Cape Rey Carlsbad Beach, a Hilton Resort & Spa

4.5 star property
Beach resort with a full-service spa and a conference centre
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Cape Rey Carlsbad Beach, a Hilton Resort & Spa

Exterior
Aerial view
Balcony view
Interior entrance
Exterior

Reviews

8.4 out of 10

Very good

Guests liked:

Clean rooms, friendly staff, property condition

Popular amenities

  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Parking available
    Parking available
  • Pet-friendly
    Pet-friendly
  • Housekeeping
    Housekeeping
  • Hot tub
    Hot tub

Explore the area

Map
1 Ponto Rd, Carlsbad, CA, 92011
  • South Carlsbad State Beach
    7 min walk
  • South Ponto Beach
    18 min walk
  • Poinsettia Park
    4 min drive
  • Carlsbad, CA (CLD-McClellan-Palomar)
    15 min drive

Room options

Room, 2 Queen Beds, Accessible

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed, Accessible

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 88 sq m
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed with Sofa bed, Non Smoking, Ocean View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Pool View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 37 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, Balcony, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 36 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 79 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Pool View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Ocean View (First Floor)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Ocean View (No Balcony)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 36 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Ocean View (First Floor)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 36 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed with Sofa bed, Ocean View (First Floor)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 36 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed with Sofa bed, Ocean View (No Balcony)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 36 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

Traditional Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Balcony, Ocean View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
  • 39 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Pool View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Premium bedding
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Hypo-allergenic bedding
Blackout curtains
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

About the area

Carlsbad

A luxury stay in Carlsbad awaits you at Cape Rey Carlsbad Beach, a Hilton Resort & Spa. You'll be 4.3 km (2.7 mi) from Carlsbad Premium Outlets and 4.3 km (2.7 mi) from Flower Fields of Carlsbad. Highlights at this beach resort include a full-service spa, a restaurant and an outdoor swimming pool. .A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. The restaurant, Chandler's Oceanfront, is open for breakfast, brunch, lunch and dinner. The resort's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the 24-hour gym, Hot tub, steam room and pool cabanas. 8503 square feet (790 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Plus you'll find free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Each morning cooked-to-order breakfast is served between 7:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls and an off-lead area. There's also valet parking, along with the convenience of a free beach shuttle. .Sights within a 10-minute drive of this 4.5-property class South Beach resort include Moonlight State Beach and LEGOLAND® California.

What's nearby

  • South Carlsbad State Beach - 7 min walk - 0.7 km
  • Carlsbad Premium Outlets - 4 min drive - 4.2 km
  • Flower Fields of Carlsbad - 5 min drive - 4.5 km
  • Moonlight State Beach - 7 min drive - 6.6 km
  • LEGOLAND® California - 8 min drive - 5.5 km

Getting around

  • Carlsbad Poinsettia Station - 19 min walk
  • San Diego, CA (SAN-San Diego Intl.) - 42 min drive

Restaurants

  • ‪McDonald's - ‬5 min drive
  • ‪Windmill Food Hall - ‬4 min drive
  • ‪Subway - ‬4 min drive
  • ‪Tip Top Meats - ‬5 min drive
  • ‪Miguel's Cocina - ‬5 min drive

About this property

Cape Rey Carlsbad Beach, a Hilton Resort & Spa

Beach resort with a full-service spa and a conference centre
For a free ride to the surf and sand, catch the resort's complimentary beach shuttle. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Cape Rey Carlsbad Beach, a Hilton Resort & Spa such as an outdoor pool and complimentary bicycles.

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This luxury resort also offers a 24-hour fitness centre, a hot tub and a steam room. You'll have access to the outdoor pool at a partner property. For a fee, parking is available.

This 4.5-star Carlsbad resort is smoke free.

