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JEN Singapore Orchardgateway by Shangri-La

4.0 star property
Central Singapore hotel connected to a shopping centre, steps from Orchard Central

Photo gallery for JEN Singapore Orchardgateway by Shangri-La

Outdoor pool, open 6:00 AM to 10:30 PM, free pool cabanas
In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board
Exterior
Outdoor pool, open 6:00 AM to 10:30 PM, free pool cabanas

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar
  • Room service
The current price is NZ$360
includes taxes & fees
28 Mar - 29 Mar

Explore the area

Map
277 Orchard Road, Singapore, 238858
  • Orchard Road
    ‪5 min walk‬
  • National Museum of Singapore
    ‪15 min walk‬
  • Bugis Street Shopping District
    ‪20 min walk‬
  • Singapore (SIN-Changi)
    ‪29 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Coffee/tea maker
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Panorama Club Room, 1 King Bed

Panorama Club Room, 1 King Bed

Panorama Club Room, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Coffee/tea maker
  • 55 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Deluxe Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Club Deluxe Room, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Coffee/tea maker
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Club Room, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Coffee/tea maker
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Coffee/tea maker
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room (Family)

Deluxe Room (Family)

Deluxe Room (Family)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Coffee/tea maker
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

In-room safe, desk, blackout curtains, iron/ironing board

Superior Room, 1 King Bed, City View

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Coffee/tea maker
  • 27 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Club Twin Room

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Coffee/tea maker
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Twin Room, City View

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room, City View

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Coffee/tea maker
  • 27 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Bathrobes
Coffee/tea maker
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds

About the area

Singapore

JEN Singapore Orchardgateway by Shangri-La puts you in the heart of Singapore, connected to a shopping centre and within a 20-minute stroll of Orchard Central and National Museum of Singapore. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .The restaurant, Makan at Jen, serves international cuisine and is open for breakfast, brunch, lunch and dinner. Trippi is the hotel's own rooftop bar, serving drinks along with light fare. Enjoy the 24-hour gym, Hot tub, free pool cabanas and pool loungers. 452 square feet (42 square metres) of event facilities include meeting rooms and conference space. Other amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also the convenience of limited parking. .With a stay at this 4-property class Orchard hotel, you'll be 1.6 km (1 mi) from Peranakan Museum.

What's nearby

  • Orchard Central - 3 min walk - 0.3 km
  • Orchard Road - 5 min walk - 0.4 km
  • National Museum of Singapore - 15 min walk - 1.3 km
  • Bugis Street Shopping District - 20 min walk - 1.7 km
  • Marina Bay Sands Casino - 6 min drive - 4.5 km

Getting around

  • Somerset Station - 1 min walk
  • Kempas Baru Station - 33 min drive
  • Changi Airport (SIN) - 29 min drive

Restaurants

  • ‪Don Don Donki - ‬3 min walk
  • ‪Guzman Y Gomez - Orchard Gateway - ‬3 min walk
  • ‪Coffeesmith - ‬3 min walk
  • ‪Drink Drunk Donki - ‬3 min walk
  • ‪Makan, Jen - ‬1 min walk

About this property

JEN Singapore Orchardgateway by Shangri-La

Central Singapore hotel connected to a shopping centre, steps from Orchard Central
JEN Singapore Orchardgateway by Shangri-La offers its guests an outdoor pool, a 24-hour health club, and Access to hot tub. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 452 square feet (42 square metres) and includes conference space. A rooftop terrace, a vending machine, and concierge services are also featured at the business-friendly JEN Singapore Orchardgateway by Shangri-La. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Singapore hotel.

  • 499 guestrooms or units
  • 10 levels
  • Conference rooms
  • 452 sq ft of conference space
  • 42 sq. m of conference space
  • Deli
  • Terrace on the roof
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Computer for guest use
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
JEN Singapore Orchardgateway by Shangri-La offers 499 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 40-inch flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

This Singapore hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

Chinese (Mandarin), English, Hindi, Japanese, Korean, Malay

Similar properties

Outdoor pool, open 6:00 AM to 11:00 PM, pool loungers

Holiday Inn Singapore Orchard City Centre by IHG

  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, 1,000 reviews
The price is NZ$371
includes taxes & fees
13 Apr - 14 Apr
Holiday Inn Singapore Orchard City Centre by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: SGD 45.14 for adults and SGD 22.57 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Makan at Jen
  • Trippi

Things to do

  • 24-hour health club
  • Bicycle rentals
  • Hot tub
  • Outdoor pool

Family friendly

  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 452 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at JEN Singapore Orchardgateway by Shangri-La

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for SGD 107.91 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately SGD 45.14 for adults and from SGD 22.57 for children
  • Rollaway bed fee: SGD 107.91 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La) guidelines.

We should mention

  • Pool access available from 6:00 AM to 10:30 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Traders Hotel
Traders Orchardgateway Hotel Singapore
Traders Orchardgateway Singapore
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway
Jen Orchardgateway Singapore
Jen Orchardgateway
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Shangri-La
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Singapore Shangri-La
Jen Orchardgateway Shangri-La
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Singapore Hotel Jen Orchardgateway Singapore by Shangri-La Hotel
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La
Traders Orchardgateway Hotel Singapore
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Hotel Jen Orchardgateway Singapore
Jen Orchardgateway Shangri La

Frequently asked questions

What is the cancellation policy at JEN Singapore Orchardgateway by Shangri-La?

JEN Singapore Orchardgateway by Shangri-La offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at JEN Singapore Orchardgateway by Shangri-La?

