4/10 Poor
Sharlene
Travelled with family
26 Mar 2025
Stayed for 3 nights. Was not advised upon check-in that renovations to the unit directly above us was happening. Woken at 7am the next morning to jackhammers directly above us - vibrating through our unit. Went on for hours. Called reception to ask how long it would continue for and ask why we weren't advised. (We were attending a wedding later that day and wanted a good rest the night before because we knew we would be having a late night). Reception advised they would credit us that night. Confirmed this with them at checkout. Days later called to enquire about refund only to be told they did not say that and that they wouldn't be putting it through - liars.
Sharlene
Stayed 3 nights in Mar 2025