  • 1 building
  • 215 guestrooms or units
  • 3 levels
  • Conference rooms
  • 8503 sq ft of conference space
  • 790 sq. m of conference space
  • Built in 2012
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Cape Rey Carlsbad Beach, a Hilton Resort & Spa offers 215 accommodations with MP3 docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. LCD televisions come with premium cable channels. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include dressing gowns, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a safe and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 7 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 15 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Languages

English, Filipino, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Area shuttle up to 5 miles
  • Free beach shuttle
  • Covered parking on site (USD 30 per night; includes in/out privileges)
  • Covered valet parking on site (USD 40 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 10 to 25 for adults and USD 4 to 7 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Chandler's Oceanfront

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (8,503 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Direct access to the beach
  • Firepit
  • Garden
  • In a nature reserve
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 25 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls and an off-lead area are available
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 39.20 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Bicycle storage
  • Business centre/computer access
  • Fitness centre access
  • Housekeeping
  • In-room coffee
  • In-room safe
  • Pool access
  • Shuttle service

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 25 for adults and USD 4 to 7 for children
  • Covered self-parking fee: USD 30 per night (in/out privileges)
  • Valet parking fee: USD 40 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards and cash.
    This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Carlsbad Hilton Oceanfront Resort
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Hilton Carlsbad
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Frequently asked questions

What is the cancellation policy at Cape Rey Carlsbad Beach, a Hilton Resort & Spa?

Cape Rey Carlsbad Beach, a Hilton Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Cape Rey Carlsbad Beach, a Hilton Resort & Spa?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Cape Rey Carlsbad Beach, a Hilton Resort & Spa on 1 Dec 2024 start from NZ$304.07, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Cape Rey Carlsbad Beach, a Hilton Resort & Spa?

Yep, Cape Rey Carlsbad Beach, a Hilton Resort & Spa has a covered self car park with in/out privileges for USD 30 per night.

Are there any beaches close to Cape Rey Carlsbad Beach, a Hilton Resort & Spa?

Yep, Cape Rey Carlsbad Beach, a Hilton Resort & Spa is a short 7-minute walk from South Carlsbad State Beach. Fun beach activities include surfing, waterskiing and body boarding. You can also find water sports equipment and boat tours.

Is there a spa on site at Cape Rey Carlsbad Beach, a Hilton Resort & Spa?

Yep, there is an onsite spa at Cape Rey Carlsbad Beach, a Hilton Resort & Spa. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Cape Rey Carlsbad Beach, a Hilton Resort & Spa have a pool?

Yep, and guests love it! Cape Rey Carlsbad Beach, a Hilton Resort & Spa has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What makes Cape Rey Carlsbad Beach, a Hilton Resort & Spa a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Cape Rey Carlsbad Beach, a Hilton Resort & Spa.

Is Cape Rey Carlsbad Beach, a Hilton Resort & Spa family-friendly?

You bet! With amenities such as children's meals and a corner/local shop, as well as free infant beds in the guestrooms, it's no surprise that Cape Rey Carlsbad Beach, a Hilton Resort & Spa is a hit with families.

Does Cape Rey Carlsbad Beach, a Hilton Resort & Spa serve breakfast?

Yeah, cooked-to-order breakfast is offered daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Cape Rey Carlsbad Beach, a Hilton Resort & Spa?

No, Cape Rey Carlsbad Beach, a Hilton Resort & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Cape Rey Carlsbad Beach, a Hilton Resort & Spa?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, brunch, lunch and dinner.

What time are check-in & check-out at Cape Rey Carlsbad Beach, a Hilton Resort & Spa?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Cape Rey Carlsbad Beach, a Hilton Resort & Spa?

Dogs are welcome at Cape Rey Carlsbad Beach, a Hilton Resort & Spa, with dog exercise areas and food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 11 kg per pet.

Cape Rey Carlsbad Beach, a Hilton Resort & Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 518 out of 1000 reviews" "
Rating 8 - Good. 251 out of 1000 reviews" "
Rating 6 - Okay. 130 out of 1000 reviews" "
Rating 4 - Poor. 61 out of 1000 reviews" "
Rating 2 - Terrible. 40 out of 1000 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I did not like being charged to park.
Stayed 1 night in Aug 2024

4/10 Poor

Deborah

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
So, first night I slept on dirty sheets. Met another couple who slept on dirty sheets their first night. My credit card was charged hundreds of dollars not authorized, which the resort, and VISA took care of. Was NOT the relaxing trip I had hoped for due to multiple hotel fraudulent charges.
Stayed 4 nights in Aug 2024

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very nice hotel, especially the Ocean Crest Spa. Nice location, close to many ammenities. Just to mention, the lobby, hallways, dining areas were very cold in temperature.
Stayed 3 nights in Aug 2024

