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Pier 21 Riverside Apartment Hotel

4.0 star property
Family fun on the beach, with outdoor pool, near Gilbert Fraser Reserve
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Pier 21 Riverside Apartment Hotel

On the beach, white sand, sun-loungers, beach umbrellas
Unclassified image, 2 of 103, button
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
LCD TV, pay films

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Hot tub
  • Pet-friendly
  • Room service
  • Breakfast available
  • Gym
  • Pool
The price is NZ$298
includes taxes & fees
23 Jan - 24 Jan 2025

Explore the area

Map
7-9 John Street, North Fremantle, WA, 6159
  • Leighton Beach
    20 min walk
  • Habitué
    9 min walk
  • North Fremantle Station
    12 min walk
  • Fremantle, WA (JFM-Fremantle Heliport)
    7 min drive

Room options

View all photos for Studio - Eco Green Stay

LCD TV, pay films

Studio - Eco Green Stay

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for King Suite - Eco Green Stay

LCD TV, pay films

King Suite - Eco Green Stay

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for King Suite

King Suite

King Suite

Highlights

Garden
Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Kitchen
  • 76 sq m
  • 1 bedroom
  • 1 bathroom
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Apt - Eco Green Stay

Premium bedding, in-room safe, desk, laptop workspace

One Bedroom Apt - Eco Green Stay

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio

LCD TV, pay films

Studio

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
  • 39 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for One Bedroom Apartment

Premium bedding, in-room safe, desk, laptop workspace

One Bedroom Apartment

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
  • 50 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Two Bedroom Apartment - Eco Green Stay

LCD TV, pay films

Two Bedroom Apartment - Eco Green Stay

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Two Bedroom Apartment

LCD TV, pay films

Two Bedroom Apartment

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Full-sized fridge/freezer
  • 59 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

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4.5 out of 5, Wonderful, (857)
The price is NZ$308
for 1 room
includes taxes & fees
7 Jan - 8 Jan
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About the area

Perth

A family-friendly stay in Perth awaits you at Pier 21 Riverside Apartment Hotel. Within a 5-minute stroll you'll find Gilbert Fraser Reserve and Leighton Beach within a 20-minute walk. Highlights at this beachfront aparthotel include a restaurant, an outdoor swimming pool and an indoor swimming pool. .Each apartment is soundproofed and features free WiFi, free wired Internet and a furnished balcony. A kitchen comes equipped with a fridge, a microwave and a stovetop, and room service is also available. Nice touches to enhance your stay include free toiletries and premium bedding. A dining area, a sitting area and an LCD TV are also available. .Spend the day at the beach where you'll find sunloungers, and enjoy the on-site gym and outdoor tennis court. Additionally, you'll find free Wi-Fi in public areas, a hot tub and laundry facilities. Cooked-to-order breakfast is available on weekdays between 7:00 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls and an off-lead area. There's also the convenience of free self parking. .With a stay at this 4-property class North Fremantle aparthotel, you'll be 2 km (1.2 mi) from Port Beach and 3.1 km (1.9 mi) from Fremantle Prison.
View more Aparthotels in PerthOpens in a new window

What's nearby

  • Leighton Beach - 20 min walk
  • Fremantle Markets - 5 min drive
  • Fremantle Prison - 5 min drive
  • Port Beach - 6 min drive
  • Fremantle Passenger Terminal - 8 min drive

Getting around

  • North Fremantle Station - 12 min walk
  • Perth Airport (PER) - 34 min drive

Restaurants

  • ‪Zephyr Cafe - ‬5 min drive
  • ‪Dôme East Fremantle - ‬4 min drive
  • ‪The Left Bank Cafe, Bar, Restaurant - ‬18 min walk
  • ‪Bib & Tucker - ‬19 min walk
  • ‪La Lune - ‬3 min drive

About this property

Pier 21 Riverside Apartment Hotel

Family fun on the beach, with outdoor pool, near Gilbert Fraser Reserve
Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. After a day at the beach, enjoy amenities at Pier 21 Riverside Apartment Hotel such as an outdoor pool, an indoor pool and an outdoor tennis court.

