2/10 Terrible
Robert
Travelled with family
31 Mar 2024
Disliked: Staff & service
Terrible communication/room issues
We had an event in town and needed to check in early. The room was not ready which was fine, so we left our bags and told them we would not be back until later at night. At about it 8pm that night I received a call from manager who indicated there was an incident with room and that we would need to relocate from hotel. They said a room was already reserved and paid for at a hotel 10 miles away. And indicated we did not need to come by this hotel, however we dropped our bags at this hotel earlier, so we went to hotel and they gave me assurance that the hotel room at new hotel was reserved and paid for. We took our bags and drove out if our way, to tye new hotel and upon arrival the manager at new hotel I daycares that they do not have room reserved and that she tried to communicate that to old hotel. But they I dusted on sending us to new hotel anyway. After much discussion the new hotel figured out a solution and we had our new room by 10pm that night.
Robert
Stayed 1 night in Mar 2024