See all properties
Save

DoubleTree by Hilton Sacramento

4.0 star property
Suburban Sacramento hotel in Point West with bars
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for DoubleTree by Hilton Sacramento

Lobby
Exterior
Outdoor pool, pool loungers
Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe
2 bars/lounges

Reviews

6.8 out of 10

Popular amenities

  • Restaurant
  • Pool
    Pool
  • Bar
    Bar
  • Parking available
    Parking available
  • Room service
    Room service
  • Gym
    Gym

Explore the area

Map
2001 Point West Way, Sacramento, CA, 95815
  • Arden Fair Mall
    12 min walk
  • Cal Expo
    17 min walk
  • Cal Expo Race Track
    4 min drive
  • Sacramento, CA (SMF-Sacramento Intl.)
    24 min drive

Room options

View all photos for 1 King Bed, Accessible, Non Smoking

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

1 King Bed, Accessible, Non Smoking

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Pillow-top bed
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible

Combined shower/bathtub, free toiletries, hair dryer, towels

Deluxe Room, 1 King Bed, Accessible

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Pillow-top bed
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Queen Beds, Accessible, Non Smoking

Combined shower/bathtub, free toiletries, hair dryer, towels

2 Queen Beds, Accessible, Non Smoking

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Pillow-top bed
  • 28 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Ocean View

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Pillow-top bed
  • Sleeps 4
  • 1 King Bed

View all photos for Two Double Room

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Two Double Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Pillow-top bed
  • 28 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Pillow-top bed
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Arden Wing)

Combined shower/bathtub, free toiletries, hair dryer, towels

Room, 1 King Bed (Arden Wing)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Pillow-top bed
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Pillow-top bed
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Family Room, 2 Bedrooms

Combined shower/bathtub, free toiletries, hair dryer, towels

Deluxe Family Room, 2 Bedrooms

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Down duvet
Blackout curtains
  • 74 sq m
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Suite One King Bed Non-Smoking

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Suite One King Bed Non-Smoking

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 70 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Non Smoking

Presidential Suite, 1 King Bed, Non Smoking | Private kitchen

Presidential Suite, 1 King Bed, Non Smoking

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Dining table
Flat-screen TV
Hypo-allergenic bedding
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible, Non Smoking

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Pillow-top bed
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Accessible, Non Smoking

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, Accessible, Non Smoking

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Pillow-top bed
  • 28 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Two Queen Room

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Deluxe Two Queen Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Pillow-top bed
  • 28 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Arden Wing)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed (Arden Wing)

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Pillow-top bed
  • Sleeps 2
  • 1 King Bed

View all photos for King Room

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

King Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Pillow-top bed
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Deluxe King Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Down duvet
Pillow-top bed
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior
Courtyard by Marriott Sacramento Cal Expo
Pool
Hot tub
Free WiFi
Restaurant
4.4 out of 5, Excellent, (1057)
The price is NZ$273
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Courtyard by Marriott Sacramento Cal Expo

About the area

Sacramento

At DoubleTree by Hilton Sacramento you'll be within a 30-minute stroll of Arden Fair Mall and Cal Expo Race Track. Highlights at this hotel include 2 bars/lounges, a restaurant and an outdoor swimming pool. .The café, Twigs Cafe, is open for breakfast, lunch and dinner. Enjoy the 24-hour gym and pool loungers. 32 square feet (3 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business centre and limo/town car service. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning full breakfast is served between 6:00 AM and 10:00 AM. There's also the convenience of self parking. .Sights within a 10-minute drive of this 4-property class Point West hotel include Sacramento Convention Center and K Street Mall.

