2/10 Terrible
SHERRI
21 Oct 2024
Liked: Cleanliness
Disliked: Staff & service
Arrived to circa after an 8 Hour Drive and the room was not available. I was told there was 14 people ahead of me and could not be given a ETA is what the staff member at the counter stated. I had to return my rental car dinner reservation that night. It was embarrassing because I had this whole night set for Fremont down town experience. We left the next day to go to the Mandalay When we left my husband left his wallet in there safe I called the operator and she stated when I arrive back at circa a security guard will escort him up to the room to retrieve his wallet. When we were in the lobby, we saw two security cards with his wallet in their hand, and we were taken to back room to show proof that it was his. But this is not what we were told and we did not like somebody having access to our belongings without us being present. So whether or not things were missing out of it, it’s not gonna matter to Circa really because they say one thing and do another.
SHERRI
Stayed 1 night in Oct 2024