6/10 Okay
Sandra
Travelled with family
4 Nov 2024
Liked: Staff & service
Unfortunately I didn’t have a great experience. I had a double queen room. Beds felt very soft and old. First night I had such a backache I switched to the other bed which was only slightly less soft. The softness is uneven and the bed had a concave half portion similar to what happens when mattresses wear down. Telephone in the room didn’t work. I also go an email while I was on the plane stating my card didn’t go thru and they were canceling my reservation. When I got to the hotel they had not canceled it, but I was told “oh that’s just our front desk, sometimes they send those emails out”. I used the same card when I got there with no issues so I worried for nothing. Hotel was right across from the metro station. Every time I left the hotel I was surrounded by houseless mentally unstable people. I’m no stranger to that population having lived in Portland but it left me so unsettled I couldn’t walk anywhere, had to keep taking Lyft rides to family events. For $350 a night I expect better. Most rooms/hotels I have stayed in for the same price are significantly nicer quality. Disappointing.
Sandra
Stayed 2 nights in Nov 2024