Balboa Bay Resort

4.5 star property
Luxury Newport Beach resort in Newport Heights with a marina
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Balboa Bay Resort

Outdoor pool, open 8:00 AM to 10:00 PM, pool cabanas (surcharge)
View from property
Lobby
Room, 1 King Bed | In-room dining
Point of interest

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Hot tub
  • Pool
  • Room service
  • Breakfast available
  • Parking available
  • Housekeeping
The price is NZ$612
includes taxes & fees
1 Jan - 2 Jan 2025

Explore the area

Map
1221 W Coast Hwy, Newport Beach, CA, 92663
  • Hoag Hospital
    2 min drive
  • Newport Beach Country Club
    4 min drive
  • Newport Dune
    6 min drive
  • Orange County, CA (SNA-John Wayne)
    15 min drive

Room options

Room, 2 Double Beds

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
  • 46 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Queen Beds, Accessible

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
  • 46 sq m
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Double Beds

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
  • 46 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
  • 46 sq m
  • Sleeps 4
  • 2 Double Beds

Standard Suite, 1 Bedroom, Accessible

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
  • 84 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

Room, 2 Double Beds

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
  • 46 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 King Bed

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
  • 46 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Beach Front 2 Queens Room

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
  • Sleeps 4
  • 2 Queen Beds

Beach Front King Room

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
  • 84 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom, Bay View

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
  • 102 sq m
  • Bay view
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed (Governor)

Highlights

Balcony
Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 158 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Presidential Suite, 2 Bedrooms

Highlights

Balcony
Separate dining area
Separate sitting area
Fireplace
Private indoor hot tub
Air conditioning
Heating
Connecting rooms available
  • 279 sq m
  • Bay view
  • Sleeps 8
  • 2 King Beds

Room, 1 King Bed

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
  • 46 sq m
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Accessible

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
  • 46 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
  • 46 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Accessible

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
  • 46 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

Standard Suite, 1 Bedroom

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
  • 84 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

Standard Room, 1 Queen Bed

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
  • 46 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

Similar properties

About the area

Newport Beach

A luxury stay in Newport Beach awaits you at Balboa Bay Resort. You'll be 3.5 km (2.2 mi) from Newport Pier and 4.6 km (2.8 mi) from Fashion Island. Highlights at this resort include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering at Balboa Bay Spa can include massages and body wraps along with access to the sauna. The restaurant, A+O Restaurant l Bar, is open for brunch, lunch and dinner. The resort's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the marina, 24-hour gym, Hot tub and pool cabanas. 13000 square feet (1208 square metres) of event facilities include 14 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Other amenities include free wired Internet in public areas, a coffee shop/cafe and a snack bar/deli. Cooked-to-order breakfast is available daily between 6:00 AM and 11 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of a free beach shuttle. .Sights within a 10-minute drive of this 4.5-property class Newport Heights resort include Balboa Pier and South Coast Plaza.

What's nearby

  • Hoag Hospital - 2 min drive
  • Newport Pier - 4 min drive
  • Fashion Island - 4 min drive
  • Newport Dune - 6 min drive
  • Balboa Pier - 8 min drive

Getting around

  • Anaheim Regional Transportation Intermodal Center - 20 min drive
  • Orange County, CA (SNA-John Wayne) - 15 min drive

Restaurants

  • ‪McDonald's - ‬5 min walk
  • ‪Blue Bottle Coffee - ‬3 min drive
  • ‪C'est Si Bon Bakery - ‬15 min walk
  • ‪Taco Bell - ‬3 min walk
  • ‪SOL Mexican Cocina - ‬15 min walk

About this property

Balboa Bay Resort

Luxury Newport Beach resort in Newport Heights with a marina
Balboa Bay Resort offers its guests a full-service spa, a marina, and an outdoor pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Wired Internet is free in public spaces.

Business amenities include a 24-hour business centre and 14 meeting rooms. Event space at this resort measures 13000 square feet (1208 square metres) and includes conference space. A hot tub, a 24-hour fitness centre, and spa services are also featured at the luxury Balboa Bay Resort. An airport shuttle (available on request) is available for a fee. Parking is available for a fee.

This 4.5-star Newport Beach resort is smoke free.

  • 159 guestrooms or units
  • 3 levels
  • 2 buildings
  • 13000 sq ft of conference space
  • 1208 sq. m of conference space
  • Built in 2003
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Balboa Bay Resort offers 159 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Rooms open to balconies. Pillowtop beds feature down duvets and premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include a shower, dressing gowns, slippers and complimentary toiletries. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Balboa Bay Spa has couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna. The spa is open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free wired internet

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge) from 8:00 AM to 8:00 PM on request
  • Area shuttle up to 3 miles
  • Free beach shuttle
  • Parking on site (USD 40 per night)
  • Valet parking on site (USD 50 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 11 AM for a fee: USD 8 to 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • A+O Restaurant l Bar
  • Blend Cafe

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Bicycle storage
  • Bicycle tours
  • Boat and paddles
  • Boat tours
  • Full-service spa
  • Kayaking
  • Motor boating
  • Outdoor pool
  • Personal motorised watercraft
  • Shopping
  • Spa tub
  • Water sports equipment

Family friendly

  • Children's games
  • Free cot
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 13,000 square feet of conference space
  • 14 meeting rooms
  • 24-hour business centre

Outdoors

  • Beach towels
  • Beach umbrellas
  • Firepit
  • Garden
  • Marina
  • On the bay
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 200 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 35 lb per pet)
  • Food and water bowls are available
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 46.14 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business centre/computer access
  • Concierge service
  • Faxes
  • Fitness centre access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Newspaper
  • Phone calls
  • Pool access
  • Shuttle service
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 8 to 25 per person
  • Airport shuttle fee: USD 50 per room (one-way)
  • Self-parking fee: USD 40 per night
  • Valet parking fee: USD 50 per night (in/out privileges)
  • Pet fee: USD 200 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. 