What's nearby

  • Arden Fair Mall - 12 min walk - 1.0 km
  • Cal Expo - 17 min walk - 1.4 km
  • Cal Expo Race Track - 4 min drive - 1.8 km
  • California State University Sacramento - 8 min drive - 6.5 km
  • Golden 1 Center - 8 min drive - 8.8 km

Getting around

  • Royal Oaks Station - 3 min drive
  • Sacramento Valley Station - 15 min drive
  • Sacramento, CA (SMF-Sacramento Intl.) - 24 min drive

Restaurants

  • ‪In-N-Out Burger - ‬3 min drive
  • ‪85˚C Bakery Cafe - ‬11 min walk
  • ‪Peet's Coffee & Tea - ‬15 min walk
  • ‪State Fair Food Court - ‬4 min drive
  • ‪Starbucks - ‬13 min walk

About this property

DoubleTree by Hilton Sacramento

Suburban Sacramento hotel in Point West with bars
DoubleTree by Hilton Sacramento offers its guests an outdoor pool and a 24-hour fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre, meeting rooms, and limo/town car service are available. Event space at this hotel measures 32 square feet (3 square metres) and includes conference space. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly DoubleTree by Hilton Sacramento. For a fee, parking is available.

  • 448 guestrooms or units
  • 4 levels
  • 2 bars or lounges
  • Conference rooms
  • 32 sq ft of conference space
  • 3 sq. m of conference space
  • Built in 1976
  • Deli
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • ATM
  • Bellhop
  • Lift
  • Microwave in a common area
  • Dining venue
DoubleTree by Hilton Sacramento offers 448 accommodations with MP3 docking stations and a safe. Rooms open to balconies. Pillowtop beds feature down duvets. 55-inch flat-screen televisions come with premium cable channels.

Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered once per stay and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

Languages

Bosnian, English, Farsi, Hindi, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transport

  • Limo/town car service
  • Parking on site (USD 10 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 10:00 AM for a fee: USD 17.95 for adults and USD 9.95 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • R.J. Grins
  • Twigs Cafe
  • Twigs Lounge

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (once per stay)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • 32 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1976
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay (maximum USD 125 per stay)
  • Only dogs and cats are allowed
  • Weight limit: 50 lb per pet
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • An effective city/local tax rate of 0.3 per cent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 17.95 for adults and from USD 9.95 for children
  • Self-parking fee: USD 10.00 per night
  • Pet fee: USD 75 per accommodation, per stay (maximum USD125 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas has a 2-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Hotel Sacramento
DoubleTree Hilton Sacramento
DoubleTree Sacramento
Hilton DoubleTree Sacramento
Sacramento DoubleTree
Sacramento DoubleTree Hilton
Doubletree By Hilton Sacramento Hotel Sacramento
DoubleTree Hilton Sacramento Hotel
DoubleTree by Hilton Sacramento Hotel
DoubleTree by Hilton Sacramento Sacramento
DoubleTree by Hilton Sacramento Hotel Sacramento

Frequently asked questions

What is the cancellation policy at DoubleTree by Hilton Sacramento?

DoubleTree by Hilton Sacramento offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree by Hilton Sacramento?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Sacramento on 26 Nov 2024 start from NZ$231.29, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree by Hilton Sacramento?

Yep, DoubleTree by Hilton Sacramento has a self car park for USD 10.00 per night.

Does DoubleTree by Hilton Sacramento have a pool?

DoubleTree by Hilton Sacramento has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What makes DoubleTree by Hilton Sacramento a romantic place to stay?

A bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at DoubleTree by Hilton Sacramento.

Does DoubleTree by Hilton Sacramento serve breakfast?

Sure does, full brekkie is served daily from 6:00 AM to 10:00 AM.

Is there a free airport shuttle available at DoubleTree by Hilton Sacramento?

No, DoubleTree by Hilton Sacramento does not offer an airport shuttle service.

Is there a bar or restaurant at DoubleTree by Hilton Sacramento?

Yep, you can grab a meal at DoubleTree by Hilton Sacramento's onsite restaurant.

What time are check-in & check-out at DoubleTree by Hilton Sacramento?

Check-in begins at 4 PM. Check-out time is 11 AM.