There's a restaurant on site. Public spaces have free WiFi. This beach aparthotel also offers a hot tub, a fitness centre and a garden. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Perth aparthotel.

  • 1 building
  • 47 guestrooms or units
  • 3 levels
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers for purchase
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Dining venue
Pier 21 Riverside Apartment Hotel offers 47 accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and a hairdryer. Rooms open to furnished balconies. This accommodation offers separate sitting areas. Beds feature premium bedding. LCD televisions come with pay-per-view films. Accommodation at this 4-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a shower and complimentary toiletries.

This Perth aparthotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones.

Languages

English, Filipino, French, Hindi

Property amenities

Beach

  • On a white sand beach
  • Beach loungers
  • Beach towels
  • Beach umbrellas

Pool/Spa

  • Indoor pool
  • Outdoor pool
  • Pool gate
  • Pool loungers
  • Spa tub

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking
  • Free self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • Highchair
  • Pool gate

Kitchen

  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Ice maker
  • Microwave
  • Toaster
  • Water dispenser

Dining

  • Cooked-to-order breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; AUD 12 to 30 for adults and AUD 10 to 20 for children
  • A restaurant
  • Champagne service
  • Limited room service
  • Private picnics

Bedrooms

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Living spaces

  • Separate dining area
  • Separate sitting area

Entertainment

  • LCD TV
  • Library
  • Pay films

Outdoor areas

  • Barbecue grill
  • Furnished balcony
  • Garden
  • Picnic area
  • Terrace

Laundry

  • Laundry facilities
  • Laundry service

Work spaces

  • Laptop workspace

Climate control

  • Air conditioning

Pets

  • Pet friendly
  • Welcoming dogs only
  • Fee: AUD 55 per pet per night
  • Service animals exempt from fees
  • Deposit: AUD 200 per stay
  • Off-leash area
  • Food and water bowls

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • In-room accessibility
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Iron/ironing board
  • Laptop-compatible safe
  • Limited-hour front desk
  • Luggage storage
  • Newspapers in lobby (surcharge)
  • Phone
  • Proposal/romance packages
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • Near a train station
  • On a river
  • On the waterfront

Things to do

  • Arcade/game room
  • Bicycle parking
  • Bicycle rentals
  • Bicycle storage
  • Gym
  • Outdoor tennis court
  • Hiking/biking trails nearby
  • Snorkelling nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 1 building
  • 3 floors
  • 47 units
  • Access via exterior corridors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Bicycle parking
  • Bicycle rentals
  • Bicycle storage
  • Biodegradable drinking straws available
  • Bulk dispensers for toiletries
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Connecting units available
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Eco-friendly toiletries
  • Garden
  • Humane treatment of captive wild animals
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Soundproofing
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 8:00 PM
Early check-in subject to availability
Early check-in fee: AUD 50
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: AUD 60.00
Express check-out available

Special check-in instructions

The property charges 1.8 per cent for credit card payments
The front desk is open daily from 7:00 AM - 9:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 16 and older
For more details, please contact the property using the information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.

Access methods

Front desk (limited hours), lockbox

Pets

  • Pets: AUD 55 per pet, per night, plus a deposit of AUD 200 per stay
  • Only dogs are allowed
  • Food and water bowls and an off-lead area are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for AUD 17.5 per stay.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 12 to 30 for adults and AUD 10 to 20 for children
  • Pet deposit: AUD 200 per stay
  • Pet fee: AUD 55 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: AUD 50 (subject to availability)
  • Late check-out fee: AUD 60.00 (subject to availability)
  • Crib (infant bed) fee: AUD 17.5 per stay
  • Credit card charges are subject to a surcharge of 1.8 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards and cash
This property uses eco-friendly cleaning products
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, Eurocard, debit cards and cash. This property uses eco-friendly cleaning products.
    For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. The property is professionally cleaned. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 16 and over.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Pier 21 Apartments Hotel
Pier 21 Apartments Hotel North Fremantle
Pier 21 North Fremantle
Pier 21 Apartment Hotel North Fremantle
Pier 21 Apartment Hotel
Pier 21 Apartment North Fremantle
Pier 21 Apartment
Pier 21 Apartment Hotel

Frequently asked questions

What is the cancellation policy at Pier 21 Riverside Apartment Hotel?

