6/10 Okay
CRAIG
1 Oct 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Was extremely unhappy with your checkin process and the manager once requested to address our situation was hostile towards me and our request to have access to our room. Our booking itinerary stated that checkin was 3:00 I tried to show the counter associate we booked a room that would be available at 3:00 and was told that checkin was now 4:00 because the property was short staffed. Your operational issues are not my concern. If the property offers checkin at 3:00 it should be 3:00 that is the contract/agreement I accepted. After driving most of the day from Arizona we arrived about 30 minutes before checkin so we could get changed for our engagement. We were turned away and told the room should be ready by 4:00. Of course our event started at 4:00. So we had to breakdown our suitcases on the road and change to our formal ware basically in a public bathroom to be ready on time. Of course our event ended and we finally checked in after midnight and our perishables were destroyed by the heat of the day while our food items became un edible because we couldn’t use the refrigerator in the room before our event. This event will causes me to rethink my next stay in Ventura
CRAIG
Stayed 1 night in Sep 2024