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Balboa Bay
Balboa Bay Newport Beach
Balboa Bay Resort
Balboa Bay Resort Newport Beach
Balboa Resort
Balboa Bay Club
The Balboa Bay Club And Resort
The Balboa Bay Club Hotel Newport Beach
The Balboa Bay Hotel
The Balboa Bay Resort
Balboa Bay Resort Resort
Balboa Bay Resort Newport Beach
Balboa Bay Resort Resort Newport Beach

Frequently asked questions

What is the cancellation policy at Balboa Bay Resort?

Balboa Bay Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Balboa Bay Resort?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Balboa Bay Resort on 1 Jan 2025 start from NZ$530.78, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Balboa Bay Resort?

Yep, Balboa Bay Resort has a self car park for USD 40 per night.

Are there any beaches close to Balboa Bay Resort?

The closest beach to Balboa Bay Resort is Crystal Cove Beach (8.5 km).

Is there a spa on site at Balboa Bay Resort?

Yep, Balboa Bay Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Balboa Bay Resort have a pool?

Balboa Bay Resort has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 8:00 AM to 10:00 PM.

What makes Balboa Bay Resort a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds and private balconies in the guestrooms, help set the scene for a romantic weekend at Balboa Bay Resort.

Is Balboa Bay Resort family-friendly?

You bet! With amenities such as a deli and an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Balboa Bay Resort is a hit with families.

Does Balboa Bay Resort serve breakfast?

Yeah, cooked-to-order breakfast is on offer daily between 6:00 AM and 11 AM.

Is there a free airport shuttle available at Balboa Bay Resort?

No, but there's an airport shuttle that runs from 8:00 AM - 8:00 PM on request for a fee.

Is there a bar or restaurant at Balboa Bay Resort?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Balboa Bay Resort?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Balboa Bay Resort?

Dogs are welcome at Balboa Bay Resort, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 16 kg per pet.

Balboa Bay Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 722 out of 1001 reviews" "
Rating 8 - Good. 144 out of 1001 reviews" "
Rating 6 - Okay. 64 out of 1001 reviews" "
Rating 4 - Poor. 29 out of 1001 reviews" "
Rating 2 - Terrible. 42 out of 1001 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for three nights. The rooms were clean and the staff was very nice. The restaurant onsite had good food, and there’s a cafe as well for early coffee drinkers! We had a great view in our room with the balcony. We would definitely stay here again.
Stayed 3 nights in Sep 2024

10/10 Excellent

Brian

Stayed 1 night in Aug 2024

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

shelley, colorado springs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Rudy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, amazing service and amazing room
Stayed 1 night in Sep 2024

10/10 Excellent

Tyre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love everything about this place , especially the dining.
Stayed 1 night in Sep 2024

10/10 Excellent

John

Stayed 2 nights in Sep 2024

8/10 Good

Ilona

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was charged for valet parking that I never used. Other than that its a great place
Stayed 2 nights in Aug 2024

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, so sad to leave! Beautiful room, public areas and pool. Friendly and attentive staff and just a fab experience all round. Awesome brunch too.
Stayed 2 nights in Aug 2024

10/10 Excellent

Megan

Stayed 1 night in Aug 2024

10/10 Excellent

ADRIAN R

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 1 night in Aug 2024

8/10 Good

Lana

Travelled with pets, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Making reservations, we of course thought we would be in the hotel, instead we were escorted to the Owners resident side of the hotel, where they had a pool in front of our view of the bay and the pool area was quite noisy.
Stayed 2 nights in Jul 2024

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Epic property, location & staff
Stayed 1 night in Aug 2024

10/10 Excellent

nawras

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 4 nights in Aug 2024

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2024

10/10 Excellent

Wayne, Dallas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved location and friendly staff
Stayed 4 nights in Aug 2024

10/10 Excellent

Tanya

Stayed 5 nights in Jul 2024

10/10 Excellent

Deirdre

Stayed 1 night in Aug 2024

8/10 Good

Wendy

Stayed 4 nights in Aug 2024

10/10 Excellent

Kerry

Travelled with family
Liked: Property conditions & facilities
Staff are very friendly and helpful. Room is very good
Stayed 3 nights in Aug 2024

10/10 Excellent

Erin, Monrovia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Great hotel!! We loved it. Great restaurant, nice pool, convenient pool bar, fitness center had several good machines. Beds were very comfortable. Concierge was very friendly & helpful. Rode bikes to Lido. We will be back! Newport Beach is wonderful!
Stayed 4 nights in Aug 2024

2/10 Terrible

Bryan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Overpriced for Really Bad Service
Check in was a disaster as we were caught in (what the front desk clerk described) as a "shift change" and therefore no one knew if our room was ready or not even though we received TWO calls saying it was? Upon check out, our car batter was dead because valet personal left something on in the car. They ended up jumping our car with their truck. Ford conformed our, less than a year old battery, is now fine. A $45 room credit that was supposed to be part of our room package was only applied to ONE drink. Expensive drink! All this to say, beautiful resort with nice location. Just really, really, bad training of staff and poor follow through on service. Not good for the price paid.
Stayed 1 night in Aug 2024