10/10 Excellent
Joseph
Travelled with group
4 Nov 2024
Liked: Cleanliness, property conditions & facilities
Everything was great til we went to their little shop to buy something to eat! Almost everything they sell needs to be microwaved. There are no microwaves in the rooms. So we we to front desk, asked about a microwave, yes you can request them. So the gentleman got us one and went to hand it to my fiance' and he was shocked! We asked dont you deliver it to our room?! The man said no!! He made us carry this damn microwave up to the 6th floor! What hotel does this??? We paid a lot of money for 1 night at this cery nice hotel, to have to carry a freakin MICROWAVE ourselves?!?! That is just wrong! We didnt have time the next morning to ask for someone in charge cause we has to get on a cruise ship, but that was definitely wrong of that front desk man to have us do that!!!! Thats horrible hospitality and not caring at all about your guest!!
Joseph
Stayed 1 night in Oct 2024