Muddy's Cafe - ‬4 min walk
  • ‪Flynn's Italian by Crystalbrook - ‬6 min walk
  • ‪La Pizza Trattoria - ‬6 min walk
  • ‪Dundee’s at the Cairns Aquarium - ‬4 min walk
  • ‪Atrium - ‬2 min walk

About this property

Crystalbrook Riley

Luxury Cairns hotel in Cairns Central Business District with a full-service spa
Crystalbrook Riley offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

There are 6 meeting rooms available. Spa services, tour/ticket assistance, and a garden are also featured at the luxury Crystalbrook Riley. For a fee, parking is available.

This 5-star Cairns hotel is smoke free.

  • 311 guestrooms or units
  • 7 levels
  • 2 buildings
  • 2 bars or lounges
  • Built in 2018
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Garden
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar by the pool
  • Dining venue
Crystalbrook Riley offers 311 air-conditioned accommodations with iPod docking stations and a safe. Beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with digital channels, first-run films and Netflix. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

The on-site spa has 5 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Japanese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (AUD 15 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10 AM for a fee: AUD 42 for adults and AUD 21 for children
  • 2 bars/lounges
  • A poolside bar
  • A restaurant

Restaurants on site

  • Calypso Club
  • Paper Crane
  • Paper Crane Pool Side
  • Rocco

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 6 meeting rooms

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room roll-in shower
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels
  • First-run films
  • IPod dock
  • Netflix

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

The property charges 1 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights.

Renovations and closures

The following facilities are closed on Sunday, Monday, Tuesday and Wednesday:
  • Full-service spa

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately AUD 42 for adults and from AUD 21 for children
  • Self-parking fee: AUD 15.00 per day
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per day
  • Credit card charges are subject to a surcharge of 1 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Pool access available from 7 AM to 9 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Riley Crystalbrook Collection Resort Cairns
Riley Crystalbrook Collection Resort
Riley Crystalbrook Collection Cairns
Riley Crystalbrook Collection
Riley a Crystalbrook Collection Resort
Crystalbrook Riley Hotel
Crystalbrook Riley Cairns
Crystalbrook Riley Hotel Cairns
Riley a Crystalbrook Collection Resort

Frequently asked questions

What is the cancellation policy at Crystalbrook Riley?

Crystalbrook Riley offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crystalbrook Riley?

As of 21 Feb 2025, prices found for a 1-night stay for 2 adults at Crystalbrook Riley on 9 Mar 2025 start from NZ$294.32, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crystalbrook Riley?

Yep, Crystalbrook Riley has a self car park for AUD 15.00 per day.

Are there any beaches close to Crystalbrook Riley?

The closest beach to Crystalbrook Riley is Palm Cove Beach (20.8 km).

Is there a spa on site at Crystalbrook Riley?

Yep, there is an onsite spa at Crystalbrook Riley. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Crystalbrook Riley have a pool?

Yep, and guests love it! Crystalbrook Riley has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and on a lounger. The pool is open 7 AM to 9 PM.

What luxury perks are available at Crystalbrook Riley?

Crystalbrook Riley features a full-service spa, an outdoor pool and 2 bars.

What makes Crystalbrook Riley a romantic place to stay?

Couples spa treatments and ocean-view dining, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Crystalbrook Riley.

Does Crystalbrook Riley serve breakfast?

Yeah, full brekkie is available daily from 6:30 AM to 10 AM.

Is there a free airport shuttle available at Crystalbrook Riley?

No, Crystalbrook Riley does not offer an airport shuttle service.

Is there a bar or restaurant at Crystalbrook Riley?

Yep, they've got a poolside bar and an onsite restaurant that serves Asian cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Crystalbrook Riley?

Check-in begins at 2:00 PM. Check-out time is 11 AM.

Are pets allowed at Crystalbrook Riley?

No, only service animals are allowed.

