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Pullman Melbourne City Centre

5.0 star property
Hotel with 2 restaurants, steps from Bourke Street Mall

Photo gallery for Pullman Melbourne City Centre

Deluxe Room, 1 King Bed
City view from property
2 bars/lounges, rooftop bar
Fitness facility
Superior Room, 2 Queen beds

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Gym
  • Room service
  • Breakfast available
  • Laundry
The current price is NZ$249
includes taxes & fees
9 Mar - 10 Mar

Explore the area

Map
265 Little Bourke Street, Melbourne, VIC, 3000
  • Bourke Street Mall
    ‪2 min walk‬
  • Melbourne Central
    ‪3 min walk‬
  • Collins Street
    ‪4 min walk‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪35 min drive‬

Room options

View all photos for Premium Room, 1 King Bed (Executive)

Premium Room, 1 King Bed (Executive)

Premium Room, 1 King Bed (Executive)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Dining table
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Hairdryer
  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Renovated in 2017
Blackout curtains
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen beds

Superior Room, 2 Queen beds

Superior Room, 2 Queen beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Renovated in 2017
Blackout curtains
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed (Premium)

Minibar, in-room safe, laptop workspace, blackout curtains

Deluxe Room, 1 King Bed (Premium)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Renovated in 2017
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, laptop workspace, blackout curtains

Superior Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
Hairdryer
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Premium, Lounge Access)

Minibar, in-room safe, laptop workspace, blackout curtains

Deluxe Room, 1 King Bed (Premium, Lounge Access)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
LCD TV
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Lounge Access)

Minibar, in-room safe, laptop workspace, blackout curtains

Superior Room, 1 King Bed (Lounge Access)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

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The price is NZ$197
for 1 room
includes taxes & fees
9 Mar - 10 Mar
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About the area

Melbourne

Pullman Melbourne City Centre places you in the centre of Melbourne, steps from Bourke Street Mall and within a short 5-minute stroll of Melbourne Central. Highlights at this hotel include 2 restaurants, 2 bars/lounges and a gym. .The restaurant, Eva's Restaurant & Bar, serves local cuisine and is open for breakfast, lunch and dinner. Blossom Rooftop Bar is the hotel's own rooftop bar, serving drinks along with lunch and dinner. Other amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM. There's also valet parking, along with the convenience of car rentals on site. .Sights within a 15-minute walk of this Melbourne Central Business District hotel include Regent Theatre and Queen Victoria Market.

What's nearby

  • Bourke Street Mall - 2 min walk
  • Melbourne Central - 3 min walk
  • Queen Victoria Market - 14 min walk
  • Marvel Stadium - 4 min drive
  • Melbourne Cricket Ground - 4 min drive

Getting around

  • Melbourne Central Station - 6 min walk
  • Flinders Street Station - 8 min walk
  • Melbourne Airport (MEL) - 35 min drive

Restaurants

  • ‪Din Tai Fung - ‬2 min walk
  • ‪Fortress Melbourne - ‬2 min walk
  • ‪Mekong - ‬1 min walk
  • ‪Rice Workshop - ‬2 min walk
  • ‪Dodee Paidang Swanston Street - ‬1 min walk

About this property

Pullman Melbourne City Centre

Hotel with 2 restaurants, steps from Bourke Street Mall
There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. 3 meeting rooms and limo/town car service are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 581 square feet (54 square metres) and includes conference space. A health club, multilingual staff, and tour/ticket assistance are also featured at Pullman Melbourne City Centre. Parking is available for a fee.

This Melbourne hotel is smoke free.

  • 1 building
  • 204 guestrooms or units
  • 12 levels
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 581 sq ft of conference space
  • 54 sq. m of conference space
  • Built in 1987
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Coffee shop
Pullman Melbourne City Centre offers 204 accommodations with minibars and espresso makers. 55-inch LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

This Melbourne hotel provides complimentary wireless Internet access. Business-friendly amenities include desk chairs, complimentary newspapers and telephones. Additionally, rooms include a safe and coffee/tea makers. In-room massages, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

Chinese (Mandarin), English, French, Greek, Indonesian, Italian, Japanese, Korean, Spanish, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (AUD 24 per night); discounts available
  • Limo/town car service
  • Covered valet parking on site (AUD 60 per night)

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; AUD 15 to 50 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Blossom Rooftop Bar
  • Elevate Club Lounge
  • Eva's Restaurant & Bar

Things to do

  • Designer stores
  • Health club
  • Shopping centre
  • TV in common areas

Family friendly

  • Free cot
  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • 581 square feet of conference space
  • Computer station

Outdoors

  • Outdoor entertainment area

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (109 centimetre wide door)
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 15 to 50 per person
  • Valet parking fee: AUD 60 per night
  • Nearby parking fee: AUD 24 per night (2133 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. This property uses eco-friendly cleaning products.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Swanston Grand
Swanston Hotel
Pullman Melbourne on Swanston
Pullman Melbourne City Centre Hotel
Pullman Melbourne City Centre Melbourne
The Swanston Hotel Melbourne Grand Mercure
Pullman Melbourne City Centre Hotel Melbourne

Frequently asked questions

What is the cancellation policy at Pullman Melbourne City Centre?

Pullman Melbourne City Centre offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Pullman Melbourne City Centre?

As of 23 Feb 2025, prices found for a 1-night stay for 2 adults at Pullman Melbourne City Centre on 9 Mar 2025 start from NZ$249.11, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Pullman Melbourne City Centre?

Yep, Pullman Melbourne City Centre has covered valet parking for AUD 60 per night.

Are there any beaches close to Pullman Melbourne City Centre?

The closest beach to Pullman Melbourne City Centre is St Kilda Beach (6.3 km).