Pier 21 Riverside Apartment Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Pier 21 Riverside Apartment Hotel?

As of 24 Dec 2024, prices found for a 1-night stay for 2 adults at Pier 21 Riverside Apartment Hotel on 23 Jan 2025 start from NZ$297.62, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Pier 21 Riverside Apartment Hotel?

Yep, Pier 21 Riverside Apartment Hotel has a free self car park.

Are there any beaches close to Pier 21 Riverside Apartment Hotel?

Yep, Pier 21 Riverside Apartment Hotel is a short 20-minute walk from Leighton Beach. Fun beach activities include snorkelling and windsurfing.

Does Pier 21 Riverside Apartment Hotel have a pool?

Pier 21 Riverside Apartment Hotel has an outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Pier 21 Riverside Apartment Hotel?

This property features an outdoor pool, as well as premium bedding and a dining area.

What makes Pier 21 Riverside Apartment Hotel a romantic place to stay?

1 hot tub and a champagne service, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Pier 21 Riverside Apartment Hotel.

Is Pier 21 Riverside Apartment Hotel family-friendly?

You bet! With amenities such as an arcade and laundry facilities, as well as highchairs in the guestrooms, it's no surprise that Pier 21 Riverside Apartment Hotel is a hit with families.

Does Pier 21 Riverside Apartment Hotel serve breakfast?

Sure does, cooked-to-order brekkie is available on weekdays from 7:00 AM to 9:30 AM and weekends from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Pier 21 Riverside Apartment Hotel?

No, Pier 21 Riverside Apartment Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Pier 21 Riverside Apartment Hotel?

Yep, you can grab a meal at Pier 21 Riverside Apartment Hotel's onsite restaurant.

What time are check-in & check-out at Pier 21 Riverside Apartment Hotel?

Check-in begins at 2:00 PM. Check-out time is 10:00 AM.

Are pets allowed at Pier 21 Riverside Apartment Hotel?

Dogs are welcome at Pier 21 Riverside Apartment Hotel, with dog exercise areas and food and water bowls on offer.

Pier 21 Riverside Apartment Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 563 out of 940 reviews" "
Rating 8 - Good. 302 out of 940 reviews" "
Rating 6 - Okay. 56 out of 940 reviews" "
Rating 4 - Poor. 16 out of 940 reviews" "
Rating 2 - Terrible. 3 out of 940 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
I Liked the property because we could bring our dog and we was next to the swan river.
Stayed 3 nights in Oct 2024

6/10 Okay

Chris

Travelled with partner
The room was very basic without any rugs on floor or pictures on walls. There was plenty of crockery, cutlery, pots, pans etc but no table or chairs to sit and have a meal. The windows needed a clean and the WC needed a good clean. All in all I thought it was expensive for what was there.
Stayed 2 nights in Oct 2024

6/10 Okay

Warren

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Hotel has a scenic location on the Swan river but there are no close by restaurants for lunches and dinners. They serve breakfast only which was good. We also suffered a 4 hour power blackout so spent one afternoon and evening in a pub.
Stayed 3 nights in Sep 2024

8/10 Good

Cassandra

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Kerry

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff. Clean apartment
Stayed 1 night in Aug 2024

6/10 Okay

Katy

Disliked: Room comfort
Ok
The location is lovely, we also had a pretty view of the river from our balcony, which was great! Our room was sparsely furnished, with a small and rather uncomfortable bed, old / worn leather sofa and bare basic amenities. At night, we found it noisy and at times I felt a little unsafe with people talking right outside our window. We also were not able to find a parking onsite for the majority of the time due to limited bays. Overall, ok. Probably won’t race back but not wildly unhappy.
Stayed 2 nights in Aug 2024