Crystalbrook Riley Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 716 out of 1005 reviews
Rating 8 - Good. 195 out of 1005 reviews
Rating 6 - Okay. 57 out of 1005 reviews
Rating 4 - Poor. 24 out of 1005 reviews
Rating 2 - Terrible. 13 out of 1005 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is 10/10. Prompt attention on feedback that made our stay even more amazing! Quini went above and beyond! Thank you Quini. Love, love, love the pool. Take me back already! Cathryn
Stayed 2 nights in Jan 2025

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2024

6/10 Okay

Anita

Travelled with partner
Disliked: Property conditions & facilities
Our room smelt mouldy. The towels smelt mouldy. Just all over the place smelt mouldy. The room was nice and clean enough, if the room didn’t smell so bad it would have been a nice place to stay.
Stayed 1 night in Dec 2024

10/10 Excellent

Vicki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thought the Hotel was beautiful, great location, great staff who all seem very happy to be working there. Did not enjoy our time around the pool when randoms came in off the street to use the pool. One afternoon a couple of girls just walked in off the street and were jumping yelling and screaming in the pool. Not pleasant at all.
Stayed 6 nights in Dec 2024

8/10 Good

Matthew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That surrounding parking was free Liked that Likes the chilled vide of the place Only draw back was the dry dum stick plants it entry have to be watered And the hose on the shower 323 leaking
Stayed 1 night in Dec 2024

8/10 Good

Shaniqua

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We had to wait nearly 2 hours just for us to get into our rooms. Whilst other guest got their room key straight away. There was no explanation as to why is was taking too long
Stayed 2 nights in Dec 2024

8/10 Good

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool
Stayed 1 night in Nov 2024

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic room, amazing and fast service, restaurants at hotel were amazing, great location, staff were friendly, helpful and professional. I will stay here again!
Stayed 5 nights in Nov 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic pools, bars and dining
Stayed 1 night in Nov 2024

10/10 Excellent

Shiena

Stayed 2 nights in Oct 2024

10/10 Excellent

Kim Hong

Stayed 1 night in Nov 2024

8/10 Good

Cristiana-Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel very conveniently located
Stayed 2 nights in Nov 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel resort, nice pools and sun area. Loads of bar and dining options in Cairns esplanade area. Loved it
Stayed 4 nights in Nov 2024

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Agnes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What an amazing place to stay. It was amazingly quiet for how busy it was. The pool was amazing, we loved. Its location on the esplanade is great as it links you into the nightlife etc. Will definitely stay again.
Stayed 3 nights in Nov 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a beautiful stay at crystal brook ftom rose making our coffees each morning to the amazing pool area all staff very friendly very clean we stayed in tower with ocean view . Only one thing the music from calypso bar at night can be a bit loud and can be heard from the room
Stayed 9 nights in Nov 2024

6/10 Okay

RONALD

Liked: Staff & service
This is NOT a 5 star hotel. At best a below average 4 star. The lighting in the rooms is terrible. The room is small without a table so if you order room service there is no place to eat except on the bed. I booked a king room with a water review so I was expecting a lot more. Very disappointing hotel.
Stayed 5 nights in Nov 2024

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Ella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool and the relaxing atmosphere around Crystalbrook. My husband and I loved the location with all the best places within walking distance. It was so convenient to have restaurants at the hotel. All of the staff were so lovely and helpful and our room was always cleaned beautiful.
Stayed 4 nights in Nov 2024

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really great Hotel, friendly staff, nice pool, good rooms. A bit random with regards to housekeeping replacing things you use in the room, or not!
Stayed 4 nights in Oct 2024

10/10 Excellent

Dominic

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely modern and clean hotel
This was our second stay at Crystalbrook Riley and we had another 5 star experience. Rooms felt nice and clean and modern, wonderful pool and onsite facilities and restaurants. Walking distance from the Esplanade and everything we wanted to do in Cairns. Hoping to return sometime soon 😊
Stayed 5 nights in Oct 2024

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property with stunning panoramic views of the sea & mountains. The pool & spa areas were wonderful. Breakfast was excellent. Within walking distance to restaurants, shops & activities.
Stayed 7 nights in Oct 2024

10/10 Excellent

alan victor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, beautiful property, and superb rooms. We had a full ocean view with balcony and really enjoyed the quality of the room's fittings and fixtures, especially the lighting. Only criticism is that the bars and restaurants close WAY too early around 10pm and the Rooftop Bar was closed on Weduand Thursday when we really wanted to go, that seems pretty mental to be honest!
Stayed 4 nights in Oct 2024