8/10 Good

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the cleanliness, staff, pool and bikes included with my stay. Did not like the no breakfast included in my stay but that’s on me because it said breakfast available not included.
Stayed 1 night in Aug 2024

6/10 Okay

Liana

Stayed 1 night in Aug 2024

2/10 Terrible

Vahe

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They overcharged me for parking
Stayed 1 night in Aug 2024

8/10 Good

Armand

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel recommended
The hotel is very comfortable and clean, perfect for family. Just a warning on the chandler restaurant host’s incompetence, poor management and will make your family wait for no reason or less than 50% occupied tables.
Stayed 1 night in Aug 2024

2/10 Terrible

Raquel

Travelled with family
Liked: Cleanliness, property conditions & facilities
Check in was terrible! It wasn’t ready by 4pm. I called by 4pm and they said my oceanfront room was not ready. They said they would call me once it’s ready. Close to 6pm, they have not called me so I called them. The room was ready but they said they were busy this the reason they were not able to call me about my room! This check in gave me a migraine. As soon as I got to it room, I took my medicine and slept the night. Checked out at 8am. Don’t even get to enjoy the property because of the bad service.
Stayed 1 night in Aug 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great Carlsbad choice
love the pool and beach butler service! Staff was very friendly and helpful. Great location
Stayed 3 nights in Aug 2024

4/10 Poor

Fabielle

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nice staff but dirty rooms
The staff was very friendly and helpful , but everything else was disappointing considered they charge almost $600 dollars for a night , the bathroom shower had mold that is just dangerous to some people
Stayed 2 nights in Aug 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Craig

Disliked: Staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2024

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend staying at this hotel
Very pleasant!
Stayed 3 nights in Aug 2024

10/10 Excellent

carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was well kept . The pool and restaurant and staff were incredible . The room was clean . I would stay here again .
Stayed 2 nights in Aug 2024

8/10 Good

Scott

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great property, great friendly staff. Nice pool Area, but wasn’t cleaned well the next morning after a busy evening. Room was ok, not great for price.
Stayed 1 night in Jul 2024

6/10 Okay

Angela

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
It was very nice being an ocean front property. Expect a very late check-in as the rooms are not ready even passed check-in time. There were hand prints and lip prints all over the sliding glass door leading to the balcony. The room refrigerator is not really a refrigerator for food or beverages but for medications, so it is not very cold at all.
Stayed 1 night in Jul 2024

8/10 Good

Jamal

Stayed 1 night in Jul 2024

6/10 Okay

Premkumar

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jul 2024

10/10 Excellent

Mark, Centreville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location near the beach.
Stayed 2 nights in Jul 2024

10/10 Excellent

Malori

Travelled with family
Liked: Property conditions & facilities, room comfort
Amazing place
It was awesome
Stayed 1 night in Aug 2024

10/10 Excellent

Aruna Lata

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful oceanview resort
Stayed 3 nights in Jul 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

Antonio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice!
Above expectations
Stayed 1 night in Jul 2024

10/10 Excellent

Fredrika

Liked: Cleanliness, staff & service, property conditions & facilities
Everything in the property was great!
Stayed 1 night in Jul 2024

4/10 Poor

KAIXIN

Travelled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Disappointing!
There are too many disappointments for this trip. First, we made reservations for two rooms, but when I called a week ahead to make sure everything will be smooth, they only found one room. Lots of hassles as we booked via Hotels.com vs. with Cape Rey directly. But finally we were confirmed with two rooms. Secondly, the check-in time is 4pm, but we could not get our first room until 4:30pm and the second room until 6:20pm. This has greatly affected our original planning. We did not expect this from a Hilton! Thirdly, they no longer had bottled water, but they said they provided two empty bottles for customers to get water from water machine and two slippers in every room, but one of our rooms didn't have those. Maybe they were in a rush cleaning the room and forgot to put them in. Fourth, furnitures were outdated and mediocre with lots of wear and tear, carpets were dirty with lots of stains, bed sheets were thin and looked like they had been used for many years. We had to use disposable bed sheets that we brought just to be safe. Overall, we think the price is too much for this quality. This hotel feels like a better Holiday Inn.
Stayed 1 night in Jul 2024