8/10 Good

Glenn

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable accommodation, close to Fremantle - but you do need a car. The rooms are well set up, both dark and quiet - that counts for a lot. Bed very comfortable. Off the main roads, so no traffic noise, and a nice outlook. TV remote didn't work well and I gave up on using it after a while. Check in and check out was easy and it's a historic area to walk around, but there isn't much around, if you want to go out for dinner it's a drive, or a long walk. Parking is a little tight but I always got a space.
Stayed 3 nights in Aug 2024

8/10 Good

Marie Lina

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Place was quiet and safe ,public transport ok. Not much information from desk when we arrived ,Need maybe local staff who can give some tips to go around,and also some leaflet
Stayed 4 nights in Aug 2024

10/10 Excellent

Daymn

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Alan

Travelled with family
Liked: Cleanliness
Fine for 1 night stay
Fine for a 1 night stay. 2 bed room has an awkward layout and not much natural light. Beds comfy and slept well
Stayed 1 night in Aug 2024

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Location Central easy to nip around Perth and see customers lovely by the river A few great burger joints nearby
Stayed 4 nights in Jul 2024

2/10 Terrible

JAEYONG

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice to relax and watch the boats
Stayed 1 night in Jul 2024

10/10 Excellent

Lindy

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable accommodation in a great spot. Parking on site.
Stayed 2 nights in Jul 2024

4/10 Poor

Miss

Liked: Room comfort
Disliked: Cleanliness
First Day of new chapter
Stayed 2 nights in Jul 2024

10/10 Excellent

Michelle

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Anita

Liked: Cleanliness, room comfort
Great stay wish we could have stayed longer.
Friendly service, great bed, great shower, safe parking, beautiful view, and quiet. Also good facilities.
Stayed 1 night in Jul 2024

8/10 Good

David

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful views of the river. Very helpful staff. We’ll be back again!
Stayed 6 nights in Jun 2024

10/10 Excellent

Sam

Stayed 2 nights in Jun 2024

10/10 Excellent

Billy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good place
Stayed 1 night in Jun 2024

10/10 Excellent

John

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Vito

Liked: Property conditions & facilities
Great views
Stayed 1 night in Jun 2024

6/10 Okay

Neil

Travelled with partner
The lights from the apartments shine through the glass tiles. Didn’t sleep well. Apartments were lovely in a great position. Perhaps supply a piece of cardboard to block out the light.
Stayed 1 night in Jun 2024

4/10 Poor

Lisha

Travelled with group
Disliked: Amenities, property conditions & facilities
I stayed at Pier 21 Apartment Hotel in 2020 and had a very positive experience. This year, when I returned to Fremantle, I didn't even consider searching for another hotel; Pier 21 was my first choice. Upon booking, I inquired about securing a room with a water view. I was informed that it would cost an additional $35 per night to guarantee a Swan River View. I understand that premium features come at a price, so this was acceptable to me. However, my recent visit highlighted some areas for improvement. Upon arrival, the receptionist asked if I wanted to upgrade to the water view room, and I declined. Her response, "some people just want things for free," made me feel quite uncomfortable. In my experience, it's not uncommon for hotels to offer complimentary upgrades if rooms are available, so I didn't think it was unreasonable to ask. I believe a more positive and customer-friendly approach could enhance the guest experience. Additionally, the room facilities appeared outdated and in need of renovation, which was surprising given the high price. The room we stayed in was dark, which detracted from the overall ambiance. The mattress protector was torn, and the overall condition of the furniture and amenities felt worn and old. Updating these aspects could significantly enhance the comfort and satisfaction of your guests
Stayed 1 night in May 2024

10/10 Excellent

Malcolm

Liked: Cleanliness, property conditions & facilities
Nice and easy with a good vibe
Stayed 4 nights in May 2024