What luxury perks are available at Pullman Melbourne City Centre?

Pullman Melbourne City Centre features a health club, 2 restaurants and 2 bars. All guestrooms come with 24-hour room service and espresso makers.

What makes Pullman Melbourne City Centre a romantic place to stay?

Al fresco dining and a bar, as well as rainfall showerheads and massage services available in the guestrooms, help set the scene for a romantic weekend at Pullman Melbourne City Centre.

Is Pullman Melbourne City Centre family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Pullman Melbourne City Centre is a hit with families.

Does Pullman Melbourne City Centre serve breakfast?

Yep, cooked-to-order brekkie is available on weekdays from 6:30 AM to 10:30 AM and on weekends between 6:30 AM and 11:00 AM.

Is there a free airport shuttle available at Pullman Melbourne City Centre?

No, Pullman Melbourne City Centre does not offer an airport shuttle service.

Is there a bar or restaurant at Pullman Melbourne City Centre?

Yep, you can grab a meal at Pullman Melbourne City Centre's onsite restaurant that serves local cuisine.

What time are check-in & check-out at Pullman Melbourne City Centre?

Check-in begins at 2:00 PM. Check-out time is 11 AM.

Are pets allowed at Pullman Melbourne City Centre?

No, only service animals are allowed.

Pullman Melbourne City Centre Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 227 out of 384 reviews
Rating 8 - Good. 99 out of 384 reviews
Rating 6 - Okay. 32 out of 384 reviews
Rating 4 - Poor. 18 out of 384 reviews
Rating 2 - Terrible. 8 out of 384 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Yang

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique location , just the other side of Chinatown, surrounding with Shopping centres
Stayed 1 night in Dec 2024

10/10 Excellent

Leighann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, very clean big rooms, comfy beds, the hotel smells amazing and does a great breakfast. 24hr check in. Hotel kept bags there happily after check out as wasnt flying out until 5pm
Stayed 4 nights in Nov 2024

10/10 Excellent

XIAO PHILIP

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good and nice hotel
Stayed 2 nights in Nov 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are always very pleasant and helpful
Stayed 2 nights in Nov 2024

10/10 Excellent

Yun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked almost everything at this hotel. Will stay here again.
Stayed 5 nights in Nov 2024

8/10 Good

Louise Fiona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice facilities, right next to the shops.
Stayed 3 nights in Nov 2024

8/10 Good

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Very enjoyable stay. Right next to China town.
Stayed 2 nights in Nov 2024

10/10 Excellent

Kate

Travelled with family
Wonderful and attentive staff . Highly recommend
Stayed 1 night in Nov 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Staff were very accommodating. Well located for shopping. Will definitely stay there again.
Stayed 1 night in Oct 2024

10/10 Excellent

Matthew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a busy area of Melbourne.
Stayed 1 night in Oct 2024

10/10 Excellent

Aiden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a good location, nice rainfall shower, large tv with many channels
Stayed 4 nights in Oct 2024

2/10 Terrible

Brenda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Due to illness we could not keep our night stay at the Pullman and as the booking was a non refundable booking they were not even allow me to use it another weekend. Very poor attitude for a 5 star Hotel chain Extremely disappointed
Stayed 1 night in Oct 2024

8/10 Good

Cheryl

Liked: Staff & service, amenities, property conditions & facilities
The daily housekeeping a bit average. 4days no replenishment of toilet paper. 1and a bit rolls for 4days. I did ask twice, to no avail. Everything else pretty good.
Stayed 4 nights in Oct 2024

6/10 Okay

glenn

Travelled with family
Liked: Cleanliness, property conditions & facilities
It is what it is
Stayed 2 nights in Sep 2024

8/10 Good

Tan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location for shopping and dining
Stayed 3 nights in Oct 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Just hop off the tram and in the door ( 10 steps away)
Stayed 2 nights in Oct 2024

10/10 Excellent

Snezana

Stayed 2 nights in Aug 2024

6/10 Okay

Antonio

Disliked: Staff & service, amenities, property conditions & facilities
Didnt like it
Stayed 4 nights in Sep 2024

4/10 Poor

Jiayu

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service
No good service in the morning breakfast area rude stuff
Stayed 3 nights in Sep 2024

10/10 Excellent

Katrina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with fantastic club bar on level 15. Clean, handy to all shops and restaurants.
Stayed 2 nights in Sep 2024

8/10 Good

Shehan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient central location, with clean rooms and good service overall. Depending on your room location you might get stuck looking out onto a dark alleyway. Lighting in general was an issue during my stay. Recommended for business trips, but I wouldn't stay here if I was on vacation. Key card stopped working on last day, 2 hours prior to checkout time. This was quickly resolved by front desk.
Stayed 5 nights in Aug 2024

6/10 Okay

Chris

Travelled with family
Liked: Staff & service
Service was excellent from one staff member. The rest weren't crash hot. Small bathrooms in rooms. Bit dated.
Stayed 1 night in Sep 2024

8/10 Good

Miranda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Would have given this stay an excellent, however there was an issue on check-in, reservations could not be found, which was eventually resolved. Checkout was worse, the lady didn't even say hello, or asked how our stay was. She was overall unfriendly. Otherwise the amenities themselves were great, and we really enjoyed our delicious breakfast.
Stayed 1 night in Sep 2024

10/10 Excellent

Douglas

Travelled with family
Liked: Amenities
Close to museums and other points of interest. Located in Chinatown with unlimited dining and shopping options. A great place to experience Melbourne.
Stayed 3 nights in Aug 2024

10/10 Excellent

MARK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed our stay.
Stayed 2 nights in Aug 2024