As of 25 Mar 2025, prices found for a 1-night stay for 2 adults at JEN Singapore Orchardgateway by Shangri-La on 28 Mar 2025 start from NZ$359.83, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at JEN Singapore Orchardgateway by Shangri-La?

Yep, JEN Singapore Orchardgateway by Shangri-La has a free self car park. Onsite parking is limited.

Are there any beaches close to JEN Singapore Orchardgateway by Shangri-La?

The closest beach to JEN Singapore Orchardgateway by Shangri-La is Siloso Beach (5.8 km).

Does JEN Singapore Orchardgateway by Shangri-La have a pool?

Yep, and guests love it! JEN Singapore Orchardgateway by Shangri-La has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 6:00 AM to 10:30 PM.

What luxury perks are available at JEN Singapore Orchardgateway by Shangri-La?

JEN Singapore Orchardgateway by Shangri-La features a 24-hour health club, an outdoor pool and free pool cabanas.

Is JEN Singapore Orchardgateway by Shangri-La family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that JEN Singapore Orchardgateway by Shangri-La is a hit with families.

Does JEN Singapore Orchardgateway by Shangri-La serve breakfast?

Yeah, buffet brekkie is available daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at JEN Singapore Orchardgateway by Shangri-La?

No, JEN Singapore Orchardgateway by Shangri-La does not offer an airport shuttle service.

Is there a bar or restaurant at JEN Singapore Orchardgateway by Shangri-La?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at JEN Singapore Orchardgateway by Shangri-La?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at JEN Singapore Orchardgateway by Shangri-La?

No, pets and service animals are not allowed.

JEN Singapore Orchardgateway by Shangri-La Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 633 out of 1002 reviews
Rating 8 - Good. 256 out of 1002 reviews
Rating 6 - Okay. 64 out of 1002 reviews
Rating 4 - Poor. 25 out of 1002 reviews
Rating 2 - Terrible. 24 out of 1002 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sourabh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and convenient location. Great breakfast.
Stayed 4 nights in Dec 2024

10/10 Excellent

Richard, San Diego

Stayed 3 nights in Dec 2024

10/10 Excellent

Esther

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

manh

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is nice and cleaned. Super convenient location. Closed to restaurant and mrt
Stayed 5 nights in Dec 2024

10/10 Excellent

Rowena Foo Yoke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is perfect to Orchard.....staff is awesome ...bed is so comfy...room is large and really comfy ambience.. will stay again for sure..
Stayed 2 nights in Dec 2024

8/10 Good

Jason, Holgate

Liked: Cleanliness, staff & service, property conditions & facilities
Great reasonably priced hotel in a convenient location. Will definitely be staying again when visiting in April. The staff went out of their way to help and be accommodating.
Stayed 8 nights in Dec 2024

10/10 Excellent

Matthew Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and quiet. Staff were very friendly
Stayed 5 nights in Dec 2024

2/10 Terrible

Brad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Told them I was checking out a day early at the time of checkin, was told it wasn’t a problem. Refused to honor that request at check out. Will never stay there again!
Stayed 3 nights in Dec 2024

8/10 Good

Jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My overall stay was excellent at Hotel Jen. It is easily accessible to MRT and a lot eateries at the same building. However the waiting time to take the lift during peak hours is really bad.
Stayed 4 nights in Dec 2024

10/10 Excellent

Sheryl Ann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Jen orchard Gateway is a conveniently located property, with shopping centre attached, and MRT somerset below. Property is clean, some rooms are on the smaller side but still comfortable, this time we were upgraded to an executive king, so it was roomier then previous stays. Down side , currently building works across the road can be noisy if you like to rest up during the day and your room is located on that side of the building. Buffet breakfast is probably one of the best i have had in all my travels, with a huge range of offerings catering for many different tastes. I would be more than happy to stay at Jen again :)
Stayed 8 nights in Dec 2024

8/10 Good

Daly

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, good accommodations, great service.
Stayed 5 nights in Dec 2024

8/10 Good

Ian Benedict

Stayed 3 nights in Dec 2024

10/10 Excellent

Luiz Adriano

Stayed 3 nights in Nov 2024

2/10 Terrible

terry

Disliked: Amenities
Whoever used the room wasn’t me I didn’t ever check in and whoever is in the room fraudulently stole my credit card number
Stayed 1 night in Dec 2024

10/10 Excellent

Anil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Chinmay

Stayed 1 night in Nov 2024

10/10 Excellent

Nat, Bangrak

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay!
Stayed 3 nights in Nov 2024

10/10 Excellent

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very nice hotel! Clean and modern, eco friendly. Lovely swimming pool with stunning view. Location is great near to train station. We enjoy the time spent there.
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very child friendly so suitable for young families like ours. Highlights were the pool, filtered water tap in the room and location of the hotel.
Stayed 7 nights in Nov 2024

10/10 Excellent

DENESE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Lots to see within walking distance. Staff were amazing. Room was spacious. Gym open 24 hours. Roof top swimming pool with good views Definitely stay there again.
Stayed 2 nights in Nov 2024

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location right above Somerset MRT Breakfast - varied buffet Staff helpful and friendly
Stayed 7 nights in Nov 2024

10/10 Excellent

Manao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good choice!
Stayed 7 nights in Nov 2024

10/10 Excellent

Dannette

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - close to everything. Already planning on staying here on our next Singapore visit.
Stayed 4 nights in Nov 2024

8/10 Good

Ma. Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location! There’s an MRT station right beside the hotel so it’s easy to go around and meet up with people.
Stayed 3 nights in Nov 2024

10/10 Excellent

Mohammed, Bradenton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel to stay in close to a lot of restaurants and shopping centers. Great breakfast and very convenient for all transportation
Stayed 1 night in Nov 2024