DoubleTree by Hilton Sacramento Reviews

Reviews

6.8
Rating 10 - Excellent. 149 out of 451 reviews" "
Rating 8 - Good. 84 out of 451 reviews" "
Rating 6 - Okay. 79 out of 451 reviews" "
Rating 4 - Poor. 69 out of 451 reviews" "
Rating 2 - Terrible. 70 out of 451 reviews" "

7.6/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Bobbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Sameth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no homelessness on property and easy access to each wing. wish they have a microvave nearby at least or vending machine on each wing.
Stayed 5 nights in Aug 2024

2/10 Terrible

Kathy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Daljeet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Meta

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy made excused for filth injured client
Stayed 2 nights in Aug 2024

2/10 Terrible

David

Stayed 1 night in Aug 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good. Only spouse found a bedbug.
Stayed 1 night in Aug 2024

10/10 Excellent

Ivan

Just an overall good experience
Stayed 1 night in Aug 2024

4/10 Poor

Alissa

Disliked: Staff & service, property conditions & facilities
I'd pass for next time
The first room they gave us, was in a building with boarded-up windows and broken doors. The second room they gave us was nicer, but many sketchy people walked around the parking lot. It did not seem very safe.
Stayed 1 night in Aug 2024

6/10 Okay

Robert

Liked: Staff & service
The food an cookies were good. However bed was firm and pillows were not supportive and the water pressure in the shower was the worst i have ever had. I could have used the sink there was better pressure there.
Stayed 2 nights in Aug 2024

10/10 Excellent

Doria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Renalee

Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendly, accommodating requests
Stayed 1 night in Aug 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Joseph

Stayed 1 night in Aug 2024

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Location to venue we were going to was excellent
Stayed 1 night in Aug 2024

6/10 Okay

Elizabeth, Visalia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Elevator did not work, tv did not work. Too cold shower, didnt know plumbing was hooked backwards.
Stayed 2 nights in Aug 2024

4/10 Poor

Elizabeth

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

jessica

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2024

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Its alright.
The hot tub is out of service and gross. The room was comfortable but thats it. The key creator was broken so check in was a challenge and required multiple visits.
Stayed 2 nights in Aug 2024

6/10 Okay

Jewa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Although I did arrive at the hotel later in the evening, I still had to wait over 20 minutes for someone to check me in as there was no one at the front desk. The hotel staff then proceeded to ignore me until the computer restarted which took another 10 minutes before I was acknowledged. No apologies or anything. Needless to say I was upset and it showed. Still the system seemed to be having issues and I had no key to get in my room. Had no Wi-Fi service for the night as well. Horrible customer service. Really made the first night of my stay horrible.
Stayed 3 nights in Aug 2024

4/10 Poor

Dawna

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Miserable despite the renovations
Front desk wasn’t super friendly, the room air conditioning did t work. It was set on 60 and high and the room temperature was so hot. We could barely sleep it was so hot. The tv stand was black with probably mildew from water damage. Holes cut oddly in the bathroom ceiling… two bath towels, when we had 4 people registered. Had to ask for more to be brought up. Took three times calling the front desk to get anyone to answer. It was a miserable - but I picked the non-refundable option so I was stuck. The millions spent on renovations were just to make the facade look ok.
Mildew -water damage
Mildew -water damage
Holes cut in bathroom ceiling
Holes cut in bathroom ceiling
Stayed 1 night in Aug 2024

4/10 Poor

Vanessa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival the hotel was nice. We were put in tower 5 and got into the room and TV didn't work. They moved us to a room on the 3rd floor and the elevator was out of order so we climed 3 flights of stairs with all our luggage. No microwaves in the rooms cuz they said they're gearing everyone to purchase from their dining restaurant. The toilet was broken & plugged, had to call maintenance to unclog it. Double bedded room and bedding didn't match. Extra drain pipe was routed to shower/tub where the air conditioners were able to drain into the tub. Air conditioner in hallways were out and extremely hot. Kept calling front desk and no one was ever there to answer phone calls. Staff not friendly at all. Only 1 key was given because management didn't give plenty of extras for the night. Gym was hot, no air circulation. Hot tub out of order. Only stayed 1 night & it was awful.
Stayed 1 night in Aug 2024

10/10 Excellent

Luis

Stayed 1 night in Aug 2024

6/10 Okay

Marilyn

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort
Ok
The room was very hot and the air was not working. The staff that checked me in was rude.
Stayed 3 nights in Jul 2024